Wir möchten von premium family zu premium duo wechseln

[#1]

Unter spotify.com/account wird duo als option angezeigt, kann uns aber nicht ummelden

[Yordan]

Hi there,

Welcome to the Community and thanks for reaching out! Hope you don't mind me replying in English.

Could you let us know what error message you're getting when trying to switch to Premium Duo? It's also worth trying to change the plan;

• in an incognito/private window or another browser
• with a different network / mobile data
• with a different device.

Let us know how it goes. Cheers!