Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Wont accept my card details!!!

Wont accept my card details!!!

I cant update my payment method... i moved to canada and now it wont accept my canadian card.. what do i do?? I cant cope with the ads. Or with out my music!!!

Reply
1 Reply

Hey @Aisy!

 

Thanks for reaching out to us.

 

To get Premium using your Canadian card, you'll need to update your account's country. The country on your card and account must match for the subscription to go through.

 

If you're getting any error messages, try clearing your browser's cache and cookies, using an incognito window, or a different browser to get Premium.

 

Let me know how it goes.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random