can't cancel my subscription

[Strizh]

Hello. has started a new account and now I do not know how to cancel a subscription on an old account.
The situation following the account did not use a long time the password and the e-mail address I do not remember correspondingly I can not enter the settings, tell me how to cancel the premium subscription

[kejt_]

Hello @Strizh and welcome at the Spotify Community!

Indeed, as suggested above the best thing you can do is to get in touch with Spotify. Please provide as much details as possible, because they need to verify that you're the rightful owner of the account.

(Something like your credit card, if you've ever paid with it, or your date of birth etc).

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link (you won't have to login with this link) to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify aims to reply within 24 hours.

Have a nice day 🙂