cancel subscription without username and password

[uxio98]

Few months ago, I paying 1 euro for having a premium subscription for three months.

When I changed mobile phone, I downloaded spotify but I registered with another account. Now, I don't remembar username(or e-mail) and password of the old account and I continue to pay 10 euro for month. How can I disable the old account? 

[Maxim]

Hey @uxio98,

I'd recommend reaching out to the Spotify Support team. They should be able to help you track down the account, don’t worry 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.