canceled acc but still paying

[sabcapack]

Hello, i canceled my spotify premium account but i am still paying every month. How can i stop it? 

[calinn]

Hey,

I am sorry that you are expieriencing problems with your spotify account.

Please make sure whean you go to your account setings>subscription it is mentioned that you are on a free plan. (If the subscription page shows you're on Spotify Free, the account is not being charged. Any charges are likely from another account that's active on Premium. Check for other accounts. 

If the subscription page shows you're on Spotify Premium, try the cancel process again and ensure you reach the final confirmation screen.

If the subscription page shows you have Premium provided by a partner company (e.g. your broadband/mobile provider or iTunes), you may need to contact that company to cancel. )

If that didn't work please contact the customer support service 

Hopefully this helped solve your problem, if not le me know.

❤️