changed twice

Reply

changed twice

valdemar4681
Casual Listener

Plan

Premium duo

Country

Denmark

Device

1 plus 5T and Samsung Galaxy S8

Operating System

Android for both

 

My Question or Issue

Our problem is that we have been charged twice in June.

It is on the 9th of June.

On Spotify's website, it says that we have only been charged once.

5 Replies

Re: changed twice

Rock Star 22
Rock Star 22

Hey @valdemar4681, thanks for reaching out!

Do these charges show as pending/processing or have they already been posted? Could you also send me a screenshot of your Receipts page?

 

I look forward to your reply :) 

Billy-JRock Star 22
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Note: I'm not a Spotify employee.

Re: changed twice

valdemar4681
Casual Listener

I show them as already charged

 

Re: changed twice

Rock Star 22
Rock Star 22

Hey, @valdemar4681.

 

Thanks for the info. In this case, I'd recommend checking out the refund policy for more info and the next steps to take.

 

Have a great day!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: changed twice

valdemar4681
Casual Listener

Thank you for the help

Highlighted

Re: changed twice

Rock Star 22
Rock Star 22

Hey @valdemar4681.

 

You're welcome!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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