Spotify Community

valdemar4681 · 2019-06-17

Plan

Premium duo

Country

Denmark

Device

1 plus 5T and Samsung Galaxy S8

Operating System

Android for both

My Question or Issue

Our problem is that we have been charged twice in June.

It is on the 9th of June.

On Spotify's website, it says that we have only been charged once.

Billy-J · 2019-06-17

Hey @valdemar4681, thanks for reaching out!

Do these charges show as pending/processing or have they already been posted? Could you also send me a screenshot of your Receipts page?

I look forward to your reply 🙂

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valdemar4681 · 2019-06-17

I show them as already charged

Billy-J · 2019-06-17

Thanks for the info. In this case, I'd recommend checking out the refund policy for more info and the next steps to take.

Have a great day!

Billy-JSpotify Star

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valdemar4681 · 2019-06-19

Thank you for the help

Billy-J · 2019-06-19

You're welcome!

Billy-JSpotify Star

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changed twice