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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4316 Views
  • 23 replies
  • 2 likes
  • 4316 Views
  • 23 replies
  • 2 likes

BILLED WRONG AMOUNT

PlanFree/PremiumCountry United States of AmericaDeviceiphone 6sOperating SystemIOS 12.0.1My Question or Issue I have been using spotify for years now as a student, i am still a student, and my past bill is $9.99. Why is it not $4.99 like it says for ...

  • Newbie
  • Plan Free/Premium Country  United States of America Device iphone 6s Operating System IOS 12.0.1 My Question or Issue  I have been using spotify for years now as a student, i am st...
  • Billy-J
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Can't cancel subscription.

Hello whenever i try to cancel my subscription a red box with Hoppsan, något hände. Försök igen. which translates to oops something happend. Try again. i just wan't to cancel my subscription. Country Sweden,windows 10,premium

  • Casual Listener
  •   Hello whenever i try to cancel my subscription a red box with Hoppsan, något hände. Försök igen. which translates to oops something happend. Try again. i just wan't to cancel my subscrip...
  • Luke
  • Spotify Star
  • 613 Views
  • 3 replies
  • 0 likes
  • 613 Views
  • 3 replies
  • 0 likes

Superuser Contribution Realice el pago de una promocion en facebook y no me hizo el cambio a premium

PlanFree/PremiumCountry México DeviceSamsung s8+ My Question or Issue Pague por premuin en una promoción de Facebook de un año por $199 Pero no me hizo el cambio

  • Newbie
  • Plan Free/Premium Country México    Device Samsung s8+   My Question or Issue  Pague por premuin en una promoción de Facebook de un año por $199 Pero no me hizo el cambio&...
  • Peter
  • Spotify Legend
  • 1179 Views
  • 3 replies
  • 0 likes
  • 1179 Views
  • 3 replies
  • 0 likes

I was offered a 60 day trial, but it has only given me 30

Hey,I was offered a 60 day trial which I had until the end of today to take. I have done so, but now it says the trial only lasts 30 days.Can you help?Cheers,Alex

  • Casual Listener
  • Hey, I was offered a 60 day trial which I had until the end of today to take. I have done so, but now it says the trial only lasts 30 days. Can you help? Cheers, Alex
  • RodeRorschach
  • Casual Listener
  • 304 Views
  • 4 replies
  • 0 likes
  • 304 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola, Escribo , a la vez de saludar, para hacer una consulta sobre mi cuenta familiar.Mi novia , quien ha sido parte de mi plan familiar y vive conmigo desde hace 36 meses ya no tiene acceso y su cuenta se ha vuelto gratuita nuevamente. Le envie una ...

  • Newbie
  • Hola,  Escribo , a la vez de saludar, para hacer una consulta sobre mi cuenta familiar. Mi novia , quien ha sido parte de mi plan familiar y vive conmigo desde hace 36 meses ya no tiene acceso...
  • Daisy
  • Spotify Legend
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

Random 28$ POS Charge

PlanPremiumCountry United States My Question or IssueI recieved a 28 dollar POS charge on my account on November 1st. I have not recieved a reciept for this transaction nor was I informed about this charge. I don't know who to contact about this issu...

  • Newbie
  • Plan Premium Country  United States  My Question or Issue I recieved a 28 dollar POS charge on my account on November 1st. I have not recieved a reciept for this transaction nor was I ...
  • Bethany_Dawn
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fui cobrado duas vezes no mesmo mes e so tenho 1 conta premium

Boa tarde,gostaria que fosse verifica por fui cobrado duas vezes no mesmo mes sendo que so tenho uma conta premium. Se nao for resolvido vou acabar cancelando a conta.

  • Newbie
  • Boa tarde,gostaria que fosse verifica por fui cobrado duas vezes no mesmo mes sendo que so tenho uma conta premium. Se nao for resolvido vou acabar cancelando a conta.
  • Daisy
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Double Charge

A couple of days ago I tried to use the college student subscription, while Sheer ID was cheking if i was a student or not I thought i had made a mistake about my card (which I didn't) so I tried subscribing again. The thing is that in my account I s...

  • Newbie
  • A couple of days ago I tried to use the college student subscription, while Sheer ID was cheking if i was a student or not I thought i had made a mistake about my card (which I didn't) so I tried sub...
  • Daisy
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Intente registrarme a una cuenta de estuiantes , me cobro 3 veces

me intente registrar a la cuenta e estudiantes y nunca pude terminar el registro porque no me daba la opcion pero el banco me notifico 3 cobros que hicieron, y nisiquiera tengo cuenta de estudiante

  • Newbie
  • me intente registrar a la cuenta e estudiantes y nunca pude terminar el registro porque no me daba la opcion pero el banco me notifico 3 cobros que hicieron, y nisiquiera tengo  cuenta de estudi...
  • Daisy
  • Spotify Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount with Ideal

Hi, I want to switch to student discount. I cancelled my current subscription as suggested. https://community.spotify.com/t5/Accounts/Switch-to-Student-Discount/m-p/887329#M112749 When I click 'Student Discount' I can only pay by credit card. How can...

  • Newbie
  • Hi,   I want to switch to student discount. I cancelled my current subscription as suggested.  https://community.spotify.com/t5/Accounts/Switch-to-Student-Discount/m-p/887329#M112749 &n...
  • Daisy
  • Spotify Legend
  • 2590 Views
  • 4 replies
  • 6 likes
  • 2590 Views
  • 4 replies
  • 6 likes

Superuser Contribution Abroad upgrade on spotify premium

Hey, I am currently abroad ( german in norway ) and upgraded my sportify to spotify premium. I already got the receipt for the upgrade via mail, but it doenst work. Any suggestions how to fix that problem ?

  • Newbie
  • Hey, I am currently abroad ( german in norway ) and upgraded my sportify to spotify premium. I already got the receipt for the upgrade via mail, but it doenst work.  Any suggestions how to fix ...
  • Katerina
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo acessar a conta premium e já efetuei o pagamento com o cartão de crédito a uns 5 dias

O valor que aparece “em lançamento” no meu cartão de crédito é de 10 reais. Passou duas vezes o mesmo valor quando assinei o Premium (ou seja, 20 reais)! Já fazem uns 5 dias e não consigo acessar a conta como Premium. Pra mim, aparece como se eu esti...

  • Newbie
  • O valor que aparece “em lançamento” no meu cartão de crédito é de 10 reais. Passou duas vezes o mesmo valor quando assinei o Premium (ou seja, 20 reais)! Já fazem uns 5 dias e não consigo acessar a c...
  • Daisy
  • Spotify Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas com o plano família

Meu plano família tá tirando os integrantes por alegar que eles não estão registrados no mesmo endereço, sendo que estao.

  • Newbie
  • Meu plano família tá tirando os integrantes por alegar que eles não estão registrados no mesmo endereço, sendo que estao.
  • Daisy
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Playstation plus premium subscription not active

Country RomaniaDeviceWindows PCs, Playstation 4, iPhone 8 plus My Question or Issue Hello,A while ago I set up a reccurring payment for spotify premium through my Playstation account. All went well until this month when even though the payment was co...

  • Newbie
  •   Country  Romania Device Windows PCs, Playstation 4, iPhone 8 plus     My Question or Issue  Hello, A while ago I set up a reccurring payment for spotify premium th...
  • Jose_M
  • Spotify Star
  • 263 Views
  • 1 replies
  • 1 likes
  • 263 Views
  • 1 replies
  • 1 likes

Cannot log in

Yesterday I cleared the cache and saved data, but I could not remember my login information to my premium account. Is there any way to retrieve it?

  • Newbie
  • Yesterday I cleared the cache and saved data, but I could not remember my login information to my premium account. Is there any way to retrieve it?
  • Luke
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

I can not make a premium subscription

I had a family plan that expired and I can not renew any other plans.

  • Newbie
  • I had a family plan that expired and I can not renew any other plans.
  • Luke
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

premium

Hi, I am triying to upgrade my account but both of my credit cards aren't accepted. How can I solve this problem.( My banks said, there is no problem with them.)

  • Newbie
  • Hi, I am triying to upgrade my account but both of my credit cards aren't accepted. How can I solve this problem.( My banks said, there is no problem with them.)
  • Luke
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 250 Views
  • 1 replies
  • 0 likes

Pagamento

Paguei 2 vezes o premium por 3 meses pre pago...acumula pra 6? Nao consigo um tel pra ligar!

  • Newbie
  • Paguei 2 vezes o premium por 3 meses pre pago...acumula pra 6? Nao consigo um tel pra ligar!
  • Luke
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Jahresabo wechseln zu Spotify Family

Hallo,ich habe gerade aus versehen von der monatlichen Zahlungsweise fuer meinen Premiumaccount auf die jaehrliche Zahlungsweise gewechselt.Eigentlich wollte ich vom normalen Premium auf Familiy Premium wechseln... Kann ich jetzt trotzdem einfach auf...

  • Casual Listener
  • Hallo, ich habe gerade aus versehen von der monatlichen Zahlungsweise fuer meinen Premiumaccount auf die jaehrliche Zahlungsweise gewechselt. Eigentlich wollte ich vom normalen Premium auf Familiy ...
  • Julia110
  • Casual Listener
  • 1266 Views
  • 5 replies
  • 0 likes
  • 1266 Views
  • 5 replies
  • 0 likes

Can´t change subscription country

I am moving countries from Chile to Argentina and need to change credit card and therefore subscription country. I follow the steps indicated by spotify but the option to change country never appears after filling in new credit card info. as indicate...

  • Newbie
  • I am moving countries from Chile to Argentina and need to change credit card and therefore subscription country. I follow the steps indicated by spotify but the option to change country never ap...
  • Luke
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes