Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62470 Views
43 replies
3 likes

62470 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8090 Views
23 replies
2 likes

8090 Views
23 replies
2 likes

I pay 3 month and nothing

i just pay 61.20 soles, 18.91 dollars , for a 3 month premmium account , but the thing is that nothing has change ,I´m still being free account, so i want to know what can i do to solve this problem

Nyghtray
Newbie
i just pay 61.20 soles, 18.91 dollars , for a 3 month premmium account , but the thing is that nothing has change ,I´m still being free account, so i want to know what can i do to solve this pr...
2017-09-05 7:21:34 PM
2019-01-03 5:08:22 PM
Luke
Spotify Star
222 Views
1 replies
0 likes

222 Views
1 replies
0 likes

Family Plan - Double Payments

I converted to a family plan a few months ago; but I'm being charged for the family plan and my regular subscription. How do i get this corrected? Thank you

debra0319
Newbie
I converted to a family plan a few months ago; but I'm being charged for the family plan and my regular subscription. How do i get this corrected? Thank you
2017-09-05 7:37:40 PM
2019-01-03 5:07:51 PM
Luke
Spotify Star
203 Views
1 replies
0 likes

203 Views
1 replies
0 likes

pagamento

Fiz o pagamento do Spotify Premium no boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei pagando no boleto. O débito já foi efetuado no banco, mas continuo apenas com ...

darlantato
Casual Listener
Fiz o pagamento do Spotify Premium no boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei pagando no boleto. O débito...
2017-09-05 8:54:05 PM
2019-01-03 5:06:51 PM
Luke
Spotify Star
129 Views
1 replies
0 likes

129 Views
1 replies
0 likes

I can not get the Premium family account

Hello, I am from Bolivia and I want to get the premium account but the spotify page does not let me make the payment by credit card, I spoke with the bank and he said he did not register any request for payment .... help !!!

Hampuero
Newbie
Hello, I am from Bolivia and I want to get the premium account but the spotify page does not let me make the payment by credit card, I spoke with the bank and he said he did not register any request ...
2017-09-05 9:13:32 PM
2019-01-03 5:06:18 PM
Luke
Spotify Star
182 Views
1 replies
0 likes

182 Views
1 replies
0 likes

I can't avail the premium subcription

I'm paying via mobile. I already have 135 load balance on my phone but after entering the pin they sent me it said i dont have enough credit but the price was only 129 php.

scout714
Newbie
I'm paying via mobile. I already have 135 load balance on my phone but after entering the pin they sent me it said i dont have enough credit but the price was only 129 php.
2017-09-06 5:52:59 AM
2019-01-03 5:02:14 PM
Luke
Spotify Star
186 Views
1 replies
0 likes

186 Views
1 replies
0 likes

Can't complete the monthly payment

For the last two days I've been trying to pay with three different credit cards, all of them meet the requirements and have enough funds to pay the subscription. Please help me cause now my subscription is paused and I can't use Spotify unless I down...

victor_8267
Newbie
For the last two days I've been trying to pay with three different credit cards, all of them meet the requirements and have enough funds to pay the subscription. Please help me cause now my subs...
2017-09-06 6:42:31 AM
2019-01-03 4:49:39 PM
Luke
Spotify Star
166 Views
1 replies
1 likes

166 Views
1 replies
1 likes

Please Help

I was subscribed to Spotify premium but now I am not but when I look on my profile it still says I am. How do I stop this and will I still be charged?

Howie12
Newbie
I was subscribed to Spotify premium but now I am not but when I look on my profile it still says I am. How do I stop this and will I still be charged?
2017-09-06 6:20:53 PM
2019-01-03 4:47:50 PM
Luke
Spotify Star
232 Views
1 replies
0 likes

232 Views
1 replies
0 likes

Premium isn't working?

I purchased the three months premium trial at £0.99 a month and then purchased the full price at £9.99 (trans code ) but since switching phones to an upgrade my Spotify hasn't worked. Could you advise wether I'm using the wrong log in details (invoic...

Saamanthajones
Newbie
I purchased the three months premium trial at £0.99 a month and then purchased the full price at £9.99 (trans code <removed sensitive info>) but since switching phones to an upgrade my Spotify ...
2017-09-06 7:05:27 PM
2019-01-03 4:46:40 PM
Luke
Spotify Star
155 Views
1 replies
0 likes

155 Views
1 replies
0 likes

Oops, seems your card or payment provider is having a bad day.

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.i get this message when i try to do my second payment i tryed 4 cards and 2 paypal accounts i just want my ...

BoscoIsHere
Newbie
Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. i get this message when i try to do my second payment...
2017-09-06 9:17:16 PM
2019-01-03 4:45:14 PM
Luke
Spotify Star
173 Views
1 replies
0 likes

173 Views
1 replies
0 likes

Cancelled premium but still charged for it

My Spotify premium subscription was set to renew on September 5. I cancelled it on September 2, and then I was still charged $10.34 (including tax) on September the 5th. I know that I completed the cancellation process because on the 2nd, I reached t...

Seachelle
Newbie
My Spotify premium subscription was set to renew on September 5. I cancelled it on September 2, and then I was still charged $10.34 (including tax) on September the 5th. I know that I completed the c...
2017-09-06 11:52:17 PM
2019-01-03 4:44:05 PM
Luke
Spotify Star
178 Views
1 replies
0 likes

178 Views
1 replies
0 likes

family login unsuccessful

I am not able to log in to a Premium family account and I put all the data correctly. please help me

Luiz_amboni
Newbie
I am not able to log in to a Premium family account and I put all the data correctly. please help me
2017-09-07 1:43:45 AM
2019-01-03 4:41:54 PM
Luke
Spotify Star
203 Views
1 replies
0 likes

203 Views
1 replies
0 likes

Family members gone, playlists gone, followers gone..

So yeah, since couple days ago all of my family members are gone, afrer reinviting they cant join anyways, all of my playlists are gone, i was following like 30 people - now zero. Premium user here.

tranwkapsulkach
Newbie
So yeah, since couple days ago all of my family members are gone, afrer reinviting they cant join anyways, all of my playlists are gone, i was following like 30 people - now zero. Premium user here.
2017-09-07 1:44:21 PM
2019-01-03 4:40:30 PM
Luke
Spotify Star
164 Views
1 replies
0 likes

164 Views
1 replies
0 likes

Being charged 2 subscriptions at once

I cancelled my £9.99 subscription for the £14.99 family and I've been charged for 3 months for both

Lunar1973
Casual Listener
I cancelled my £9.99 subscription for the £14.99 family and I've been charged for 3 months for both
2017-09-07 10:22:22 PM
2019-01-03 4:38:01 PM
Luke
Spotify Star
163 Views
2 replies
0 likes

163 Views
2 replies
0 likes

I paid my subscription for premium. my statment says paid but i dont have perium

What

danimal2549
Newbie
What
2017-09-07 11:10:05 PM
2019-01-03 4:37:09 PM
Luke
Spotify Star
153 Views
1 replies
0 likes

153 Views
1 replies
0 likes

Payment not being accepted

I've tried entering three different credit cards to renew my account after having to cancel the original credit card but none of three are being accepted. I've verified that each card's information is correct, yet I keep receiving a red message box t...

bbeckwith07
Newbie
I've tried entering three different credit cards to renew my account after having to cancel the original credit card but none of three are being accepted. I've verified that each card's information i...
2017-09-08 1:02:01 AM
2019-01-03 4:33:10 PM
Luke
Spotify Star
188 Views
1 replies
0 likes

188 Views
1 replies
0 likes

Charged for Premium but don't have the service

I updated my payment three days ago and was charged on my card for Spotify premium and then today they took the service away from me?! I'm really pissed off I feel like Spotify robbed me.

Sabrina8
Newbie
I updated my payment three days ago and was charged on my card for Spotify premium and then today they took the service away from me?! I'm really pissed off I feel like Spotify robbed me.
2017-09-09 9:52:20 PM
2019-01-03 3:28:31 PM
john-bainbridge
Casual Listener
214 Views
2 replies
0 likes

214 Views
2 replies
0 likes

i bought lifetime, is it in use?

so i bought lifetime for 19.99 the other day, and it told me to cancel my family plan for 24 hours then to use the code to activate lifetime. i canceled my plan 48 hours ago, and just getting around to using my code now, and i see im back on a family...

hummer69420
Casual Listener
so i bought lifetime for 19.99 the other day, and it told me to cancel my family plan for 24 hours then to use the code to activate lifetime. i canceled my plan 48 hours ago, and just getting around ...
2019-01-03 2:47:16 AM
2019-01-03 1:43:17 PM
hummer69420
Casual Listener
469 Views
2 replies
0 likes

469 Views
2 replies
0 likes

Greeting ads with premium

PlanPremiumCountry France My Question or IssueWhy am I now getting adverts when I've been paying premium for a year.??

Jan69
Casual Listener
Plan Premium Country France My Question or Issue Why am I now getting adverts when I've been paying premium for a year.??
2019-01-02 3:03:07 PM
2019-01-03 11:04:42 AM
Jan69
Casual Listener
153 Views
2 replies
0 likes

153 Views
2 replies
0 likes

Superuser Contribution Premium

minha conta premium foi cancelada, e nao consigo add outro cartao para pagamento, toda vez da erro!!!!! a culpa não é minha e voces cancelaram minha conta premium!!! SPOTIFY LIXOOOOOO!!!!!!!!

jonathasmoraes
Newbie
minha conta premium foi cancelada, e nao consigo add outro cartao para pagamento, toda vez da erro!!!!! a culpa não é minha e voces cancelaram minha conta premium!!! SPOTIFY LIXOOOOOO!!!!!!!!
2018-12-28 6:06:27 PM
2019-01-03 10:45:46 AM
Jemi
Spotify Legend
255 Views
1 replies
0 likes

255 Views
1 replies
0 likes

pagamento de duas contas distintas utilizando o mesmo cartão

se isso acontecer com você, e ainda assim depositarem a fatura: não se preocupe pq depois ela some ok blz fmz aconteceu cmg

user-removed
Visitor
se isso acontecer com você, e ainda assim depositarem a fatura: não se preocupe pq depois ela some ok blz fmz aconteceu cmg
2019-01-01 4:08:53 AM
2019-01-03 3:07:56 AM
user-removed
Not applicable
968 Views
2 replies
0 likes

968 Views
2 replies
0 likes

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