Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
ab01545945
Visitor
80872 Views
50 replies
4 likes

80872 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10142 Views
23 replies
2 likes

10142 Views
23 replies
2 likes

Solved!! Spotify says my account doesn't exist?

I tried the 99p for 3 months trial and it ends next month. Yet suddenly 2 months in I was unable to listen to downloaded songs now all of a sudden I have been logged out of my account on all devices and am unable to log back in as it says my account ...

_q1dyq3g5-l5r
Casual Listener
I tried the 99p for 3 months trial and it ends next month. Yet suddenly 2 months in I was unable to listen to downloaded songs now all of a sudden I have been logged out of my account on all devices ...
2019-01-21 6:49:03 PM
2019-01-30 1:16:18 PM
Brunelicia
Community Legend
5075 Views
3 replies
0 likes

5075 Views
3 replies
0 likes

Payment failed

PlanWas premium now freeCountry LatviaDeviceI tried from 3 computers, laptop, and 2 phonesOperating SystemAndroid My Question or IssueSo I want to update my payment method to the new one, but it doesn't work. Because of that I hadn't paid for my fami...

WithMind
Newbie
Plan Was premium now free Country Latvia Device I tried from 3 computers, laptop, and 2 phones Operating System Android My Question or Issue So I want to update my paym...
2019-01-29 5:35:47 PM
2019-01-30 7:10:45 AM
OneByBoo
Roadie
241 Views
1 replies
1 likes

241 Views
1 replies
1 likes

Premium stopped although I am still supposed to have it.. :(

PlanPremium CountrySingapore Device Samsung Edge 7 My Question or Issue Premium stopped working.

Jochua
Casual Listener
Plan Premium Country Singapore Device Samsung Edge 7 My Question or Issue Premium stopped working.
2019-01-28 12:35:24 AM
2019-01-30 4:13:05 AM
Billy-J
Spotify Star
197 Views
1 replies
0 likes

197 Views
1 replies
0 likes

Vodafone + Spotify family

Hi, i currently have a Spotify family account. I have just signed with Vodafone and I am on a red entertainment pack. This gives me access to Spotify premium for a year. Before I activate it I would like to know if it is possible to take the Vodafone...

Sharkmonkey68
Newbie
Hi, i currently have a Spotify family account. I have just signed with Vodafone and I am on a red entertainment pack. This gives me access to Spotify premium for a year. Before I activate it I...
2019-01-29 6:03:37 PM
2019-01-30 4:10:19 AM
Billy-J
Spotify Star
239 Views
1 replies
0 likes

239 Views
1 replies
0 likes

Solved!! Paypal payment from debit bank account

PlanPremiumCountryBelgium DeviceiPhone 6My Question or Issue Hi, I have been paying Spotify from my bank account linked to my Paypal account (so not a credit card). I changed banks and want to pay Paypal from the bank acocunt that is linked to Paypal...

Guy_G
Casual Listener
Plan Premium Country Belgium Device iPhone 6 My Question or Issue Hi, I have been paying Spotify from my bank account linked to my Paypal account (so not a credit card). I...
2019-01-23 8:12:14 AM
2019-01-29 9:38:26 PM
Guy_G
Casual Listener
3856 Views
6 replies
0 likes

3856 Views
6 replies
0 likes

Estou pagando o Premium e minha conta está como Free

Todas as cobranças do meu cartão estão em dia porém não consigo mais acessar o Premium e não consigo falar com ninguém e nem cancelar. O meu nome de usuário aparece como um que não é meu.PlanPremiumCountry BrasilDeviceSamsung Galaxy J7 ProOperating S...

user-removed
Visitor
Todas as cobranças do meu cartão estão em dia porém não consigo mais acessar o Premium e não consigo falar com ninguém e nem cancelar. O meu nome de usuário aparece como um que não é meu. Plan Pr...
2019-01-28 8:15:26 PM
2019-01-29 11:17:42 AM
Bittencourt
Spotify Star
293 Views
2 replies
0 likes

293 Views
2 replies
0 likes

subscription

I am paying for premium account every month. But my account doesn't recognise me as a premium user. So I can not cancel the subscription since the account setting tells me I am a free user.. But I am paying $9.99 every month. When I signed up at firs...

Daisy521
Newbie
I am paying for premium account every month. But my account doesn't recognise me as a premium user. So I can not cancel the subscription since the account setting tells me I am a free user.. But I am...
2019-01-28 9:51:48 PM
2019-01-29 9:06:35 AM
OneByBoo
Roadie
208 Views
1 replies
0 likes

208 Views
1 replies
0 likes

Spotify Student and Gift cards

Premium Student US My Question or Issue I was gifted a Spotify gift card for Christmas and happily applied it to my account, thinking it would cover several months of my Premium Student plan. However, I was really bummed to see that doing so cut off ...

amooney
Newbie
Premium Student US My Question or Issue I was gifted a Spotify gift card for Christmas and happily applied it to my account, thinking it would cover several month...
2019-01-29 3:06:36 AM
2019-01-29 6:50:14 AM
OneByBoo
Roadie
346 Views
1 replies
0 likes
Gift Card
Hulu
Student

346 Views
1 replies
0 likes

Premium subscription stopped working - please fix

Please help - every device I log onto shows under setting that I am on a 'Free' subscription, whereas I have been a Premium subscriber for years. I have tried logging out everywhere, uninstalling the app on phone and ipad, and nothing works any more ...

angi55
Newbie
Please help - every device I log onto shows under setting that I am on a 'Free' subscription, whereas I have been a Premium subscriber for years. I have tried logging out everywhere, uninstalli...
2017-08-17 7:29:48 PM
2019-01-28 10:00:51 PM
Luke
Spotify Star
249 Views
1 replies
0 likes

249 Views
1 replies
0 likes

New card update

Hello, I recently recieved a new card and tried to update the information multiple times, however, it keeps declining both of my cards. It paused my account and I am unable to listen to spotify anymore. What should I do? Thanks.

jakeweber44
Newbie
Hello, I recently recieved a new card and tried to update the information multiple times, however, it keeps declining both of my cards. It paused my account and I am unable to listen to spot...
2017-08-17 12:26:05 AM
2019-01-28 9:57:48 PM
Luke
Spotify Star
220 Views
1 replies
0 likes

220 Views
1 replies
0 likes

Problemas com Premium

Efetuei o pagamento e foi confirmado, mas não posso pular de música quando quiser, outras funções funcionam normalmente.

joaoviti12
Newbie
Efetuei o pagamento e foi confirmado, mas não posso pular de música quando quiser, outras funções funcionam normalmente.
2017-08-18 1:55:04 AM
2019-01-28 9:57:21 PM
Luke
Spotify Star
185 Views
1 replies
0 likes

185 Views
1 replies
0 likes

La domiciliacion no se puede dar de alta

Intento dar de alta mi tarjeta pero no me deja me comunique con el banco y me menciona que es de parte de ustedes el error

eevelynmarquez
Newbie
Intento dar de alta mi tarjeta pero no me deja me comunique con el banco y me menciona que es de parte de ustedes el error
2017-08-18 2:50:24 AM
2019-01-28 9:56:44 PM
Luke
Spotify Star
213 Views
1 replies
0 likes

213 Views
1 replies
0 likes

I have and AM USING Premium but Spotify tells me I don't have Premium. ????

I use Premium everyday. It was only when I went to connect with Sonos that I realized that my Spotify account says that I have not upgraded to Premium. But i have, have been for over a year! I AM USING Premium...... why does Spotify say this, and wha...

jackie03262
Newbie
I use Premium everyday. It was only when I went to connect with Sonos that I realized that my Spotify account says that I have not upgraded to Premium. But i have, have been for over a year! I AM USI...
2017-08-18 3:21:27 AM
2019-01-28 9:55:59 PM
Luke
Spotify Star
224 Views
1 replies
0 likes

224 Views
1 replies
0 likes

Reativar o premium familiar

Estou colocando meus dados do banco, para reativar o premium e não está indo, preciso de ajuda pfv.

nanda_nunesf
Newbie
Estou colocando meus dados do banco, para reativar o premium e não está indo, preciso de ajuda pfv.
2017-08-18 4:15:33 PM
2019-01-28 9:54:31 PM
Luke
Spotify Star
221 Views
1 replies
0 likes

221 Views
1 replies
0 likes

Re: Taking money after cancelling premium

I have read alot reviews and am not happy .i would lile yo unsubscribe to ur app nut uou make it impossible to dp so.i do not want your services anymore if nothing is done soonest i will report to the relevant authorities and go to facebook if no one...

Fabwills40
Newbie
I have read alot reviews and am not happy .i would lile yo unsubscribe to ur app nut uou make it impossible to dp so.i do not want your services anymore if nothing is done soonest i will report to th...
2017-08-19 11:09:35 AM
2019-01-28 9:53:48 PM
Luke
Spotify Star
245 Views
1 replies
0 likes

245 Views
1 replies
0 likes

Premium pas activé

Bonjour,Après l'incident de mon topic précédent, je suis confronté à un autre problème.Bien que j'ai souscrit à un abonnement, mon compte Spotify n'est pas considéré comme Premium sur l'application, bien qu'il le soit sur le site internet dans la rub...

mister_darius
Casual Listener
Bonjour, Après l'incident de mon topic précédent, je suis confronté à un autre problème. Bien que j'ai souscrit à un abonnement, mon compte Spotify n'est pas considéré comme Premium sur l'applica...
2017-08-19 4:35:04 PM
2019-01-28 9:51:53 PM
Luke
Spotify Star
227 Views
1 replies
0 likes

227 Views
1 replies
0 likes

subscribed but no premium

PlanPremiumCountry GermanyDeviceMacbook Pro late 2016Operating System My Question or Issue I subscribed and I can see I am premium on the status page but not everywhere else what to do or whom to contact

runesame7
Newbie
Plan Premium Country Germany Device Macbook Pro late 2016 Operating System My Question or Issue <removed sensitive info> I subscribed and I can se...
2019-01-28 8:22:31 PM
2019-01-28 9:48:45 PM
Luke
Spotify Star
177 Views
1 replies
0 likes

177 Views
1 replies
0 likes

Set up Spotify in foreign country - how do I go Premium or change location?

I set up Spotify on my phone whilst in Thailand. I will be here for another month and then I will move on to Malaysia and then Indonesia. After that I'll be moving between countries througout SE Asia and then Canada/States. First of all, because I'm ...

demonboy
Newbie
I set up Spotify on my phone whilst in Thailand. I will be here for another month and then I will move on to Malaysia and then Indonesia. After that I'll be moving between countries througout...
2019-01-28 6:31:52 AM
2019-01-28 7:06:36 PM
OneByBoo
Roadie
765 Views
1 replies
0 likes

765 Views
1 replies
0 likes

Cobrança indevida e não consigo usar a conta premium

Olá, estou precisando de ajuda. Assinei a promoção de estudante durante 3 meses, porém cancelei o plano tarde, devido ao horário de verão, e o plano foi renovado automaticamente. Entretanto apesar de vir cobrando no cartão eu não consigo usar o Spoti...

biacravo
Newbie
Olá, estou precisando de ajuda. Assinei a promoção de estudante durante 3 meses, porém cancelei o plano tarde, devido ao horário de verão, e o plano foi renovado automaticamente. Entretanto ap...
2019-01-26 1:26:08 AM
2019-01-28 3:06:22 PM
Brunelicia
Community Legend
271 Views
3 replies
0 likes

271 Views
3 replies
0 likes

Paymant error

PlanFamily premiumCountry BolivivaDeviceIphone 7Operating SystemWindows 7 My Question or Issue I get my family premium on 06/01/2019 at 7:19pm, and days ago (like 1 week) i recive emails form spotify say me my membership going be canceled

EspHack
Newbie
Plan Family premium Country Boliviva Device Iphone 7 Operating System Windows 7 My Question or Issue I get my family premium on 06/01/2019 at 7:19pm, and days ago (like 1...
2019-01-28 1:10:01 AM
2019-01-28 7:24:48 AM
OneByBoo
Roadie
190 Views
1 replies
0 likes

190 Views
1 replies
0 likes

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