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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5199 Views
  • 23 replies
  • 2 likes
  • 5199 Views
  • 23 replies
  • 2 likes

Não consigo criar conta premium

PlanFreeCountry Brasil My Question or Issue Não consigo proceder para efetuar pagamento para pegar conta premium. Tentei de diversas formas. Inclusive por boleto eu não consigo.

  • Casual Listener
  • Plan Free Country  Brasil     My Question or Issue  Não consigo proceder para efetuar pagamento para pegar conta premium. Tentei de diversas formas. Inclusive por boleto eu...
  • Bittencourt
  • Spotify Star
  • 400 Views
  • 5 replies
  • 0 likes
  • 400 Views
  • 5 replies
  • 0 likes

Superuser Contribution Charged double

I have a premium account but on my phone Spotify continues te ask to upgrade to premium and I can't just premium features on it. So last week I used the upgrade function on my phone, and I hoped it would sync with my excisting premium account but it ...

  • Newbie
  • I have a premium account but on my phone Spotify continues te ask to upgrade to premium and I can't just premium features on it. So last week I used the upgrade function on my phone, and I ...
  • Daisy
  • Spotify Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Malaysia) using Maybank Debit Card cannot subscription for premium

help.PlanFree/PremiumCountry MalaysiaDevice(iPhone 6, ipad 10.5 2017)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • help. Plan Free/Premium Country  Malaysia Device (iPhone 6, ipad 10.5 2017) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jemi
  • Spotify Legend
  • 2094 Views
  • 1 replies
  • 0 likes
  • 2094 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error de cobro en plan familiar

Hola, Buenas noches. Esta semana tuve un problema con el plan familiar. Lo contrate el 30 de octubre de 2018 y apenas 18 días después me pide el pago de nuevo. En la sección de recibos en la cuenta, no me aparece ese último pago pero en el historial ...

  • Newbie
  • Hola, Buenas noches.  Esta semana tuve un problema con el plan familiar.  Lo contrate el 30 de octubre de 2018 y apenas 18 días después me pide el pago de nuevo.  En la sección de r...
  • Jemi
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution MOLESTA

Porque estan ofreciendo cuentas a 3 neses por 0.99 y a mi me hab cobrado 3 meses a 18.90 PORQUE QUE INJUSTO!!!!!

  • Newbie
  • Porque estan ofreciendo cuentas a 3 neses por 0.99 y a mi me hab cobrado  3 meses a 18.90 PORQUE QUE INJUSTO!!!!!     
  • Jemi
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for premium account that didn't have email id saved and now can't access that account

PlanFree/Premium [family plan on the main account, which I can't access anymore]Country USDeviceLaptop/smartphoneOperating Systemwindows/android My Question or Issue I did have a spotify account. However, I logged in using FB login today to upgrade t...

  • Visitor
  • Plan Free/Premium [family plan on the main account, which I can't access anymore] Country  US Device Laptop/smartphone Operating System windows/android   My Question or Issue &nbs...
  • Jemi
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing Premium from Family to Student

PlanPremium Student/FamilyCountry Us My Question or Issue I am trying to switch my account from Family to Student. I have been verified for a Student account, however everytime I go to sign up for it, it will take me to the page that says "You're Ver...

  • Newbie
  • Plan Premium Student/Family Country  Us   My Question or Issue  I am trying to switch my account from Family to Student. I have been verified for a Student account, however every...
  • Jemi
  • Spotify Legend
  • 4862 Views
  • 1 replies
  • 0 likes
  • 4862 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have student premium with Showtime and Hulu, how do I cancel Showtime and Hulu?

I have a subscription to Spotify Student Premium with Hulu and Showtime. I would like to cancel my subscription to Hulu and Showtime, as I am now getting billed for them. How do I cancel my subscription to Hulu and Showtime?

  • Newbie
  • I have a subscription to Spotify Student Premium with Hulu and Showtime. I would like to cancel my subscription to Hulu and Showtime, as I am now getting billed for them. How do I cancel my subscript...
  • Jemi
  • Spotify Legend
  • 913 Views
  • 1 replies
  • 0 likes
  • 913 Views
  • 1 replies
  • 0 likes

Confused about the subscription

Okay, so I recently got the 3-Month premium. (I'm only going to do it for three months.)Why can't I turn off the auto-renewal? It says I have to cancel the subscription, but I don't want too. I honestly, just want to turn off the auto-renewal, and I ...

  • Newbie
  • Okay, so I recently got the 3-Month premium. (I'm only going to do it for three months.) Why can't I turn off the auto-renewal? It says I have to cancel the subscription, but I don't want too. I hon...
  • Noah
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no pagamento

Bom dia! Infelizmente meu cartão ficou sem limite e não consegui pagar esse mês. Como o plano é familiar, não consigo pagar no boleto e só conseguirei pagar 7 dias após o dia da cobrança. Como proceder?

  • Newbie
  • Bom dia!   Infelizmente meu cartão ficou sem limite e não consegui pagar esse mês.   Como o plano é familiar, não consigo pagar no boleto e só conseguirei pagar 7 dias após o dia da cob...
  • Bittencourt
  • Spotify Star
  • 424 Views
  • 2 replies
  • 0 likes
  • 424 Views
  • 2 replies
  • 0 likes

Only offers family sub when renewing

I'm trying to update my card details to be able to continue my premium subscription, however it states that I can no longer have the 9,99€ a mointh option and I HAVE to have the family option for 14,99€ a month. I am the only one who uses Spotify in ...

  • Casual Listener
  • I'm trying to update my card details to be able to continue my premium subscription, however it states that I can no longer have the 9,99€ a mointh option and I HAVE to have the family option for 14,...
  • Noah
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Je n'arrive pas à m'abonner a spotify premium

Bonjour,J'ai 17$ sur ma carte cadeau visa vanilla prépayer et je voulais acheter un abonnement mais à chaue fois ue je rentre les coordonee banquaire cela me met payement échouer et à chaque fois que je m'en vais sur aide je fait tout ce qui est écri...

  • Newbie
  • Bonjour, J'ai 17$ sur ma carte cadeau visa vanilla prépayer et je voulais acheter un abonnement mais à chaue fois ue je rentre les coordonee banquaire cela me met payement échouer et à cha...
  • Jemi
  • Spotify Legend
  • 1385 Views
  • 1 replies
  • 0 likes
  • 1385 Views
  • 1 replies
  • 0 likes

Superuser Contribution CANT CANCELL CHARGED 3X!!

I have been trying to cancel my original acvount that i forgot the password to as it has charaged me tbree times since i last logged into the account. The problem is it wont let me change my password because i no longer have access to the gmail its c...

  • Newbie
  • I have been trying to cancel my original acvount that i forgot the password to as it has charaged me tbree times since i last logged into the account. The problem is it wont let me change my password...
  • Jemi
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong account on subscribe spotify family

PlanPremiumCountry IndonesiaDeviceBrowserOperating SystemAndroidMy Question or IssueI found an issue or bug while invite my family to join my spotify family. When I sent invitation to join to his email. Then, he opened and confirm invitation email an...

  • Newbie
  • Plan Premium Country  Indonesia Device Browser Operating System Android My Question or Issue I found an issue or bug while invite my family to join my spotify family. When I sent invita...
  • Jemi
  • Spotify Legend
  • 630 Views
  • 1 replies
  • 0 likes
  • bug
  • 630 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porque me solicita pagar nuevamente, cuando mi pago lo realice el 15 de noviembre

Hola! El dia 15 de noviembre, me cobraron la mensualidad de mi cuenta, pero el dia sabado 24 me llego un mensaje que habia un problema con mi pago, sin embargo, sigue viendose reflejado el pago en mi cuenta de banco

  • Newbie
  • Hola! El dia 15 de noviembre, me cobraron la mensualidad de mi cuenta, pero el dia sabado 24 me llego un mensaje que habia un problema con mi pago, sin embargo, sigue viendose reflejado el pago en mi...
  • Jemi
  • Spotify Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • pagos
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution DIRECCION

PlanPremiumCountryCHILE DeviceLGQ6Operating SystemW10 My Question or Issue Hoy por fin despues de tanto tiempo, me he suscrito al plan familiar... el cual han cobrado inmediatamente, envie las invitaciones a mis hijos y señora, para que se unieran y ...

  • Newbie
  • Plan Premium Country CHILE   Device LGQ6 Operating System W10   My Question or Issue  Hoy por fin despues de tanto tiempo, me he suscrito al plan familiar... el cual han cob...
  • Jemi
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution VISA Debit card isnt working for premium

PlanPremiumSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or IssueSpotify doesnt take my card and it keep saying the payment failed and to use another card but there is no issue with the card or the bank.

  • Newbie
  •   Plan Premium Samsung Galaxy 9+ Operating System Android Oreo   My Question or Issue Spotify doesnt take my card and it keep saying the payment failed and to use another card ...
  • Daisy
  • Spotify Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Can not pay the Abo

PlanFree/PremiumCountry SwitzerlandDeviceI phone 7Operating System My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country  Switzerland Device I phone 7 Operating System   My Question or Issue  
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account plots naar free

Mijn family-abbonement is plots gewijzigd naar free, zonder dat ik daar zelf iets aan heb gedaan.

  • Newbie
  • Mijn family-abbonement is plots gewijzigd naar free, zonder dat ik daar zelf iets aan heb gedaan.
  • Daisy
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes