changement de pays

[steff974]

Bonjour 

je vis en Suisse maintenant alors que je vivais en france et quand je veux changer de pays via internet, impossible de pouvoir le changer .

Et quand au final je le trouve et que je clique sur l'Abo prenium solo cela me dis que je ne peux pas selectionner cette abonnement et cela me propose le duo et fammille alors que je suis tout seul .

Pourriez vous me dire comment enregistrer mon nouveau pays et ma carte en relation svp?

Est ce que je dois supprimer mon abonnement francais et ensuite reprendre un autre je ne le sais pas du tout 

Pouvez vous m'aider svp ?

[Eni]

Hey there @steff974, 

Thanks for getting in touch about this and welcome to the Community! Sorry for the delayed reply, we've just come across this thread. Hope you don't mind a reply in English as it's the official language of the Community.

We moved your post from the Chat board to the relevant Help board, where it fits better.

 If you have moved from one country to another you need to change the country settings of your account. If you have an active Premium subscription, in order to change your account's country settings to the country you're currently living in, you need to change your payment method to one issued in the same country where you're currently living, by following the steps in this article. Keep in mind that the country change will take place in your next billing date.

However, if you're having issues with that, we'd recommend cancelling your current subscription and waiting for your account to revert to the free service. No worries, you won't lose any content, you'll just need to re-download your tunes once you have Premium again. After your account reverts to the free service, you'll be able to change the country settings on your account and re-subscribe with the new payment method. 

Hope this helps. If you have any questions or need a hand with anything else, the Community is here for you. 

[Eni]

Hey there @steff974, 

Thanks for getting in touch about this and welcome to the Community! Sorry for the delayed reply, we've just come across this thread. 

We moved your post from the Chat board to the relevant Help board, where it fits better.

 If you have moved from one country to another you need to change the country settings of your account. If you have an active Premium subscription, in order to change your account's country settings to the country you're currently living in, you need to change your payment method to one issued in the same country where you're currently living, by following the steps in this article. Keep in mind that the country change will take place in your next billing date.

However, if you're having issues with that, we'd recommend cancelling your current subscription and waiting for your account to revert to the free service. No worries, you won't lose any content, you'll just need to re-download your tunes once you have Premium again. After your account reverts to the free service, you'll be able to change the country settings on your account and re-subscribe with the new payment method. 

Hope this helps. If you have any questions or need a hand with anything else, the Community is here for you. 

[Jbtanqueray]

Hello

It does not suffice as my daughter has just done that but cannot change it back to the UK. She can only pick among 4 French locations… Despite being based in the UK - just a short while across the Channel

overly, extremely annoying

[Ivelina]

Hey @Jbtanqueray,

Thanks for posting!

Could you give us a bit more info so we can get a better understanding? Which steps exactly has your daughter done? Did she update her payment details or only tried changing the country? Does she have a free or a Premium account? 

It's worth mentioning that if you're on the free service, you can only change to the new country or region when you’re actually there and if you have a Premium subscription, you can travel to a different country and don't need to change the one on your Spotify account.

Hope to hear from you soon.

[Jbtanqueray]

Did the exact same thing as described in the response i replied to

She has a free account

She followed the instructions through account settings.

Every time she accepts the family premium invitation I send her, she cannot join it and has the following error message “do not live in the same countries” despite living with us at the exat same address.

When she checks country settings, it says France (she only goes there on holidays). When she wants to change it, it gives her no other option than France or other territories in France.

[Susan_GP]

Hi @Jbtanqueray,

Thanks for your prompt reply.  

If your daughter is in the UK, she should be able to change the country settings to there. If she's having issues doing it, it's most likely related to the internet connection or settings on the device she's trying to make the change from. So, it's best if she tries changing the country settings on her account from a different device. She could try from a computer or another mobile device. She just needs to make sure to log in with her Spotify account when doing it. 

Let us know how that goes.