charged 5 times

[patrickdecastro]

So as i was updating my subscription to family spotify said my card's bank wast having difficulties and that i should try again and that i would have no charges done for that mistake... i checked my bank balance. and i have 5 charges at 14.99 .... do i get my money back ? i only have thee receipt for one charge but my statement says other wise. please help.

[Furbee]

You should contact Spotify support.

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply. 🙂

[Bittencourt]

Hi @patrickdecastro, welcome to the Spotify Community!

Don't worry - sometimes banks can give duplicate notifications about a single charge, giving the impression you’ve been charged twice. You can always check what you’re being charged by logging in to your Spotify receipts page.

Any extra charges may also only be 'pending' and won't complete. A pending charge is a part of your bank or credit card company's authorization process. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. For more information, contact your bank/credit card company.

Let me know how that goes 🙂