Spotify Community

ZachKroening · 2019-04-05

Plan

Premium

U.S

Device

iPhone 7+

Operating System

ios12

My Question or Issue

I was charged for my the family plan, but then canceled and changed it to the regular w/ Hulu. Can I get a refund on the family plan?

Bittencourt · 2019-04-05

Hi @ZachKroening, thanks for writing!

If you haven't used your Premium for Family subscription you can get a full refund within 14 days of purchase.

Just get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them.

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

Let me know if this helps!

BittencourtSpotify Star

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charged extra