double charges

[RadicsT]

Plan

Premium Duo

Country

Hungary

Device

(iPhone 6s, Samsung A51)

My Question or Issue

I used to have a Family premium subscription. The bank card it was linked with has expired. Upon renewing it the simple premium option was set up and charged accordingly. When I noticed I checked the offers and decided to upgrade to Duo. The same day I got charged to the Duo amount too, which I was OK with as I was at fault not checking what I was subscribing for initially. The problem is that this month again I got charged twice. When I check my account details it only lists the duo subscription, so I'm not sure how to get the money back for this month and how to make sure going forward I only get charged for the Duo?

Thanks,

T

[Eni]

Hey @RadicsT, 

Welcome to the Community and thanks for getting in touch about this. 

In this case, we suggest that you reach out to our Support team directly, so they can take a closer look at your account and check what's going on. 

You can contact them following the steps you can find here. 

If you need help with anything else, just let us know 🙂