double monthly premium charges

[mirajfenty]

I have been double charged monthly for quite some time now. I tried to find a contact number and failed to the point where I eventually gave up and forgot to follow up due to other responsibilities. I found this community and I feel that it is unfortunate that I have to jump through hoops and loops to get an issue such as this (unauthorized additional charges) to be reviewed and stopped.  I really need this issue to be resolved I enjoy Spotify that’s why I haven’t cancelled as I have hope to get reimbursed for the charges I did not approve. TBH I really don’t want to be forced to file a consumer complaint. This is unacceptable, I have reviewed the terms and conditions and there is no indication of double monthly premium charges on my account.  .I have proof of the charges and I am more than willin to forward them to whom this concerns . 

[Billy-J]

Hey @mirajfenty, and welcome to the community.

Hope you're doing great!

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. 

Have a nice day 🙂