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family login unsuccessful

family login unsuccessful

  • I am not able to log in to a Premium family account and I put all the data correctly. please help me
Screenshot_2017-09-06-20-29-22.png
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1 Reply

Hey @Luiz_amboni,

Apologies for the late reply, but maybe I can still help 🙂

 

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

Luke

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