Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62478 Views
- 43 replies
- 3 likes
- 62478 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
I have an unidentified charge
I have an unidentified charge and need it refunded. Spotify please explain. Thanks
- I have an unidentified charge and need it refunded. Spotify please explain. Thanks
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- Spotify Star
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Solved!! I have a free UI while being premium
HelloSubscription : Family plan Device : iPhone 7+O.S : iOS 12.1.4I am part of a family plan but the player’s interface looks weird, it looks like the free UI.I switched accounts a few days ago and got this problem. I don’t think it’s due to an updat...
- Hello Subscription : Family plan Device : iPhone 7+ O.S : iOS 12.1.4 I am part of a family plan but the player’s interface looks weird, it looks like the free UI. I switched accounts a few...
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- Spotify Star
- 350 Views
- 1 replies
- 0 likes
- 350 Views
- 1 replies
- 0 likes
Superuser Contribution Miembro en el plan familiar
Hola, acabo de agregar un nuevo miembro en el plan familiar, el problema es que s equvocoe de nombre, puso el mío (administrador del plan) en vez del suyo ¿Puede haber un problema con esto?
- Hola, acabo de agregar un nuevo miembro en el plan familiar, el problema es que s equvocoe de nombre, puso el mío (administrador del plan) en vez del suyo ¿Puede haber un problema con esto?
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- Spotify Legend
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Solved!! Do I need Premium or Family for My Situation?
I want to upgrade to Spotify Premium to take advantage of the features and get rid of the ads. I want to use Spotify in 3 places: on my phone, on my laptop (at work and when traveling), and at home via my Roku TV. Can I get just one Premium account f...
- I want to upgrade to Spotify Premium to take advantage of the features and get rid of the ads. I want to use Spotify in 3 places: on my phone, on my laptop (at work and when traveling), a...
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- Community Legend
- 341 Views
- 3 replies
- 0 likes
- 341 Views
- 3 replies
- 0 likes
Premium does not work
I was logged out out of my Spotifiy Account. Couldn´t login again. Asked to send a new passwort I was logging in again with. Now I am not anymore a Premium Member. I already tried all the recomendations given in this community.
- I was logged out out of my Spotifiy Account. Couldn´t login again. Asked to send a new passwort I was logging in again with. Now I am not anymore a Premium Member. I already tried all...
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- Spotify Star
- 178 Views
- 1 replies
- 1 likes
- 178 Views
- 1 replies
- 1 likes
Trying to claim the Valentines Promo but keep failing
I'm trying to claim the valentines day promo but everytime I Get to the last screen the plan I see displayed is the 30 day free trial plan. Am I doing something wrong?
- I'm trying to claim the valentines day promo but everytime I Get to the last screen the plan I see displayed is the 30 day free trial plan. Am I doing something wrong?
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- Community Legend
- 237 Views
- 3 replies
- 0 likes
- 237 Views
- 3 replies
- 0 likes
Premium not working
PlanFree/PremiumCountry IrelandDevice(iPhone 8 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am supposed to have premium with my Vodafone X deal but it’s not working
- Plan Free/Premium Country Ireland Device (iPhone 8 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am supposed to have premium ...
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- Spotify Star
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes
When I ask google home to play song, it says playing song on spotify, we have problem. Try again
PlanFree/PremiumCountry AustraliaDevice Samsung Galaxy Operating System Android My Question or Issue
- Plan Free/Premium Country Australia Device Samsung Galaxy Operating System Android My Question or Issue
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- Roadie
- 294 Views
- 1 replies
- 0 likes
- 294 Views
- 1 replies
- 0 likes
Free 30 day trial not registering on my account.
PlanFree/PremiumCountry IrelandDeviceGoogle Home MiniOperating SystemAndroid My Question or Issue
- Plan Free/Premium Country Ireland Device Google Home Mini Operating System Android My Question or Issue
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- Community Legend
- 265 Views
- 1 replies
- 0 likes
- 265 Views
- 1 replies
- 0 likes
Pagamento em Debito com MASTERCARD
Plano FamiliaBrasilIphone XiOS Questão Tenho spotify há 3 anos e com o mesmo cartão, bandeira MASTERCARD. O que acontece é que ele parou de debitar automático porém não tem problema nenhum em minha conta do cartão ITAU, nem no cartão. Tentei também e...
- Plano Familia Brasil Iphone X iOS Questão Tenho spotify há 3 anos e com o mesmo cartão, bandeira MASTERCARD. O que acontece é que ele parou de debitar automático porém não t...
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- Community Legend
- 821 Views
- 3 replies
- 0 likes
- 821 Views
- 3 replies
- 0 likes
Will my playlist and favorite song be gone when I subscribe spotify account in a new country?
PlanFree because I can no longer subscribe premium with my UK debit card Country Now UK account soon to be Thai Hi, I used to study in the UK and I also subscribed spotify with UK account. Now, I have moved back to Thailand and I found out that I can...
- Plan Free because I can no longer subscribe premium with my UK debit card Country Now UK account soon to be Thai Hi, I used to study in the UK and I also subscribed ...
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- Spotify Star
- 622 Views
- 1 replies
- 0 likes
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AccountSubscriptions
- 622 Views
- 1 replies
- 0 likes
Spotify Premium Family (succesfully purchased)using Paymaya but not reflected
I renew my subscription on Premium Family on Spotify (Feb 05, 2019) using Paymaya but now Spotify says that I didn't renew my subscription and I need to pay. But Paymaya app said that I successfully purchased. What can i do?
- I renew my subscription on Premium Family on Spotify (Feb 05, 2019) using Paymaya but now Spotify says that I didn't renew my subscription and I need to pay. But Paymaya app said that I successfully ...
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- Spotify Star
- 497 Views
- 1 replies
- 0 likes
- 497 Views
- 1 replies
- 0 likes
Solved!! 60 days free valentine offer
Country GRDeviceXiaomi redmi note 4Operating SystemAndroid My Question or Issue Hello, may you please help me? I wanted to activate the offer with 60 days premium offer (valentine offer) but when i click that gave me only 30 days of premium. If i am ...
- Country GR Device Xiaomi redmi note 4 Operating System Android My Question or Issue Hello, may you please help me? I wanted to activate the offer with 60 days premi...
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- Spotify Star
- 1460 Views
- 13 replies
- 0 likes
- 1460 Views
- 13 replies
- 0 likes
Double charged
I have been charged twice for premium the last two months. I normally pay $17.99 for premium, I’ve been charged $11.99 twice. Can this please be rectified.
- I have been charged twice for premium the last two months. I normally pay $17.99 for premium, I’ve been charged $11.99 twice. Can this please be rectified.
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- Spotify Star
- 327 Views
- 3 replies
- 0 likes
- 327 Views
- 3 replies
- 0 likes
Premium doesn´t work even it is paid
PlanPremiumCountry Czech republicDevice Samsung Galaxy 9 AndroidMy Question or Issue Hello,My premium account stopped working today. It says that I need to upgade to premium - I´ve verified payments with my mobile operator and they confirmed that pay...
- Plan Premium Country Czech republic Device Samsung Galaxy 9 Android My Question or Issue Hello, My premium account stopped working today. It says that I need to upgad...
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- Casual Listener
- 328 Views
- 1 replies
- 1 likes
- 328 Views
- 1 replies
- 1 likes
Payment
Free/PremiumCountry. Canada DeviceHuawei proOperating SystemAndroid My Question or IssueHi, I paid my monthly fee via PayPal on February 1st. But Spotify tells me I only have a free subscription. What's going on?
- Free/Premium Country. Canada Device Huawei pro Operating System Android My Question or Issue Hi, I paid my monthly fee via PayPal on February 1st. But Spotify tells me I only ...
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- Spotify Star
- 301 Views
- 1 replies
- 0 likes
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Payment
- 301 Views
- 1 replies
- 0 likes
Spotify premium in Cayman Islands
I’m a UK expat in the Cayman Islands and would like to reactivate premium which expired with my phone contract while I was out here. I earn in USD but as my card isn’t registered in the USA, there is no way for me to pay unless I convert into GBP, re...
- I’m a UK expat in the Cayman Islands and would like to reactivate premium which expired with my phone contract while I was out here. I earn in USD but as my card isn’t registered in th...
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- Casual Listener
- 2050 Views
- 2 replies
- 1 likes
- 2050 Views
- 2 replies
- 1 likes
abonnement family belgique
Bonjour, j'ai un problème avec le paiement de l'abonnement family. Mon paypal est relié au compte Spotify mais j'ai reçu une indication que le paiement avait échoué. Mon compte Spotify est également relié à une carte de crédit qui est approvisionné. ...
- Bonjour, j'ai un problème avec le paiement de l'abonnement family. Mon paypal est relié au compte Spotify mais j'ai reçu une indication que le paiement avait échoué. Mon compte Spotify est ég...
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- Roadie
- 356 Views
- 1 replies
- 0 likes
- 356 Views
- 1 replies
- 0 likes
Cant pay my premium
Heys guysi have premium account for more than a year fromnow and misteriously its appearing that i they can do the payment. I follow the spotify instructions by deactivating the premium mode to turn back annd the same error occurred, a failure on the...
- Heys guys i have premium account for more than a year from now and misteriously its appearing that i they can do the payment. I follow the spotify instructions by deactivating the prem...
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- Spotify Star
- 405 Views
- 3 replies
- 0 likes
- 405 Views
- 3 replies
- 0 likes
Cobrança em Duplicidade
Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornece, mais fácil será para nós tentarmos ajudar.PlanoFamiliarPaís BrasilDispositivo Sistema operacional Minha pergunta ou problemaEm 28/07/2018 fim um plano Premium. Em 15/0...
- Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornece, mais fácil será para nós tentarmos ajudar. Plano Familiar País Brasil Dispositivo Sistema operac...
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- Casual Listener
- 629 Views
- 5 replies
- 0 likes
- 629 Views
- 5 replies
- 0 likes