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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4109 Views
  • 23 replies
  • 2 likes
  • 4109 Views
  • 23 replies
  • 2 likes

Payment method

PlanFree/PremiumCountry Device(iPhone 6) My Question or Issuehello, so I'm I'm trying to purchase Spotify premium for three months but the only option I have to pay it is a pay safe card which I don't have and I just want to use my regular card. How ...

  • Casual Listener
  •   Plan Free/Premium Country   Device (iPhone 6)       My Question or Issue hello, so I'm I'm trying to purchase Spotify premium for three months but the only optio...
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

premium account

Hi, I've been a premium member since 2016 and all of a sudden my premium account has ben converted to a free account which is very strange. What could be the problem here? Many thanks in advance!

  • Newbie
  • Hi,   I've been a premium member since 2016 and all of a sudden my premium account has ben converted to a free account which is very strange.    What could be the problem here? &n...
  • Billy-J
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Hulu

Plan student plan Country USA Device(iPhone 6s plus and iPad ) My Question or Issue I bought the student package and my Hulu and showtime aren’t working, I thought they both came with the plan.

  • Newbie
  • Plan student plan   Country USA    Device (iPhone 6s plus and iPad )   My Question or Issue  I bought the student package and my Hulu and showtime aren’t working,...
  • Billy-J
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Hulu and Spotify cancelled randomly. When I try to resubscribe it doesn't exist anywhere

PlanPremiumCountry USADeviceiPhone XOperating SystemWindows My Question or Issue For some reason Hulu said my account with them and spotify was cancelled yesterday but I didn't cancel it. When I go resign up again it doesn't show up anywhere to repur...

  • Newbie
  • Plan Premium Country  USA Device iPhone X Operating System Windows   My Question or Issue  For some reason Hulu said my account with them and spotify was cancelled yesterday ...
  • Billy-J
  • Spotify Star
  • 822 Views
  • 1 replies
  • 0 likes
  • 822 Views
  • 1 replies
  • 0 likes

Solved!! Quick questions about being a premium user

I just got Spotify and I used mobile load (Globe) to upgrade to premium. I found out from a friend that all my downloaded songs for offline usage will be gone if I get reverted back into a free user. I cant seem to find an option to "extend subscript...

  • Newbie
  • I just got Spotify and I used mobile load (Globe) to upgrade to premium. I found out from a friend that all my downloaded songs for offline usage will be gone if I get reverted back into a free user....
  • Billy-J
  • Spotify Star
  • 468 Views
  • 1 replies
  • 1 likes
  • 468 Views
  • 1 replies
  • 1 likes

Gift cards

PlanFree CountryBrazil My Question:Hello there, I've bought a gift card with the value of a month premium subscription. However, when I tried to activate, I get a messege saying the the code is not valid. I've bought the gift card at a supermarket an...

  • Casual Listener
  • Plan Free   Country Brazil   My Question: Hello there, I've bought a gift card with the value of a month premium subscription. However, when I tried to activate, I get a messege sayi...
  • jgtemota
  • Casual Listener
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can’t buy Premium from my cellphone app

PlanFreeCountryUruguay DeviceiPhone SEOperating SystemiOS 12.1 My QuestionHi, I would like to change my suscription to Premium, but in my iPhone App I get a message showing that “it is not possible to buy Premium with this app”. Can someone help me w...

  • Newbie
  • Plan Free Country Uruguay  Device iPhone SE Operating System iOS 12.1   My Question Hi, I would like to change my suscription to Premium, but in my iPhone App I get a message show...
  • Guido
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Trying to end a family subscription

Hi there, I'm trying to cancel a family subscription (using the master account that signed up for it). However it doesn't seem to end, I get this message - "Your plan will end on 12/5/18 and you will no longer have offline, ad-free music. At that tim...

  • Regular
  •   Hi there,   I'm trying to cancel a family subscription (using the master account that signed up for it). However it doesn't seem to end, I get this message -    "Your plan ...
  • Guido
  • Spotify Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged $9.99 even though I have Student Discount

PlanPremium for StudentsCountry U.S.DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI subscribe to Spotify Premium for Students. This month I got charged $9.99 instead of $4.99.

  • Newbie
  • Plan Premium for Students Country  U.S. Device iPhone 8 Operating System iOS 10   My Question or Issue I subscribe to Spotify Premium for Students. This month I got charged $9.99 ...
  • Guido
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to pay for 6 months prepaid WITHOUT using Paysafecard

Hi, I know that Spotify is an incredible special flower than is alloted to destroy the fabric of all ideas of user interface design, experience and customer service because of their massive market dominance. But still. Because I travel for a living, ...

  • Casual Listener
  •   Hi,   I know that Spotify is an incredible special flower than is alloted to destroy the fabric of all ideas of user interface design, experience and customer service because of their ...
  • Guido
  • Spotify Legend
  • 11344 Views
  • 1 replies
  • 12 likes
  • 11344 Views
  • 1 replies
  • 12 likes

Alexa and Premium account

PlanPremiumCountryItaly Device(oneplus6)Operating System(Android) My Question or IssueI connected Alexa with my facebook account on Spotify, but asking "Alexa play a song on Spotify" , Alexa reply "You have to own a premium account on spotify"(transl...

  • Regular
  • Plan Premium Country Italy  Device (oneplus6) Operating System (Android)   My Question or Issue I connected Alexa with my facebook account on Spotify, but asking "Alexa play a son...
  • LoneNeuron
  • Regular
  • 1724 Views
  • 6 replies
  • 0 likes
  • 1724 Views
  • 6 replies
  • 0 likes

Discounts for Students

I have registered under the student discount however I was not sent any email confirmation whether it was successful or not. And when I try to apply again it keeps saying it is reedem

  • Newbie
  • I have registered under the student discount however I was not sent any email confirmation whether it was successful or not. And when I try to apply again it keeps saying it is reedem   
  • OneByBoo
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Payment couldn't be accomplished

Hello, I'm on Spotify Premium now for nearly a year and always paying with Paypal, now suddenly it states that the Payment couldn't be accomplished and that I need to update my payment method and that they will try to charge me later again.What happe...

  • Newbie
  • Hello, I'm on Spotify Premium now for nearly a year and always paying with Paypal, now suddenly it states that the Payment couldn't be accomplished and that I need to update my payment method and tha...
  • OneByBoo
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged wrong account

My friend used my card once to pay for her Spotify and has since deleted my card from her account i have proof of this however when Spotify cannot take the money out of her account they take it out of mine. I want a refund ASAP how do I go about this...

  • Newbie
  • My friend used my card once to pay for her Spotify and has since deleted my card from her account i have proof of this however when Spotify cannot take the money out of her account they take it out o...
  • Peter
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Premium

My Question or IssueI've had premium family for TWO years. Yesterday my payment didn't go through so I followed the link and paid my credit card. Now, it charged me the wrong amount and none of my kids have their music as it's showing up simply a reg...

  • Newbie
  •     My Question or Issue I've had premium family for TWO years. Yesterday my payment didn't go through so I followed the link and paid my credit card. Now, it charged me the wrong amount...
  • Billy-J
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Premium Payment

PlanFreeCountry PhilippinesDeviceDesktop and oppo F5Operating SystemAndroid N and Windows 10 My Question or Issue I already paid the premium via dragonpay and it is already 3 hours since I paid it. How long does it usually take for third party paymen...

  • Newbie
  • Plan Free Country  Philippines Device Desktop and oppo F5 Operating System Android N and Windows 10  My Question or Issue  I already paid the premium via dragonpay and it is a...
  • Billy-J
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Fixed

I called Hulu support and fixed it.

  • Newbie
  • I called Hulu support and fixed it.
  • Billy-J
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Hulu
    Spotify
    Subscription
  • 319 Views
  • 1 replies
  • 0 likes

Same song on startup, every startup (PC) - Win 10

For about the last 2 weeks I have had the same song ready to play, in the middle of the song. It's not really an issue, but I hate the song it's stuck on and the cover is weird lol. Seems like a weird bug, I can't get it to change the song no matter ...

  • Casual Listener
  • For about the last 2 weeks I have had the same song ready to play, in the middle of the song. It's not really an issue, but I hate the song it's stuck on and the cover is weird lol.   Seems li...
  • Mindctrlpankak
  • Casual Listener
  • 206 Views
  • 2 replies
  • 1 likes
  • 206 Views
  • 2 replies
  • 1 likes

Spotify Premium Payment Problem

Hello,I'm having trouble paying in Spotify Premium.Although there is enough money with Inial "Master Card" it gives error.I've been waiting a long time, but the problem isn't solved.I live in Turkey.My friends have a Premium account with the same pay...

  • Casual Listener
  • Hello, I'm having trouble paying in Spotify Premium.Although there is enough money with Inial "Master Card" it gives error.I've been waiting a long time, but the problem isn't solved.I live in Turke...
  • Death_Mark7
  • Casual Listener
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes