Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 183367 Views
- 116 replies
- 12 likes
- 183367 Views
- 116 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 20812 Views
- 28 replies
- 4 likes
- 20812 Views
- 28 replies
- 4 likes
I can't verify my adress
PlanFree/PremiumCountryCzech RepublicDeviceiPhone 6+Operating SystemiOS 10 My Question or IssueGood evening,I'm writing because of a problem on my account. We had a Family Premium and everything went perfect, but I forgot to read the email about veri...
- Plan Free/Premium Country Czech Republic Device iPhone 6+ Operating System iOS 10 My Question or Issue Good evening, I'm writing because of a problem on my account. We had a Family ...
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- Spotify Star
- 337 Views
- 1 replies
- 0 likes
- 337 Views
- 1 replies
- 0 likes
Solved!! I erased the code on the card . how can I get the code Back
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Community Legend
- 545 Views
- 1 replies
- 0 likes
- 545 Views
- 1 replies
- 0 likes
Can’t add any member to my family plan because it doesn't has an administrator
PlanFamily PremiumCountryBrazilDeviceiPhone XROperating SystemiOS 12 My Question or IssueI want to change my account but I can’t because there isn’t an administrator to add me again
- Plan Family Premium Country Brazil Device iPhone XR Operating System iOS 12 My Question or Issue I want to change my account but I can’t because there isn’t an administrator to add m...
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- Spotify Star
- 314 Views
- 1 replies
- 0 likes
- 314 Views
- 1 replies
- 0 likes
Nothing is downloading on Spotify Premium
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got spotify premium and all was well and I could download music and listen to it offline, b...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got s...
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- Composer
- 500 Views
- 2 replies
- 0 likes
- 500 Views
- 2 replies
- 0 likes
Incorrect/fraudulent charge
I have been a member of Spotify for several years. We pay $14.99 monthly for two subscriptions. The payments are withdrawn automatically from a debit card / checking account. Most recently, $14.99 was automatically deducted on 3/16 from this account....
- I have been a member of Spotify for several years. We pay $14.99 monthly for two subscriptions. The payments are withdrawn automatically from a debit card / checking account. Most recently, $14.99 wa...
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- Visitor
- 7497 Views
- 10 replies
- 0 likes
- 7497 Views
- 10 replies
- 0 likes
Spotify Premium on Globe Postpaid
Hi, I am having a hard time connecting my spotify account to Globe. I have checked with Globe and Spotify Premium is included on my Plan. The below message is what I’m getting after I enter my number on spotify.globe.com.ph. Been trying this since Tu...
- Hi, I am having a hard time connecting my spotify account to Globe. I have checked with Globe and Spotify Premium is included on my Plan. The below message is what I’m getting after I enter ...
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- Spotify Star
- 1326 Views
- 1 replies
- 0 likes
- 1326 Views
- 1 replies
- 0 likes
No puedo canjear mi código de tarjeta
Ayudenme por favor, no puedo usar mi tarjeta de regalo.
- Ayudenme por favor, no puedo usar mi tarjeta de regalo.
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- Spotify Star
- 1026 Views
- 1 replies
- 0 likes
- 1026 Views
- 1 replies
- 0 likes
Gift cards don't work
I'd like to know why the spotify gift cards aren't working. I bought two and neither one of them work. I'm out $20. What gives?PlanWas Premium/ Now FreeCountryUSA Device(Samsung Galaxy Operating System(Android Oreo)My Question or IssueGift cards don'...
- I'd like to know why the spotify gift cards aren't working. I bought two and neither one of them work. I'm out $20. What gives? Plan Was Premium/ Now Free Country USA Device (Samsung Ga...
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- Spotify Star
- 847 Views
- 3 replies
- 0 likes
- 847 Views
- 3 replies
- 0 likes
Solved!! Spotify Premium Giftcard Question
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, i'am thinking about buying a Spotify Premium giftcard for one month (10 Euro). I have...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
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- Spotify Star
- 1451 Views
- 6 replies
- 0 likes
- 1451 Views
- 6 replies
- 0 likes
I do not see the offer of 6 months for free in my s10e
PlanFree/PremiumCountryChileDevice(Galaxy S10e)Operating System(Android 9) My Question or IssueHello, I bought the samsung galaxy s10e in May in the United States, but when I returned to Chile I did not see the 6-month offer of spotify premium for fr...
- Plan Free/Premium Country Chile Device (Galaxy S10e) Operating System (Android 9) My Question or Issue Hello, I bought the samsung galaxy s10e in May in the United States, but when I...
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- Spotify Star
- 1362 Views
- 7 replies
- 0 likes
- 1362 Views
- 7 replies
- 0 likes
Solved!! Making a new account
I made an account to use spotfiy for free with my real email but didn't think i would stick with it so I used a fake name and i cant change my name so I wonder if i can delete my account and create a new one but also if it would ruin my student disco...
- I made an account to use spotfiy for free with my real email but didn't think i would stick with it so I used a fake name and i cant change my name so I wonder if i can delete my account and create a...
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- Casual Listener
- 936 Views
- 2 replies
- 0 likes
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faultyStudent
- 936 Views
- 2 replies
- 0 likes
Gift Cards
PlanFree/PremiumCountryCanadaDevice(iPhone XROperating System(iOS 10 My Question or IssueI no longer have a debit/mastercard so my premium was cancelled. I purchased a $30 gift card and, everytime I try to enter it in, it says there is an error. I do...
- Plan Free/Premium Country Canada Device (iPhone XR Operating System (iOS 10 My Question or Issue I no longer have a debit/mastercard so my premium was cancelled. I purchased a ...
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- Roadie
- 556 Views
- 1 replies
- 0 likes
- 556 Views
- 1 replies
- 0 likes
Solved!! Payment failed, but still charge in credit card
PlanPremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, today is the extension of my subscription. I get an email that my payment failed. B...
- Plan Premium Country Indonesia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, to...
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- Spotify Star
- 856 Views
- 1 replies
- 0 likes
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Subscription
- 856 Views
- 1 replies
- 0 likes
Solved!! Payment problem
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy balance has been deducted 129 thb for premium package on 1 july 2019 but today I got an e-...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My bala...
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- Spotify Star
- 682 Views
- 1 replies
- 0 likes
- 682 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify premium 3 months trial at 0.99$ per month
PlanPremiumCountryCanadaDeviceGoogle Pixel 3xlOperating SystemAndroid My Question or IssueI received an ad for free premium trial for 0.99$ per month for first 3 months. I subscribed it and made the payment and it deducted 10.99$( 9.99$ + 1$ tax) whi...
- Plan Premium Country Canada Device Google Pixel 3xl Operating System Android My Question or Issue I received an ad for free premium trial for 0.99$ per month for first 3 months. I su...
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- Spotify Legend
- 6087 Views
- 7 replies
- 0 likes
- 6087 Views
- 7 replies
- 0 likes
Superuser Contribution One-time payment.
Hi,Why does the one-time payment for 3 months cost more than the monthly payment?
- Hi, Why does the one-time payment for 3 months cost more than the monthly payment?
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- Spotify Legend
- 9874 Views
- 3 replies
- 0 likes
- 9874 Views
- 3 replies
- 0 likes
Superuser Contribution Russian Pricing Terms and account migration
Hey there! I've been using Spotify for a couple years now. Though i live in Moscow, Russia, where Spotify doesnt officially represented at the moment, i managed to pay for my Premium via my friend's american credit card and install Spotify on my phon...
- Hey there! I've been using Spotify for a couple years now. Though i live in Moscow, Russia, where Spotify doesnt officially represented at the moment, i managed to pay for my Premium via my friend's ...
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- Spotify Legend
- 1846 Views
- 3 replies
- 0 likes
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PremiumRussia
- 1846 Views
- 3 replies
- 0 likes
Superuser Contribution I updated the payment method, but there is a note that I owe
I updated my paymend method and my bank retained double, anyway, I still see the red sign saying. Who can I contact to get help? This platform doesn't help at all.
- I updated my paymend method and my bank retained double, anyway, I still see the red sign saying. Who can I contact to get help? This platform doesn't help at all.
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- Spotify Legend
- 642 Views
- 1 replies
- 0 likes
- 642 Views
- 1 replies
- 0 likes
Spotify doesn't work probably when playing music and always interrupt the voice call on another app
Hi, I am the Premium user and recently I have trouble with Spotify keeps cutting off on my device. One minute it plays fine and then next, it stops and won't start again. I have been uninstalled and reinstalled the Spotify but it doesn't help at all....
- Hi, I am the Premium user and recently I have trouble with Spotify keeps cutting off on my device. One minute it plays fine and then next, it stops and won't start again. I have been un...
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- Spotify Star
- 765 Views
- 1 replies
- 2 likes
- 765 Views
- 1 replies
- 2 likes
I am 'not eligable' for a standard premium subscription?
PlanPremiumCountryUKDeviceSamsung S9 My Question or Issueapparently theres an issue with my payment, when I go to fix it I'm told that I'm not eligible for the standard, non-family, pay monthly subscription? I cant afford the family subscription! I'm...
- Plan Premium Country UK Device Samsung S9 My Question or Issue apparently theres an issue with my payment, when I go to fix it I'm told that I'm not eligible for the standard, non-fami...
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- Spotify Star
- 597 Views
- 1 replies
- 0 likes
- 597 Views
- 1 replies
- 0 likes