Double charged

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Double charged

Leah2619
Casual Listener

I have been charged twice for premium the last two months. I normally pay $17.99 for premium, I’ve been charged $11.99 twice. Can this please be rectified.

 

3 Replies

Re: Double charged

Rock Star 20
Rock Star 20

Hi @Leah2619, thanks for writing!

 

Can you please double check your account panel through the link bellow?

 

https://www.spotify.com/account/overview/

 

There you'll see all your receipts, as well as your next billing date.

 

Let me know if the charges are correct! :)

BittencourtRock Star 20
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Re: Double charged

Leah2619
Casual Listener
Thank you.

It looks fine but why is it $11.99 and not $17.99 and why was it charged twice?

Re: Double charged

Rock Star 20
Rock Star 20

Hey @Leah2619,

 

Well, it looks like you have more than one Spotify account.

 

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

 

BittencourtRock Star 20
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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