Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132220 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66843 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249157 Views
154 replies
13 likes
I had a family premium account, and for months none of the members have had premium and im still getting charged for it. Please help, because if Spotify is not going to work for us anymore, at least tell me how to cancel the charges because im being ...
I had a family premium account, and for months none of the members have had premium and im still getting charged for it. Please help, because if Spotify is not going to work for us anymor...
Spotify Star
581 Views
1 replies
0 likes
Hello! So I have Spotify Premium + Hulu and my payment didn't go through yesterday as I had the wrong card on there. Instead of getting an email saying they would try again in a couple of days like I have in the past if a payment wasn't processed, my...
Hello! So I have Spotify Premium + Hulu and my payment didn't go through yesterday as I had the wrong card on there. Instead of getting an email saying they would try again in a couple of days ...
Spotify Star
1715 Views
3 replies
0 likes
Hi!I have been subscribing Spotify Premium for several years. In March 2018 I changed the payment option from my credit card to PayPal. On my Spotify account's receipt list the dates only back to March 2018 as well and the payments through PayPal is ...
Hi! I have been subscribing Spotify Premium for several years. In March 2018 I changed the payment option from my credit card to PayPal. On my Spotify account's receipt list the dates only back to M...
Spotify Star
555 Views
3 replies
0 likes
CountryGermany My Question or Issue I moved to Germany from Finland, ended premium because of the land settings. Now it is again free and I want premium back, but it doesn't accept my visa card as payement method.
Country Germany My Question or Issue I moved to Germany from Finland, ended premium because of the land settings. Now it is again free and I want premium back, but it doesn't accept ...
Spotify Star
1747 Views
9 replies
0 likes
Hello. I did not use spotify for about 2 weeks, and then when I went back, my discover weekly was practically invaded by EDM music which I hate! It makes me think my account might even be hacked. I keep disliking whatever is suggested but for 2 weeks...
Hello. I did not use spotify for about 2 weeks, and then when I went back, my discover weekly was practically invaded by EDM music which I hate! It makes me think my account might even be ha...
Casual Listener
758 Views
5 replies
0 likes
Hi All, Just been reviewing my plan as i've noticed I have no moneys left in my life. I've realised that despite signing up as a student member (I still am a student), i've been getting charged the full monthly rate of £9.99 for a total of 18 months ...
Hi All, Just been reviewing my plan as i've noticed I have no moneys left in my life. I've realised that despite signing up as a student member (I still am a student), i've been get...
Spotify Star
284 Views
1 replies
0 likes
PlanFamily --> Premium --> FreeCountryNetherlands DeviceAll different devices..Operating SystemMacOs, iOS,Windows My Question or IssueIn December I received Spotify giftcards for €150,-Since I was on Family Premium I thought, he nice that allows me t...
Plan Family --> Premium --> Free Country Netherlands Device All different devices.. Operating System MacOs, iOS,Windows My Question or Issue In December I received Spot...
Spotify Star
736 Views
3 replies
0 likes
Hi community, I am closing my Telia phone subscribtion, but want to keep my Spotify Premium account. Do you know how I can update the account so I am paying for the Spotify account after January and not risk that my account is being closed? PlanFree/...
Hi community, I am closing my Telia phone subscribtion, but want to keep my Spotify Premium account. Do you know how I can update the account so I am paying for the Spotify account af...
Spotify Star
644 Views
1 replies
0 likes
How can I get a premium yearly subscription at a discounted price (as in 2017)? My Question or Issue
How can I get a premium yearly subscription at a discounted price (as in 2017)? My Question or Issue
Newbie
8707 Views
21 replies
1 likes
I had student premium and when I paid my balance today since I was short when you guys tried charging me, I was reverted back to just Spotify Premium when I had Spotify, Hulu, and Showtime. Please adjust and refund me my $5 please and thank you.
I had student premium and when I paid my balance today since I was short when you guys tried charging me, I was reverted back to just Spotify Premium when I had Spotify, Hulu, and Showtime. Please ad...
Spotify Star
329 Views
1 replies
0 likes
PlanPremiumCountry US My Question or Issue I have been verified as a student and am verified through the end of 2019. However I was still charged $9.99 for this month (January). Can I get the difference back on my card and how do I ensure that this w...
Plan Premium Country US My Question or Issue I have been verified as a student and am verified through the end of 2019. However I was still charged $9.99 for this mon...
Spotify Star
308 Views
1 replies
0 likes
When I logged into Paypal there was an offer on their site for a gift card, 12 months Premium for the price of 10 so I decided to purchase it. (£99) The problem is when I got the gift card and click on the link to view the activation code it takes me...
When I logged into Paypal there was an offer on their site for a gift card, 12 months Premium for the price of 10 so I decided to purchase it. (£99) The problem is when I got the gift card and click ...
Spotify Star
882 Views
1 replies
0 likes
PlanPremiumCountry GermanyDevice Operating SystemWindows 10 My Question or Issue Hello! I just bought Spotify Premium via PayPal because it runs out tomorrow (14.01.2019). I bought it for another month and after the payment i went to my account page ...
Plan Premium Country Germany Device Operating System Windows 10 My Question or Issue Hello! I just bought Spotify Premium via PayPal because it runs out tomorrow...
Spotify Star
448 Views
3 replies
0 likes
PlanPremiumCountryAustria Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am sure this has already been asked several times before, but i can´t find the initial post. Sorry.I wanted to delte my FB (Facebook) account so ...
Plan Premium Country Austria Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am sure this has already been asked several ti...
Casual Listener
385 Views
2 replies
0 likes
My Question or Issue I have a new phone samsung galaxy S9+ and it seems i cant find my premium. Still Spotify has with-drawn money from my credit card for premium for this month. I have tried all the ways they ask in the support but nothing works. Wh...
My Question or Issue I have a new phone samsung galaxy S9+ and it seems i cant find my premium. Still Spotify has with-drawn money from my credit card for premium for thi...
Community Legend
369 Views
3 replies
0 likes
PlanPremiumCountry PhilippinesDevice(Oneplus5t)Operating System(Android pie) My Question or Issue
Plan Premium Country Philippines Device (Oneplus5t) Operating System (Android pie) My Question or Issue
Spotify Star
256 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceiPhone 6sOperating System(Most current iOS at the time) My Question or IssueI’ve applied my student discount to an old account that I no longer have the credentials for. I’d like to move the discount over to a new accoun...
Plan Free/Premium Country Device iPhone 6s Operating System (Most current iOS at the time) My Question or Issue I’ve applied my student discount to an old account that I no lo...
Spotify Star
575 Views
4 replies
0 likes
Hey, Country is Germany. I used to pay via credit card. Like one month ago, I more or less accidently changed it to Klarna (I thought it was Lastschrifteinzug, but it's a pain). Immediatly after, I changed it back to credit card. Since this day, Klar...
Hey, Country is Germany. I used to pay via credit card. Like one month ago, I more or less accidently changed it to Klarna (I thought it was Lastschrifteinzug, but it's a pain). Immediatly a...
Spotify Star
464 Views
1 replies
0 likes
Estou no Brasil e paguei um plano Premium pelo boleto por um ano. Achei que isso atualizaria meu plano familiar, mas só eu sou assinante agora e meus filhos perderam o acesso. Como faço para atualizar minha assinatura de premium para premium familiar...
Estou no Brasil e paguei um plano Premium pelo boleto por um ano. Achei que isso atualizaria meu plano familiar, mas só eu sou assinante agora e meus filhos perderam o acesso. Como faço para atualiza...
Spotify Legend
303 Views
1 replies
0 likes
Hi, I currently have Spotify premium for student and it runs out on the on the 12th of February but I can't find my college on the list to get another year?
Hi, I currently have Spotify premium for student and it runs out on the on the 12th of February but I can't find my college on the list to get another year?
Spotify Star
474 Views
3 replies
0 likes
