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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149613 Views

69 replies

10 likes

Premium for Family
  • 149613 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95296 Views

89 replies

4 likes

  • 95296 Views
  • 89 replies
  • 4 likes

Solved!! Premium states MYR14.90/month by credit card but charged MYR 22.40/month

PlanPremiumCountryMalaysia DeviceHuawei Mate 9Operating SystemAndroid My Question or IssueHi Spotify community, I was browsing through the website and i realized that the monthly fee is only RM14.90/month if i were to pay by credit card which is the ...

Casual Listener

Plan Premium Country Malaysia  Device Huawei Mate 9 Operating System Android   My Question or Issue Hi Spotify community, I was browsing through the website and i realized that th...

adzlan89

Casual Listener

620 Views

2 replies

1 likes

  • 620 Views
  • 2 replies
  • 1 likes

Suscribicion Premiun

Hace un mes me suscribi a Spotify premium, realice el pago por pse con debito, en este momento estoy estoy tratando de hacer el pago mensual nuevamente pero no me da la opcion de pse, solo tarjeta de credito. Me ayudan por favor.

Newbie

Hace un mes me suscribi a Spotify premium, realice el pago por pse con debito, en este momento estoy estoy tratando de hacer el pago mensual nuevamente pero no me da la opcion de pse, solo tarjeta de...

Billy-J

Spotify Star

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

unable to invite new family members

PlanPremiumCountry DeviceSamsung Galaxy 8Operating SystemWindows 10 My Question or Issue I am subscribed to premium for family, but I am unable to invite or edit my family members. I do not have an invite button

Newbie

Plan Premium Country   Device Samsung Galaxy 8 Operating System Windows 10   My Question or Issue  I am subscribed to premium for family, but I am unable to invite or edit my...

Billy-J

Spotify Star

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Spotify on Stage Thailand

Hi,I would like to ask about the payment of Spotify on Stage. Is it just available using Bangkok Bank? The Bangkok Bank log-in tab always appear, however. Is there anyone that have the same thing happened? Thank you.

Newbie

Hi, I would like to ask about the payment of Spotify on Stage. Is it just available using Bangkok Bank? The Bangkok Bank log-in tab always appear, however. Is there anyone that have the same thing h...

Billy-J

Spotify Star

1329 Views

1 replies

0 likes

  • 1329 Views
  • 1 replies
  • 0 likes

Want to cancel my sub,

PlanPremiumCountry GermanyDeviceIphone SEOperating Systemwin10, latest IOS on Iphone My Question or Issue Forgot username and password , want to cancel my sub, got the last payments screenshoted. thanks in advance

Newbie

Plan Premium Country  Germany Device Iphone SE Operating System win10, latest IOS on Iphone   My Question or Issue  Forgot username and password , want to cancel my sub, got ...

Brunelicia

Community Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Unable to play songs from one artist on any platform

PlanPremiumCountry United KingdomDeviceWindows PC / Huawei Y6Operating SystemWindows 10 / Android 8.0 (Oreo); EMUI 8 My Question or Issue When ever I try to play any song from the artist disturbed on any device while connected to the internet/wifi I ...

Casual Listener

Plan Premium Country  United Kingdom Device Windows PC / Huawei Y6 Operating System Windows 10 / Android 8.0 (Oreo); EMUI 8   My Question or Issue  When ever I try to pl...

Lucas-96

Casual Listener

481 Views

2 replies

0 likes

  • 481 Views
  • 2 replies
  • 0 likes

Payment for premium

PlanPremiumCountry SwedenDevice(iPhone XS Max)Operating System(iOS 12.1.3) My Question or Issue So the issue is that I got an email a couple a days ago where it stands ”Failed Payment” though I already have been charged for premium this month

Newbie

Plan Premium Country  Sweden Device (iPhone XS Max) Operating System (iOS 12.1.3)   My Question or Issue  So the issue is that I got an email a couple a days ago where it sta...

Bittencourt

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

3 months of premium for €9,99

PlanFreeCountryItalyDeviceiPhone XS, iMac 21.5 4KOperating SystemiOS 12.1.3, macOS 10.14.3 My Question or IssueGood afternoon.Some months ago Spotify emailed me an offer (3 months of premium for €9,99) but I didn't accepted. Now I want to become a Pr...

Newbie

Plan Free Country Italy Device iPhone XS, iMac 21.5 4K Operating System iOS 12.1.3, macOS 10.14.3   My Question or Issue Good afternoon. Some months ago Spotify emailed me an off...

Maxim

Spotify Star

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Solved!! Premium trial account not showing as premium on device apps

PlanPremiumCountry Device Samsung Galaxy 7, Galaxy Tab AOperating System Android Oreo My Question or Issue I had free account, then with my phone upgraded to premium trial. recevied email receipt with username info. this user name is not showing on m...

Casual Listener

Plan Premium Country   Device  Samsung Galaxy 7, Galaxy Tab A Operating System  Android Oreo   My Question or Issue  I had free account, then with my phone upg...

Char19

Casual Listener

524 Views

2 replies

0 likes

  • 524 Views
  • 2 replies
  • 0 likes

Me cobran por servicio que no tengo

Hola me están cobrando U$S 2,70 hace dos meses pero tengo spotify gratis. ¿Cómo hago para dejar de recibir ese cobro?P / no poseo otra cuenta, ya me aseguré.Gracias.

Visitor

Hola me están cobrando U$S 2,70 hace dos meses pero tengo spotify gratis. ¿Cómo hago para dejar de recibir ese cobro? P / 😧 no poseo otra cuenta, ya me aseguré. Gracias.  

Brunelicia

Community Legend

822 Views

4 replies

0 likes

  • 822 Views
  • 4 replies
  • 0 likes

Premium package subscription double charged before expiry

PlanPremiumCountry MalaysiaDeviceSamsung S8Operating SystemAndroid My Question or IssueI'm from Malaysia and had subscribed to Premium package on Nov 21, 2018 for 3 months for RM2. My subscription expiration is Feb 21, 2019. However, on Feb 1, 2019 s...

Casual Listener

Plan Premium Country  Malaysia Device Samsung S8 Operating System Android   My Question or Issue I'm from Malaysia and had subscribed to Premium package on Nov 21, 2018 for 3 mont...

Brunelicia

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Need to cancel premium

So i am paying for an account that i know nothing about. Name, email etc.how do i cancel that without any information. i only have a receipt from my bank.

Visitor

So i am paying for an account that i know nothing about. Name, email etc. how do i cancel that without any information. i only have a receipt from my bank.  

TheUninvited

Casual Listener

627 Views

3 replies

0 likes

  • 627 Views
  • 3 replies
  • 0 likes

Phone bill been charged as well as my bank account??

I’ve been paying £9.99 a month through my bank account but I’ve just found out that Spotify is also charging my mobile phone contract?? I’ve ONLY been useing Spotify via WiFi!! Can anyone explain plz.. Annie

Newbie

I’ve been paying £9.99 a month through my bank account but I’ve just found out that Spotify is also charging my mobile phone contract?? I’ve ONLY been useing Spotify via WiFi!! Can anyone explain plz...

OneByBoo

Roadie

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

2 payments a month

PlanPremiumCountry Wales. UKDeviceSamsung S9+ My Question or IssueNoticed on my bank account app ive been charged twice a month for premium for a number of months now and I only have 1 account. No idea about a second im rather fuming how can I stop t...

Newbie

Plan Premium Country  Wales. UK Device Samsung S9+   My Question or Issue Noticed on my bank account app ive been charged twice a month for premium for a number of months now and I ...

Brunelicia

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

No longer able to create a radio station

PlanPremiumCountry USDeviceiMacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am no longer able to create a radio station. I have uninstalled and reinstalled Spotify on my computer and it did not help. I get a photo of...

Newbie

Plan Premium Country  US Device iMac Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am no longer able to create a radio station.&nbsp...

Brunelicia

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Epic collection, friend... WHAT?!

I have a premium subscription. Recently spotify sent me this message when i tried to add more music:"Epic collection, friend. Your library is all filled up. To save more, you'll need to remove some songs" Apparently i reached the limit of 10,000 song...

Casual Listener

I have a premium subscription. Recently spotify sent me this message when i tried to add more music: "Epic collection, friend. Your library is all filled up. To save more, you'll need to remove...

Nicholz

Casual Listener

18341 Views

17 replies

61 likes

  • 18341 Views
  • 17 replies
  • 61 likes

Can not get premium

Hi. I am trying to buy premium but i only get the option of free trail 30 days and when try that i get message that say i already use this. There is no other option to choose so can get premium again. I try to use paypal to pay for it.

Newbie

Hi. I am trying to buy premium but i only get the option of free trail 30 days and when try that i get message that say i already use this. There is no other option to choose so can get premium again...

Billy-J

Spotify Star

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Change username after account is hacked

Hi all, someone used my email address to start a Spotify account before I started using Spotify. Now I am a Spotify user, and I used my email to set up the account. I changed all the personal info on my profile, but I can't change the username. I kno...

Casual Listener

Hi all, someone used my email address to start a Spotify account before I started using Spotify. Now I am a Spotify user, and I used my email to set up the account. I changed all the personal info on...

Billy-J

Spotify Star

709 Views

3 replies

0 likes

  • 709 Views
  • 3 replies
  • 0 likes

Unable to access 60 day trial offer

PlanFree/PremiumCountry CanadaDeviceHuawei P20 ProOperating SystemAndroid 8.1 My Question or Issue Unable to access advertised trial offer, not had Premium before. If someone could help me troubleshoot it'd be appreciated!

Casual Listener

  Plan Free/Premium Country  Canada Device Huawei P20 Pro Operating System Android 8.1   My Question or Issue  Unable to access advertised trial offer, not had Premium ...

Billy-J

Spotify Star

513 Views

3 replies

0 likes

  • 513 Views
  • 3 replies
  • 0 likes

Solved!! .99 cent hulu

PlanFree/PremiumCountry USADeviceSamsung Galaxy 8Operating SystemMy Question or Issue I have the .99 cent deal for hulu as a black friday deal. And i just got 60 days free premium for this. Its there a way i can merge the 2 while only paying .99 cent...

Newbie

Plan Free/Premium Country  USA Device Samsung Galaxy 8 Operating System My Question or Issue  I have the .99 cent deal for hulu as a black friday deal. And i just got 60 days free p...

Maxim

Spotify Star

1050 Views

1 replies

0 likes

  • 1050 Views
  • 1 replies
  • 0 likes