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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
71804 Views
31 replies
2 likes
Moderator
120768 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
156612 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
306937 Views
169 replies
13 likes
PlanFree/PremiumCountry IrelandDeviceGoogle Home MiniOperating SystemAndroid My Question or Issue
Plan Free/Premium Country Ireland Device Google Home Mini Operating System Android My Question or Issue
Community Legend
395 Views
1 replies
0 likes
Plano FamiliaBrasilIphone XiOS Questão Tenho spotify há 3 anos e com o mesmo cartão, bandeira MASTERCARD. O que acontece é que ele parou de debitar automático porém não tem problema nenhum em minha conta do cartão ITAU, nem no cartão. Tentei também e...
Plano Familia Brasil Iphone X iOS Questão Tenho spotify há 3 anos e com o mesmo cartão, bandeira MASTERCARD. O que acontece é que ele parou de debitar automático porém não t...
Community Legend
1059 Views
3 replies
0 likes
PlanFree because I can no longer subscribe premium with my UK debit card Country Now UK account soon to be Thai Hi, I used to study in the UK and I also subscribed spotify with UK account. Now, I have moved back to Thailand and I found out that I can...
Plan Free because I can no longer subscribe premium with my UK debit card Country Now UK account soon to be Thai Hi, I used to study in the UK and I also subscribed ...
Spotify Star
751 Views
1 replies
0 likes
I renew my subscription on Premium Family on Spotify (Feb 05, 2019) using Paymaya but now Spotify says that I didn't renew my subscription and I need to pay. But Paymaya app said that I successfully purchased. What can i do?
I renew my subscription on Premium Family on Spotify (Feb 05, 2019) using Paymaya but now Spotify says that I didn't renew my subscription and I need to pay. But Paymaya app said that I successfully ...
Spotify Star
645 Views
1 replies
0 likes
Country GRDeviceXiaomi redmi note 4Operating SystemAndroid My Question or Issue Hello, may you please help me? I wanted to activate the offer with 60 days premium offer (valentine offer) but when i click that gave me only 30 days of premium. If i am ...
Country GR Device Xiaomi redmi note 4 Operating System Android My Question or Issue Hello, may you please help me? I wanted to activate the offer with 60 days premi...
Spotify Star
2175 Views
13 replies
0 likes
I have been charged twice for premium the last two months. I normally pay $17.99 for premium, I’ve been charged $11.99 twice. Can this please be rectified.
I have been charged twice for premium the last two months. I normally pay $17.99 for premium, I’ve been charged $11.99 twice. Can this please be rectified.
Spotify Star
580 Views
3 replies
0 likes
PlanPremiumCountry Czech republicDevice Samsung Galaxy 9 AndroidMy Question or Issue Hello,My premium account stopped working today. It says that I need to upgade to premium - I´ve verified payments with my mobile operator and they confirmed that pay...
Plan Premium Country Czech republic Device Samsung Galaxy 9 Android My Question or Issue Hello, My premium account stopped working today. It says that I need to upgad...
Casual Listener
496 Views
1 replies
1 likes
Free/PremiumCountry. Canada DeviceHuawei proOperating SystemAndroid My Question or IssueHi, I paid my monthly fee via PayPal on February 1st. But Spotify tells me I only have a free subscription. What's going on?
Free/Premium Country. Canada Device Huawei pro Operating System Android My Question or Issue Hi, I paid my monthly fee via PayPal on February 1st. But Spotify tells me I only ...
Community Legend
473 Views
1 replies
0 likes
I’m a UK expat in the Cayman Islands and would like to reactivate premium which expired with my phone contract while I was out here. I earn in USD but as my card isn’t registered in the USA, there is no way for me to pay unless I convert into GBP, re...
I’m a UK expat in the Cayman Islands and would like to reactivate premium which expired with my phone contract while I was out here. I earn in USD but as my card isn’t registered in th...
Casual Listener
2782 Views
2 replies
1 likes
Bonjour, j'ai un problème avec le paiement de l'abonnement family. Mon paypal est relié au compte Spotify mais j'ai reçu une indication que le paiement avait échoué. Mon compte Spotify est également relié à une carte de crédit qui est approvisionné. ...
Bonjour, j'ai un problème avec le paiement de l'abonnement family. Mon paypal est relié au compte Spotify mais j'ai reçu une indication que le paiement avait échoué. Mon compte Spotify est ég...
Roadie
581 Views
1 replies
0 likes
Heys guysi have premium account for more than a year fromnow and misteriously its appearing that i they can do the payment. I follow the spotify instructions by deactivating the premium mode to turn back annd the same error occurred, a failure on the...
Heys guys i have premium account for more than a year from now and misteriously its appearing that i they can do the payment. I follow the spotify instructions by deactivating the prem...
Spotify Star
631 Views
3 replies
0 likes
If I cancel my premium subscription now, I stop having the premium account in that moment, or I can enjoy the premium benefits until the last day of the billing cycle?
If I cancel my premium subscription now, I stop having the premium account in that moment, or I can enjoy the premium benefits until the last day of the billing cycle?
Casual Listener
671 Views
2 replies
0 likes
PlanFree/PremiumCountryUSADeviceiPhone 8Operating SystemiOs 12.1.2 My Question or IssueI have recently continued my subscription for Spotify Premium thru my Apple ID, but it still says I’m on SpotifyFree. I already tried signing-in and out many times...
Plan Free/Premium Country USA Device iPhone 8 Operating System iOs 12.1.2 My Question or Issue I have recently continued my subscription for Spotify Premium thru my Apple ID, but it ...
Casual Listener
708 Views
2 replies
0 likes
PlanPremium family Country ItalyDevice(iPhone X, Macbook Pro late 2017, pc)Operating System(iOS 12.1.2, Mac OS 10.12(latest update), Windows 10.) My Question or Issue Hello, i just started my family premium, I paid €14,99 and my premium works fine bu...
Plan Premium family Country Italy Device (iPhone X, Macbook Pro late 2017, pc) Operating System (iOS 12.1.2, Mac OS 10.12(latest update), Windows 10.) My Question or Issue...
Community Legend
746 Views
5 replies
0 likes
HelloI have a account throgh my work, but I have just found out, that you are chargin mý private bank account. I dont understand how you can du this, and I dont want you to do that. So please stop charging my private accout, and I would also like to ...
Hello I have a account throgh my work, but I have just found out, that you are chargin mý private bank account. I dont understand how you can du this, and I dont want you to do that. So please stop ...
Roadie
426 Views
1 replies
0 likes
Signed in and entered credit card Information to start 60day premium trial but only received 7days, can I start over and get the full offer?
Signed in and entered credit card Information to start 60day premium trial but only received 7days, can I start over and get the full offer?
Spotify Legend
706 Views
3 replies
0 likes
PlanPremiumCountryTurkey My Question or IssueSpotify removed the ecard payment option that I used to pay for premium. I don't have a credit card or mobile plan. I simply want to pay for my premium for 12 months in advance. Plus, there is no 3rd party...
Plan Premium Country Turkey My Question or Issue Spotify removed the ecard payment option that I used to pay for premium. I don't have a credit card or mobile plan. I simply want...
Spotify Legend
2487 Views
6 replies
3 likes
PlanFamilyCountry Switzerland My Question or Issue On 30/11/2018, I bought the 3-month trial for 0.99 CHF. Today, I was charged for 19.90 CHF. The 3 months are not up yet (1 month = 30/12/2018, 2 months = 30/01/2019, 3 months = 28/02/2019) and, as yo...
Plan Family Country Switzerland My Question or Issue On 30/11/2018, I bought the 3-month trial for 0.99 CHF. Today, I was charged for 19.90 CHF. The 3 months are not up yet (...
Not applicable
549 Views
2 replies
0 likes
Hello, I saw an ad for Spotify premium for students for 2,99EUR/month. After I have verified my student status, it asks for a payment of 4,99EUR/month. Why?Is this fraudulent advertisement? See pics
Hello, I saw an ad for Spotify premium for students for 2,99EUR/month. After I have verified my student status, it asks for a payment of 4,99EUR/month. Why? Is this fraudulent adver...
Roadie
1250 Views
4 replies
0 likes
I was oversharged 15 euros when it should be 10. PlanfamilyCountry SpainDevice(iPhone 8Operating System(iOS 10 My Question or Issue I was overcharged. Can I get a refund?
I was oversharged 15 euros when it should be 10. Plan family Country Spain Device (iPhone 8 Operating System (iOS 10 My Question or Issue I was overcharged. Can I ...
Spotify Star
466 Views
1 replies
0 likes
