Payment

[Lever01]

• Free/Premium

Country. Canada

Device

Huawei pro

Operating System

Android

My Question or Issue

Hi, I paid my monthly fee via PayPal on February 1st. But Spotify tells me I only have a free subscription. What's going on?

[Noah]

Hey @Lever01,

Thanks for reaching out. Welcome to the community!

First up, let's try the following to get your subscription working again:

• Log out and back into your account. Occasionally this is necessary to force a sync of info between your device and the Spotify account system.
  
  
• Check the status of your subscription. Go to your subscription page and check that your Premium subscription is still active.
  
  
• Check the status of your payment. If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.
  
  
• Check that your Premium subscription isn’t on another account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription. Check to see if you have any other accounts. 

Let me know how it goes. Happy listening 🙂