i never got my refund

[mds9]

I was charged on my account even though i turned off premium. I spoke with live chat, which is impossible to get back to because you have horrible customer service, and was told i would get a refund. This was a month ago and still no refund. I want my refund.

[MonicaM_Bogota]

Hi, @mds9!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.