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i paid for premium as usual but it wont work?

i paid for premium as usual but it wont work?

I paid for premium this month as usual but all of suddently my account was "free", so my premium doesnt work even when i paid. Help please!

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1 Reply

Hi, @262626!

 

Welcome to the Spotify Community.

 

Let's try to figure this out. Can you follow these steps for us?

 

  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try reinstalling the app with the steps here.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes. 

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