mobile pay

[bangbangseth]

i dont know what to do.. i cant pay off my subscription using mobile balance

[Bethany_Dawn]

Hi @bangbangseth and welcome!

I would be glad to try and help if you could provide some more details. 🙂
Are you trying to make a payment via your phone app?

[bangbangseth]

Hello! 🙂

Yes, I do.. but it's not letting me.. 😢

[Bethany_Dawn]

Hi again! 🙂

Unfortunately, there isn't an option to pay via the app itself. Do you have access to a computer that you can complete the process on or can you log in on your phone browser? You can change/update your plan on a smartphone web browser once you log into your account.

Hope this helps!