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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16863 Views
  • 27 replies
  • 4 likes
  • 16863 Views
  • 27 replies
  • 4 likes

CANNOT UPDATE PAYMENT DETAILS

My credit card was recently cancelled and so my payment for my premium account failed. I have been trying for the past week to update my payment details but when i press the UPDATE button it simply redirects me to the same page and there is no option...

  • Newbie
  • My credit card was recently cancelled and so my payment for my premium account failed.  I have been trying for the past week to update my payment details but when i press the UPDATE button it s...
  • LizOlivier
  • Newbie
  • 646 Views
  • 7 replies
  • 1 likes
  • 646 Views
  • 7 replies
  • 1 likes

Superuser Contribution Pay by Mobile option

Why am I not “eligible for pay by mobile” option? I don’t have a credit card and now I don’t know how to continue my premium subscription. Is this just a bug in the Spotify system or what?

  • Newbie
  • Why am I not “eligible for pay by mobile” option? I don’t have a credit card and now I don’t know how to continue my premium subscription. Is this just a bug in the Spotify system or what? 
  • Alfredo
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed to Singtel Spotify premium but it still shows that i am on free.

Hi, I cancelled my free trial and paid for Singtel premium. The singtel account has been updated however i am still on free on Spotify. Please advise.

  • Newbie
  • Hi, I cancelled my free trial and paid for Singtel premium. The singtel account has been updated however i am still on free on Spotify. Please advise.  
  • Alfredo
  • Roadie
  • 762 Views
  • 1 replies
  • 0 likes
  • 762 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change payment method and date

Hi, I was wondering if it is possible, to change the date of payment? And also, if I get Spotify to charge from another bank account of mine? I do not have any card connected to that specific account, so if there is another way, I would be happy to g...

  • Newbie
  • Hi, I was wondering if it is possible, to change the date of payment? And also, if I get Spotify to charge from another bank account of mine? I do not have any card connected to that specific account...
  • Alfredo
  • Roadie
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email adress issue

I always login with Facebbok. I have now upgraded my account to Premium, but it says it is still free. This is because the email adress related to my facebook profile is now dead gone, so i can't have my confirmation email. What can i do?

  • Newbie
  • I always login with Facebbok. I have now upgraded my account to Premium, but it says it is still free. This is because the email adress related to my facebook profile is now dead gone, so i can't hav...
  • Alfredo
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution updates payment information

I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing happend and If something happend it was only loading page again....

  • Newbie
  • I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing hap...
  • Alfredo
  • Roadie
  • 648 Views
  • 1 replies
  • 0 likes
  • iOS
    Mobile
    Windows
  • 648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription error

So I been having issues upgrading to premium for the last month. I use to have premium but seems that there was an issue with my payment and was not properly remove from my bank account. So then next thing you know I’m at back to basic. Now that I am...

  • Newbie
  • So I been having issues upgrading to premium for the last month. I use to have premium but seems that there was an issue with my payment and was not properly remove from my bank account. So then next...
  • Alfredo
  • Roadie
  • 3059 Views
  • 1 replies
  • 0 likes
  • 3059 Views
  • 1 replies
  • 0 likes

Superuser Contribution FIDO 6 MONTHS FREE PREMIUM TRAIL PAYMENT ISSUE

Dear Spotify, I have a free 6 months premium trail with spotify but when i try to reedeem it , it ask me for my credit card info and when i do put my credit card info, it shows that payment not accepted. I called my bank and they told me its not the ...

  • Newbie
  • Dear Spotify,   I have a free 6 months premium trail with spotify but when i try to reedeem it , it ask me for my credit card info and when i do put my credit card info, it shows that payment ...
  • Alfredo
  • Roadie
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed, but still getting email reminders to pay

Hello there, Have just subscribed to Spotify Premium last week (a long overdue decision), as per screenshot below: However, 1- I still receive email messages asking me to pay for subscription else the premium status goes missing, as per screenshot be...

Screen Shot 2018-03-15 at 6.45.15 AM.png Screen Shot 2018-03-15 at 6.53.02 AM.png
  • Newbie
  • Hello there,    Have just subscribed to Spotify Premium last week (a long overdue decision), as per screenshot below:       However,    1- I still recei...
  • Alfredo
  • Roadie
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution My payment isnt acepted

triying yo pay my Premium whit the card that always use and says that it dosnt work and dont let me add a new one

  • Newbie
  •  triying yo pay my Premium whit the card that always use and says that it dosnt work and dont let me add a new one 
  • Alfredo
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot pay with specific card "payment failed" HELP

So I just made an account, and am trying to link it to a south african credit card. The account is linked to south africa and everthing is in place. The card is working, and with cash, however it still says "payment failed". I literally just purchsed...

  • Visitor
  • So I just made an account, and am trying to link it to a south african credit card. The account is linked to south africa and everthing is in place. The card is working, and with cash, however it sti...
  • Alfredo
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating to student subs

Hi,I think i paid the months standard fee then tried to get the student discount via Unidays website. I assumed there would be a credit issued but now i actually cannot get into my account at all, except the free playlists. Mike

  • Newbie
  • Hi, I think i paid the months standard fee then tried to get the student discount via Unidays website. I assumed there would be a credit issued but now i actually cannot get into my account at all, ...
  • Alfredo
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payed for a subscription, and it didn't say I had premium even tho it said I payed, so I tried again

Payed for a subscription and waited 30 minutes, and it didn't say I had premium even tho it said I payed, so I tried again and it accepted my money I thought it may have been a fluke or something. Now I have been charged 20$, and I only wished to hav...

  • Newbie
  • Payed for a subscription and waited 30 minutes, and it didn't say I had premium even tho it said I payed, so I tried again and it accepted my money I thought it may have been a fluke or something. No...
  • Alfredo
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Zip code invalid

Spotify has finaaly been launched in Israel today, and I have been trying to upgrade to premium from different devices, but keep getting the zip code invalid error, even though I have copied my address's zip code from the Israeli postal service websi...

  • Casual Listener
  • Spotify has finaaly been launched in Israel today, and I have been trying to upgrade to premium from different devices, but keep getting the zip code invalid error, even though I have copied my addre...
  • Tomer1
  • Casual Listener
  • 6873 Views
  • 4 replies
  • 2 likes
  • 6873 Views
  • 4 replies
  • 2 likes

Pague por 12 meses pero mi cuenta premium esta en pausa

El 17 de marzo hice el pago por adelantado por 12 meses, con un tarjeta nueva a la que tenia registrada (ya que la anterior la di de baja). El dinero salio de mi cuenta y tengo el recibo en mi cuenta de Spotify y en mi correo. Sin embargo, mi cuenta ...

  • Newbie
  • El 17 de marzo hice el pago por adelantado por 12 meses, con un tarjeta nueva a la que tenia registrada (ya que la anterior la di de baja). El dinero salio de mi cuenta y tengo el recibo en mi cuenta...
  • 329 Views
  • 0 replies
  • 1 likes
  • 329 Views
  • 0 replies
  • 1 likes

Superuser Contribution Acount reactivation after payment

I can't reactivate my account into premium after having paid for it at a local merchant store by cash. I've got the reference number for payment but still cant be able to access my premium account. Its still asking for update payment even though i've...

  • Newbie
  • I can't reactivate my account into premium after having paid for it at a local merchant store by cash. I've got the reference number for payment but still cant be able to access my premium account. I...
  • SergioDavid
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution What happened to my subscription?

We have had Premium since Dec 2016 with payments coming from PayPal ... now we have "missed payment" emails and notices ... checked profile to see we aren't registered for Premium ... tried adding it again only to have the PayPal not working as a pay...

  • Newbie
  • We have had Premium since Dec 2016 with payments coming from PayPal ... now we have "missed payment" emails and notices ... checked profile to see we aren't registered for Premium ... tried adding it...
  • SergioDavid
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Extra charges

Last friday i have the oportunity of have a estudent preium acount, they charge me with the correct amount but i checked my balance and the bank told me that they have make another 5 charges so somebody can help me with that why they chargue my debit...

  • Newbie
  • Last friday i have the oportunity of have a estudent preium acount, they charge me with the correct amount but i checked my balance and the bank told me that they have make another 5 charges so someb...
  • SergioDavid
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get trial or pay for a subscription

Hello, Spotify recently launched in Romania and i can't use my credit card to get the trial or pay ,it just says "Payment Failed" when i enter the card details. What can I do to subscribe to Spotify?

  • Casual Listener
  • Hello, Spotify recently launched in Romania and i can't use my credit card to get the trial or pay ,it just says "Payment Failed" when i enter the card details. What can I do to subscribe to Spotify?
  • MihneaI
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to remove subscripion and get my money back?

HelloI have restet my telephone and i don't remember my email to my old account. How to cancel subscription from my credic card and get my money back? BR

  • Newbie
  • Hello I have restet my telephone and i don't remember my email to my old account. How to cancel subscription from my credic card and get my money back?   BR
  • SergioDavid
  • Roadie
  • 234 Views
  • 1 replies
  • 1 likes
  • 234 Views
  • 1 replies
  • 1 likes