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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67080 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132530 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67717 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250518 Views
154 replies
13 likes
i dont know what to do.. i cant pay off my subscription using mobile balance
i dont know what to do.. i cant pay off my subscription using mobile balance
Community Legend
385 Views
3 replies
0 likes
Hi. So i signed up for Premium and thought i was logged in through my email. Seems from the user files on my phone i was logged in as '21nk2fcbrqvadflr7of7v2oti'I cant seem to login on this odd account and when it sends email for pasword change i don...
Hi. So i signed up for Premium and thought i was logged in through my email. Seems from the user files on my phone i was logged in as '21nk2fcbrqvadflr7of7v2oti' I cant seem to login on this odd acc...
Roadie
252 Views
1 replies
0 likes
So I just can't set up my subscription. The information is correct, the account country matches the card country, I have enough funds on the card and I've used this card for online payments since forever. Yet I still can't get through with Spotify. I...
So I just can't set up my subscription. The information is correct, the account country matches the card country, I have enough funds on the card and I've used this card for online payments since for...
Casual Listener
292 Views
2 replies
0 likes
Hi! I am currently subscribed to spotify's family plan. I updated my payment details using my phone and to my surprise spotify charged me for a single premium account only. Now when I changed my plan back to family plan, they will charge me again for...
Hi! I am currently subscribed to spotify's family plan. I updated my payment details using my phone and to my surprise spotify charged me for a single premium account only. Now when I changed my plan...
Roadie
275 Views
1 replies
0 likes
Hello, Yesterday it was fine but all of sudden this morning i can't use my premium account on my mobile but on my pc with the app it works ! I don't know why ,i use the same account on my pc and my phone but on my phone spotify doesn't stop to tell m...
Hello, Yesterday it was fine but all of sudden this morning i can't use my premium account on my mobile but on my pc with the app it works ! I don't know why ,i use the same account on my pc...
Casual Listener
313 Views
1 replies
0 likes
I just recently re-upped my student subscription so I know it wasn't the 1 year timer that set this off. My account suddenly switched this month from Student to regular Premium and charged my the full amount AND I can not access premium Hulu, is ther...
I just recently re-upped my student subscription so I know it wasn't the 1 year timer that set this off. My account suddenly switched this month from Student to regular Premium and charged my the ful...
Roadie
850 Views
1 replies
0 likes
I have been trying for 2 days to cancel my premium account. I've tried:1. Cleared cache from browser2. Restarted desktop after clearing cache3. Tested with four browsers (Chrome, IE, Edge, Safari)4. Tested in Incognito 5. Tried on a desktop computer,...
I have been trying for 2 days to cancel my premium account. I've tried: 1. Cleared cache from browser 2. Restarted desktop after clearing cache 3. Tested with four browsers (Chrome,...
Roadie
548 Views
1 replies
0 likes
I have moved from Sweden to the UK and want to change my country and payment details ... As i have a premium account I cannot do this ... but my I need to change my bank details to a UK bank account ... but cannot do this as I have a Swedish spotify ...
I have moved from Sweden to the UK and want to change my country and payment details ... As i have a premium account I cannot do this ... but my I need to change my bank details to a UK b...
Spotify Star
325 Views
1 replies
0 likes
Why is it that Spotify advertises FREE 30-DAY TRIAL but when I tried to avail it, it proceeded to payment methods?
Why is it that Spotify advertises FREE 30-DAY TRIAL but when I tried to avail it, it proceeded to payment methods?
Spotify Star
258 Views
1 replies
0 likes
Hi Guys, I have just relocated from Hong Kong to USA. On the help I am advised to update with USA credit card, when I try I get an error saying the credit card and country don't match. I can't change country and the help says to use a USA credit card...
Hi Guys, I have just relocated from Hong Kong to USA. On the help I am advised to update with USA credit card, when I try I get an error saying the credit card and country don't match. I can't change...
Spotify Star
422 Views
1 replies
0 likes
How many devices can be on a student premium discounted plan? Is it just like the normal premium serivce where you can have mulitple devices?
How many devices can be on a student premium discounted plan? Is it just like the normal premium serivce where you can have mulitple devices?
Spotify Star
5574 Views
1 replies
0 likes
first off, is this seriously the customer service for spotify, with all the money they make. I almost don't care now if this gets resolved or not, will swap my bank card if I have to, but i cancelled several months ago and I'm still being charged a m...
first off, is this seriously the customer service for spotify, with all the money they make. I almost don't care now if this gets resolved or not, will swap my bank card if I have to, but i can...
Community Legend
466 Views
1 replies
0 likes
I cancelled all my premiums but Spotify still taking money from my card . Can ı find which account that spotify still using my card to take payment. Please help . I am paying for an account that i am not using .
I cancelled all my premiums but Spotify still taking money from my card . Can ı find which account that spotify still using my card to take payment. Please help . I am paying for an accou...
Casual Listener
302 Views
2 replies
0 likes
My husband recently moved to the Netherlands with me, but because we both move a lot, I had my country as Taiwan and he as Austria before. Now he has changed to family subscription and I cannot join it because the system won't allow us to change the ...
My husband recently moved to the Netherlands with me, but because we both move a lot, I had my country as Taiwan and he as Austria before. Now he has changed to family subscription and I cannot join ...
Roadie
465 Views
1 replies
0 likes
hey, i was using my spotify family account with my mom, and mine says the payment method didnt go trough, but it did charge the money on my mothers card, this already has happened before, im tired of this kinda trouble, ive been using this plataform ...
hey, i was using my spotify family account with my mom, and mine says the payment method didnt go trough, but it did charge the money on my mothers card, this already has happened before, im tired of...
Roadie
262 Views
1 replies
0 likes
Spotify is charging me again the student account that i have already paid two days ago, these two days i was waiting for them to verify my documents
Spotify is charging me again the student account that i have already paid two days ago, these two days i was waiting for them to verify my documents
Roadie
302 Views
1 replies
0 likes
Hello,So I recently moved countries and I'm trying to change my form of payment to my new card. When attemp to do so it rejects my new card beacuse it doesn't belong to the country listed in my account's configurations, so I go to settings to change ...
Hello, So I recently moved countries and I'm trying to change my form of payment to my new card. When attemp to do so it rejects my new card beacuse it doesn't belong to the country listed in my acc...
Roadie
1194 Views
1 replies
0 likes
Ho seguito la procedura per effettuare il pagamento dell'abbonamento premium di spotify con 18App (Bonus Cultura). Dopo aver convertito il codice ed averlo quindi riscattato, mi risulta ancora la versione Free nonostante io abbia provato a rieffettua...
Ho seguito la procedura per effettuare il pagamento dell'abbonamento premium di spotify con 18App (Bonus Cultura). Dopo aver convertito il codice ed averlo quindi riscattato, mi risulta ancora la ver...
Roadie
4126 Views
1 replies
3 likes
I'm on the Yearly Spotify Premium subscription, is it possible to cancel and get a refund, so I can become a Family Premium member?
I'm on the Yearly Spotify Premium subscription, is it possible to cancel and get a refund, so I can become a Family Premium member?
Spotify Star
558 Views
1 replies
0 likes
I bought Spotify Premium Month ago trought psc and they told me there that i'm getting free 1 Month premium, second reason that i get email from them with Theme "Don't forget about your Gratis Premium" After 1 month i didnt get my gratis month, can s...
I bought Spotify Premium Month ago trought psc and they told me there that i'm getting free 1 Month premium, second reason that i get email from them with Theme "Don't forget about your Gratis Premiu...
Spotify Star
302 Views
1 replies
0 likes
