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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67428 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132678 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68294 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251236 Views
154 replies
13 likes
Fiz a assinatura Premium mas ñ consigo ouvir offline. Alguém poderia me ajudar??
Fiz a assinatura Premium mas ñ consigo ouvir offline. Alguém poderia me ajudar??
Newbie
420 Views
3 replies
0 likes
I have spotify premium as a student, and I read that you can link that account and get a free subscription with headspace as well. does anyone know how to go about getting this added?
I have spotify premium as a student, and I read that you can link that account and get a free subscription with headspace as well. does anyone know how to go about getting this added?
Casual Listener
2152 Views
4 replies
0 likes
Last month they charged me twice and my bank reversed the second one for me. They have changed me twice again this month
Last month they charged me twice and my bank reversed the second one for me. They have changed me twice again this month
Community Legend
284 Views
1 replies
0 likes
I was charged the correct student amount of 5$ but when I tried to verify it wouldn't go through so I went to edit my email to my student one and try again. Spotify then charged me a normal rate of 10$. I have both confirmation emails - is there any ...
I was charged the correct student amount of 5$ but when I tried to verify it wouldn't go through so I went to edit my email to my student one and try again. Spotify then charged me a normal rat...
Community Legend
280 Views
1 replies
0 likes
just signed up, trying to set up premium with the free trial and it keeps saying payment failed. Tried with two different cards ( both have more than enough money in them ) however keeps saying payment failed ! Help !!
just signed up, trying to set up premium with the free trial and it keeps saying payment failed. Tried with two different cards ( both have more than enough money in them ) however keeps saying payme...
Community Legend
337 Views
1 replies
0 likes
Hi can anyone help .. I have paid for Premium but my account still saying free I have logged out and back in a few times still nothing payments come out of my bank aswell
Hi can anyone help .. I have paid for Premium but my account still saying free I have logged out and back in a few times still nothing payments come out of my bank aswell
Community Legend
232 Views
1 replies
0 likes
As said in the subject, I switched to billing through my cell phone provider but am being billed on my credit card as well. How do I cancel CC billing and still keep billing through Rogers Wireless? Will Spotify give me a refund for the double billin...
As said in the subject, I switched to billing through my cell phone provider but am being billed on my credit card as well. How do I cancel CC billing and still keep billing through Rogers Wireless? ...
Newbie
269 Views
1 replies
0 likes
i dont know what to do.. i cant pay off my subscription using mobile balance
i dont know what to do.. i cant pay off my subscription using mobile balance
Community Legend
389 Views
3 replies
0 likes
Hi. So i signed up for Premium and thought i was logged in through my email. Seems from the user files on my phone i was logged in as '21nk2fcbrqvadflr7of7v2oti'I cant seem to login on this odd account and when it sends email for pasword change i don...
Hi. So i signed up for Premium and thought i was logged in through my email. Seems from the user files on my phone i was logged in as '21nk2fcbrqvadflr7of7v2oti' I cant seem to login on this odd acc...
Roadie
252 Views
1 replies
0 likes
So I just can't set up my subscription. The information is correct, the account country matches the card country, I have enough funds on the card and I've used this card for online payments since forever. Yet I still can't get through with Spotify. I...
So I just can't set up my subscription. The information is correct, the account country matches the card country, I have enough funds on the card and I've used this card for online payments since for...
Casual Listener
294 Views
2 replies
0 likes
Hi! I am currently subscribed to spotify's family plan. I updated my payment details using my phone and to my surprise spotify charged me for a single premium account only. Now when I changed my plan back to family plan, they will charge me again for...
Hi! I am currently subscribed to spotify's family plan. I updated my payment details using my phone and to my surprise spotify charged me for a single premium account only. Now when I changed my plan...
Roadie
275 Views
1 replies
0 likes
Hello, Yesterday it was fine but all of sudden this morning i can't use my premium account on my mobile but on my pc with the app it works ! I don't know why ,i use the same account on my pc and my phone but on my phone spotify doesn't stop to tell m...
Hello, Yesterday it was fine but all of sudden this morning i can't use my premium account on my mobile but on my pc with the app it works ! I don't know why ,i use the same account on my pc...
Casual Listener
320 Views
1 replies
0 likes
I just recently re-upped my student subscription so I know it wasn't the 1 year timer that set this off. My account suddenly switched this month from Student to regular Premium and charged my the full amount AND I can not access premium Hulu, is ther...
I just recently re-upped my student subscription so I know it wasn't the 1 year timer that set this off. My account suddenly switched this month from Student to regular Premium and charged my the ful...
Roadie
851 Views
1 replies
0 likes
I have been trying for 2 days to cancel my premium account. I've tried:1. Cleared cache from browser2. Restarted desktop after clearing cache3. Tested with four browsers (Chrome, IE, Edge, Safari)4. Tested in Incognito 5. Tried on a desktop computer,...
I have been trying for 2 days to cancel my premium account. I've tried: 1. Cleared cache from browser 2. Restarted desktop after clearing cache 3. Tested with four browsers (Chrome,...
Roadie
549 Views
1 replies
0 likes
I have moved from Sweden to the UK and want to change my country and payment details ... As i have a premium account I cannot do this ... but my I need to change my bank details to a UK bank account ... but cannot do this as I have a Swedish spotify ...
I have moved from Sweden to the UK and want to change my country and payment details ... As i have a premium account I cannot do this ... but my I need to change my bank details to a UK b...
Spotify Star
325 Views
1 replies
0 likes
Why is it that Spotify advertises FREE 30-DAY TRIAL but when I tried to avail it, it proceeded to payment methods?
Why is it that Spotify advertises FREE 30-DAY TRIAL but when I tried to avail it, it proceeded to payment methods?
Spotify Star
258 Views
1 replies
0 likes
Hi Guys, I have just relocated from Hong Kong to USA. On the help I am advised to update with USA credit card, when I try I get an error saying the credit card and country don't match. I can't change country and the help says to use a USA credit card...
Hi Guys, I have just relocated from Hong Kong to USA. On the help I am advised to update with USA credit card, when I try I get an error saying the credit card and country don't match. I can't change...
Spotify Star
424 Views
1 replies
0 likes
How many devices can be on a student premium discounted plan? Is it just like the normal premium serivce where you can have mulitple devices?
How many devices can be on a student premium discounted plan? Is it just like the normal premium serivce where you can have mulitple devices?
Spotify Star
5577 Views
1 replies
0 likes
first off, is this seriously the customer service for spotify, with all the money they make. I almost don't care now if this gets resolved or not, will swap my bank card if I have to, but i cancelled several months ago and I'm still being charged a m...
first off, is this seriously the customer service for spotify, with all the money they make. I almost don't care now if this gets resolved or not, will swap my bank card if I have to, but i can...
Community Legend
467 Views
1 replies
0 likes
I cancelled all my premiums but Spotify still taking money from my card . Can ı find which account that spotify still using my card to take payment. Please help . I am paying for an account that i am not using .
I cancelled all my premiums but Spotify still taking money from my card . Can ı find which account that spotify still using my card to take payment. Please help . I am paying for an accou...
Casual Listener
305 Views
2 replies
0 likes
