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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149420 Views

69 replies

10 likes

Premium for Family
  • 149420 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95068 Views

89 replies

4 likes

  • 95068 Views
  • 89 replies
  • 4 likes

Superuser Contribution Premium expires if device is offline but you are still charged

For my work i spent 42 days at sea earlier this year and at some point my premium account stopped working and i counld't listen to my off-line music. The problem was that i still got charged for the service! It was also quite unfair because the syste...

Newbie

For my work i spent 42 days at sea earlier this year and at some point my premium account stopped working and i counld't listen to my off-line music. The problem was that i still got charged for the ...

Alfredo

Roadie

904 Views

1 replies

0 likes

  • 904 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with accepting my credit card

i had a premium account and my bank change my credit card, i try to change the data but always shows error. my new credit card works perfectly with other payments, and accounts. HELP to my premium account back

Newbie

i had a premium account and my bank change my credit card, i try to change the data but always shows error. my new credit card works perfectly with other payments, and accounts. HELP to my premium ac...

Alfredo

Roadie

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was charged 10.85

Back in Jan I did the free trial period. I decided the paying for spotify wasnt for me and canceled my memebership during that time. I did not get charged agian at that point. In march though I was charged 10.85 for something from "Spotify USA". I am...

Newbie

Back in Jan I did the free trial period. I decided the paying for spotify wasnt for me and canceled my memebership during that time. I did not get charged agian at that point. In march though I was c...

Alfredo

Roadie

727 Views

1 replies

0 likes

  • 727 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Renewal Date

So I subscribed to the family plan on March 24/25th, but when I check the renewal date for my premium it says April 15th? Isn't the family plan still for a month or am I missing something? I read that it often doesn't land on the same day but a 10-da...

Newbie

So I subscribed to the family plan on March 24/25th, but when I check the renewal date for my premium it says April 15th? Isn't the family plan still for a month or am I missing something? I rea...

Alfredo

Roadie

944 Views

1 replies

0 likes

  • 944 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription error

I recieved a 7 day free trial on monday night and only was able to use the premium for that night...is there any way to remedy the situation?

Newbie

I recieved a 7 day free trial on monday night and only was able to use the premium for that night...is there any way to remedy the situation?

Alfredo

Roadie

719 Views

1 replies

0 likes

  • 719 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotifyseem to have double charged me

I have had a premium account with Spotify for a few years. It payment is linked to my mobile phone provider , Vodafone. Just today I noticed that I have been charged €9.99 per month since last August for a Spotify account. I only have one account . I...

Newbie

I have had a premium account with Spotify for a few years.  It payment is linked to my mobile phone provider , Vodafone.  Just today I noticed that I have been charged €9.99 per month since...

Alfredo

Roadie

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to go offline!

I'm on Spotify Premium for family but I can't seem to go into offline mode!It says Playback (unavailable now) and Music Quality (unavailable now) in my settings.

Newbie

I'm on Spotify Premium for family but I can't seem to go into offline mode! It says Playback (unavailable now) and Music Quality (unavailable now) in my settings.

Alfredo

Roadie

1137 Views

1 replies

0 likes

  • 1137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Hulu

In December, I took advantage of the offer to get a year of Spotify for $99. Am I eligible to get the new Hulu discount? If so, how do I sign up? Thanks.

Gig Goer

In December, I took advantage of the offer to get a year of Spotify for $99. Am I eligible to get the new Hulu discount? If so, how do I sign up? Thanks.

Alfredo

Roadie

763 Views

1 replies

0 likes

Hulu
Premium
  • 763 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount is not working!

I have tried to purchase the student discount subscription and it says “ Unfortunately, we couldn't confirm that you're a student.Please check your details and try again.If we still can't confirm your details, you won't be charged.Any pending charges...

Newbie

I have tried to purchase the student discount subscription and it says “ Unfortunately, we couldn't confirm that you're a student. Please check your details and try again. If we still can't...

Alfredo

Roadie

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Superuser Contribution Redeeming in another country

I live in the USA normally, and I've used premium for a few years. I'm currently living in Germany, but will eventually go back. Unfortnately, my card that I charge for my account had to be deactivated, and I haven't gotten the replacement card yet. ...

Newbie

I live in the USA normally, and I've used premium for a few years. I'm currently living in Germany, but will eventually go back. Unfortnately, my card that I charge for my account had to be deactivat...

Alfredo

Roadie

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

On my app it's states that my recent payment failed but according to my bank account 9.99 was taken out on 9/4/18??

Newbie

On my app it's states that my recent payment failed but according to my bank account 9.99 was taken out on 9/4/18?? 

Alfredo

Roadie

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago

Porque se me hizo un cargo si me suscribi a una promoción donde decía que la suscripción es gratis

Newbie

Porque se me hizo un cargo si me suscribi a  una promoción donde decía que la suscripción es gratis 

Alfredo

Roadie

766 Views

1 replies

0 likes

  • 766 Views
  • 1 replies
  • 0 likes

Superuser Contribution SWITCHING COUNTRY AND STUDENT DISCOUNT

Hi there! I was a student in the US so my spotify student premium account is based in the US but I am now a student in the UK and I need to verify that I am student again because I am being charge full price again.When I try to change the country (by...

Visitor

Hi there!   I was a student in the US so my spotify student premium account is based in the US but I  am now a student in the UK and I need to verify that I am student again because I am ...

Alfredo

Roadie

702 Views

1 replies

0 likes

  • 702 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund for premium- this is the worst music service I've ever seen.

At least 75% of the time the app doesn't even work- just shows a dark screen, even after restarting three or four times. And there isn't even any customer service support. I was gifted this awful subscription, how can I get my mom a refund so I can g...

Newbie

At least 75% of the time the app doesn't even work- just shows a dark screen, even after restarting three or four times. And there isn't even any customer service support. I was gifted this awful sub...

Alfredo

Roadie

616 Views

1 replies

0 likes

  • 616 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting premium via globe mobile (Philippines)

How can I make this work? I used to use my mobile load to pay for my premium. Now it does not work? Is there any problem? I hope someon can help me, thanks!

Newbie

How can I make this work? I used to use my mobile load to pay for my premium. Now it does not work? Is there any problem? I hope someon can help me, thanks!

Alfredo

Roadie

664 Views

1 replies

0 likes

  • 664 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free trial Renew date changed

I started the 3 months free trial and it told me I would be charged April 11th, 2018.I got on to check it and it changed to November 4th, 2018

Newbie

I started the 3 months free trial and it told me I would be charged April 11th, 2018. I got on to check it and it changed to November 4th, 2018 

Alfredo

Roadie

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cobro doble premium estudiante

Hola, hoy 10 de octubre he contratado premium estudiante y se me ha hecho un doble cobro. Ruego que se pongan en contacto conmigo para poder solucionar esto y que se me devuelva el dinero. Mi correo sergiio.r15@gmail.com o sergiio.r15@hotmail.com. En...

Casual Listener

Hola, hoy 10 de octubre he contratado premium estudiante y se me ha hecho un doble cobro.  Ruego que se pongan en contacto conmigo para poder solucionar esto y que se me devuelva el dinero.&nbsp...

D1075

Casual Listener

3567 Views

8 replies

1 likes

  • 3567 Views
  • 8 replies
  • 1 likes

Superuser Contribution Offline Mode Download Limit

Why is there a limit to the amount of songs that you can save for offline play? I’ve reached this limit now and am unable to save any more songs! Surely paying for this service, you should be able to save as many songs as you like!

Newbie

Why is there a limit to the amount of songs that you can save for offline play? I’ve reached this limit now and am unable to save any more songs! Surely paying for this service, you should be able to...

Alfredo

Roadie

479 Views

1 replies

1 likes

  • 479 Views
  • 1 replies
  • 1 likes

Superuser Contribution Still being charged by Rogers. (cell provider)

Our family uses the Spotify family plan. My wife is still being charged for Spotify by her cell phone provider. (Rogers) I've contacted Rogers to have it stopped and they say it has been. However, we're still getting the monthly charge. On this last ...

Newbie

Our family uses the Spotify family plan. My wife is still being charged for Spotify by her cell phone provider. (Rogers) I've contacted Rogers to have it stopped and they say it has been. However, we...

Alfredo

Roadie

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone free premium Spotify not working

Hi,i recently got a new contract with Vodafone where I get free premium Spotify for 12 months. I linked my old Spotify account (annahenriques) to my Vodafone contract but my Spotify is still the free version with adds. How do I get it to the premium ...

Newbie

Hi, i recently got a new contract with Vodafone where I get free premium Spotify for 12 months. I linked my old Spotify account (annahenriques) to my Vodafone contract but my Spotify is still the fr...

Alfredo

Roadie

887 Views

1 replies

0 likes

  • 887 Views
  • 1 replies
  • 0 likes