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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
71755 Views
31 replies
2 likes
Moderator
120739 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
156590 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
306892 Views
169 replies
13 likes
Tentei solicitar a assinatura de universitário mas não tinha a documentação necessária para prosseguir então desisti, verifiquei que logo em seguida ocorreu duas cobranças na minha conta bacária cada uma no valor de R$ 8,50 e que minha conta ainda co...
Tentei solicitar a assinatura de universitário mas não tinha a documentação necessária para prosseguir então desisti, verifiquei que logo em seguida ocorreu duas cobranças na minha conta bacári...
Spotify Star
825 Views
1 replies
1 likes
Hi, i got this little problem, like 2 years ago i changed of phone company, and as a gift they send me an SMS with a link to their official page to get Spotify or Netflix premium as long as i stay with them, today i just entered spotify from my mobil...
Hi, i got this little problem, like 2 years ago i changed of phone company, and as a gift they send me an SMS with a link to their official page to get Spotify or Netflix premium as long as i stay wi...
Community Legend
524 Views
1 replies
0 likes
I have premium Spotify, changed my Apple if and username and now can’t cancel my Spotify as when I log in using my new i.d it says I’m on a free Spotify but I am not as gettin charged £9.99 pm. Been trying to sort this for ages now and getting no whe...
I have premium Spotify, changed my Apple if and username and now can’t cancel my Spotify as when I log in using my new i.d it says I’m on a free Spotify but I am not as gettin charged £9.99 pm. Been ...
Community Legend
971 Views
1 replies
0 likes
I have had the student account for a year now and without warning the price changed back to $10.54 without my knowledge. I have updated my account and have changed it back to a student account. I want the $10.54 put back into my account for this mont...
I have had the student account for a year now and without warning the price changed back to $10.54 without my knowledge. I have updated my account and have changed it back to a student account. I wan...
Community Legend
436 Views
1 replies
0 likes
I bought a Spotify Premium Card of 1 month, I realized the steps and when I am without internet listening a song it gets cut at the 10 seconds.I notice that the ads are not appearing.So what do I have to do?
I bought a Spotify Premium Card of 1 month, I realized the steps and when I am without internet listening a song it gets cut at the 10 seconds. I notice that the ads are not appearing. So what do I...
Community Legend
356 Views
1 replies
0 likes
I want to start my free trial and it keeps saying that my credit card number isn't valid.I always buy online and I never had this problem.
I want to start my free trial and it keeps saying that my credit card number isn't valid.I always buy online and I never had this problem.
Community Legend
524 Views
1 replies
0 likes
al momento de aceptar el contrato de spotify familiar me informan que el pago es 28.90 soles mensuales pero a la hora de la facturación de mi trajeta de credito el cobro me lo realizan en dolares, necesito saber quien es el responsable por ese tipo d...
al momento de aceptar el contrato de spotify familiar me informan que el pago es 28.90 soles mensuales pero a la hora de la facturación de mi trajeta de credito el cobro me lo realizan en dolares, ne...
Casual Listener
648 Views
1 replies
1 likes
Paguei o boleto á 3 dias e ainda não liberou o Premium.
Paguei o boleto á 3 dias e ainda não liberou o Premium.
Spotify Star
443 Views
1 replies
0 likes
Very new to Spotify. first 2 days i was getting new playlist eacg day then i went to premium didnt get a daily playlist on third day and since i went to premium i dont have dont want to listen this song again anyone knows anything about this?< Modera...
Very new to Spotify. first 2 days i was getting new playlist eacg day then i went to premium didnt get a daily playlist on third day and since i went to premium i dont have dont want to listen this s...
Community Legend
537 Views
1 replies
0 likes
I noticed that the fist tim after free account 9,90 Euro was deducted, but I have no premium account.... what shall I do?Who can help me. Karen
I noticed that the fist tim after free account 9,90 Euro was deducted, but I have no premium account.... what shall I do? Who can help me. Karen
Not applicable
409 Views
2 replies
0 likes
Why was I charged twice and I still haven’t recieved a receipt of that transaction. I’m still waiting for my account to be premium.
Why was I charged twice and I still haven’t recieved a receipt of that transaction. I’m still waiting for my account to be premium.
Casual Listener
521 Views
3 replies
1 likes
Hello.I want to cancel my premium account and switch back to the free version.But everytime I click on the button it just said that there's an error and that I should try again (which I did a couple of times). I also tried to unsubscribe using my iPh...
Hello. I want to cancel my premium account and switch back to the free version. But everytime I click on the button it just said that there's an error and that I should try again (which I did a cou...
Community Legend
332 Views
1 replies
0 likes
I wrote wrong e-mail in a gift and I send a gift. How can I recover a gift/money? :CCC
I wrote wrong e-mail in a gift and I send a gift. How can I recover a gift/money? :CCC
Community Legend
273 Views
1 replies
0 likes
Can't log in even though I have an account so I upgraded to premium, full wifi but still can't log in??
Can't log in even though I have an account so I upgraded to premium, full wifi but still can't log in??
Community Legend
771 Views
1 replies
0 likes
I did the $ .99 premium for 3 months & now it automatically charged me $9.99 for this month. How do I cancel it?
I did the $ .99 premium for 3 months & now it automatically charged me $9.99 for this month. How do I cancel it?
Spotify Star
444 Views
1 replies
0 likes
I Pay for a Premium Subscription but I am unable to play different songs on different devices at the same time?
I Pay for a Premium Subscription but I am unable to play different songs on different devices at the same time?
Spotify Star
433 Views
1 replies
0 likes
Hello, so we are planning to have an office party and wondering if premium subscription is fine or are we violating any policies? The party is inside the office building. Not clients, not brand soundtrack, not public is included. Just us. It would pl...
Hello, so we are planning to have an office party and wondering if premium subscription is fine or are we violating any policies? The party is inside the office building. Not clients, not brand sound...
Spotify Star
692 Views
3 replies
0 likes
I haven’t used Spotify in moths and I didn’t realize that y’all had my account on auto renewal but I pay for another music service so I’d it possible I can get my money back
I haven’t used Spotify in moths and I didn’t realize that y’all had my account on auto renewal but I pay for another music service so I’d it possible I can get my money back
Roadie
562 Views
1 replies
0 likes
I'm trying to use a Raiffeisen Master Card for a subscription in Romania. I complete my card charging data and when I press the "START TRIAL" button I get:Payment failed. Try again, or use a different payment method. Get helpNone of the information f...
I'm trying to use a Raiffeisen Master Card for a subscription in Romania. I complete my card charging data and when I press the "START TRIAL" button I get: Payment failed. Try again, or use a diffe...
Casual Listener
10194 Views
34 replies
7 likes
Hi, I want my premium invoice to be payed the 28th instead of the 16th each month. Can you fix that?
Hi, I want my premium invoice to be payed the 28th instead of the 16th each month. Can you fix that?
Community Legend
520 Views
1 replies
0 likes
