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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
124196 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
45064 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
217878 Views
139 replies
12 likes
Hi, Spotify! I was charged twice for my subscription. At first, I tried the student option, filled out the payment page but eventually cancelled it. I, then, chose the Family premium. Please return the amount that was wrongfully charged. Thanks!
Hi, Spotify! I was charged twice for my subscription. At first, I tried the student option, filled out the payment page but eventually cancelled it. I, then, chose the Family premium. Please return t...
Newbie
185 Views
1 replies
0 likes
I am being charged both $9.99 a month and $4.99 a month. I am a student and only have 1 account and am unsure why I am being charged the 10$ a month on top of what I already pay with the discount. This has been going on for several months and is unfa...
I am being charged both $9.99 a month and $4.99 a month. I am a student and only have 1 account and am unsure why I am being charged the 10$ a month on top of what I already pay with the discount. Th...
Moderator
432 Views
3 replies
1 likes
Hi, We recently downgraded our famiy account to "Free" because of something with my mother's credit card. I don't really know what happened. So now we just upgraded again to our premium family plan but When I try to accept the invitation it says: "Yo...
Hi, We recently downgraded our famiy account to "Free" because of something with my mother's credit card. I don't really know what happened. So now we just upgraded again to our premium family plan b...
Newbie
447 Views
4 replies
0 likes
As of today my music in my spotfiy has been missing and now all of a sudden it says im on a free account when it shows i payed for it on the 5th February. All I want is my music back and my account to be back in order.
As of today my music in my spotfiy has been missing and now all of a sudden it says im on a free account when it shows i payed for it on the 5th February. All I want is my music back and my account t...
Newbie
332 Views
1 replies
0 likes
I am beeing charged twice per month. No FB subscription and I can't find two subscribptions? How can I make sure all Premium subscrioptions on my account is cancelled?
I am beeing charged twice per month. No FB subscription and I can't find two subscribptions? How can I make sure all Premium subscrioptions on my account is cancelled?
Roadie
339 Views
1 replies
0 likes
BUENAS TARDES. MIS FAMILIARES YA NO SE PUEDEN CONECTAR A PREMIUM Y TRATO DE DARLOS DE ALTA Y NO LOS ACEPTA ¿QUE PUEDO HACER?
BUENAS TARDES. MIS FAMILIARES YA NO SE PUEDEN CONECTAR A PREMIUM Y TRATO DE DARLOS DE ALTA Y NO LOS ACEPTA ¿QUE PUEDO HACER?
Roadie
294 Views
1 replies
0 likes
Does anybody know how to cancel a subsciption, as i've forgotton one of my emails,password, username, etc. The only thing i can think to do is get a replacement debit card, as I can only remember the other spotify account, which is premium now, but i...
Does anybody know how to cancel a subsciption, as i've forgotton one of my emails,password, username, etc. The only thing i can think to do is get a replacement debit card, as I can only ...
Roadie
351 Views
1 replies
0 likes
How do we get it back? We've been debited, but it's like my husbands account (which was the main one) has just been created as a free acount, and now I am on a premium trail. How do we get our music back please???
How do we get it back? We've been debited, but it's like my husbands account (which was the main one) has just been created as a free acount, and now I am on a premium trail. How do we get our music ...
Spotify Legend
273 Views
1 replies
0 likes
i already redeem my premium but why i still don’t get that premium ?
i already redeem my premium but why i still don’t get that premium ?
Spotify Legend
701 Views
5 replies
0 likes
Hi,With premium account, can i download music songs in flac file? If i make my account premium only for one month, can i download all my library? Thanks
Hi, With premium account, can i download music songs in flac file? If i make my account premium only for one month, can i download all my library? Thanks
Casual Listener
952 Views
2 replies
0 likes
i have deleted my account which was a premium account. then, i recovered my account and i found out that my subscription is free. then, i tried to redeem my 6-months free premium subscription by umobile for my postpaid plan. it was said that i am alr...
i have deleted my account which was a premium account. then, i recovered my account and i found out that my subscription is free. then, i tried to redeem my 6-months free premium subscription by umob...
Spotify Legend
451 Views
1 replies
0 likes
I check: same country, same email, no way, back to a message saying "Une erreur s'est produite. Veuillez reessayer, ou obtenez de l'aide." (Sorry in French)And my PAYPAL card has been already verified with the two small amounts recorded in my account...
I check: same country, same email, no way, back to a message saying "Une erreur s'est produite. Veuillez reessayer, ou obtenez de l'aide." (Sorry in French) And my PAYPAL card has been already ...
Spotify Star
240 Views
1 replies
0 likes
Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructions to change it, but when I try to do so to my aussie credit...
Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructio...
Moderator
1524 Views
5 replies
0 likes
I've problem here... I just redeem t8 digit Premium Code using Boost app.. And I've tried to enter the code but why the websites say that my Code doesn't valid? Please help me..
I've problem here... I just redeem t 8 digit Premium Code using Boost app.. And I've tried to enter the code but why the websites say that my Code doesn't valid? Please help me..
Spotify Star
509 Views
3 replies
0 likes
I do not have two accounts like all the troubleshooting options suggest. I paid for Premium with a gift card in January & it still charged my monthly premium to my credit card, so I should have a $10 balance AND my PREMIUM should be working. ITS NOT!...
I do not have two accounts like all the troubleshooting options suggest. I paid for Premium with a gift card in January & it still charged my monthly premium to my credit card, so I should ...
245 Views
0 replies
1 likes
Hi. Can I to subscribe Family Plan to use in different addresses? Actually to share with friends too. If yes, I will subscribe soon.
Hi. Can I to subscribe Family Plan to use in different addresses? Actually to share with friends too. If yes, I will subscribe soon.
Casual Listener
1486 Views
2 replies
0 likes
Im very frusterated because i recently discovered i have still been charged every month for premium when i cancelled it and deleted the app back in December, i followed the instructions online and went through all possible accounts with emails i have...
Im very frusterated because i recently discovered i have still been charged every month for premium when i cancelled it and deleted the app back in December, i followed the instructions online and we...
Community Legend
230 Views
1 replies
0 likes
Im a “new user” so I tried getting the 30 day free subscription, it said I had already taken a similar offer so I couldn’t get it , okay I tried it again and it told me that again , now I have just been trying to buy it regular I don’t care about the...
Im a “new user” so I tried getting the 30 day free subscription, it said I had already taken a similar offer so I couldn’t get it , okay I tried it again and it told me that again , now I have just b...
Community Legend
286 Views
1 replies
0 likes
Paguei a minha assinatura e ta dizendo que nao paguei. E nao esta com o premium ativo. O que faco?
Paguei a minha assinatura e ta dizendo que nao paguei. E nao esta com o premium ativo. O que faco?
Spotify Star
265 Views
1 replies
0 likes
Bonjour,J'ai actuellement un abonnement Premium basique sur spotify, et j'aimerais passer a un abonnement family sur ce meme compte, quelle demarche dois-je suivre?Merci d'avance
Bonjour, J'ai actuellement un abonnement Premium basique sur spotify, et j'aimerais passer a un abonnement family sur ce meme compte, quelle demarche dois-je suivre? Merci d'avance
Music Fan
3562 Views
1 replies
0 likes
