Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
Not applicable
114563 Views
72 replies
9 likes

114563 Views
72 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
a week ago
FenrisulvKK
Visitor
13837 Views
27 replies
2 likes

13837 Views
27 replies
2 likes

Need to change card info & the website won't do anything...

I tried yesterday and today to change my card info bc my old card was closed. Every time I click update it takes me back to the same screen. Anyone else having this issue?

liveoaksquare
Newbie
I tried yesterday and today to change my card info bc my old card was closed. Every time I click update it takes me back to the same screen. Anyone else having this issue?
2018-03-13 2:26:23 PM
2018-03-13 5:26:04 PM
rhernandeztv
Newbie
223 Views
2 replies
0 likes

223 Views
2 replies
0 likes

No Family Subscription...

Hello , Spotify just dropped in Israel , and I can't find an option to make a Family Subscription.Is it not available or its just a problem? I hope you will fix this / add this option to Israel.

coolah_man
Casual Listener
Hello , Spotify just dropped in Israel , and I can't find an option to make a Family Subscription. Is it not available or its just a problem? I hope you will fix this / add this option to I...
2018-03-13 4:49:03 PM
2018-03-13 5:06:17 PM
Maxim
Spotify Star
290 Views
1 replies
0 likes

290 Views
1 replies
0 likes

Charged for premium but I have the student plan

I was charged $9.99 but I signed up for the student plan that is $4.99. I am confused because when I check my account it shows up as student plan but I was charged the full price of premium.

jas-ariel
Newbie
I was charged $9.99 but I signed up for the student plan that is $4.99. I am confused because when I check my account it shows up as student plan but I was charged the full price of premium.
2018-03-13 1:25:55 PM
2018-03-13 2:16:03 PM
imattolo
Community Legend
196 Views
1 replies
0 likes

196 Views
1 replies
0 likes

Premium for family in israel

Hey, yesterday you started your service in Israel and the premium category has only one person, and the competitors (Apple Music and Deser) have a premium on a family that costs NIS 30 and I want to make a family subscription, Why do not you have thi...

Liel127
Newbie
Hey, yesterday you started your service in Israel and the premium category has only one person, and the competitors (Apple Music and Deser) have a premium on a family that costs NIS 30 and I want to ...
2018-03-13 1:09:41 PM
2018-03-13 2:04:06 PM
Maxim
Spotify Star
3591 Views
1 replies
4 likes

3591 Views
1 replies
4 likes

Superuser Contribution paid

I paid for the university account, but my account is free. < Moderator Snip - Screenshot removed for security >

lorena12
Casual Listener
I paid for the university account, but my account is free. < Moderator Snip - Screenshot removed for security >
2018-03-09 4:07:03 PM
2018-03-13 1:50:42 PM
Melody
Spotify
307 Views
4 replies
0 likes

307 Views
4 replies
0 likes

I get advertisement in the german Podcast 'Fest & Flauschig' even though i got premium!

Hello people,how is it possible that i pay for my premium Spotify account but still get advertisement in the german podcast "Fest & Flauschig"? Are you aware of that? Because its not longer ad free for premium users now! I'm quite unhappy with that! ...

alesealese
Casual Listener
Hello people, how is it possible that i pay for my premium Spotify account but still get advertisement in the german podcast "Fest & Flauschig"? Are you aware of that? Because its not longer ad ...
2018-03-12 9:22:24 PM
2018-03-13 1:00:49 PM
Maxim
Spotify Star
455 Views
1 replies
0 likes

455 Views
1 replies
0 likes

Premium in Israel

So I'm trying to sign up for Premium in Israel, but first it said it costs 19.99 ILS/month, then it changed to $9.99 USD/month. Which one is it?Also, I can't find anywhere how many accounts are allowed per premium subscription.Thanks.

hazelshadow180
Newbie
So I'm trying to sign up for Premium in Israel, but first it said it costs 19.99 ILS/month, then it changed to $9.99 USD/month. Which one is it? Also, I can't find anywhere how many accounts are all...
2018-03-12 6:45:37 PM
2018-03-13 12:04:40 PM
Maxim
Spotify Star
4159 Views
1 replies
2 likes

4159 Views
1 replies
2 likes

If I'm charged for premium but cancels on the same day, will I get a refund?

Please help! My card is charged for Premium price on 13th March. Should I cancel it now on the same day, will I be able to get a refund?

JoeyKhm
Newbie
Please help! My card is charged for Premium price on 13th March. Should I cancel it now on the same day, will I be able to get a refund?
2018-03-13 8:35:52 AM
2018-03-13 12:00:38 PM
Maxim
Spotify Star
195 Views
1 replies
0 likes

195 Views
1 replies
0 likes

Can't even update my payment method to continue my Premium membership.

Anybody else experiencing a problem with Spotify accepting your PayPal method. It literally keeps going back to the "Agree & Continue" page after accepting my PayPal login, then going BACK to PayPal to re-enter my credentials. This is really EXTREMEL...

suunami
Regular
Anybody else experiencing a problem with Spotify accepting your PayPal method. It literally keeps going back to the "Agree & Continue" page after accepting my PayPal login, then going BACK to Pay...
2018-03-13 3:37:08 AM
2018-03-13 12:00:01 PM
Maxim
Spotify Star
226 Views
1 replies
0 likes

226 Views
1 replies
0 likes

Purchase Premium by debit card

Can I join Premium by using debit card? I’m in Vietnam

Nnamphuong
Casual Listener
Can I join Premium by using debit card? I’m in Vietnam
2018-03-13 8:40:18 AM
2018-03-13 11:59:02 AM
Maxim
Spotify Star
2331 Views
1 replies
0 likes

2331 Views
1 replies
0 likes

Superuser Contribution Premium subscription : refused payment

Hello, I recently changed my credit card. When I want to pay my premium subscription with my new card, I'm denied the payment, can you help me? I love Spotify. Thanks.

Malvo
Casual Listener
Hello, I recently changed my credit card. When I want to pay my premium subscription with my new card, I'm denied the payment, can you help me? I love Spotify. Thanks.
2018-03-09 1:04:45 PM
2018-03-13 9:21:34 AM
Melody
Spotify
371 Views
3 replies
0 likes

371 Views
3 replies
0 likes

I want to my premium, I pay the money for this but still free working

My mail *snip* please give me my premium

edasaygi
Casual Listener
My mail *snip* please give me my premium <removed sensitive information>
2018-03-13 8:20:14 AM
2018-03-13 8:41:00 AM
Luke
Spotify Star
251 Views
1 replies
0 likes

251 Views
1 replies
0 likes

Just entered a pin for a gift card and I want it applied to a family membership. How do I do that?

How do I apply the money how I want it applied?

Nancepnu05
Newbie
How do I apply the money how I want it applied?
2018-03-13 1:04:00 AM
2018-03-13 7:19:45 AM
Maxim
Spotify Star
213 Views
1 replies
0 likes

213 Views
1 replies
0 likes

Subscription help. Hacked account.

I think terrible bands are on my Spotify account, they keep using all my skips.

Ncristella
Casual Listener
I think terrible bands are on my Spotify account, they keep using all my skips.
2018-03-13 3:31:55 AM
2018-03-13 7:18:05 AM
Maxim
Spotify Star
208 Views
1 replies
0 likes

208 Views
1 replies
0 likes

Can't update subscription for Premium account

I'm going to the Account Page, selecting Subscription and then clicking the "Update" button, but nothing happens. Tried it with several different browsers.Any idea?

noambir
Newbie
I'm going to the Account Page, selecting Subscription and then clicking the "Update" button, but nothing happens. Tried it with several different browsers. Any idea?
2018-03-13 1:26:31 AM
2018-03-13 3:32:16 AM
suunami
Regular
254 Views
2 replies
1 likes

254 Views
2 replies
1 likes

SPOTIFY PREMIUM WITH MOVISTAR

Hello, Actually I have a Premium subscription with Movistar. I want to change it to Spotify Premium for Family. It seems that I need to cancel my Movistar subscription in order to make the upgrade directly on Spotify's page. What I need to know befor...

alhusealares
Newbie
Hello, Actually I have a Premium subscription with Movistar. I want to change it to Spotify Premium for Family. It seems that I need to cancel my Movistar subscription in order to make ...
2017-09-23 11:31:12 PM
2018-03-13 2:23:57 AM
spruce12
Newbie
481 Views
2 replies
0 likes

481 Views
2 replies
0 likes

changing payment

I have to change my cc info but its not working. "Update" is not working just refreshing page...

visi1
Regular
I have to change my cc info but its not working. "Update" is not working just refreshing page...
2018-03-07 1:14:57 AM
2018-03-12 10:16:14 PM
LeahTN79
Newbie
563 Views
3 replies
3 likes
Payment

563 Views
3 replies
3 likes

Payment problems

Hello all.I would like to ask you for a help. I want to start my subscription for Premium but my payment is not possible. I fill all the credit card info and when I push the button for confirming, It says that: Payment failed. Try again, or use a dif...

fitup
Newbie
Hello all. I would like to ask you for a help. I want to start my subscription for Premium but my payment is not possible. I fill all the credit card info and when I push the button for confirming, ...
2018-03-12 4:11:53 PM
2018-03-12 10:09:25 PM
Elkikon
Newbie
308 Views
2 replies
0 likes

308 Views
2 replies
0 likes

using multiple gift cards

was given six $10 gift cards and was able to enter four of them, got to the last two and got 'something went wrong'. tried refreshing and waited a few hours to come back and try again, still getting the same message. there's a link that directs me to...

user-removed
Visitor
was given six $10 gift cards and was able to enter four of them, got to the last two and got 'something went wrong'. tried refreshing and waited a few hours to come back and try again, still getting ...
2017-12-27 3:08:57 AM
2018-03-12 9:32:19 PM
simfront
Regular
567 Views
2 replies
0 likes

567 Views
2 replies
0 likes

SPOTIFY WONT ACCEPT MY CREDIT CARD

So I've tried to sign up premium (with the student offer, I have been verified) and it keeps telling me "my bank is having a bad day or to check if my credit card is ok". My credit card has more than enough room for a 5$ charge, I even called the ban...

Leora1
Casual Listener
So I've tried to sign up premium (with the student offer, I have been verified) and it keeps telling me "my bank is having a bad day or to check if my credit card is ok". My credit card has more than...
2017-06-17 12:27:59 AM
2018-03-12 9:13:52 PM
Rhúngon
Newbie
707 Views
4 replies
2 likes

707 Views
4 replies
2 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts