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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

194723 Views

123 replies

12 likes

  • 194723 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22169 Views

28 replies

4 likes

  • 22169 Views
  • 28 replies
  • 4 likes

Claim 60 day premium trial

Hi there,I can't seem to find where to claim the 60 day free premium trial. There is only the option to claim 30 day free premium trial.Thanks!

Newbie

Hi there, I can't seem to find where to claim the 60 day free premium trial. There is only the option to claim 30 day free premium trial. Thanks!

Hubo

Community Legend

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payments

I got charged 4.99 for the student/Hulu discount to have premium but I’m not enrolled in college until the fall of 2018 but they still charged me. I need this 4.99 off my account.

Newbie

I got charged 4.99 for the student/Hulu discount to have premium but I’m not enrolled in college until the fall of 2018 but they still charged me. I need this 4.99 off my account. 

user-removed

Not applicable

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

One time payment

How do i pay onetime for family? I dont want to be charge every month. 

Newbie

How do i pay onetime for family? I dont want to be charge every month. 

philippecharett

Casual Listener

521 Views

2 replies

0 likes

  • 521 Views
  • 2 replies
  • 0 likes

Premium account changed to free account

I recenty discovered that my spotify status was changed to a free account. I have had a premium account since January. When I bought spotify my receipt says I have a premium account. I don't understand why my account status has been changed.Can someo...

Newbie

I recenty discovered that my spotify status was changed to a free account. I have had a premium account since January. When I bought spotify my receipt says I have a premium account. I don't understa...

Luke

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Premium play

All my downloaded music is unplayable now. I have the premium and I've had to do this before. But now it won't let me even download. Why does this keep happening?

Newbie

All my downloaded music is unplayable now. I have the premium and I've had to do this before. But now it won't let me even download. Why does this keep happening?

Luke

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

I’m being charged but don’t have a premium account

I was just charged on the 23/03/2018 and I want help to stop it I don’t have premium.

Visitor

I was just charged on the 23/03/2018 and I want help to stop it I don’t have premium. 

Luke

Spotify Star

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Help!

I love Spotify and been paying premium for awhile. I then switched to the family plan but I’m still paying for the premium when I’m now under someone else’s account. It’s charging us twice. I want my money back for those months. My family and I will ...

Newbie

I love Spotify and been paying premium for awhile. I then switched to the family plan but I’m still paying for the premium when I’m now under someone else’s account. It’s charging us twice. I want my...

Luke

Spotify Star

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Fui exluido do plano familiar

Boa tarde, hoje fui entrar em meu spotify e verifiquei que minha conta familiar nao se encontrava mais ativa, sendo que todos do meu grupo estavam ativos, gostaria de saber o que aconteceu, e quero voltar o mais rápido possivel pra o plano.

Newbie

Boa tarde, hoje fui entrar em meu spotify e verifiquei que minha conta familiar nao se encontrava mais ativa, sendo que todos do meu grupo estavam ativos, gostaria de saber o que aconteceu, e quero v...

Bittencourt

Spotify Star

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

SMS advising I am charged

Hello,I have received 2 x sms, one month apart advising my mobile number has been charged for spotify premium, although I did not sign up to spotify premium. Can you please advise what is happening? Thank you.

Newbie

Hello, I have received 2 x sms, one month apart advising my mobile number has been charged for spotify premium, although I did not sign up to spotify premium.   Can you please advise what i...

Robert_W

Community Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

I have two premium rate spotify accounts. How do I cancel one

I am currently paying twice a month for 2 premium accounts. This was an accident and I want to cancel one of these accounts. How do I do this.

Newbie

I am currently paying  twice a month for 2 premium accounts. This was an accident and I want to cancel one of these accounts. How do I do this.

Robert_W

Community Legend

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Being charged but have no account at all

I have not used Spotify in over a year yet I am being charged every month. I thought maybe I made an error and forgot to officially cancel it but I didn’t and when I log onto my spotify my account isn’t even premium. ???? Not sure what account my car...

Newbie

I have not used Spotify in over a year yet I am being charged every month. I thought maybe I made an error and forgot to officially cancel it but I didn’t and when I log onto my spotify my account is...

Robert_W

Community Legend

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Solved!! Free month

I want to cancel my free month trial but i don't see the option anywhere, I don't remember the exact day I started it but it was close to toe 6th of march, thank you.

Casual Listener

I want to cancel my free month trial but i don't see the option anywhere, I don't remember the exact day I started it but it was close to toe 6th of march, thank you.

Maxim

Spotify Star

1200 Views

6 replies

1 likes

  • 1200 Views
  • 6 replies
  • 1 likes

Superuser Contribution Pago no se refleja

Qué tal. El pago que hice para cuenta premium de 3 meses no se ha reflejado en mi cuenta. De hecho el pago se realizó, pero ni siquiera pude entrar a mi sesión. Es decir, mi usuario se pudo registrar después de haber realizado el pago.

Newbie

Qué tal. El pago que hice para cuenta premium de 3 meses no se ha reflejado en mi cuenta. De hecho el pago se realizó, pero ni siquiera pude entrar a mi sesión. Es decir, mi usuario se pudo registrar...

Antonio2475

Newbie

2514 Views

4 replies

1 likes

  • 2514 Views
  • 4 replies
  • 1 likes

American Studying in the UK

I'm currently a student studying at the University of St. Andrews in Scotland, but I live in the US. Why am I not able to get the UniDays student discount?

Casual Listener

I'm currently a student studying at the University of St. Andrews in Scotland, but I live in the US. Why am I not able to get the UniDays student discount? 

Maxim

Spotify Star

803 Views

3 replies

0 likes

  • 803 Views
  • 3 replies
  • 0 likes

Already paid and want to change to Premium for family

I would like to know if I have chance to get back my money so that I can pay the Family pack. Thanks

Newbie

I would like to know if I have chance to get back my money so that I can pay the Family pack. Thanks

Maxim

Spotify Star

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Money gone but no premium

I bought a student subscription for Spotify. However, I realized under the verification procedure that high school students do not qualify. The problem is that my bank account lost the 5 dollars but there is no premium activated.

Newbie

I bought a student subscription for Spotify. However, I realized under the verification procedure that high school students do not qualify. The problem is that my bank account lost the 5 dollars but ...

Maxim

Spotify Star

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Premium not working

I got premium through a carrier in my country but it's not activated on spotify and i have no idea how to ask them. anyone know what i do?

Newbie

I got premium through a carrier in my country but it's not activated on spotify and i have no idea how to ask them. anyone know what i do?

Maxim

Spotify Star

162 Views

1 replies

0 likes

  • 162 Views
  • 1 replies
  • 0 likes

Purchase with grab points

Hi! I purchased premium with my grab points. The points has been deducted but I still can’t use Spotify. What is wrong?

Newbie

Hi! I purchased premium with my grab points. The points has been deducted but I still can’t use Spotify. What is wrong? 

Unknown_123

Newbie

1247 Views

2 replies

0 likes

  • 1247 Views
  • 2 replies
  • 0 likes