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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15458 Views
  • 27 replies
  • 3 likes
  • 15458 Views
  • 27 replies
  • 3 likes

Superuser Contribution Double billing

Dear Community I just realized that Spotify have been charging me twice for several months (through my itune accound and my credit card). How can I get a refund? Thank youSara

  • Newbie
  • Dear Community    I just realized that Spotify have been charging me twice for several months (through my itune accound and my credit card). How can I get a refund?   Thank yo...
  • Jack
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am being DOUBLE CHARGED every month.

Who can I contact to remedy this issue? My bank account is being withdrawn from twice ever month.

  • Newbie
  • Who can I contact to remedy this issue? My bank account is being withdrawn from twice ever month. 
  • Jack
  • Roadie
  • 252 Views
  • 2 replies
  • 1 likes
  • 252 Views
  • 2 replies
  • 1 likes

Can't use Prepaid card

its been 4 days im trying to use a prepaid visa card to get premium. its not the first tim i use one to subscribe. i also try tu use the credit card of my girlfriend and still " payment failure"...

  • Casual Listener
  • its been 4 days im trying to use a prepaid visa card to get premium. its not the first tim i use one to subscribe. i also try tu use the credit card of my girlfriend and still " payment failure"...
  • Dead-men-Zatara
  • Casual Listener
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Subscription

Hi! I’m on premium then suddenly i’m on free? Had logged out and logged in but its still the same. My playlists are all gone. What will i do? Thanks!

  • Newbie
  • Hi! I’m on premium then suddenly i’m on free? Had logged out and logged in but its still the same. My playlists are all gone. What will i do? Thanks!
  • Luke
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

An error occurred in the payment. Try again or use another payment method. I want help

An error occurred in the payment. Try again or use another payment method. I want help. I HAVE TRIED WITH VARIOUS CREDIT CARDS AND I DO NOT RECEIVE THE PAYMENT FROM ANYONE. PLEASE HELP.

  • Newbie
  • An error occurred in the payment. Try again or use another payment method. I want help. I HAVE TRIED WITH VARIOUS CREDIT CARDS AND I DO NOT RECEIVE THE PAYMENT FROM ANYONE. PLEASE HELP.
  • Luke
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Spotify for students

My college is not on the list. How do I get premium for students?My college is ISEC- Instituto Superior de Engenharia de Coimbra

  • Newbie
  • My college is not on the list. How do I get premium for students? My college is ISEC- Instituto Superior de Engenharia de Coimbra
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Will they message me before charging for another month?

Will they message me over email or something before they charge me for another month

  • Newbie
  • Will they message me over email or something before they charge me for another month
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Skip Free Trial / Payment declined

Hey, Apparently I had in 2014 a free trial with GB or DE as country, now I switched to Romania, profile is saved, but when I try to enter the card it says declined. I guess this is because I already had the trial, but there is no option to skip that,...

  • Casual Listener
  • Hey,   Apparently I had in 2014 a free trial with GB or DE as country, now I switched to Romania, profile is saved, but when I try to enter the card it says declined.   I guess this is ...
  • gicacontra77
  • Casual Listener
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution pague para suscripcion universitaria

pague para suscripcon universitaria y no me dieron cuenta premium, me cobraron y no tengo nada, ni una respuesta ni nada. muy inconforme con el servicio.

  • Casual Listener
  • pague para suscripcon universitaria y no me dieron cuenta premium, me cobraron y no tengo nada, ni una respuesta ni nada. muy inconforme con el servicio.
  • MaribelRamirez
  • Newbie
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Can't Downloading music

Why I can't download musics ? It always says that ''go to settings and download using cellular" but I turn it on and still not downloading. Please fix it. Thanks !

  • Newbie
  • Why I can't download musics ? It always says that ''go to settings and download using cellular" but I turn it on and still not downloading. Please fix it. Thanks !
  • rossi1911
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Wasn't given option to unsubscribe, ultimately charged

I went on my spotify app to unsubscribe from premium and the option was no longer there. I was charged and I wanted to stop it before I did.

  • Newbie
  • I went on my spotify app to unsubscribe from premium and the option was no longer there. I was charged and I wanted to stop it before I did.
  • rossi1911
  • Community Legend
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Superuser Contribution Duda de cobro

Buenas, me acabo de hacer premium con plan familiar y solo me han cobrado 10 euros y me sale que me vuelven a cobrar el 7/04. Por que? Se supone que es mensual... o es la parte proporcional hasta esa fecha?

  • Newbie
  • Buenas, me acabo de hacer premium con plan familiar y solo me han cobrado 10 euros y me sale que me vuelven a cobrar el 7/04. Por que? Se supone que es mensual... o es la parte proporcional hasta esa...
  • Maria_B
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money taken

Hi i just wanted to make a spotify premium sub but i cant do it right now but the money was already taken can i get them back?

  • Newbie
  • Hi i just wanted to make a spotify premium sub but i cant do it right now but the money was already taken can i get them back?
  • Maria_B
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelling Premium

I was previously subscribed through apple, but want to change to being subscribed through spotify. I cancelled my subscription through Apple. When will i be able to get premium through spotify? its still saying I have to cancel through apple, but i a...

  • Newbie
  • I was previously subscribed through apple, but want to change to being subscribed through spotify.  I cancelled my subscription through Apple. When will i be able to get premium through spotify?...
  • Maria_B
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money were taken but i'm not premium

Hi, so i was buying a month of premium for students, then my connection went out during the payment, the problem is my account is not even premium but the money from my credit card were taken. What happened and what should i do?

  • Newbie
  • Hi, so i was buying a month of premium for students, then my connection went out during the payment, the problem is my account is not even premium but the money from my credit card were taken. What h...
  • Maria_B
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

How to get my money back

I don't have premium!! I never have!!! They just charged me for a whole year!!! I want my money!!! I didn't even get premium with them charging me!!! I'm ok with commercials I actually like them! Give me my **bleep**in money! Or else

  • Newbie
  • I don't have premium!! I never have!!! They just charged me for a whole year!!! I want my money!!! I didn't even get premium with them charging me!!! I'm ok with commercials I actually like them! Giv...
  • R10092108
  • Newbie
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paying for premium using debit card

i entered the card details of my debit card. it showed a message saying "please enter a valid credit card number", so i figured you mustnt be able to use debit cards for payments. but on the help pages i saw that other people were able to pay for the...

  • Newbie
  • i entered the card details of my debit card. it showed a message saying "please enter a valid credit card number", so i figured you mustnt be able to use debit cards for payments. but on the help pag...
  • SGarciaa
  • Newbie
  • 6130 Views
  • 3 replies
  • 0 likes
  • 6130 Views
  • 3 replies
  • 0 likes

Double charged

Hi you charged twice of my visa card this month .What can be done to correct this ?

  • Casual Listener
  • Hi you charged twice of my visa card this month . What can be done to correct this ?  
  • Luke
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • Mac
  • 283 Views
  • 1 replies
  • 0 likes