Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76185 Views
  • 27 replies
  • 5 likes
  • 76185 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43354 Views
  • 19 replies
  • 2 likes
  • 43354 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31378 Views
  • 17 replies
  • 3 likes
  • 31378 Views
  • 17 replies
  • 3 likes

Delete credit card details

I've cancelled my Premium to prevent automatic renewal. I want to delete my credit card details, for security. I can't seem to do this from the Profile > Account > Subscription page. How can I do this?

  • Casual Listener
  • I've cancelled my Premium to prevent automatic renewal. I want to delete my credit card details, for security. I can't seem to do this from the Profile > Account > Subscription page. &nbs...
  • 364 Views
  • 0 replies
  • 0 likes
  • Payment
    Security
  • 364 Views
  • 0 replies
  • 0 likes

Spotify on Apple Watch

Can someone in Spotify admin pls contact me asap,Trying to update profile,change country,pay with a credit card not working

  • Visitor
  • Can someone in Spotify admin pls contact me asap,Trying to update profile,change country,pay with a credit card not working
  • 91 Views
  • 0 replies
  • 1 likes
  • 91 Views
  • 0 replies
  • 1 likes

I have bought premium for a year and it does not work with any of my email adresses

I have bought premium and paid almoist 120 eur for it . Where can I have contact with someone ad none of my email adresses work with the premium I have bought . What to do now ?I have tried all my email adresses to get a reset of my password and none...

  • Newbie
  • I have bought premium and paid almoist 120 eur for it . Where can I have contact with someone ad none of my email adresses work with the premium I have bought . What to do now ? I have tried all my ...
  • 60 Views
  • 0 replies
  • 0 likes
  • 60 Views
  • 0 replies
  • 0 likes

Solved!! WHY TWO CHARGES

I've been getting 2 charges for my premium family account, someone knows why.

  • Newbie
  • I've been getting 2 charges for my premium family account, someone knows why.
  • Luke
  • Spotify Star
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Payment failed

Why does my payment seems to be failed when I already put my card number and other info? Can't I subscribe with the premium cost 9pesos?

  • Casual Listener
  • Why does my payment seems to be failed when I already put my card number and other info? Can't I subscribe with the premium cost 9pesos?
  • Luke
  • Spotify Star
  • 1080 Views
  • 1 replies
  • 0 likes
  • 1080 Views
  • 1 replies
  • 0 likes

Solved!! can't sign up family subscription

Unlike others who can't seem to be able to cancel a premium subscription, I am not able to purchase a family plan for the usual price. I have a free account and when I enter cc info and submit to upgrade to premium family, it tells me that the offer ...

  • Newbie
  • Unlike others who can't seem to be able to cancel a premium subscription, I am not able to purchase a family plan for the usual price.  I have a free account and when I enter cc info and submit ...
  • Luke
  • Spotify Star
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes

Avail promo

Hi spotify team,I would like to ask if I can avail the christmas promo of 9php for 3months if im already a premium user. My monthly subscription will end on dec 5, 2017. Thanks

  • Newbie
  • Hi spotify team, I would like to ask if I can avail the christmas promo of 9php for 3months if im already a premium user. My monthly subscription will end on dec 5, 2017.   Thanks
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Cannot Purchase 3 month Trial

Hello, for the past few days I've tried 4 different cards, prepaid cards and bank cards to try and purchase this 3 month trial of spotify premium for 0.99 CAD, all times they've failed. I've tried different postal codes i've tried logging in and out,...

  • Casual Listener
  • Hello, for the past few days I've tried 4 different cards, prepaid cards and bank cards to try and purchase this 3 month trial of spotify premium for 0.99 CAD, all times they've failed.  I've tr...
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't verify student

I've had Spotify student and when I went to connect it to Hulu, I was told they couldn't verify my account. I can download music I get no ads and I have extreme quality so I know it's not Spotify free. Any fix to this?

  • Newbie
  • I've had Spotify student and when I went to connect it to Hulu, I was told they couldn't verify my account. I can download music I get no ads and I have extreme quality so I know it's not Spotify fre...
  • Alfredo
  • Roadie
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 month trial.. are there discounts for existing members?

Are there any discount codes floating around for current subscribed members? I hate seeing the money I could be saving. I was offered two months free for my birthday, and now there's a 3 month for .99 cents promo out there, and I'm wondering what my ...

  • Newbie
  • Are there any discount codes floating around for current subscribed members? I hate seeing the money I could be saving. I was offered two months free for my birthday, and now there's a 3 month for .9...
  • Alfredo
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months for 9.99 euros

Hello I saw the ''3 months for 9.99 euros'' offer and wanted to use it. I filled my credit card details but when I clicked ''Get premium'' it said I have already used this offer. My last premium ended in 15th of september and in the offer it clearly ...

  • Newbie
  • Hello   I saw the ''3 months for 9.99 euros'' offer and wanted to use it. I filled my credit card details but when I clicked ''Get premium'' it said I have already used this offer. My las...
  • Alfredo
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change country - Family Premium

Hi, I just got an Family Premium plan. But I forgot to change my country. I'm from Brazil, but I'm living in Argentina. When I try to change it, they tell me that I have to change my way to pay. The problem is that I don't have an credit card from Ar...

  • Newbie
  • Hi,   I just got an Family Premium plan. But I forgot to change my country. I'm from Brazil, but I'm living in Argentina. When I try to change it, they tell me that I have to change my way to ...
  • Alfredo
  • Roadie
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reinstating premium on my card

I would like to start back my premium however it is not allowing me to use my bank card. I used this card last time, how can I get Spotify to accept my card

  • Newbie
  • I would like to start back my premium however it is not allowing me to use my bank card. I used this card last time, how can I get Spotify to accept my card 
  • Alfredo
  • Roadie
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment issues

i`m having problems with the payment , i`ve already paid this month and the spotify still showing that i need to update my payment details to keep my music . i have the card invoice

  • Newbie
  • i`m having problems with the payment , i`ve already paid this month and the spotify still showing that i need to update my payment details to keep my music . i have the card invoice 
  • Alfredo
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family plan, can not invite members

Hello, On account page, when i try to add a member for my family plan, it keeps giving error. I can not reach www.spotify.com/tr/family/overview/ , its getting an error and redirects me to the account overview.

  • Casual Listener
  • Hello,   On account page, when i try to add a member for my family plan, it keeps giving error. I can not reach www.spotify.com/tr/family/overview/ , its getting an error and redirects me...
  • CryBabyDhongens
  • Newbie
  • 571 Views
  • 9 replies
  • 1 likes
  • 571 Views
  • 9 replies
  • 1 likes

Superuser Contribution Moved from SG to UK: can't update payment details

Hello, I've been a premium subscriber for 2+ years now. I've had no issues paying for premium when I was in Singapore. I've permanently moved to the UK and am now trying to update my payment method from my SG card to my UK card as I will be deactivat...

  • Newbie
  • Hello, I've been a premium subscriber for 2+ years now. I've had no issues paying for premium when I was in Singapore. I've permanently moved to the UK and am now trying to update my payment method f...
  • Alfredo
  • Roadie
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

How to Subscribe Spotify

Need help subscribing spotify

  • Casual Listener
  • Need help subscribing spotify
  • jarredmorley
  • Roadie
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes