Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62495 Views
- 43 replies
- 3 likes
- 62495 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
subscription
I applied for a subscription by credit card, the money was withdrawn but I still do not subscribe. I want the money back, please.
- I applied for a subscription by credit card, the money was withdrawn but I still do not subscribe. I want the money back, please.
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- Community Legend
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Can’t pay suscription
I want to pay my monthly subscription but I can’t.. when I register my credit card it says it doesn’t match to a pay method from my country.
- I want to pay my monthly subscription but I can’t.. when I register my credit card it says it doesn’t match to a pay method from my country.
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- Community Legend
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Premium on ps4 but not phone
I have a spotify premium account on my ps4 that I've been using for about 6 months now, but when i tried using it on my phone its just standard spotify
- I have a spotify premium account on my ps4 that I've been using for about 6 months now, but when i tried using it on my phone its just standard spotify
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- Community Legend
- 225 Views
- 1 replies
- 0 likes
- 225 Views
- 1 replies
- 0 likes
Transfer from iTunes premium to Spotify family
I stopped standard payment via itunes (as proposed) to enable transfer to spotify familty. Reply I got that premium will be stopped and set back to free account.Does this mean I lose all my playlists? I have invested tons of time to create them and I...
- I stopped standard payment via itunes (as proposed) to enable transfer to spotify familty. Reply I got that premium will be stopped and set back to free account. Does this mean I lose all my playlis...
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- Newbie
- 272 Views
- 2 replies
- 0 likes
- 272 Views
- 2 replies
- 0 likes
Codes
Ive just signed up with family. Ive been emailed 2 codes for son and daughter. How do they put the codes in on their mobile phones
- Ive just signed up with family. Ive been emailed 2 codes for son and daughter. How do they put the codes in on their mobile phones
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- Casual Listener
- 224 Views
- 2 replies
- 0 likes
- 224 Views
- 2 replies
- 0 likes
Unwanted switch from Student Premium to Premium + Headspace
I was previously on the Student Premium subscription. Since Spotify stopped accepting NUS, I was automatically moved on to the Premium + Headspace subscription, which I was not notified about. I have woken up to a £15 charge for a service that I neve...
- I was previously on the Student Premium subscription. Since Spotify stopped accepting NUS, I was automatically moved on to the Premium + Headspace subscription, which I was not notified about. I have...
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- Spotify Star
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
Unwanted Cancellation of Premium
Hello Everyone, I've had the premium subscription for more than a year and discovered that it was suddenly cancelled without my knowledge. I've tried logging in and out a few times but nothing changed. I also have recently cancelled a SIM card and re...
- Hello Everyone, I've had the premium subscription for more than a year and discovered that it was suddenly cancelled without my knowledge. I've tried logging in and out a few times but...
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- Community Legend
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Unwanted switch from family to premium
I am having problems with my family account. This month I've had problems with the payment because my card wasn't working. After resolving the issue I changed my payment method and paid for family. Today though I found out my subscription wasn't for ...
- I am having problems with my family account. This month I've had problems with the payment because my card wasn't working. After resolving the issue I changed my payment method and paid for family. T...
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- Community Legend
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Student discount problem
After 7 months, my student discount has disappeared and the standard payment has been collected... Why it happend?
- After 7 months, my student discount has disappeared and the standard payment has been collected... Why it happend? <removed screenshot>
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- Community Legend
- 227 Views
- 1 replies
- 0 likes
- 227 Views
- 1 replies
- 0 likes
issue chaging the address
Hello All,I have an issue changing my country in Spotify from GB to France. To change the country in your profile, you need to update your billing data. But when i try to do that I have the following message: Your Spotify account must be registered i...
- Hello All, I have an issue changing my country in Spotify from GB to France. To change the country in your profile, you need to update your billing data. But when i try to do that I have the fo...
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- Newbie
- 405 Views
- 3 replies
- 0 likes
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Account
- 405 Views
- 3 replies
- 0 likes
Student discount problem
Hi. I wanted to buy student discount premium but i'm at high school and you need to be on university, so i closed a window. Then i check my bank account and spotify took my money without giving me premium. Any solve?
- Hi. I wanted to buy student discount premium but i'm at high school and you need to be on university, so i closed a window. Then i check my bank account and spotify took my money without giving me pr...
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- Spotify Star
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
Premium
How do I pay for premium in the app so I can use my fingerprint I can’t find my card
- How do I pay for premium in the app so I can use my fingerprint I can’t find my card
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- Spotify Star
- 170 Views
- 1 replies
- 0 likes
- 170 Views
- 1 replies
- 0 likes
Using spotify premium
Hi everyone,I just purchased the 9.99€ per month spotify premium, but but actually I still don't have the premium features: I can't choose which song reproduce, I need to wait for the advertisement ecc.Do you know how long does it take to get the pre...
- Hi everyone, I just purchased the 9.99€ per month spotify premium, but but actually I still don't have the premium features: I can't choose which song reproduce, I need to wait for the advertisement...
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- Regular
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Pay Annually
Hi Spotify, I was wondering if there it's possible and/or is there any discount incentive to paying annually instead of monthly? So pay all at once for a year. Thanks in advance for your reply. Johnny
- Hi Spotify, I was wondering if there it's possible and/or is there any discount incentive to paying annually instead of monthly? So pay all at once for a year. Thanks in advance for...
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- Regular
- 349 Views
- 1 replies
- 1 likes
- 349 Views
- 1 replies
- 1 likes
Can't pay premium
I can not pay premium with any card, can anybody help me please?
- I can not pay premium with any card, can anybody help me please?
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- Regular
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Student discount verification
Hi, yesterday I signed up for the student discount and my credit card had been charged before even completing the whole process. I didn't receive my premium subscription, because it needs to be verified that I am really a student. I uploaded the requ...
- Hi, yesterday I signed up for the student discount and my credit card had been charged before even completing the whole process. I didn't receive my premium subscription, because it needs to...
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- Newbie
- 544 Views
- 2 replies
- 0 likes
- 544 Views
- 2 replies
- 0 likes
Family Premium Account
I signed up for the family premium plan, and had the whole family join. Two of the members that joined had personal premium account. So, are their previous premium accounts unsubscribed or will they still be charged
- I signed up for the family premium plan, and had the whole family join. Two of the members that joined had personal premium account. So, are their previous premium accounts unsubscribed or will they ...
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- Community Legend
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Payment
How often will I be charged for premium, every month ? Or every 30 or so days? Why if I start using premium in the middle of the month how will I be charged ?
- How often will I be charged for premium, every month ? Or every 30 or so days? Why if I start using premium in the middle of the month how will I be charged ?
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- Community Legend
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Spotify Family - Father's android cannot play any songs
Hi, I pay for spotify family membership for my family. We are at the same address, and up until a few weeks ago he was able to play songs on his phone. He ahd to reset his phone and lost some of his playlists and now can't play any music. He has no o...
- Hi, I pay for spotify family membership for my family. We are at the same address, and up until a few weeks ago he was able to play songs on his phone. He ahd to reset his phone and lost som...
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- Community Legend
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Lost my playlist once I subscribed. Is it able to be retrieved?
Ive had spotify for 5 years with thousands of songs--and I finally subscribed today under the same user name and password--but all my music is gone!!!! Is there a way to retrieve them?
- Ive had spotify for 5 years with thousands of songs--and I finally subscribed today under the same user name and password--but all my music is gone!!!! Is there a way to retrieve them? 😞
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- Not applicable
- 307 Views
- 2 replies
- 0 likes
- 307 Views
- 2 replies
- 0 likes