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Cannot enter payment details

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Cannot enter payment details

Casual Listener

Hi, 

I recieved help recently to relocate my account to Ireland, but now that it is done, I cannot update my payment method/card.

I click subscription but get no option to enter/edit anything...

Can anyone help?

3 Replies
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Re: Cannot enter payment details

Rock Star 17
Rock Star 17

Hey @PBoudin,

please try to edit your payment method here.

 

Have a nice day!

LK608

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Cannot enter payment details

Casual Listener

Hi, that's where I was before, I get no options to edit my premium subscription details, just cancel it or change plan. Am I missing something?

Highlighted

Re: Cannot enter payment details

Rock Star 17
Rock Star 17

Hey again @PBoudin,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

LK608

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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