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over charged

over charged

hi, I redeemed my student premium since September this year. but this month I got charged as a premium individual instead. 

 

I was wondering if I could get refunded for being over charged? 

 

 

Reply
1 Reply

Hey, @S987 
Welcome to the Spotify Community, and thanks for reaching out to us!

First of all, I recommend that you double-check your receipts page to confirm how the payment has proceeded. I also recommend that you consider double-checking what is the current Premium plan of your account, because considering you were charged the full price, for any reason you might lose your benefit.

If everything is correct with your plan, you can contact the Customer Support team to get more information about what exactly has happened to your subscription.

Just for your information, they usually replies within 24-48 hours by email, but you can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.

 

Stay awesome!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

LuanSpotify Star
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