paid for duo plan still getting ads

[User9489]

How do make sure to stop getting ads on Spotify duo plan?

[Ivelina]

Hey @User9489,

Welcome to the Community!

If you've got a Premium Duo subscription then you shouldn't be seeing ads within the app or when listening to music, so I recommend making sure that you're logged in to the correct account with your credentials. Keep in mind that it's possible to be logged in to 2 different accounts in the Web Player and in the app.

If you'd like you can check out this help article for more info on how to find if you've got another account.

Something else worth mentioning is that some podcasts may include advertising, host-read endorsements, or sponsorship messages.

Hope this info helps and we're here if you've got any other questions 🙂