Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


payment problem

payment problem

Hey friends. Tonigh i have applied premium to boost my acc. Also i am a student. i uploaded my informations to sheerID and the price has taken from my credit card twice. but my acc not boosted to premium. its still seems like free. what should i do?

Sorry for my english if it has problems

2 Replies

Hey @arifcancaylak!


Welcome to the forums.


It sounds as though your payement is still pending or your student status has not been authorised. In any case any money in the 'peniding' status will be returned back to you by your bank in a few day's. 


Do you have any email reciept from Spotify for the amount?


For more information please see:



If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 




Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Some how some one used my card & took money out of my account so I have to wait & get my new one.When I get my card I will put in the new numbers 

Suggested posts