payment

[sw3arz]

Hello. I wanted to buy subscription first time having a deal 3 months of premium for 0.99 EUR. I tried once and money was written off my debit card but for some reason my subscription wasnt submitted and i didnt receive premium. So I tried one more time and money again was written off and nothing changed, so it twice took my money but my subscription wasnt submitted. Will i get my money back and when my subscription will submit?

[Maxim]

Hey @sw3arz,

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.