Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 132293 Views
- 93 replies
- 11 likes
- 132293 Views
- 93 replies
- 11 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 15889 Views
- 27 replies
- 3 likes
- 15889 Views
- 27 replies
- 3 likes
Does Spotify charge "Annual Membership Fee" ?
Hi! I have just subscribed Spotify Premium for Family and was charged with the same amount as advertised. However, there is this other charge on the same day called "Annual Membership Fee" which I am not familiar of. I have been wondering if Spotify ...
- Hi! I have just subscribed Spotify Premium for Family and was charged with the same amount as advertised. However, there is this other charge on the same day called "Annual Member...
-
- 712 Views
- 0 replies
- 0 likes
- 712 Views
- 0 replies
- 0 likes
Spotify abroad
I'm currently abroad and I'm trying to buy Spotify Premium, while trying to buy it my social security number is not the same as to the country I am in. My problem is I'm not able to buy Spotify Premium because I'm not able to change my country option...
- I'm currently abroad and I'm trying to buy Spotify Premium, while trying to buy it my social security number is not the same as to the country I am in. My problem is I'm not able to buy Spotify Premi...
-
- 239 Views
- 0 replies
- 0 likes
- 239 Views
- 0 replies
- 0 likes
Me debitaron por el servicio Premium y no funciona
Ya segui todos los pasos para resolver el problema, pero aun asi no se soluciona. El pago ya se realizo a traves de mi tarjeta.
- Ya segui todos los pasos para resolver el problema, pero aun asi no se soluciona. El pago ya se realizo a traves de mi tarjeta.
-
- 191 Views
- 0 replies
- 0 likes
- 191 Views
- 0 replies
- 0 likes
Pagamento
Eu nao consigo gerar um boleto pra pagar minha conta
- Eu nao consigo gerar um boleto pra pagar minha conta
-
- 110 Views
- 0 replies
- 0 likes
- 110 Views
- 0 replies
- 0 likes
Premium student discount accepted, but can not open link in e-mail for final step
i got a e-mail with SheerID verification, but i can't open the link to accomplish my purchase
- i got a e-mail with SheerID verification, but i can't open the link to accomplish my purchase
-
- 144 Views
- 0 replies
- 0 likes
- 144 Views
- 0 replies
- 0 likes
Solved!! Vodaphone 12 month deal and my account
Hi all. I have had a Premium account for a few months and have now started a new contract with Vodaphone UK which is giving me a freebie of a 12-month subscription. Vodaphone's support people have told me to accept the offer at their end and they wil...
- Hi all. I have had a Premium account for a few months and have now started a new contract with Vodaphone UK which is giving me a freebie of a 12-month subscription. Vodaphone's support peopl...
-
-
- Music Fan
- 454 Views
- 1 replies
- 0 likes
- 454 Views
- 1 replies
- 0 likes
Father passed away
My father recently passed away and his spotify account hasover drafted one of his bank accounts. There is now a negative balance in his bank account due to Spotify. Could I please be issued a refund?
- My father recently passed away and his spotify account hasover drafted one of his bank accounts. There is now a negative balance in his bank account due to Spotify. Could I please be issued a refund?
-
- 174 Views
- 0 replies
- 0 likes
- 174 Views
- 0 replies
- 0 likes
Superuser Contribution My bank card is being charged but I do not have a spotify account
I had to create a spotify account to post a message to you for HELP!!!!!!! My bank card is being charged $9.99 every month for a Spotify account that I do not have. I do not even know what Spotify is or what it is about, but this company is ripping m...
- I had to create a spotify account to post a message to you for HELP!!!!!!! My bank card is being charged $9.99 every month for a Spotify account that I do not have. I do not even know wha...
-
-
- Spotify
- 328 Views
- 3 replies
- 0 likes
- 328 Views
- 3 replies
- 0 likes
Spotify Premium Promo
It makes me sad that it's not available in logging in your mobile number. Why's it only available on credit card? You should make it available in mobile access.
- It makes me sad that it's not available in logging in your mobile number. Why's it only available on credit card? You should make it available in mobile access.
-
- 150 Views
- 0 replies
- 0 likes
- 150 Views
- 0 replies
- 0 likes
Solved!! My premium account isn’t working
I was charged 2 days ago and I can see it on my bank statement and in my paypal but my spotify says that i don’t have a Premium account. I logged out and in again and same and even tried logging in on my sisters phone its not working... Why ?
- I was charged 2 days ago and I can see it on my bank statement and in my paypal but my spotify says that i don’t have a Premium account. I logged out and in again and same and even tried logging in o...
-
-
- Newbie
- 507 Views
- 2 replies
- 0 likes
- 507 Views
- 2 replies
- 0 likes
I use smart and globe type of payment.
I use globe and smart type of payment. I personally load my globe account 140 worth of load using my coins.ph account. I know that I now have enough credit on my account but when I subscribed, it kept on saying I have insufficient balance. I have tri...
- I use globe and smart type of payment. I personally load my globe account 140 worth of load using my coins.ph account. I know that I now have enough credit on my account but when I subscribed, it kep...
-
- 284 Views
- 0 replies
- 0 likes
- 284 Views
- 0 replies
- 0 likes
Why is this forum flooded with spam? Isn't there a way to flag and remove these posts?
This forum is useless because it's difficult to wade through the countless spam messages. Why isn't there a way to flag and remove them?
- This forum is useless because it's difficult to wade through the countless spam messages. Why isn't there a way to flag and remove them?
-
-
- Spotify Star
- 479 Views
- 1 replies
- 0 likes
- 479 Views
- 1 replies
- 0 likes
Still being able to access music I already had before getting premium
I am going on a trip and I need Spotify premium while I am there and for the plane rides when I won't have wifi. I have had Spotify for years and have loads of music already saved to my library. If I cancel my premium account later will I just lose t...
- I am going on a trip and I need Spotify premium while I am there and for the plane rides when I won't have wifi. I have had Spotify for years and have loads of music already saved to my library. If I...
-
-
- Spotify Star
- 251 Views
- 1 replies
- 0 likes
- 251 Views
- 1 replies
- 0 likes
Double payment
Hi,I have a monthly premium account for 9,99€ / month, renewed every 20th of month. I have registered on December 2nd for the yearly special offer @ 99 € per year.My question is the following : why on my spotify it is still indicated that my account ...
- Hi, I have a monthly premium account for 9,99€ / month, renewed every 20th of month. I have registered on December 2nd for the yearly special offer @ 99 € per year. My question is the foll...
-
-
- Casual Listener
- 345 Views
- 2 replies
- 0 likes
- 345 Views
- 2 replies
- 0 likes
spotify still saying FREE even though I signed up for Premium 4 days ago and got payment confirmatn
I have tried deleting and re-downloading the Spotify App, have tried rebooting it, logging in and out. My account status still says FREE in the app. When I login to Spotify in browser, however, and check the subscription type, it confirms PREMIUM. Pl...
- I have tried deleting and re-downloading the Spotify App, have tried rebooting it, logging in and out. My account status still says FREE in the app. When I login to Spotify in browser, however, and c...
-
-
- Spotify Star
- 944 Views
- 3 replies
- 0 likes
- 944 Views
- 3 replies
- 0 likes
Student promo
I signed up for student promo. But spotify didnt have the option for my school so i couldnt sign up.. but still they charged me help?
- I signed up for student promo. But spotify didnt have the option for my school so i couldnt sign up.. but still they charged me help?
-
-
- Spotify Star
- 468 Views
- 1 replies
- 0 likes
- 468 Views
- 1 replies
- 0 likes
cant register to premium
i cant get premium!! help!! i tried multiple times. im a smart user. plssss it just keeps like this
- i cant get premium!! help!! i tried multiple times. im a smart user. plssss it just keeps like this
-
- 257 Views
- 0 replies
- 0 likes
- 257 Views
- 0 replies
- 0 likes
Can I use spotify premium in unavailable countries?
I want to pay (US credit card) for a subscription to premium as a gift to someone living in a country where the free is not available (Lebanon). Spotify says if you travel to another country that does not have spotify avaiable you can still use your ...
- I want to pay (US credit card) for a subscription to premium as a gift to someone living in a country where the free is not available (Lebanon). Spotify says if you travel to another country that doe...
-
- 637 Views
- 0 replies
- 0 likes
- 637 Views
- 0 replies
- 0 likes
Charged but no premium subscription
I looked at my banking app just a moment ago only to notice i was charged for spotify premium when i do not have spotify premium.
- I looked at my banking app just a moment ago only to notice i was charged for spotify premium when i do not have spotify premium.
-
-
- Spotify Star
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
I don´t have a subscription, but I´m still being billed!
Hi!I have just discovered that I have been billed for Spotify Premium for months. My employer is paying my phone bills, so I normally don´t even check them, but I still don´t want to be billed for something I don´t use. Ok, so I remembered subscribin...
- Hi! I have just discovered that I have been billed for Spotify Premium for months. My employer is paying my phone bills, so I normally don´t even check them, but I still don´t want to be billed for ...
-
-
- Newbie
- 263 Views
- 1 replies
- 0 likes
- 263 Views
- 1 replies
- 0 likes