premium 99p

[Annamhalis]

I recently purchased the premium 99p for for 3 months however I've just checked my bank statement and they've charged me the full £9.99 which I wasn't expecting. Why did this happen and is there any way I can get my money back?

[SergioDavid]

Hey @Annamhalis, welcome to the Community!

This seems to have happened because you weren't eligible for the 3 month offer. In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a look at your account and see what happened.

If you need anything else, feel free to let us know.