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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7981 Views
  • 23 replies
  • 2 likes
  • 7981 Views
  • 23 replies
  • 2 likes

Cancel button for premium isn't working

I keep trying to press the cancel button before the trial is up, but nothing is happening

  • Visitor
  • I keep trying to press the cancel button before the trial is up, but nothing is happening😡
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Cargo en tarjeta de crédito

Buenas noches. Yo iba a inscribirme a la oferta de spotify para estudiantes y según Spotify no me harían ningún tipo de cargo en mi tarjeta de crédito hasta que finalizara el proceso, pero ahora no quiero esa promoción (no subí ningún archivo a Sheer...

  • Newbie
  • Buenas noches.   Yo iba a inscribirme a la oferta de spotify para estudiantes y según Spotify no me harían ningún tipo de cargo en mi tarjeta de crédito hasta que finalizara el proceso, pero a...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Updating Payment for Student Account

I had to update my payment information but since I'm no longer a student it wouldn't allow me to do it because I had not college to put in and there is no option to change to a normal premium account. I now paid for the $120 year premium membership a...

  • Newbie
  • I had to update my payment information but since I'm no longer a student it wouldn't allow me to do it because I had not college to put in and there is no option to change to a normal premium account...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Payment option not work [Eternal loop]

I'm almost giving up on Spotify.I already changed the browser, I already changed my computer ....Not a form of service or Spotify has, I believe another colleague can not help me.

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  • Casual Listener
  • I'm almost giving up on Spotify. I already changed the browser, I already changed my computer .... Not a form of service or Spotify has, I believe another colleague can not help me.  
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Problem with student discount

Hi, I'm Amos from Italy,I activated the Premium Student subscription, the amount of 4,99 Euros was charged but my subscription has not been activated, what can I do?

  • Newbie
  • Hi, I'm Amos from Italy, I activated the Premium Student subscription, the amount of 4,99 Euros was charged but my subscription has not been activated, what can I do?  
  • Sargoz
  • Casual Listener
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Add support for Google ChromeCast

Mi premium para universitarios no se activa porque no me llega ningún correo de confirmación, pero ya me cobraron primero con mi Facebook y después con una cuenta independiente. Que hago?

  • Visitor
  • Mi premium para universitarios no se activa porque no me llega ningún correo de confirmación, pero ya me cobraron primero con mi Facebook y después con una cuenta independiente. Que hago?
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Spotify premium

Hey spotify premium I would like you to know that I am not happy with your app and website. To be honest I am a old customer and before I remember paying for spotify premium with a itunes card. But now you have to pay with a credit card, I very mad b...

  • Newbie
  • Hey spotify premium I would like you to know that I am not happy with your app and website. To be honest I am a old customer and before I remember paying for spotify premium with a itunes card. But n...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Solved!! Como solucionar problema de pago de Spotify

El problema es que me cobraron el Spotify pero me sigue saliendo que no tengo premiumComo puedo solucionar esto

  • Casual Listener
  • El problema es que me cobraron el Spotify pero me sigue saliendo que no tengo premium Como puedo solucionar esto
  • Quinta10
  • Casual Listener
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Premium charge with gift card

I upgraded to premium and then applied a gift card for $60, but I was still charged $10. I don't know how to check if my gift card was applied or not or how to fix it.

  • Newbie
  • I upgraded to premium and then applied a gift card for $60, but I was still charged $10. I don't know how to check if my gift card was applied or not or how to fix it.
  • ant0n1
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Downloaded and cancelled

If I sign up for premium, then download a bunch of songs on an SD card, then cancel my premium service. Would I still have all those songs saved and able to play with many devices (some of which don't have spotify)

  • Casual Listener
  • If I sign up for premium, then download a bunch of songs on an SD card, then cancel my premium service. Would I still have all those songs saved and able to play with many devices (some of which don'...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Free trial didnt work

I subscribed for a free trial and then was charged $4.99. Why is that if I have 30 days free?

  • Casual Listener
  • I subscribed for a free trial and then was charged $4.99. Why is that if I have 30 days free?
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Cancelled my premium, now on 50% off student

Need help urgently, just cancelled my premium account but still been charged for it? I've just changed to student 50% off so I get it for £4.99 instead of £9.99. Will I get the £9.99 back or not? Or will my £4.99 just carry on from when it renews?

  • Newbie
  • Need help urgently, just cancelled my premium account but still been charged for it? I've just changed to student 50% off so I get it for £4.99 instead of £9.99. Will I get the £9.99 back or not? Or ...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

I can't connect to Premium Mode of my family.

I want to get into my family's Premium Mode. And even if I live in the same address, and typing the same address, I get a message from Spotify saying that it is not possible to connect because "we do not live in the same address". What should I do?

  • Casual Listener
  • I want to get into my family's Premium Mode. And even if I live in the same address, and typing the same address, I get a message from Spotify saying that it is not possible to connect because "we do...
  • 198 Views
  • 0 replies
  • 0 likes
  • anna.carla.mota
  • 198 Views
  • 0 replies
  • 0 likes

Student discount

I tried looking at the student discount to see if it works for high school students, it doesn't. But it took my money and I never got premium. And yes I've checked my bank account and the money isn't on hold it is gone. And now I don't have enough mo...

  • Newbie
  • I tried looking at the student discount to see if it works for high school students, it doesn't. But it took my money and I never got premium. And yes I've checked my bank account and the money isn't...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Premium for Students problem

I bought premium for students, but still dont have the offer & money deducted from credit card. What can I do or how do I cancel subscription?

  • Visitor
  • I bought premium for students, but still dont have the offer & money deducted from credit card. What can I do or how do I cancel subscription?
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

I can put my card for the promotion

I try to subscribe to premium for 30 days free and I put all the spaces and put me a message the my card is not validated

  • Newbie
  • I try to subscribe to premium for 30 days free and I put all the spaces and put me a message the my card is not validated
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Spotify

I'm fed up with Spotify.. trying to deactivate premium and it won't ****** let me.. anyone know how to fix the problem .. thank you

  • Newbie
  • I'm fed up with Spotify.. trying to deactivate premium and it won't ****** let me.. anyone know how to fix the problem .. thank you
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

I signed up, now how do i listen to music?

I signed up and have started my premiun account. Now it shows that I am logged in but I can't seem to find the music. I just keep getting ads to upgrade to premium family. Is there a video that walks you through how to use Spotify? It seems pretty us...

  • Newbie
  • I signed up and have started my premiun account. Now it shows that I am logged in but I can't seem to find the music. I just keep getting ads to upgrade to premium family. Is there a video that walks...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

payment made for premium subscription but still account is showing as free membership

i made the payment for premium subscription and got a feedback message from my bank saying that spotify charged the fee but still my account is showing as free membership

  • Casual Listener
  • i made the payment for premium subscription and got a feedback message from my bank saying that spotify charged the fee but still my account is showing as free membership
  • cantasbatuhan
  • Casual Listener
  • 365 Views
  • 5 replies
  • 1 likes
  • 365 Views
  • 5 replies
  • 1 likes

PROBLEMA CON EL PAGO

Difirieron el pago a 12 meses sin mi autorizacion, necesito que solucionen este inconveniente tan desagradable

  • Newbie
  • Difirieron el pago a 12 meses sin mi autorizacion, necesito que solucionen este inconveniente tan desagradable 
  • 294 Views
  • 0 replies
  • 0 likes
  • Pago
    PROBLEMAS
  • 294 Views
  • 0 replies
  • 0 likes