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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 13847 Views
  • 27 replies
  • 2 likes
  • 13847 Views
  • 27 replies
  • 2 likes

Spotify price in Switzerland!

Hi I wanted to subscribe Spotify Premium but I dont understand why I have to pay 2 CHF more only because I'm located in Switzerland. In Switzerland we have a VAT of 8% in Italy they hawe a VAT of 22% and I have to pay more in Switzerland that in Ital...

  • Regular
  • Hi I wanted to subscribe Spotify Premium but I dont understand why I have to pay 2 CHF more only because I'm located in Switzerland.   In Switzerland we have a VAT of 8% in Italy they haw...
  • Maxim
  • Spotify Star
  • 7144 Views
  • 3 replies
  • 3 likes
  • 7144 Views
  • 3 replies
  • 3 likes

Superuser Contribution Énlace de compra no funcionó

Apliqué para el plan universitario y me llegó el correo de que fue aceptada, pero al momento de darle click al botón "Completar compra" el enlace estaba roto. Intenté de nuevo, pero me decía "ya haz cangeado este descuento", con mis dudas y cero resp...

  • Visitor
  • Apliqué para el plan universitario y me llegó el correo de que fue aceptada, pero al momento de darle click al botón "Completar compra" el enlace estaba roto. Intenté de nuevo, pero me decí...
  • ticosousa52
  • Newbie
  • 1028 Views
  • 2 replies
  • 0 likes
  • 1028 Views
  • 2 replies
  • 0 likes

How is my music library filled up?!

Can't save any more albums to my account, which is absurd. Why do I pay money for an account that has a limit?

  • Newbie
  • Can't save any more albums to my account, which is absurd.  Why do I pay money for an account that has a limit?
  • iamandyhill
  • Community Legend
  • 4941 Views
  • 1 replies
  • 8 likes
  • 4941 Views
  • 1 replies
  • 8 likes

Solved!! Does desktop premium = Android premium

Sorry if this post is duplicated....So, If I sign up for premium on my desktop does that mean I also get premium for my Android phone? Thanks in advance... Larry

  • Newbie
  • Sorry if this post is duplicated.... So, If I sign up for premium on my desktop does that mean I also get premium for my Android phone?   Thanks in advance...   Larry
  • iamandyhill
  • Community Legend
  • 1050 Views
  • 1 replies
  • 0 likes
  • 1050 Views
  • 1 replies
  • 0 likes

Problemas Plan Familiar

Hola, Me llamo Ana Martinez. Me han echado del plan familiar que lidera mi padre. Resulta que le mandaron un correo que a los 7 días tenía que verificar el domicilio y no me avisó. Vivo con él pero no me dejan verificar domicilio de nuevo. Ni siquier...

  • Casual Listener
  • Hola, Me llamo Ana Martinez. Me han echado del plan familiar que lidera mi padre. Resulta que le mandaron un correo que a los 7 días tenía que verificar el domicilio y no me avisó. Vivo con él pero...
  • amartinezvila87
  • Casual Listener
  • 1533 Views
  • 4 replies
  • 0 likes
  • 1533 Views
  • 4 replies
  • 0 likes

Cannot purchase Spotify Premium by mobile credit

I use payment by mobile credit to purchase Spotify Premium, but everytime I try to purchase, and when I already input the confirmation PIN, it says: "Oops, seems the credit on your prepaid card is insufficient. Please try again or use another payment...

  • Newbie
  • I use payment by mobile credit to purchase Spotify Premium, but everytime I try to purchase, and when I already input the confirmation PIN, it says:   "Oops, seems the cred...
  • 1293 Views
  • 0 replies
  • 0 likes
  • Mobile Phone
    Payment
    Payment Problems
    Spotify Premium
  • 1293 Views
  • 0 replies
  • 0 likes

Trying to cancel my subscription

Hello, i was reading on the support page on how to cancel a subscription and, after reading a few lines they twll me to log in to my account which i did and then go to Subscriptions which i did and then Cancel Subscription but there is no button for ...

  • Casual Listener
  • Hello, i was reading on the support page on how to cancel a subscription and, after reading a few lines they twll me to log in to my account which i did and then go to Subscriptions which i did and t...
  • feelikeastrangr
  • Community Legend
  • 344 Views
  • 5 replies
  • 0 likes
  • 344 Views
  • 5 replies
  • 0 likes

Desconto 3 meses do Premium por R$ 1,99 não ativado

Bom, entrei no plano de desconto de 3 meses por apenas 1,99, mas em minha fatura do cartão aparece por 16,90. O plano foi avisado que a partir do terceiro mes que seria cobrado esse valor. Sabem me dizer o que posso fazer?Abraço.

  • Newbie
  • Bom, entrei no plano de desconto de 3 meses por apenas 1,99, mas em minha fatura do cartão aparece por 16,90. O plano foi avisado que a partir do terceiro mes que seria cobrado esse valor.   S...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

não consigo saber se meu e-mail de confirmação de pagamento chegou

Acabei de pagar o boleto pra assinar spotify premium mas não sei se meu e-mail de confirmação de pagamento chegou pois não tenho mas acesso ao e-mail cadastrado na minha conta, ja fiz outro e-mail e troquei o que era da minha conta mas não tenho como...

  • Newbie
  • Acabei de pagar o boleto pra assinar spotify premium mas não sei se meu e-mail de confirmação de pagamento chegou pois não tenho mas acesso ao e-mail cadastrado na minha conta, ja fiz outro e-mail e ...
  • Bittencourt
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Applied for Student Spotify while having S$9.90 Premium Subscription

Hello Spotify Community, I applied for Spotify for Student while having the premium subscription. My payment bill will due on 15th June. So the premium subscription will be automatically ended and renewed with the new Spotify for Student subscription...

  • Newbie
  • Hello Spotify Community,   I applied for Spotify for Student while having the premium subscription. My payment bill will due on 15th June. So the premium subscription will be automatically end...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Trying to cancel subscription

Okay so on the 30th of march I signed up for the subscription of a month and I tried to quit it today as my music stopped whilst I was in the car, I've been home for 5-6 hours now and I've tried to cancel it and it won't allow me too. I don't have an...

  • Newbie
  • Okay so on the 30th of march I signed up for the subscription of a month and I tried to quit it today as my music stopped whilst I was in the car, I've been home for 5-6 hours now and I've tried to c...
  • hotnspicyyyyyy
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Inscripción

Buenas tardes realice la compra de premium y la propaganda dice que eran 900 pesos mensuales por 3 meses y luego 14.900, y me cobraron de una vez 22.900.. Alguien sabe como se soluciona esa inconsistencia? Gracias.

  • Newbie
  • Buenas tardes     realice la compra de premium y la propaganda dice que eran 900 pesos mensuales por 3 meses y luego 14.900, y me cobraron de una vez 22.900.. Alguien sabe como se soluci...
  • hotnspicyyyyyy
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Charged twice....

Hi,I am a student and I have just switched to spotify for students however it has charged me once for the student price and now a second time for the full price so I'm a little confused would like for this to be fixed asap. Thanks.

  • Newbie
  • Hi, I am a student and I have just switched to spotify for students however it has charged me once for the student price and now a second time for the full price so I'm a little confused would lik...
  • hotnspicyyyyyy
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Premium problem

I paid double as much as I should do for five months?

  • Newbie
  • I paid double as much as I should do for five months?
  • palacios3196
  • Newbie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! Subscription expiration

Do i receive a notification before the expiration of the 3month subscription so i can cancel to avoid automatic charge?

  • Casual Listener
  • Do i receive a notification before the expiration of the 3month subscription so i can cancel to avoid automatic charge?
  • osornios
  • Spotify Star
  • 722 Views
  • 5 replies
  • 0 likes
  • 722 Views
  • 5 replies
  • 0 likes

Running Premium on more than one device

Hello,I just upgraded to Premium using my Android cellphone. Although I hear no ads on my cellphone, when I am loging in to Spotify on my desktop, I cannot get Premium priviliges and still hearing ads. What do I need to do? Any help would be greatly ...

  • Casual Listener
  • Hello, I just upgraded to Premium using my Android cellphone. Although I hear no ads on my cellphone, when I am loging in to Spotify on my desktop, I cannot get Premium priviliges and still hea...
  • Maxim
  • Spotify Star
  • 275 Views
  • 4 replies
  • 0 likes
  • 275 Views
  • 4 replies
  • 0 likes

Payment whithout getting premium

SwedishVarje månad dras 99 kronor från mitt konto av Spotify men jag får ändå inte premium utan då måste jag betala ytterligare 100 kr manuellt. Vände mig till spotify och förklarade problemet och undrade om de kunde avbryta avdragen från mitt konto....

  • Newbie
  • Swedish Varje månad dras 99 kronor från mitt konto av Spotify men jag får ändå inte premium utan då måste jag betala ytterligare 100 kr manuellt. Vände mig till spotify och förklarade problemet och ...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

The redeem code is not readable. to scratched

Well basically the redeem code is too scratched and it's not readable. i've tried to do every thing, Contact the seller and spotify. surley it must have happened before. now tell me what to do?.contact me via mail: kirilosruslan@gmail.comsnapchat:kir...

  • Casual Listener
  • Well basically the redeem code is too scratched and it's not readable. i've tried to do every thing, Contact the seller and spotify. surley it must have happened before.  now tell me what to do...
  • MarussiaB2
  • Casual Listener
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes