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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75043 Views

20 replies

99 likes

  • 75043 Views
  • 20 replies
  • 99 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140134 Views

69 replies

10 likes

Premium for Family
  • 140134 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80432 Views

89 replies

4 likes

  • 80432 Views
  • 89 replies
  • 4 likes

Paid for premium, got on the website, but still have the free version on my app.

So upgraded to a premium account on the website, and i seemed to work, showed premium and all. But the account still shows free on the app. So i tried to upgrade again but have already used the offer according to spotify. I can log in on the app, but...

Visitor

So upgraded to a premium account on the website, and i seemed to work, showed premium and all. But the account still shows free on the app. So i tried to upgrade again but have already used the offer...

Maxim

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Paid through Dragon pay. No email Confirmation.

Can someone help me. I registered premium yesterday around 7 am through Dragon pay via metrobank, still no premium and acct was been deducted P129.

Newbie

Can someone help me. I registered premium yesterday around 7 am through Dragon pay via metrobank, still no premium and acct was been deducted P129.

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes

Ordered 3 months premium only got 1

I ordered the 3 months premium deal and all went well but today i saw i only got 1 month. Where can i write to get my other 2 months or what can i do?

Newbie

I ordered the 3 months premium deal and all went well but today i saw i only got 1 month. Where can i write to get my other 2 months or what can i do?

Maxim

Spotify Star

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

I can't use my premium

I payed a premium promo and was using it for a month or less and suddenly I don't have premium anymore. I got my ticket payment.

Newbie

I payed a premium promo and was using it for a month or less and suddenly I don't have premium anymore. I got my ticket payment.

kejt_

Community Legend

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Solved!! Can I send money from my bank, as I have no creditcard? Fine if its for a year or more? Thank you!

I want Premium.I know I´m gonna use this service for a long time,so if I can I would like to pay for 5 years at a time?Thank you for your help. Best Nevigo

Regular

I want Premium.I know I´m gonna use this service for a long time,so if I can I would like to pay for 5 years at a time? Thank you for your help.   Best Nevigo    

kejt_

Community Legend

780 Views

5 replies

0 likes

  • 780 Views
  • 5 replies
  • 0 likes

Premium for 0,99€

I saw an advertisement for getting Premium for 0,99€ and now I can't find it. Is it still available? I would really appreciate some help finding that, because the offer is great.

Newbie

I saw an advertisement for getting Premium for 0,99€ and now I can't find it. Is it still available? I would really appreciate some help finding that, because the offer is great.

VuongNguyen

Newbie

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Signed up for premium family but not working

Earlier today I signed up for premium family. My account was working for 4 hours. After I logged out then logged back in its showing me as a free subscription? What is wrong

Newbie

Earlier today I signed up for premium family. My account was working for 4 hours. After I logged out then logged back in its showing me as a free subscription? What is wrong

Eerke5

Newbie

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Being charged more money than i owe

I payed for £9.99 for three months and spotify is still charging me £9.99 per month even though my account says my three months end on 25/08/17?

Newbie

I payed for £9.99 for three months and spotify is still charging me £9.99 per month even though my account says my three months end on 25/08/17?

209 Views

0 replies

0 likes

  • 209 Views
  • 0 replies
  • 0 likes

Paid for 3 monts, no premium

Yesterday i paid for my premium account. On computer i paid that premium worked at least that evening. When i logged to spotify on work computer it seems that my premium is gone. This is ridiculous. If this is how spotify is working and treating thei...

Regular

Yesterday i paid for my premium account. On computer i paid that premium worked at least that evening. When i logged to spotify on work computer it seems that my premium is gone. This is ridiculous. ...

floyt

Regular

766 Views

11 replies

0 likes

  • 766 Views
  • 11 replies
  • 0 likes

3 Month/$0.99 Premium Deal

I just have one question regarding the 3 month/$0.99 Premium deal. If I accept the deal and use the Premium for the three months, and then the offer shows up again another time, can I accept it again? Or can one account only use the 3 month/$0.99 Pre...

Casual Listener

I just have one question regarding the 3 month/$0.99 Premium deal. If I accept the deal and use the Premium for the three months, and then the offer shows up again another time, can I accept it again...

Maxim

Spotify Star

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Spotify Premium suddenly stopped

Hello! My mom paid premium and it was working perfectly until a few moments ago when I was listening to music and it kept stopping. I checked and then I had lost all me dowloaded songs and it said free subscription. We have two accounts and my brothe...

Newbie

Hello! My mom paid premium and it was working perfectly until a few moments ago when I was listening to music and it kept stopping. I checked and then I had lost all me dowloaded songs and it said fr...

RATM31

Music Fan

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

how to subscribe for a year

how do i subscribe for a year already? i can only see options: free and 3 months. help

Newbie

how do i subscribe for a year already? i can only see options: free and 3 months.     help

RATM31

Music Fan

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Premium stopped working

My premium seems to have stopped working. I can see all my playlists but they are all greyed out. Money is still going out so not sure what has happened. Any advice?

Newbie

My premium seems to have stopped working. I can see all my playlists but they are all greyed out. Money is still going out so not sure what has happened. Any advice?

Snowbones2

Newbie

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Add support for Google ChromeCast

Ayuda En la promo pague con tajeta se me desconto y aun asi no tengo premium alguien podria ayudar

Newbie

Ayuda En la promo pague con tajeta se me desconto y aun asi no tengo premium alguien podria ayudar

212 Views

0 replies

0 likes

  • 212 Views
  • 0 replies
  • 0 likes

Can't load free premium

Hey allI did a 7day free trial on premium and now have bought the data lovers pack with spark. This includes free Spotify premium. I keep getting messages from spark asking me to cancel my payments so they can pick up the bill but I never started any...

Newbie

Hey all I did a 7day free trial on premium and now have bought the data lovers pack with spark. This includes free Spotify premium. I keep getting messages from spark asking me to cancel my payments...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Premium for family not working

Hello, Me and my wife bought the premium for family subscription on my account, but when I sent her the invite she cannot get verified to use it. It happens after she submits her address. I can't see my address in spotify and I can't figure out where...

Newbie

Hello,   Me and my wife bought the premium for family subscription on my account, but when I sent her the invite she cannot get verified to use it. It happens after she submits her address. I ...

kentsmi

Newbie

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

cobro

hola, lo que pasa es que el día de ayer cancelé mi suscripción a spotify premium, y el día de hoy me he vuelto a suscribir a spotify, pero el plan universitario. me gustaría saber si me cobrarán por volver a suscribirme o si mi suscripción que estaba...

Newbie

hola, lo que pasa es que el día de ayer cancelé mi suscripción a spotify premium, y el día de hoy me he vuelto a suscribir a spotify, pero el plan universitario. me gustaría saber si me cobrarán por ...

241 Views

0 replies

0 likes

  • 241 Views
  • 0 replies
  • 0 likes

I can't make a payment with a visa card to subscribe

Every time I try to subscribe to spotify premium and place the data on my card, I get this poster and it prevents me from subscribing. Try another different card and the same situation happens to me, I can not subscribe.

Newbie

Every time I try to subscribe to spotify premium and place the data on my card, I get this poster and it prevents me from subscribing. Try another different card and the same situation happens to me,...

itu_

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Just a simple question

Hello ! I just bought Spotify Premium for 3 months at 0.99 €. My question is : if I stop it just right now, Spotify Premium will end just right now or after 3 months ? Thanks

Newbie

Hello ! I just bought Spotify Premium for 3 months at 0.99 €.  My question is : if I stop it just right now, Spotify Premium will end just right now or after 3 months ?    Than...

itu_

Community Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Indexed albums

Hey it would be great if you could verify your age so the singers could publish thier indexed albums and you can listen them if you are an adult

Casual Listener

Hey it would be great if you could verify your age so the singers could publish thier indexed albums and you can listen them if you are an adult

itu_

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes