Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62472 Views
- 43 replies
- 3 likes
- 62472 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
I have been charged twice.
Hi i have been charged twice yesterday. One payment of 4.99 came out yesterday for student subscription - and 9.99 for premium. I only have one spotify account but have been charged for two subscribtions. Can i be reimbursed for one please.
- Hi i have been charged twice yesterday. One payment of 4.99 came out yesterday for student subscription - and 9.99 for premium. I only have one spotify account but have been charged for two subscribt...
-
-
- Roadie
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Erro ao contratar plano
Boa tarde, não consigo contratar nem o plano premium comum e nem o familiar. Aparece a mensagem"quebec this plano is not available" mas não estou em quebec em nenhuma das minhas contas, seja facebook ou spotify. Como devo procebder?
- Boa tarde, não consigo contratar nem o plano premium comum e nem o familiar. Aparece a mensagem"quebec this plano is not available" mas não estou em quebec em nenhuma das minhas contas, seja facebook...
-
- 192 Views
- 0 replies
- 0 likes
- 192 Views
- 0 replies
- 0 likes
Paid for premium but wont work
Using MOLPOINTS I paid twice for premium but it still won't work. I have two receipts for my purchases but it's very infuriating when it won't work. I've logged out and back in multiple times and emailed spotify but they haven't replied with a useful...
- Using MOLPOINTS I paid twice for premium but it still won't work. I have two receipts for my purchases but it's very infuriating when it won't work. I've logged out and back in multiple times and ema...
-
-
- Roadie
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Increase in the payment amount
I'm from Turkey and I'm charged TL 14.49 this month while it says in the mail I must be charged TL 13.99. Is there a specific reason for that? I saw that in my credit card account activities and for now it's in provision.
- I'm from Turkey and I'm charged TL 14.49 this month while it says in the mail I must be charged TL 13.99. Is there a specific reason for that? I saw that in my credit card account activities and for ...
-
-
- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
NÃO CONSEGUI TERMINAR O CADASTRO PARA A CONTA DE ESTUDANTE
Bom dia, não consegui terminar meu cadastro para a conta de estudante e já fui cobrada por isso. Como devo proceder?
- Bom dia, não consegui terminar meu cadastro para a conta de estudante e já fui cobrada por isso. Como devo proceder?
-
- 197 Views
- 0 replies
- 0 likes
- 197 Views
- 0 replies
- 0 likes
Cobro de servicio no habilitado
Estimados, estoy viendo en mi resumen de tarjeta de credito el cobro de U$S 8.11 por el servicio de Spotify. Ocurre que intente contratar el servicio en su momento pero la cuanta nunca aparecio como premium pese a que inicie seción otras veces como l...
- Estimados, estoy viendo en mi resumen de tarjeta de credito el cobro de U$S 8.11 por el servicio de Spotify. Ocurre que intente contratar el servicio en su momento pero la cuanta nunca aparecio como ...
-
- 170 Views
- 0 replies
- 0 likes
- 170 Views
- 0 replies
- 0 likes
Student Discount not working???
OK so I have applied for a student discount multiple times and have gotten approved. The only issue is I feel as though it only charges me the $4.99 for one month, then it switches to the basic premium, to where I get charged $12 a month…? I just now...
- OK so I have applied for a student discount multiple times and have gotten approved. The only issue is I feel as though it only charges me the $4.99 for one month, then it switches to the basic premi...
-
- 171 Views
- 0 replies
- 0 likes
- 171 Views
- 0 replies
- 0 likes
Superuser Contribution Re: Double Charged
I'm having the same problem!! I got charged $5.99 twice!! when I haven't submitted my documents yet. Everytime you go to the spotify student section they make you enter your credit card details every single time, when it's already on for my current s...
- I'm having the same problem!! I got charged $5.99 twice!! when I haven't submitted my documents yet. Everytime you go to the spotify student section they make you enter your credit card details...
-
-
- Casual Listener
- 416 Views
- 2 replies
- 0 likes
- 416 Views
- 2 replies
- 0 likes
Getting charged for Premium Family package and not having access for the last 2 months
Spotify, could you please do something about this? It's very annoying to get charged for something you are not getting, I demand immediate refund and re activation of a service that should had never been disabled.Username: joelcor8805Thank you!!
- Spotify, could you please do something about this? It's very annoying to get charged for something you are not getting, I demand immediate refund and re activation of a service that should had never ...
-
-
- Community Legend
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
Premium Payment
everytime i try to update my premium account using globe as a carrier, after i enter the correct Pin it says that "Oops, seems the credit on your prepaid card is insufficient. Please try again or use another payment method. " PS. I HAVE A SUFFICIENT ...
- everytime i try to update my premium account using globe as a carrier, after i enter the correct Pin it says that " Oops, seems the credit on your prepaid card is insufficient. Please try again or ...
-
- 243 Views
- 0 replies
- 1 likes
- 243 Views
- 0 replies
- 1 likes
Being charged twice a month and some songs can't even play
I'm being charged twice last month within 2 days! And this month they charged me again. What in **bleep** is this? Some song can't even play properly ffs. I want my money back spotify. Or else I'm gonna take this whole thing to court.
- I'm being charged twice last month within 2 days! And this month they charged me again. What in **bleep** is this? Some song can't even play properly ffs. I want my money back spotify. Or else I'm go...
-
- 174 Views
- 0 replies
- 0 likes
- 174 Views
- 0 replies
- 0 likes
Premium Free Trial incomplete
I subscribed on April 22 2017 for the free 30 day trial of Spotify Premium. So I should have the account free until May 22nd. However, when I check my account subscription it says that it will renew automatically the 11th of May and that I will be ch...
- I subscribed on April 22 2017 for the free 30 day trial of Spotify Premium. So I should have the account free until May 22nd. However, when I check my account subscription it says that it wi...
-
-
- Community Legend
- 338 Views
- 1 replies
- 0 likes
- 338 Views
- 1 replies
- 0 likes
Paid a family premium subscription for a year, only 9 months in and you are charging me monthly
Paid a family premium subscription for a year, only 9 months in and you are charging me monthly for my family premium subscription, why?
- Paid a family premium subscription for a year, only 9 months in and you are charging me monthly for my family premium subscription, why?
-
- 375 Views
- 0 replies
- 0 likes
- 375 Views
- 0 replies
- 0 likes
Double charged!!
I recently changed my credit card to pay my signature and I am being charged in both credit cards! You have to cancel one payment.
- I recently changed my credit card to pay my signature and I am being charged in both credit cards! You have to cancel one payment.
-
-
- Roadie
- 234 Views
- 2 replies
- 0 likes
- 234 Views
- 2 replies
- 0 likes
cuenta de studiante
Buenas, solicite la cuenta de estudiante me hicieron el recargo a la tarjeta y no he recibido ninguna notificacion o correo para continuar con el proceso
- Buenas, solicite la cuenta de estudiante me hicieron el recargo a la tarjeta y no he recibido ninguna notificacion o correo para continuar con el proceso
-
- 480 Views
- 0 replies
- 0 likes
- 480 Views
- 0 replies
- 0 likes
Cuenta estudiantes.
Ingrese los datos requeridos para la cuenta de estudiantes y me iban a enviar un correo para verificar que fuese un estudiante y es fecha que no me ha llegado ningún tipo de notificación. Saben que hacer en este caso?
- Ingrese los datos requeridos para la cuenta de estudiantes y me iban a enviar un correo para verificar que fuese un estudiante y es fecha que no me ha llegado ningún tipo de notificación. Saben que h...
-
- 149 Views
- 0 replies
- 0 likes
- 149 Views
- 0 replies
- 0 likes
Conta Premium estudantes
O pagamento já foi debitado no meu cartão e mesmo assim não tenho acesso as funções Premium. O que eu faço?
- O pagamento já foi debitado no meu cartão e mesmo assim não tenho acesso as funções Premium. O que eu faço?
-
-
- Spotify Star
- 368 Views
- 1 replies
- 0 likes
- 368 Views
- 1 replies
- 0 likes
Help! Premium trouble
Can I have two Premium accounts with the same credit card, but without the Family Premium?
- Can I have two Premium accounts with the same credit card, but without the Family Premium?
-
-
- Community Legend
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Got a gift of Premium CODE WON'T WORK
Hi fam! A friend purchased me 3 months of Spotify Premium as a gift but he lives in the states and I live in Canada and the code provided to me in order to redeem the gift doesn't work across border lines. PLEASE HELP? i have no idea how to even get ...
- Hi fam! A friend purchased me 3 months of Spotify Premium as a gift but he lives in the states and I live in Canada and the code provided to me in order to redeem the gift doesn't work acros...
-
-
- Roadie
- 523 Views
- 1 replies
- 0 likes
- 523 Views
- 1 replies
- 0 likes
students discount premium doesn't work, with multiple payments
I tried to get the discount for students, and it seemed that my student status had been accepted, but my account remained set as Spotify free. So I tried again... I must have tried many times beacuse now I've found 4 payments, each of 4.99 and after ...
- I tried to get the discount for students, and it seemed that my student status had been accepted, but my account remained set as Spotify free. So I tried again... I must have tried many times beacuse...
-
- 306 Views
- 0 replies
- 0 likes
- 306 Views
- 0 replies
- 0 likes