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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13413 Views
  • 26 replies
  • 2 likes
  • 13413 Views
  • 26 replies
  • 2 likes

Can't register to premium

hi,i tried to register so many times,but it says that im not eligible,.i want to know why & what to do..pls pls help,.thank you

  • Casual Listener
  • hi,i tried to register so many times,but it says that im not eligible,.i want to know why & what to do..pls pls help,.thank you
  • laurenluvsmusic
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

help me

I have 2 spotify accounts one with Facebook and the other I remember only the username (federico.galiazzo), how can I retrieve the mail and password associated with it? I need immediate help as I have to disable the premium account !!!

  • Newbie
  • I have 2 spotify accounts one with Facebook and the other I remember only the username (federico.galiazzo), how can I retrieve the mail and password associated with it? I need immediate help as I hav...
  • laurenluvsmusic
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Redeem gift card in client?

Hello, A friend of mine has misplaced his Spotify password, as well as the password to his e-mail. He is still logged into his Spotify client on his tablet, though. I wish to send him a gift card he can use to get back to Premium, but he's unable to ...

  • Newbie
  • Hello,   A friend of mine has misplaced his Spotify password, as well as the password to his e-mail. He is still logged into his Spotify client on his tablet, though. I wish to send him a...
  • laurenluvsmusic
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duvida

Eu subscrevi a uma oferta de 3 meses por 0.99€ e cobraram-me 6.99€, o que faço?

  • Newbie
  • Eu subscrevi a uma oferta de 3 meses por 0.99€ e cobraram-me 6.99€, o que faço?
  • user-removed
  • Not applicable
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Help! Subscription

Hi! I just got the 9.99 for 3 months. I don't want it to renew after that because I don't like auto-renew because I use different cards sometimes. How do I make it not renew with out canceling what I paid for?

  • Newbie
  • Hi! I just got the 9.99 for 3 months. I don't want it to renew after that because I don't like auto-renew because I use different cards sometimes. How do I make it not renew with out canceling what I...
  • laurenluvsmusic
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! Hello! New Spotify Premium User Here! I've got some newbie questions :)

Hello! I'm fairly new to using the Spotify premium account and there are some questions I'd like to ask. Here they are:1.) Will I only be charged P129 per month? or are there other fees that I should be aware of?2.) Will I be charged for individual s...

  • Casual Listener
  • Hello! I'm fairly new to using the Spotify premium account and there are some questions I'd like to ask. Here they are: 1.) Will I only be charged P129 per month? or are there other fees that I sh...
  • BlackPrince13
  • Casual Listener
  • 671 Views
  • 2 replies
  • 0 likes
  • NewbQuestions
  • 671 Views
  • 2 replies
  • 0 likes

URGENT

HelloI have a Spotify premium account and I would like to end the subscription. However, I have several email adresses and I can't find the right one. The only thing I know is my username which is gaelle.petton but I don't know my email adress or my ...

  • Newbie
  • Hello I have a Spotify premium account and I would like to end the subscription. However, I have several  email adresses and I can't find the right one. The only thing I know is my usernam...
  • nraney
  • Newbie
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium payment failure, how to get back downloaded songs

I lost my bank account card and made a new one and that's why spotify couldnt charge me anymore so they ended my premium account. They have paused my subcription like a week ago.. Is there any way I could get back my downloaded songs and playlists, i...

  • Newbie
  • I lost my bank account card and made a new one and that's why spotify couldnt charge me anymore so they ended my premium account. They have paused my subcription like a week ago.. Is there any way I ...
  • Melody
  • Spotify
  • 767 Views
  • 1 replies
  • 0 likes
  • 767 Views
  • 1 replies
  • 0 likes

Spotify prenium

Bonjour, il y a un mois ou deux j'ai souscrit a spotify prenium, j'ai donc eu une période d'essai, aujourd'hui la période d'essai n'est plus valide et je n'ai plus accès à prenium et me retrouve avec une option gratuite. J'ai pourtant donné mes codes...

  • Newbie
  • Bonjour, il y a un mois ou deux j'ai souscrit a spotify prenium, j'ai donc eu une période d'essai, aujourd'hui la période d'essai n'est plus valide et je n'ai plus accès à prenium et me retrouve avec...
  • iamandyhill
  • Community Legend
  • 720 Views
  • 1 replies
  • 0 likes
  • 720 Views
  • 1 replies
  • 0 likes

Re: spotify premium doesnt work

I´ve been charge last week and still premium doesnt work.

  • Newbie
  • I´ve been charge last week and still premium doesnt work.
  • kejt_
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! 2 Premium accounts

Hi my hubby has a premium account and I have one too. What steps do we take to transition our accounts into one - the Family Premium. Thanks

  • Newbie
  • Hi my hubby has a premium account and I have one too.  What steps do we take to transition our accounts into one - the Family Premium. Thanks  
  • kejt_
  • Community Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Family premium

I had a single premium account and my husband made a family sharing account and invited me. So if I joined his family account does my account close or do will we be paying 2 subscriptions?

  • Newbie
  • I had a single premium account and my husband made a family sharing account and invited me. So if I joined his family account does my account close or do will we be paying 2 subscriptions?
  • kejt_
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Premium

When I bought spotify (Using PayPal). I pressed "accept and pay". After that an error message came up saying"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment metho...

  • Newbie
  • When I bought spotify (Using PayPal). I pressed "accept and pay". After that an error message came up saying "Oops, seems your card or payment provider is having a bad day. Don't worry, no money h...
  • fanybena
  • Newbie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Spotyfy Premium for 35 users.

Hi. We are aroung 35 users and have just changed mobile company and only have the option with them is to purchace Tidal via there subscription. We/they would prefer to use Spotify and was wondering if it is possible to create a company subscription w...

  • Casual Listener
  • Hi.   We are aroung 35 users and have just changed mobile company and only have the option with them is to purchace Tidal via there subscription. We/they would prefer to use Spotify and was wo...
  • Maxim
  • Spotify Star
  • 567 Views
  • 4 replies
  • 0 likes
  • 567 Views
  • 4 replies
  • 0 likes

3months

I paid for the 3 months premium promo for 129 pesos but when i check the spotify receipt it said that i only paid for 1 month. How can i fix this? Thank you.

  • Newbie
  • I paid for the 3 months premium promo for 129 pesos but when i check the spotify receipt it said that i only paid for 1 month. How can i fix this? Thank you.
  • Maxim
  • Spotify Star
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Solved!! Transfer premium status to other account

Hi there, Through our ISP for home use internet we get a free Spotify Premium account. My dad has used this activation code on a new account ages ago but never uses it. I already have a loaded Spotify account with a huge amount of playlists and I wou...

  • Casual Listener
  • Hi there,   Through our ISP for home use internet we get a free Spotify Premium account. My dad has used this activation code on a new account ages ago but never uses it. I already h...
  • Jebble
  • Casual Listener
  • 454 Views
  • 4 replies
  • 0 likes
  • 454 Views
  • 4 replies
  • 0 likes

Solved!! Premium

I bought premium for one month and it has only been a half month but it says I don't don't have premium anymore more?

  • Newbie
  • I bought premium for one month and it has only been a half month but it says I don't don't have premium anymore more?
  • Jacob
  • Community Legend
  • 452 Views
  • 7 replies
  • 0 likes
  • 452 Views
  • 7 replies
  • 0 likes

Solved!! Paying for Premium but getting free account status

I have been paying for Premium for some time however I recently noticed that all of my Playlists had dissapeared and my account was now the free version. I am still being charged the monthly Premium charge. Not impressed !

  • Newbie
  • I have been paying for Premium for some time however I recently noticed that all of my Playlists had dissapeared and my account was now the free version. I am still being charged the monthly Premium ...
  • hotnspicyyyyyy
  • Roadie
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problema con la promocion de spotify

Tengo una duda, segun la promocion decia que eran 3 meses por 0,99 USD pero cuando se paga sale que se cobrara 0,99 USD cada mes. A alguien mas le sucede lo mismo?

Screenshot (223).png Screenshot (224)_LI.jpg
  • Newbie
  •   Tengo una duda, segun la promocion decia que eran 3 meses por 0,99 USD pero cuando se paga sale que se cobrara 0,99 USD cada mes.   A alguien mas le sucede lo mismo?  
  • Julian
  • Moderator
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! TELA TRAVADA

QUANDO TENTO ALTERAR MINHAS INFORMAÇÕES DE CARTÃO DE CRÉDITO A PAGINA TRAVA E NÃO CONSIGO ALTERAR. A TELA FICA "PENSANDO" E NÃO ATUALIZA.

SPOTIFY BUG.png
  • Newbie
  • QUANDO TENTO ALTERAR MINHAS INFORMAÇÕES DE CARTÃO DE CRÉDITO A PAGINA TRAVA E NÃO CONSIGO ALTERAR. A TELA FICA "PENSANDO" E NÃO ATUALIZA.    
  • Bittencourt
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes