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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14746 Views
  • 27 replies
  • 2 likes
  • 14746 Views
  • 27 replies
  • 2 likes

Superuser Contribution Premium?

I keep trying to buy premium and it just takes me to the family deal... I just wanted the 3 months for 0.99 cents. It's not letting me take that, I have never had a premium account before and it's only me, so the family pack is irrelevant, but it won...

  • Newbie
  • I keep trying to buy premium and it just takes me to the family deal... I just wanted the 3 months for 0.99 cents. It's not letting me take that, I have never had a premium account before and it's on...
  • MaryS
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Paguei boleto,mas não liberaram o premium

Paguei o boleto, mais não recebi um Email confirmando o pagamento.

  • Newbie
  • Paguei o boleto, mais não recebi um Email confirmando o pagamento.
  • Jacob
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

I saw an offer Of 3 months of premium for 0.99 cents so I took it

I then noticed that I paid and wasn't getting premium features. My email wasn't set for my current account I don't think, is there a way to merge them?

  • Newbie
  • I then noticed that I paid and wasn't getting premium features. My email wasn't set for my current account I don't think, is there a way to merge them?
  • Jacob
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Wow i got hit twice by Spotify 129 for 3 months

I got hit twice by Spotify 129 add. I've register today June 4 and it charges to my credit card visa same last may.But I didn't get the premium service.What's happening.Is this a bogus add by Spotify.What can I say. Very disappointing client.Return m...

  • Casual Listener
  • I got hit twice by Spotify 129 add. I've register today June 4 and it charges to my credit card visa same last may. But I didn't get the premium service. What's happening. Is this a bogus add by S...
  • Jacob
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

premium service

subscribed to premium and paid thru paypal but still its on free account status how come?

  • Newbie
  • subscribed to premium and paid thru paypal but still its on free account status how come?
  • Jacob
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Duas cobranças com planos diferentes

Boa noite,Estava assinando pela primeira vez o Spotify, porém, comecei fazendo o plano de estudante (8,50) só que não concretizei, fechei a aba e fiz o plano de 1,99 durante três meses. Logo após, veio as duas cobranças, conforme foto.O que eu faço?

  • Newbie
  • Boa noite, Estava assinando pela primeira vez o Spotify, porém, comecei fazendo o plano de estudante (8,50) só que não concretizei, fechei a aba e fiz o plano de 1,99 durante três meses. Logo após, ...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

no me deja entrar a mi cuenta

tengo problemas para poder ocupar mi cuenta premium solamente me hacen el cobro pero no puedo acceder me dice que tengo solamente la version gratis, necesito ayuda o como puedo cancelar el servicio ya que en la parte de subscripcion me dice que tengo...

  • Newbie
  • tengo problemas para poder ocupar mi cuenta premium solamente me hacen el cobro pero no puedo acceder me dice que tengo solamente la version gratis, necesito ayuda o como puedo cancelar el servicio y...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

VALOR OFERTADO POR 3 MESES

Ao colocar meus dados para emissão do boleto para pagamento, o valor que aparece para pagamento inicial são R$ 16,90 e não o ofertado por 3 meses de 1,99. O boleto foi emitido, mas não farei o pagamento até saber como resolver isso.

  • Newbie
  • Ao colocar meus dados para emissão do boleto para pagamento, o valor que aparece para pagamento inicial são R$ 16,90 e não o ofertado por 3 meses de 1,99. O boleto foi emitido, mas não farei o pagame...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

pague premium pero mi cuenta es Free

pague la promocion de 3 meses por 9 pesos, unos dias fui premium y ahora ya soy free mi suscripcion vense en agosto

  • Newbie
  • pague la promocion de 3 meses por 9 pesos, unos dias fui premium y ahora ya soy free mi suscripcion vense en agosto
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

No puedo realizar el pago a Premium

Hola, llevo semanas intentando cambiarme a Premiun nuevamente. he intentando con diferentes tarjetas, pero el paago simplemente no pasa.¿Soluciones?

  • Newbie
  • Hola, llevo semanas intentando cambiarme a Premiun nuevamente. he intentando con diferentes tarjetas, pero el paago simplemente no pasa. ¿Soluciones?
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

No obtuve mi mes gratis

Me fije en mi portal de spotify y dice que se me acaba el 8/junioSe supone que lo contrate el 8/mayo del mes pasadoQuesiera sabes que si me puede ayudar en eso ... se supone que me estan dando un mes gratis

  • Newbie
  • Me fije en mi portal de spotify y dice que se me acaba el 8/junio Se supone que lo contrate el 8/mayo del mes pasado Quesiera sabes que si me puede ayudar en eso ... se supone que me estan dand...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Updating Payment Issue

Hi, I am unable to update my payment method since my card is about to expire because it wants me to confirm I'm a student, which I haven't been since last december and haven't been paying the student discount since February. How can I update my payme...

  • Newbie
  • Hi,   I am unable to update my payment method since my card is about to expire because it wants me to confirm I'm a student, which I haven't been since last december and haven't been paying th...
  • osornios
  • Spotify Star
  • 991 Views
  • 1 replies
  • 0 likes
  • card
    Payments
    Update
  • 991 Views
  • 1 replies
  • 0 likes

Solved!! Mi spotify premium no esta

Buenas hoy pague spotify premium por la promocion de 3 meses por 1 dolar pero despues de pagar cancele la suscripcion de renovacion para que no me cobre despues de que se acabe el spotify pero por alguna razon mi cuenta de spotify no obtuvo el premiu...

  • Casual Listener
  • Buenas hoy pague spotify premium por la promocion de 3 meses por 1 dolar pero despues de pagar cancele la suscripcion de renovacion para que no me cobre despues de que se acabe el spotify pero por al...
  • Sk41rez
  • Casual Listener
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

Three month trial for 9.99

After sign-up was complete it told me that I will be charged on 7/3 next month it's supposed to be free for three months can someone help

  • Visitor
  •  After sign-up was complete it told me that I will be charged on 7/3 next month it's supposed to be free for three months can someone help 
  • osornios
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Spotify premium shared

I want to create a spotify family premium account. If i share my account with my friends and log in on the account to listen to music at the same time, it will be a problem????

  • Newbie
  • I want to create a spotify family premium account. If i share my account with my friends and log in on the account to listen to music at the same time, it will be a problem????
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Mal servicio

Pague los 9 pesos para 3 meses, se me hizo el cargo, pero me dice que segun agarre otra prueba gratis o alguna otra oferta similar, y no me hice premium, e cobro y todo, lo unico que eh usado es la prueba gratis esa de 7 dias que te da al inicio

  • Newbie
  • Pague los 9 pesos para 3 meses, se me hizo el cargo, pero me dice que segun agarre otra prueba gratis o alguna otra oferta similar, y no me hice premium, e cobro y todo, lo unico que eh usado es la p...
  • osornios
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Did upgrade now my wife can't upgrade

I used my credit card to buy the three month premium account deal. My wife wanted to update her account as well, but it is saying that she's used this offer already. Is it due to using the same credit card that I used on my account?

  • Newbie
  • I used my credit card to buy the three month premium account deal. My wife wanted to update her account as well, but it is saying that she's used this offer already. Is it due to using the same credi...
  • osornios
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes