Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 165813 Views
- 110 replies
- 12 likes
- 165813 Views
- 110 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18562 Views
- 27 replies
- 4 likes
- 18562 Views
- 27 replies
- 4 likes
Superuser Contribution No automatic payment
I got premium for al long time. And i've switched to family premium 2/3 months ago. Normally it pays automaticly on the 7 of the month. But it hasn't payed this 7th of june and in the app it says i have a free account. I have enough money on my payme...
- I got premium for al long time. And i've switched to family premium 2/3 months ago. Normally it pays automaticly on the 7 of the month. But it hasn't payed this 7th of june and in the app it says i h...
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- Not applicable
- 388 Views
- 1 replies
- 0 likes
- 388 Views
- 1 replies
- 0 likes
Superuser Contribution Problem with payment
I'm having problems with my invoice, this month I received 2 bills on my invoice to pay. I have already seen the site, and they redirect me to the receipts page, but I can't connect because the page is offline. I would like to someone help me!
- I'm having problems with my invoice, this month I received 2 bills on my invoice to pay. I have already seen the site, and they redirect me to the receipts page, but I can't connect because the page ...
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- Not applicable
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Superuser Contribution Re: Charged but school isnt recognised
buenas tardes: hace 3 meses empece a usar potify familiar pero siempre se cobraba dos veces y en la pagina dice que el segundo pago que se cobraba se iba a utilizar para pagar el otro mes automaticamente pero siempre me terminaba cobrando igual y aho...
- buenas tardes: hace 3 meses empece a usar potify familiar pero siempre se cobraba dos veces y en la pagina dice que el segundo pago que se cobraba se iba a utilizar para pagar el otro mes automaticam...
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- Not applicable
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
If I order the 3 months
If I order the 3 months, can I cancel it when I have to pay again or end up right?
- If I order the 3 months, can I cancel it when I have to pay again or end up right?
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- Community Legend
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Superuser Contribution CUENTA PREMIUM
Hola, tengo cuenta premium, la acabo de adquirir hoy y mi musica que tenia antes no la puedo escuchar sin internet, cuando me dieron una semana gratis de spotify podia escuchar la musica que habia descargado sin internet, ahora mi musica no esta desc...
- Hola, tengo cuenta premium, la acabo de adquirir hoy y mi musica que tenia antes no la puedo escuchar sin internet, cuando me dieron una semana gratis de spotify podia escuchar la musica que habia de...
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- Not applicable
- 269 Views
- 1 replies
- 0 likes
- 269 Views
- 1 replies
- 0 likes
Premium 3 month promo
I buy spotify promotion 3 month for idr 49.900, but in my account just 1 month premium, from this day until 10 july 2017. please help me to solved it!
- I buy spotify promotion 3 month for idr 49.900, but in my account just 1 month premium, from this day until 10 july 2017. please help me to solved it!
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- Spotify Star
- 279 Views
- 3 replies
- 0 likes
- 279 Views
- 3 replies
- 0 likes
Superuser Contribution FAMILIAR PLAN
Hi, yesterday I got an email from Spotify because they wanted to verify that we had the conditions and requirements of this kind of subscription. Unfortunately, I missclicked the last number of the postal code and now Spotify wants to remove our subs...
- Hi, yesterday I got an email from Spotify because they wanted to verify that we had the conditions and requirements of this kind of subscription. Unfortunately, I missclicked the last number of the p...
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- Roadie
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Superuser Contribution Premium doesn't work
I've done the premium signature, but it keeps as free. What should I do?
- I've done the premium signature, but it keeps as free. What should I do?
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- Roadie
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Superuser Contribution Failed to subscribe but money taken
Hi, I've been a premium user for months today I discovered there is a student discount and tried to get my discount but I failed to upload necessary files to prove I am a student and spotify took my money nevertheless for 3 times. Is that money going...
- Hi, I've been a premium user for months today I discovered there is a student discount and tried to get my discount but I failed to upload necessary files to prove I am a student and spotify took my ...
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- Roadie
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Superuser Contribution Can't use my account
A few days ago, Spotify took the money for my Spotify Premium subscription from my bank-account. I accidentaly booked my money back to my own bank-account. Now since a few days I can't use my Spotify account anymore. I need Spotify today because I'm ...
- A few days ago, Spotify took the money for my Spotify Premium subscription from my bank-account. I accidentaly booked my money back to my own bank-account. Now since a few days I can't use my Sp...
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- Roadie
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Superuser Contribution Premium features not working after subscribing
Last night I subscribed to premium. however when I try to change the streaming audio quality to extreme it is telling me i need to subscribe to premium for this feature. Every premium feature is working fine except this. I tried logging out, fully cl...
- Last night I subscribed to premium. however when I try to change the streaming audio quality to extreme it is telling me i need to subscribe to premium for this feature. Every premium feature is work...
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- Roadie
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Premium Not Activated
I made the purchase to Premium and yet after couple of days i dont have either a comfirmation e-mail nor the status of my account has changed ! Also my credit card has been charged with the amount !
- I made the purchase to Premium and yet after couple of days i dont have either a comfirmation e-mail nor the status of my account has changed ! Also my credit card has been charged with the am...
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- Community Legend
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Superuser Contribution Charged twice per month
Hello I've contacted my bank and they've said it has came out twice you need to fix because they can't they told me y'all have to do it if need be I will get my bank statement for you to see FIX IT!
- Hello I've contacted my bank and they've said it has came out twice you need to fix because they can't they told me y'all have to do it if need be I will get my bank statement for you to see FIX IT!
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- Casual Listener
- 252 Views
- 3 replies
- 0 likes
- 252 Views
- 3 replies
- 0 likes
3 month 99 cent
Yesterday i bought spotify premium for 3 month-99 cent but it dont works on my iphone and on my computer only on playstation and ipad. What should i do?
- Yesterday i bought spotify premium for 3 month-99 cent but it dont works on my iphone and on my computer only on playstation and ipad. What should i do?
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- Spotify Star
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
upgrade premium
hello, I tried to upgrade the 2 accounts of my daughters, and one work perfectly, the other is not working, becuase Spotify is waiting to authorize it.I'm afraid that they think is an error, or a double request for the same account.but there is no ca...
- hello, I tried to upgrade the 2 accounts of my daughters, and one work perfectly, the other is not working, becuase Spotify is waiting to authorize it.I'm afraid that they think is an error, or a dou...
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- Spotify Star
- 242 Views
- 4 replies
- 0 likes
- 242 Views
- 4 replies
- 0 likes
Is there any other payment method for spotify premium
I am currently using spotify premium and paying thru my credit card. But just recently, I closed my credit card account and so I received an email and botif from Spotify that my payment was not made. Is there any other way to pay my subscription beca...
- I am currently using spotify premium and paying thru my credit card. But just recently, I closed my credit card account and so I received an email and botif from Spotify that my payment was not made....
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- Rising Star 1
- 339 Views
- 1 replies
- 0 likes
- 339 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution One year Spotify Premium
Hello,i'm going to activate the offer for one year of spotify premium but, next month I will move for a project abroad for one year approximately, i would like to know if my premium subscription will continue to run smoothly for the entire duration o...
- Hello, i'm going to activate the offer for one year of spotify premium but, next month I will move for a project abroad for one year approximately, i would like to know if my premium subscription wi...
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- Roadie
- 1173 Views
- 3 replies
- 0 likes
- 1173 Views
- 3 replies
- 0 likes
college student discount changed to regular premium
Hello spotify community, my college discount premium renewed a while back and switched me with regular premium. I just recently paid the monthly bill of 9.99$ and am wondering if I try to switch back to the college discount will I be charged twice? A...
- Hello spotify community, my college discount premium renewed a while back and switched me with regular premium. I just recently paid the monthly bill of 9.99$ and am wondering if I try to switch...
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Is it one credit card only valid for one account?
Hi, yesterday I subscribed for a premium account using my friend's CC (he already pay for his spotify using the same CC, around 3 days ago). The CC already charged yesterday, but my account is still free. I didnt get any receipt from spotify. Is it o...
- Hi, yesterday I subscribed for a premium account using my friend's CC (he already pay for his spotify using the same CC, around 3 days ago). The CC already charged yesterday, but my account is still ...
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- Spotify Star
- 215 Views
- 1 replies
- 0 likes
- 215 Views
- 1 replies
- 0 likes
Superuser Contribution New phone, do i need to pay for premium again?
Hey guys,Just got a new phone and ive logged into my account and its not premium. Do i need to pay for it again? I dont care if i dont have premium on my old phone so am i able to transfer it to the new phone?Thanks
- Hey guys, Just got a new phone and ive logged into my account and its not premium. Do i need to pay for it again? I dont care if i dont have premium on my old phone so am i able to transfer it to th...
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- Roadie
- 283 Views
- 2 replies
- 0 likes
- 283 Views
- 2 replies
- 0 likes