premium payment failure, how to get back downloaded songs

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premium payment failure, how to get back downloaded songs

spoty321
Newbie

I lost my bank account card and made a new one and that's why spotify couldnt charge me anymore so they ended my premium account. They have paused my subcription like a week ago.. Is there any way I could get back my downloaded songs and playlists, if I make a payment for the premium again? I really don't want to download them again.

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Re: premium payment failure, how to get back downloaded songs

Community Manager
Community Manager

Hey there @spoty321!

 

Thanks for reaching out on the Community.

 

We're afraid it's not possible for us to manually re-download your offline tracks.

Once you're back on Premium, you'll need to download these again with the steps here:

https://support.spotify.com/using_spotify/playlists/listen-offline/.

We appreciate your feedback on this, and we'll pass it directly on to the team.

 

Thanks, and best regards.

/M

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