refund

[itskajul]

i was just checking out the student discount plan and i had to put in my credit card, but didnt realize that it only applied to college students. I exited but was still charged $4.99. i need a refund please because im already paying for apple music. it should be more clear that once you put your card info you will be charged

[Maxim]

Hey @itskajul,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.