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spotify not accepting debit card for payment.

spotify not accepting debit card for payment.

Received notification from spotify that payment did not go through and to update payment info. Tried 5 different debit cards after spotify informed me to please find another form of payment when it always took it before. Also said they will try to run it again in a few days.  Now i no longer have premium account and of course "there is no phone number for consumers to contact" and.....im just waiting. hello spotify, u have ppl tryin to throw money at you. Can u hire personnel to assist ur paying customers like u give a shhhh?

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1 Reply

Hey @amoreno199,

please make sure your card meets all the requirements to purchase Spotify Premium.

 

Card_Problems_Twitter.png

 

Also you should take a look at this support site, follow the troubleshooting there, and try a different payment method as a last resource.

 

Have a nice day!

LK608

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