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subscription

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Plan

Free/Premium

Country U.S.

 

Device

(iPhone 7, Chromebook)

Operating System

(iOS 10, Windows 10,etc.)

 

My Question or Issue

I am being charged $10 monthly for spotify but I cannot login to my account but the hulu account works fine. I am trying to sync up both so I can cancel it but when I log into my account it says im free despite being charged. I already reset the password and made sure I dont have multiple accounts. Also my username was changed to numbers and I tried that thread to solve it and it didnt help.

Reply
1 Reply

Hi there @altruisticcat,

thanks for reaching out !

 

Is it possible your account was linked to a Facebook account and that you made changes lately ?

 

The reason why i'm asking is that the change of username can imply a disconnection between a Facebook account to Spotify.

 

thanks for your cooperation 🙂

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