trying to purchase 12 months gift card and will not take ANY credit card

[tprestonia]

I'm trying to purchase a 12 month sub for a gift and it will not take my visa or discover.  I've called both of my cards to see if my cards are working and all is good.  They also tell me that no attempt has been made by spotify to charge my cards.  Are you having a problem with your website not taking ANY payments right now????

[imattolo]

Hello @tprestonia, welcome to the community!

Please try to purchase your twelve-months gift card in a private/incognito window of your current web browser.

Let me know 🙂

[tprestonia]

Yes.....it would NOT work in Chrome but did work in Firefox.  Not sure why, but I was able to finally purchase.

[imattolo]

Hi @tprestonia,

I’m glad you managed to purchase your gift card! 

If you have other answers, feel free to ask 🙂