I have several issues continuing with Spotify.
Background : I was previously on my dad's Premium Family plan while I was living with them before moving to Stockholm last year. After moving of course I was no longer able to use that account, stating that I had been abroad for more than 14 days. Understandable but here's where things get annoying..
1. SPOTIFY.COM : Since moving over a year ago, I've not been able to access Spotify.com from my Macbook. In the beginning it only loaded to an Error page, but now it directs me to a DSN or VPN link. This is the only website that I have this issue with. Given that Spotify is a Stockholm based company, it seems even more unsettling.
2. SPOTIFY APP : A few days ago I purchased the Spotify Premium and Headspace bundle. I had to do so using my partner's computer. Initially I was rejected but I found that I needed to change the Country in my profile, from USA to Sweden - fortunately I was able to login using my previous login and password. From there I was able to complete the transaction. The email confirmation was immediately sent with the links for downloading both apps. To begin my Headspace account, I was able to link directly with my new Spotify account - even using the login/password in my iPhone's history. Headspace is already up, running and in use! Spotify is still rejecting me though in the app - on my Mac and iPhone - and online. (I'm using my work computer now). It's still saying that I've been abroad for more than 14 days!!!
3. I left a message on the community board the day I purchased the bundle, and received a very generic answer. They definitely did not look at my specific profile, nor did they attempt to resolve my issues from their end. I responded to their very general response within an hour and have been waiting since. Hence the new post.
4. I have no way to update the information or contact Spotify representatives for quick support and resolutions. It has been 3 days. 3 days of paying for something I cannot use. 3 days of a wonderful discount - 99SEK for the first 3 months. Doesn't seem fair to be paying for a service that isn't providing, especially when it's time-limiting.
Please Spotify reach out to resolve this for me as I am very eager to utilize what you offer 🙂 I would also appreciate you to adjust my end date for this package deal, to reflect the number of days which I've been unable to access my app and website.