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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59338 Views
  • 25 replies
  • 5 likes
  • 59338 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35391 Views
  • 19 replies
  • 2 likes
  • 35391 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26555 Views
  • 16 replies
  • 2 likes
  • 26555 Views
  • 16 replies
  • 2 likes

Want to change premium plan

Hi. I am already a premium user but i want to change my plan. How?

  • Newbie
  • Hi. I am already a premium user but i want to change my plan. How?
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Nao consigo cancelar pq nao sei o email.esqueci

Não lembro o email da conta.Preciso cancelar e não consigo.Existe algum telefone q possa falar?

  • Newbie
  • Não lembro o email da conta.Preciso cancelar e não consigo.Existe algum telefone q possa falar? 
  • Bittencourt
  • Spotify Star
  • 624 Views
  • 1 replies
  • 0 likes
  • 624 Views
  • 1 replies
  • 0 likes

No acepta mis tarjetas

Tengo Premium hace tiempo. Mi banco cambió de dueños y ahora ya no tengo Mastercard sino AmEx (mi cuenta es de Argentina y las tarjetas tambien de Argentina) y al intentar ingresar tarjeta el sistema dice que no corresponde al país de mi cuenta (??)....

  • Casual Listener
  • Tengo Premium hace tiempo. Mi banco cambió de dueños y ahora ya no tengo Mastercard sino AmEx (mi cuenta es de Argentina y las tarjetas tambien de Argentina) y al intentar ingresar tarjeta el sistema...
  • Chaostar
  • Casual Listener
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

Payment

Is not letting me to pay premium suscription. 

  • Visitor
  • Is not letting me to pay premium suscription. 
  • Luke
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Premium subscription is not working in my mobile

My app has been updated and when I have log in again, my premium subscription doesn't work and I can't download music in my mobile.....

  • Casual Listener
  • My app has been updated and when I have log in again, my premium subscription doesn't work and I can't download music in my mobile.....
  • Luke
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Installed spotify on new phone but wont show premium although i am already subscribed

Hi, I have got a new phone, when I log in it doesn't pick up my premium, it's asking me to subscribe when I already have and have been for about a year! Any ideas? Thanks.

  • Newbie
  • Hi,   I have got a new phone, when I log in it doesn't pick up my premium, it's asking me to subscribe when I already have and have been for about a year!    Any ideas?   Th...
  • JackBeau
  • Composer
  • 135 Views
  • 1 replies
  • 1 likes
  • 135 Views
  • 1 replies
  • 1 likes

Account not found

So I made a new account under the 3 month trial and y'all charged me for the premium however when I go to log in with the email address I used to sign up it says it does not match any users. With that being said if you guys charged me for for an acco...

  • Visitor
  • So I made a new account under the 3 month trial and y'all charged me for the premium however when I go to log in with the email address I used to sign up it says it does not match any users. With tha...
  • JackBeau
  • Composer
  • 1265 Views
  • 5 replies
  • 0 likes
  • 1265 Views
  • 5 replies
  • 0 likes

Solved!! Do spotify keep card details on file?

So I cant afford to pay the ludicrous price that spotify ask for premium but the service is only just slightly easier to use than downloading all my own stuff and not having to pay for it so I make a new account and snag a deal when ever they come up...

  • Casual Listener
  • So I cant afford to pay the ludicrous price that spotify ask for premium but the service is only just slightly easier to use than downloading all my own stuff and not having to pay for it so I make a...
  • Maxim
  • Spotify Star
  • 1099 Views
  • 5 replies
  • 0 likes
  • 1099 Views
  • 5 replies
  • 0 likes

Premium

Please end my premium and give me my money back.

  • Newbie
  • Please end my premium and give me my money back.
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Payment

I am currently paying for two different accounts with the same card details and i want to cancel the one i don't use but cant access it. How do i do it? Help!!

  • Newbie
  • I am currently paying for two different accounts with the same card details and i want to cancel the one i don't use but cant access it. How do i do it? Help!!
  • imattolo
  • Community Legend
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Solved!! Payment completed but my acccount is still not premium

Recently i was trying to sign up for premium student account, i submitted my payment info but i couldn't upload my student id pdf file. Even though it was written that the money wouldn't be transferred until my student discount request is validated, ...

  • Newbie
  • Recently i was trying to sign up for premium student account, i submitted my payment info but i couldn't upload my student id pdf file. Even though it was written that the money wouldn't be transferr...
  • imattolo
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Payment Question: Full 1 year Payment Plan with student discount possible?

Is there an option to pay for a full year of premium with the student discount & a method other than PayPal? I want to use a credit card, but it only shows me Paypal or Paysafecard??

  • Newbie
  • Is there an option to pay for a full year of premium with the student discount & a method other than PayPal? I want to use a credit card, but it only shows me Paypal or Paysafecard?? 
  • 0_tc7bqbi-1d5
  • Newbie
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium har pausats

Har i förra veckan tecknat nytt abonnemang för ett helt år för premium - betalningen för HELA året är gjord - pengarna dragna från min bank och ser att Spotify tagit emot betalningen - men likt väl så får jag bara.Har provat logga ut och in igen men ...

  • Newbie
  • Har i förra veckan tecknat nytt abonnemang för ett helt år för premium - betalningen för HELA året är gjord - pengarna dragna från min bank och ser att Spotify tagit emot betalningen - men likt väl s...
  • SergioDavid
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobran el mes gratis

Me están cobrando los $99 pero apenas puse el premium y me decía que iba a tener mi mes gratis y que terminando me empezarian a cobrarMe gustaría saber porqué y que me regresen esos $99 porque a mí me dijeron que era un mes gratis pero si tengo que p...

  • Newbie
  • Me están cobrando los $99 pero apenas puse el premium y me decía que iba a tener mi mes gratis y que terminando me empezarian a cobrar Me gustaría saber porqué y que me regresen esos $99 porque a mí...
  • SergioDavid
  • Roadie
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 kontoer

Hei. Jeg oppdaget at jeg har 2 kontoer på Spotify. Den ene tilhører en gammel mail adresse som jeg ikke kan bruke lengre (tilhørte arbeid) og den har jeg spotify premier på. Den andre er tilknyttet min ordinære mail og belastes månedlig. Jeg får ikke...

  • Visitor
  • Hei. Jeg oppdaget at jeg har 2 kontoer på Spotify.  Den ene tilhører en gammel mail adresse som jeg ikke kan bruke lengre (tilhørte arbeid) og den har jeg spotify premier på. Den andre er tilkny...
  • SergioDavid
  • Roadie
  • 1088 Views
  • 1 replies
  • 0 likes
  • 1088 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Öğrenci indirimi onay

Ben iki gün once başvurdum fakat halen onaylanmadı normal uyelik alacaktım farkettim ki ödeme gerçekleşmiş ama halen free hesap kullanıyorum normal uyelik alayım ya da öğrenci indirimini kullanayım

  • Newbie
  • Ben iki gün once başvurdum fakat halen onaylanmadı normal uyelik alacaktım  farkettim ki ödeme gerçekleşmiş ama halen free hesap kullanıyorum normal uyelik alayım ya da öğrenci indirimini kullan...
  • SergioDavid
  • Roadie
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Premium omaggio per 60 giorni

Buonasera,2 mesi fa ho attivato i 60 giorni gratis di Premium, nonostante ho ricevuto di aver effettuato il pagamento mi diceva che avevo un profilo Free.Ieri è scaduto l'abbonamento e ovviamente mi hanno chiesto i soldi del rinnovo, ma io non ho pot...

  • Newbie
  • Buonasera, 2 mesi fa ho attivato i 60 giorni gratis di Premium, nonostante ho ricevuto di aver effettuato il pagamento mi diceva che avevo un profilo Free. Ieri è scaduto l'abbonamento e ovviamente...
  • SergioDavid
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invitation to Spotify premium for Family doest work

I been trying to join the premium of my family but everytime I try it show me an error and said that im unable to joint the plan, I try to change my email and doest work and the information Im using is the real one, what can I do?

  • Casual Listener
  • I been trying to join the premium of my family but everytime I try it show me an error and said that im unable to joint the plan, I try to change my email and doest work and the information Im using ...
  • tonola09
  • Casual Listener
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error con premium en Movistar

Tengo asociado mi número con mi cuenta y tengo contratado Spotify premium. Desde hoy dejo de funcionar y el servicio a cliente de Movistar es horrible .llevo mucho tiempo usando la suscripción y no había tenido este problema .

  • Newbie
  • Tengo asociado mi número con mi cuenta y tengo contratado Spotify premium. Desde hoy dejo de funcionar y el servicio a cliente de Movistar es horrible .llevo mucho tiempo usando la suscripción y no h...
  • SergioDavid
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes