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Ask here for help with Premium, payments and trials.
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
I upgraded to family from premium yesterday. Does it go into effect immediately? It says my subscription will renew on 8/29 or does it wait until then? I can send my family invites but they don't seem to hook them up. any tips?
I paid for premium now I don't have it I want this fixed please
Kindly Help me on my situation folks.. I want to register on their 3months promo but still no luck..
hi i just join the awesome comunity as a trial member for 7 days today i recieve a offer to get 3 month for only a dollar i accepted but the sup doesnt show on my account i just only have the trial one who is about to expire in 4 days y pay using pay...
I started getting charged on my credit card for the Premium Service. However, on my Iphone I keep getting notice on red saying that I need to pay ASAP or else my account will stop working. WHY????? HELP!!!!
Quiero acceder al paquete premium pero no tengo tarjeta. Como puedo hacer para realizar el pago?
Hi there. few seconds ago I tried to subscribe to premium account. 1TL for 3 month. I made the payment but it didn't turned to Premium account and then I tried a second time but it didn't go well. And also Spotify got the money twice time so I don't ...
My dear mother forgot my spotify payments were direct debited from her credit card, reporting the payments fraudulent and cancelling her card. I was not aware of this until I was no longer able to access my account. I now have absolutely no access to...
I have stopped my subscription to Spotify, I cannot access it any longer but I am still being charged on my credit card!!!Obviously there is no telephone number or email to call or write for complaints!
I have been charged for premium yet on my iPhone and my computer it hasn't registered that I have premium. It still says that I am on spotify free when they have charged me. I have tried logging out and into my account again, deleted the app and redo...
I have already tried to log in again, no use, also tried to re-install the app, no use again. Can somebody help me? I paid and it's still free.
I have spotify in my I phone and am wondering how to get a hold of any customer service line because spotify has been charging my debit card 2 times a month and it should only be 1 time a moth!!!
I have been trying to sign my wife up for the family premium and her email is a Gmail account. When I looked up why there was an error in the field to invite her (The message said the email field was not filled out properly even though I had triple c...
Hello I'm trying to pay for either the 0.99 for 3 months, 9.99 for three months, or even 9.99 for the months forward. I have been using/testing a variety of cards that I can use to pay but I can never get past that point of filling out the informatio...
Ola, estou tendo problemas para assinar o premium do spotify, nao esta aceitando nenhuma forma de pagamento. Quando tento efetuar com cartao de credito, aparece a mensagem q o servico de pagamento esta com problemas, mesmo nem tentando efetuar o debi...
Payment is failed but sure I wrote correct numbers also it's payment way I do another account and its work (Prepaid card) I read payment help but didn't helpful please help me I will buy for my girlfriend
I have currently two plans at Spotify (one premium and one family plan). Now, for obvious reasons (save some money...) I would like to cancel the premium plan and simply just keep the family plan. How can I transfer the playlists created in the premi...
Hello. I want to ask about my Premium subscription issue. I put in a free code that lasts for a month, then I purchased a month of Premium on the same day. When I show my account, it says that "your plan will automatically renew in 9/20/2018," which ...
To begin with,spotify asked me to update my payment data,then,when I put all the information,it did not accept.I have checked the informations several times and can´t find anything wrong.Please,if somebody knows what I may be doing wrong,tell me. Tha...
Me han cobrado 3 veces 0,45 UF por cuenta premiun y no esta activa¿Como puedo eliminar esos pagos?