Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 89819 Views
- 55 replies
- 5 likes
- 89819 Views
- 55 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11270 Views
- 24 replies
- 2 likes
- 11270 Views
- 24 replies
- 2 likes
Argentina, cant purchase premium
Hi, i tried a lot of times to buy the annual suscription but a red sign comes out saying error. All the dayta is fine and the card also, the only means of payment is credit, everything is fine but i dont know why i cannot buy it, several days ago i a...
- Hi, i tried a lot of times to buy the annual suscription but a red sign comes out saying error. All the dayta is fine and the card also, the only means of payment is credit, everything is fine but i ...
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- Spotify Star
- 259 Views
- 3 replies
- 0 likes
- 259 Views
- 3 replies
- 0 likes
Superuser Contribution Offered 3 moths of Premium for 19.99 zł but got only 1 month
PlanPremiumCountryPolandDeviceLG G6Operating SystemAndroid 8.0 My Question or Issue I was offered a 3 month subscription for 19.99 PLN, so i bought it using my mobile phone( I had got offer when i had been on mobile). Now on account page I see that I...
- Plan Premium Country Poland Device LG G6 Operating System Android 8.0 My Question or Issue I was offered a 3 month subscription for 19.99 PLN, so i bought it using my mobile ph...
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- Spotify Legend
- 538 Views
- 5 replies
- 0 likes
- 538 Views
- 5 replies
- 0 likes
Student to Family premium
My Question or IssueI am currently using a premium student discount and thinking of joining a premium family discount. How does the conversion go? When I will be in the family pack, can I join the student discount again later?
- My Question or Issue I am currently using a premium student discount and thinking of joining a premium family discount. How does the conversion go? When I will be in the family pack, can I join the ...
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- Community Legend
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Superuser Contribution Charged twice dont have twitter
None of the below information is required. However, the more you provide the easier it will b My Question or Issue Hi I have been charged twice by spotify as I also have an account with spark in new zealand which gives me 50% off but I have been char...
- None of the below information is required. However, the more you provide the easier it will b My Question or Issue Hi I have been charged twice by spotify as I also have an acc...
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- Spotify Legend
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Superuser Contribution Signed to Family subscription but I keep being charged for my ex-premium account
Plan Family (ex-Premium) Country ITALY Device HUAWEI P20 PRO Operating System ANDROID My Question or Issue I changed to Family subscription with my cousins (I was Premium before), but i keep getting charged for my ex-premium account. I tried to cance...
- Plan Family (ex-Premium) Country ITALY Device HUAWEI P20 PRO Operating System ANDROID My Question or Issue I changed to Family subscription with my cousin...
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- Spotify Legend
- 302 Views
- 3 replies
- 1 likes
- 302 Views
- 3 replies
- 1 likes
Superuser Contribution I've got charged for normal subscription, then I changed to family.
I paid for normal subscription, then after 1 minute I changed it to family. Can i get my money back? I'm gonna pay normal price for family, or only difference between these 2 versions?
- I paid for normal subscription, then after 1 minute I changed it to family. Can i get my money back? I'm gonna pay normal price for family, or only difference between these 2 ...
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- Spotify Legend
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Ya no tengo premium pero me siguen cobrando, quiero dar de baja el.servicio
Sistema operativo AndroidCelular Huawei L09País ChileQuiero dar de baja el.servicio por favor, ya que me siguen cobrando.
- Sistema operativo Android Celular Huawei L09 País Chile Quiero dar de baja el.servicio por favor, ya que me siguen cobrando.
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- Spotify Legend
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
College not available on student discount
My Question or Issue When applying for student premium discount, I am unable to find my college. When signing up before I used unidays and it was really easy. Why all of a sudden has it changed?
- My Question or Issue When applying for student premium discount, I am unable to find my college. When signing up before I used unidays and it was really easy. Why all of a sudden has it change...
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- Spotify Star
- 262 Views
- 1 replies
- 0 likes
- 262 Views
- 1 replies
- 0 likes
Payments fails every month
PlanPremiumCountry Czech RepublicDeviceNokia 7 plusOperating SystemAndroid 9 My Question or Issue Every month I get a payment failure and I need to update my payment details to pay for spotify. I'm tired of this. Every...month. I tried every advice i...
- Plan Premium Country Czech Republic Device Nokia 7 plus Operating System Android 9 My Question or Issue Every month I get a payment failure and I need to update my paymen...
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- Spotify Star
- 168 Views
- 1 replies
- 0 likes
- 168 Views
- 1 replies
- 0 likes
Gift for husband
I am trying to purchase a year subscription to premium for my husband for Christmas. How can I go about doing this?
- I am trying to purchase a year subscription to premium for my husband for Christmas. How can I go about doing this?
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- Composer
- 278 Views
- 3 replies
- 0 likes
- 278 Views
- 3 replies
- 0 likes
0,99 for 3 month + student discount
PlanPremiumCountry Germany Hi there,my question is if i can get the offer of 0,99€ for the first 3 months and get the student discount of 50% afterwards as well and if yes how.Thanks
- Plan Premium Country Germany Hi there, my question is if i can get the offer of 0,99€ for the first 3 months and get the student discount of 50% afterwards as well an...
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- Spotify Star
- 357 Views
- 1 replies
- 0 likes
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3 month discount
- 357 Views
- 1 replies
- 0 likes
Unable to Stay Premium
Premium for Family sub was cancelled by mistake and I am unable to opt to continue my membership after the trial period ends.
- Premium for Family sub was cancelled by mistake and I am unable to opt to continue my membership after the trial period ends.
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- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
renew family subscription after cancelling
PlanPremium FamilyCountry USADeviceMACBOOK PROOperating System(iOS 10 Mojave) My Question or Issuehello everyone, having some trouble renewing my premium family subscription after cancelling it mistakenly a few days ago. When I go to the subscription...
- Plan Premium Family Country USA Device MACBOOK PRO Operating System (iOS 10 Mojave) My Question or Issue hello everyone, having some trouble renewing my premium family subscrip...
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- Spotify Star
- 355 Views
- 3 replies
- 0 likes
- 355 Views
- 3 replies
- 0 likes
Wrong price of premium subscription
PlanPremiumCountry - Poland DevicePC WindowsOperating SystemWindows 10 My Question or Issue My question is, why I have to pay 29.99zł montly for subscription if it says that premium is for 19.99zł in Poland??
- Plan Premium Country - Poland Device PC Windows Operating System Windows 10 My Question or Issue My question is, why I have to pay 29.99zł montly for subscription if it ...
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- Spotify Star
- 484 Views
- 6 replies
- 0 likes
- 484 Views
- 6 replies
- 0 likes
PREMIUM TODO BUGADO
Pela terceira vez estou assinando o premium e pela terceira vez está acontecendo o mesmo erro!Da primeira vez eu assinei, não recebi nenhum recibo e nenhum email e nenhum premium foi ativado, mas na fatura do cartão já constava a cobrança de 1,99.Poi...
- Pela terceira vez estou assinando o premium e pela terceira vez está acontecendo o mesmo erro! Da primeira vez eu assinei, não recebi nenhum recibo e nenhum email e nenhum premium foi ativado, mas n...
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- Spotify Star
- 255 Views
- 3 replies
- 0 likes
- 255 Views
- 3 replies
- 0 likes
Can’t pay
PlanFree/PremiumCountry LithuaniaDeviceiPhone 6sOperating SystemiOS 12.1.1 My Question or Issue I want to buy spotify premium but it says payment failed. I have enough money but it still says failed. I tried login and logout, tried different browsers...
- Plan Free/Premium Country Lithuania Device iPhone 6s Operating System iOS 12.1.1 My Question or Issue I want to buy spotify premium but it says payment failed. I ...
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- Spotify Star
- 225 Views
- 3 replies
- 0 likes
- 225 Views
- 3 replies
- 0 likes
Solved!! change country...will not accept payment for premium
I have now done what spotify told me regarding changing country from norway to spain.....cancelled my subsciption....so, when I tried to pay for renewal of premium, it won't accept my credit card.Do spotify expect me to go to my bank here in spain an...
- I have now done what spotify told me regarding changing country from norway to spain.....cancelled my subsciption....so, when I tried to pay for renewal of premium, it won't accept my credit ...
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- Spotify Star
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Subscription failed.
P9 for 3 monthsPremiumPhilippines I used different debit cards to subscribe for P9 for 3 months offer in Spotify, but it always say "Purchase failed". Why is that?
- P9 for 3 months Premium Philippines I used different debit cards to subscribe for P9 for 3 months offer in Spotify, but it always say "Purchase failed". Why is that?
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- Spotify Star
- 267 Views
- 3 replies
- 0 likes
- 267 Views
- 3 replies
- 0 likes
Family Plan Member Keeps getting Kicked Out
PlanPremiumCountryTurkey Device(Huawei P20 Lite, Xiaomi Mi A1, Windows 10 Pro PC's)Operating System(Android Oreo, Windows 10 Pro) My Question or Issue Hello,I had a family plan premium but my wife (who is living with me in the same house) keeps getti...
- Plan Premium Country Turkey Device (Huawei P20 Lite, Xiaomi Mi A1, Windows 10 Pro PC's) Operating System (Android Oreo, Windows 10 Pro) My Question or Issue ...
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- Casual Listener
- 1724 Views
- 2 replies
- 0 likes
- 1724 Views
- 2 replies
- 0 likes
Superuser Contribution Cancelled Premium trial, still being charged
I signed up for a free trial of the premium service and cancelled within 30 days. Since then, I've been charged $16 and $14 per month. I cannot understand how I'm being billed.I don't have any credit card info attached to my account.
- I signed up for a free trial of the premium service and cancelled within 30 days. Since then, I've been charged $16 and $14 per month. I cannot understand how I'm being billed. I don't have any cred...
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- Spotify Legend
- 410 Views
- 5 replies
- 0 likes
- 410 Views
- 5 replies
- 0 likes