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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

Solved!! Paying by Paypal does not work

It is a kind of user-unfriendly business, this Spotify. Not only am I not able to pay by Paypal (for Premium) since the payment gets in a loop and never finishes, it also took me over 20 minutes to register and find my way to this community. Then pos...

  • Casual Listener
  • It is a kind of user-unfriendly business, this Spotify. Not only am I not able to pay by Paypal (for Premium) since the payment gets in a loop and never finishes, it also took me over 20 minutes to r...
  • Billy-J
  • Spotify Star
  • 857 Views
  • 3 replies
  • 0 likes
  • 857 Views
  • 3 replies
  • 0 likes

Where did my premium go?

PlanPremiumCountry CanadaDeviceNAOperating SystemNA My Question or IssueI'm no longer premium and I have no clue why. What happened? I've logged in and out multiple times. I know I'm in the correct account because I can see previous receipts.

  • Newbie
  • Plan Premium Country  Canada Device NA Operating System NA   My Question or Issue I'm no longer premium and I have no clue why.  What happened?  I've logged in and out m...
  • landonharris88
  • Composer
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Spotify says that I don´t have Premium

PlanPremiumCountry GermanyDeviceSamsung Galaxy A3Operating SystemWindows 10 My Question or IssueI have bought Premium about 3 months ago and now I don´t need it anymore.It is no problem for me to find the side where I can cancel my premium but every ...

  • Casual Listener
  • Plan Premium Country  Germany Device Samsung Galaxy A3 Operating System Windows 10   My Question or Issue I have bought Premium about 3 months ago and now I don´t need it anymor...
  • Billy-J
  • Spotify Star
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

Solved!! Payment failed.

Planfamily subscribshonCountry BulgariaDeviceIPhone XOperating SystemWindows 10 My Question or Issue Hi, I have an issue regarding the payment method for the family subscribshon. I have been using the family sub. for a few months, up until last month...

  • Casual Listener
  •   Plan family subscribshon Country  Bulgaria Device IPhone X Operating System Windows 10   My Question or Issue  Hi, I have an issue regarding the payment method f...
  • Billy-J
  • Spotify Star
  • 581 Views
  • 6 replies
  • 0 likes
  • 581 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium

My Question or Issue Hi, I pay monthly for Premium however I only get no adverts on my mobile device. When playing Spotify through my laptop or Sky Q (tv) I have adverts. How can this be rectified?

  • Casual Listener
  • My Question or Issue   Hi,    I pay monthly for Premium however I only get no adverts on my mobile device. When playing Spotify through my laptop or Sky Q (tv) I have adverts. How ...
  • Guido
  • Spotify Legend
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify premium reactivation

I'm going to cancel my premium subscription. Will the tracks that I downloaded still appear in my account even though I will not be able to play them? Also, if I decide to reactivate my premium membership in the future, will I find in my account the ...

  • Casual Listener
  • I'm going to cancel my premium subscription. Will the tracks that I downloaded still appear in my account even though I will not be able to play them?  Also, if I decide to reactivate my premiu...
  • Peter
  • Spotify Legend
  • 738 Views
  • 2 replies
  • 0 likes
  • 738 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Subs for Pensioners

Students get discounts but nothing for Pensioners ... you wouldn't be here if not for us so give me a discount .... Lawrie aged 70.ps ... learn CEROC ... it will keep you fit and active like me.

  • Casual Listener
  • Students get discounts but nothing for Pensioners ... you wouldn't be here if not for us so give me a discount .... Lawrie aged 70. ps  ... learn CEROC ... it will keep you fit and active like ...
  • Peter
  • Spotify Legend
  • 1116 Views
  • 3 replies
  • 1 likes
  • 1116 Views
  • 3 replies
  • 1 likes

Made to change date on gift card

I bought a gift card on the Spotify and the date to receive the gift card for some reason has to be the next day so will I receive a receipt on that day instead of now?

  • Casual Listener
  • I bought a gift card on the Spotify and the date to receive the gift card for some reason has to be the next day so will I receive a receipt on that day instead of now? 
  • Billy-J
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Premium Subscription

PlanPremiumCountry IsraelDeviceGalaxy J5Operating SystemAndroid Oreo My Question or Issue I want to cancel my premium account but have been unable to. I don't know my username or password and I also tried looking for spotify files on my phone but can...

  • Casual Listener
  • Plan Premium Country  Israel Device Galaxy J5 Operating System Android Oreo   My Question or Issue  I want to cancel my premium account but have been unable to.  I ...
  • Billy-J
  • Spotify Star
  • 362 Views
  • 4 replies
  • 0 likes
  • 362 Views
  • 4 replies
  • 0 likes

Being charged twice through paypal on different accounts

Hi there,I am in the UK and currently pay for the family plan. The £14.99 comes out via paypal on 1st of the month which is fine- I can track it in both my bank account and spotify account. All good so far. However, I noticed I have been charged on a...

  • Newbie
  •   Hi there, I am in the UK and currently pay for the family plan. The £14.99 comes out via paypal on 1st of the month which is fine- I can track it in both my bank account and spotify accoun...
  • Billy-J
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Credicard number change

PlanPremiumCountry BrazilDeviceiPhone XOperating SystemIOS 12.1 My Question or Issue Just changed credicard number and was charged R$10.00 (around US$2.50). Is it right ? why ?

  • Newbie
  •   Plan Premium Country  Brazil Device iPhone X Operating System IOS 12.1   My Question or Issue  Just changed credicard number and was charged R$10.00 (around US$2.50)....
  • Billy-J
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamenti NON dovuti su account FREE

-Piano gratuito-Nazione Italia -Dispositivo Samsung 7 edge-Sistema operativo Android La mia domanda o problema:Su Paypal ci sono prelievi di € .9,99 da Aprile 2018, ma ho 2 account GRATIS.-cirogatto era Premium, ma da Aprile 2018 è stato disdetto e t...

  • Newbie
  • -Piano gratuito -Nazione Italia  -Dispositivo Samsung 7 edge -Sistema operativo Android  La mia domanda o problema: Su Paypal ci sono prelievi di € .9,99 da Aprile 2018, ma ho 2 a...
  • Guido
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Switch from premium to family plan - how to

PlanPremium - promotion in Thailand (13THB for the first 3 months)CountryThailandDeviceiPhone SE, Mac book airOperating SystemiOS11.4.1 My Question or IssueHi, I have subscribed to Spotify premium for 3 months. The promo will be done on Sep 29.Howeve...

  • Casual Listener
  •   Plan Premium - promotion in Thailand (13THB for the first 3 months) Country Thailand Device iPhone SE, Mac book air Operating System iOS11.4.1   My Question or Issue Hi, &nbsp...
  • Jose_M
  • Spotify Star
  • 898 Views
  • 3 replies
  • 1 likes
  • 898 Views
  • 3 replies
  • 1 likes

Superuser Contribution Mensagem de erro

Boa tarde, Quando vou fazer a aquisicao do premium via boleto, depois que preencho o formulario corretamente, aparece a mensagem que foi preenchido incorretamente. Sendo assim, nao consigo a emissao do boleto.

  • Newbie
  • Boa tarde,   Quando vou fazer a aquisicao do premium via boleto, depois que preencho o formulario corretamente, aparece a mensagem que foi preenchido incorretamente. Sendo assim, nao consigo a...
  • Guido
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying through PayPal

PlanPremiumCountry PhilipinesDeviceHp Notebook / Google PixelOperating SystemWin 10 & Android My Question or Issue I'm trying to pay for premium subscription through paypal, but all i get is message "We’re sorry. We weren’t able to complete your paym...

  • Casual Listener
  • Plan Premium Country  Philipines Device Hp Notebook / Google Pixel Operating System Win 10 & Android   My Question or Issue  I'm trying to pay for premium subscription th...
  • Guido
  • Spotify Legend
  • 3334 Views
  • 5 replies
  • 0 likes
  • 3334 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't sign up for premium

PlanFreeCountryUSA DeviceChrome book HP, Samsung Galaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't seem to get a premium account. I have an american express, and even though I type everything in correctly, i...

  • Casual Listener
  • Plan Free Country USA  Device Chrome book HP, Samsung Galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't seem to get a premium ...
  • Guido
  • Spotify Legend
  • 459 Views
  • 5 replies
  • 0 likes
  • 459 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changed phone and doesn’t recognize my premium account

PlanPremiumCountrychile Device(iPhone 8Operating SystemiOS 8 My Question or Issue I just changed from android to iPhone and I don’t have access to my premium account which is still being charged!!!

  • Casual Listener
  • Plan Premium Country chile   Device (iPhone 8 Operating System iOS 8   My Question or Issue  I just changed from android to iPhone and I don’t have access to my premium acco...
  • Guido
  • Spotify Legend
  • 522 Views
  • 5 replies
  • 1 likes
  • 522 Views
  • 5 replies
  • 1 likes

Superuser Contribution Find friends throught number or make them put in their name in general

I am barely able to find any friends and my "Facebook friends" according to Spotify is very minimal, it states that I have one friend who uses Spotify which I know is far from true. I feel like this should be just as easy as finding somone on social ...

  • Newbie
  • I am barely able to find any friends and my "Facebook friends" according to Spotify is very minimal, it states that I have one friend who uses Spotify which I know is far from true.  I feel like...
  • Peter
  • Spotify Legend
  • 511 Views
  • 1 replies
  • 1 likes
  • 511 Views
  • 1 replies
  • 1 likes

Solved!! Family to Premium issue (also redeemed codes)

PlanFamilyCountry Italy My Question or IssueI'm trying to end my Family subscription and get the usual Premium.I downgraded from Family to Premium and had to wait for the month to end in order to get all the procedure done. I should now have my Premi...

  • Visitor
  • Plan Family Country  Italy   My Question or Issue I'm trying to end my Family subscription and get the usual Premium. I downgraded from Family to Premium and had to wait for the mont...
  • Billy-J
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes