Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
70358 Views
31 replies
2 likes
Moderator
120533 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
155629 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
304856 Views
168 replies
13 likes
I paid for premium with my debit card, got charged but did not get the subscription.I paid for it later with UPI. How do i get refund for my first transaction?
I paid for premium with my debit card, got charged but did not get the subscription. I paid for it later with UPI. How do i get refund for my first transaction?
Spotify Star
478 Views
1 replies
0 likes
Plan: Premium FamilyCountry: ArgentinaMy Question or Issue:Hola disculpen que hable en castellano. Estoy suscripta hace mucho en spotify, el mes pasado (marzo) me cambie al spotify family. El pago a hacer me llego el 28/03 y me cobraron los 150 pesos...
Plan: Premium Family Country: Argentina My Question or Issue: Hola disculpen que hable en castellano. Estoy suscripta hace mucho en spotify, el mes pasado (marzo) me cambie al spotify family...
Spotify Star
1126 Views
3 replies
0 likes
PlanPremium FamilyCountryThe NetherlandsDeviceallOperating Systemall My Question or IssueHi. So I just started a family account with my boyfriend. Before the family account I had premium which I paid with from my own bank account. I updated the famil...
Plan Premium Family Country The Netherlands Device all Operating System all My Question or Issue Hi. So I just started a family account with my boyfriend. Before the family account...
Spotify Star
580 Views
1 replies
0 likes
Hi, I received a text message at 2.11am this morning, saying "Thank you for your subscription of £9.99 for Spotify Premium from Spotify" etc, this charge has come off my payg O2 balance. I have never signed upto Spotify premium, have also checked my ...
Hi, I received a text message at 2.11am this morning, saying "Thank you for your subscription of £9.99 for Spotify Premium from Spotify" etc, this charge has come off my payg O2 balance. I have never...
Community Legend
635 Views
3 replies
0 likes
I'm paying for my spotify twice, but I've ever only bought one subscription. What can I do?
I'm paying for my spotify twice, but I've ever only bought one subscription. What can I do?
Spotify Star
520 Views
1 replies
0 likes
i have an invite to join a family plan but everytime i click it it just goes to the subscription page and tells me to "stay premium" but if i choose that itll just make me have my own family plan. Idk what else to do and this is really annoying pls h...
i have an invite to join a family plan but everytime i click it it just goes to the subscription page and tells me to "stay premium" but if i choose that itll just make me have my own family plan. Id...
Spotify Star
875 Views
5 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
810 Views
3 replies
0 likes
Spotify has seriously fouled up their entire subscription system in the USA with the rollout of the Hulu promotion.It appears to be impossible at this moment to sign up for a new Premium account without Hulu, or to upgrade a free to account to Premiu...
Spotify has seriously fouled up their entire subscription system in the USA with the rollout of the Hulu promotion. It appears to be impossible at this moment to sign up for a new Premium account wi...
Spotify Legend
2116 Views
3 replies
0 likes
There has been a small misunderstanding which I don’t immediately know the answer to, hope you can help. i have payed a premium account for 3 months for a friend of mine. I gave this to him as a present. It got billed through mypaypal as is my own pr...
There has been a small misunderstanding which I don’t immediately know the answer to, hope you can help. i have payed a premium account for 3 months for a friend of mine. I gave this to him ...
Spotify Star
706 Views
1 replies
0 likes
PlanFreeCountryUSDeviceS10+Operating SystemAndroid My Question or IssueI do not see the samsung spotify offer. I do not remember using premium before on this account. Could you please let me know what the issue is?
Plan Free Country US Device S10+ Operating System Android My Question or Issue I do not see the samsung spotify offer. I do not remember using premium before on this account. C...
Composer
368 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceIphone 6sOperating SystemIos10 My Question or IssueCharged double for several months, is there anyway to add that back to my credit card ?! I do not want a Spotify credit or whatever for extra months. ThanksAndrew
Plan Premium Country Canada Device Iphone 6s Operating System Ios10 My Question or Issue Charged double for several months, is there anyway to add that back to my credit card...
Community Legend
406 Views
1 replies
0 likes
PlanFamily PremiumCountryIrelandDeviceAndroid (moto G5)Operating SystemAndroid Oreo Premium services stopped working My daughter is prompted with a message saying 'You have tried to access a premium feature' when logged in on Android app and trying t...
Plan Family Premium Country Ireland Device Android (moto G5) Operating System Android Oreo Premium services stopped working My daughter is prompted with a message saying 'You...
Spotify Star
1317 Views
5 replies
1 likes
PNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...
PNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Roadie
486 Views
1 replies
0 likes
PlanFreeCountryGreeceDeviceDesktop , RedmiNote5plusOperating System( Android, Windows 10 My Question or IssueI just got my Visa Prepaid card in order to pay for a prenium student subscription but it does not accept the payment. Take note that the inf...
Plan Free Country Greece Device Desktop , RedmiNote5plus Operating System ( Android, Windows 10 My Question or Issue I just got my Visa Prepaid card in order to pay for a prenium stu...
Roadie
571 Views
1 replies
0 likes
PlanSpotify FamilyCountryFranceDeviceSamsung Galaxy A5Operating SystemAndroid Oreo, Windows 10My Question or Issue Hi, I cannot add my daughter's account to our family subscription. I already sent several times the invite (even with different e-mail ...
Plan Spotify Family Country France Device Samsung Galaxy A5 Operating System Android Oreo, Windows 10 My Question or Issue Hi, I cannot add my daughter's account to our...
Casual Listener
856 Views
3 replies
0 likes
Necesito saber si se puede hacer pago con tarjeta de débitoo y como hacerlo por fa
Necesito saber si se puede hacer pago con tarjeta de débitoo y como hacerlo por fa
Spotify Star
673 Views
1 replies
0 likes
Having reached a time of life when I could keel over dead at any moment, I'm canceling any and all auto-renewal subscriptions as a courtesy to my survivors, who will appreciate having fewer chores to deal with after I've vamoosed. With that in mind, ...
Having reached a time of life when I could keel over dead at any moment, I'm canceling any and all auto-renewal subscriptions as a courtesy to my survivors, who will appreciate having fewer chores to...
Community Legend
5582 Views
3 replies
0 likes
PlanstudentCountrycanadaDeviceandroidQUESTION: WHY am i being charged twice again after i directly spoke with spotify staff about two weeks ago and they closed my other account. i am so frustrated.
Plan student Country canada Device android QUESTION: WHY am i being charged twice again after i directly spoke with spotify staff about two weeks ago and they closed my other account. i am so f...
Community Legend
638 Views
1 replies
0 likes
Compré varias tarjetas de Spotify y ninguna me funcionó, me marcaba error cuando las canjeaba, incluso intenté con otras tarjetas de Spotify que había comprado ese momento pero no funcionó. Fui a walmart (en donde compré las tarjetas) y me dijeron qu...
Compré varias tarjetas de Spotify y ninguna me funcionó, me marcaba error cuando las canjeaba, incluso intenté con otras tarjetas de Spotify que había comprado ese momento pero no funcionó. Fu...
Casual Listener
1270 Views
2 replies
0 likes
PlanPremiumCountrySweden My Question or IssueI recently lost my debit card this Saturday which I naturally blocked as soon as I noticed, of course the timing had to be so terrible that it was right around the time to pay for Spotify Premium. Worst ca...
Plan Premium Country Sweden My Question or Issue I recently lost my debit card this Saturday which I naturally blocked as soon as I noticed, of course the timing had to be so terrible th...
Roadie
804 Views
1 replies
0 likes
