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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132273 Views

69 replies

10 likes

Premium for Family
  • 132273 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

67042 Views

89 replies

4 likes

  • 67042 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

249424 Views

154 replies

13 likes

  • 249424 Views
  • 154 replies
  • 13 likes

Solved!! Free Google Home Mini in Canada

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue I got my email saying that my Google Home Mini was now available. I clicked the link and Spotify sent me to the Google Store, but I wasnt able to complete the...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android   My Question or Issue   I got my email saying that my Google Home Mini was now available. I clicked...

Billy-J

Spotify Star

1518 Views

1 replies

0 likes

Subscriptions
  • 1518 Views
  • 1 replies
  • 0 likes

Reedeming Google Home Mini (EMAIL RECEIVED)

$9.99/Month PremiumCanada My Question or Issue:I received the email to reedeem my Google Home Mini, but when I click on 'Get It Now', it takes me to a page where it asks me to subscribe to a family plan. How can I reedem it?

Casual Listener

$9.99/Month Premium Canada   My Question or Issue: I received the email to reedeem my Google Home Mini, but when I click on 'Get It Now', it takes me to a page where it asks me to subsc...

Billy-J

Spotify Star

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Why is my Family premium subscription being changed?

Plan Family premium Country Canada DeviceiPhone 8Operating SystemLatest My Question or Issue why does it say that my plan is going to be changed?this is what is says on my subscription page: Premium for FamilyYour plan will change to Spotify Premium ...

Newbie

Plan Family premium   Country Canada   Device iPhone 8 Operating System Latest   My Question or Issue   why does it say that my plan is going to be changed? this ...

Billy-J

Spotify Star

468 Views

1 replies

0 likes

Family Premium Plan
  • 468 Views
  • 1 replies
  • 0 likes

Solved!! Spotifiy premium cant renew

So i have the family plan, is it eligible for the google mini home and if not, why?I tried swapping my payment to the single person spotify premium and i keep getting an error, how do i fix it

Casual Listener

So i have the family plan, is it eligible for the google mini home and if not, why? I tried swapping my payment to the single person spotify premium and i keep getting an error, how do i fix it &nb...

Billy-J

Spotify Star

3010 Views

10 replies

1 likes

  • 3010 Views
  • 10 replies
  • 1 likes

[Canada] Final solution to get Google Home Mini

Hey Guys! After trying for hundreds of times, I succeeded place an order by google. Here are some useful tips:Do these on your computer, Chrome, Safari.... not on mobile devices(it will drive you crazy...) Prepare list:A Google accountA Credit Card: ...

Casual Listener

Hey Guys! After trying for hundreds of times, I succeeded place an order by google. Here are some useful tips: Do these on your computer, Chrome, Safari.... not on mobile devices(it will drive...

Liamarie01

Casual Listener

645 Views

2 replies

0 likes

  • 645 Views
  • 2 replies
  • 0 likes

Out of stock google mini

PlanPremiumCountryCanadaDeviceIphone XOperating SystemiOS 12 My Question or IssueGot the link for a google mini, followed link says out of stock.

Newbie

Plan Premium Country Canada Device Iphone X Operating System iOS 12   My Question or Issue Got the link for a google mini, followed link says out of stock.

KatShay

Regular

601 Views

2 replies

0 likes

  • 601 Views
  • 2 replies
  • 0 likes

Google home mini code

PlanPremiumCountryCanadaDevice(iPhone My Question or IssueI signed up premium on April 11 around 12am, I am still waiting for the email to redeem, how long do i have to wait for

Music Fan

Plan Premium Country Canada Device (iPhone 😎     My Question or Issue I signed up premium on April 11 around 12am, I am still waiting for the email to redeem, how long do i have t...

kelly1997hk

Music Fan

1443 Views

8 replies

0 likes

Google Home Mini
  • 1443 Views
  • 8 replies
  • 0 likes

Solved!! 30€ Voucher pin didnt get accepted

PlanFreeCountryGermanyDevice(iPhone 7, Laptop,Operating System(iOS 10, , Windows 10, My Question or IssueToday i bought a 30€ voucher, i got the pin (namend "merchandise pin") and i wanted my premium. But my pin didnt got accepted with the info "pin ...

Casual Listener

  Plan Free Country Germany Device (iPhone 7, Laptop, Operating System (iOS 10, , Windows 10,   My Question or Issue Today i bought a 30€ voucher, i got the pin (namend "merchand...

Luan

Spotify Star

1281 Views

5 replies

0 likes

  • 1281 Views
  • 5 replies
  • 0 likes

Re: Cancelled premium, has Spotify saved my card info?

I too have cancelled premium and been charged on my credit card. I want their phone contact details its got to stop.

Newbie

I too have cancelled premium and been charged on my credit card. I want their phone contact details its got to stop.

Bittencourt

Spotify Star

1185 Views

1 replies

0 likes

  • 1185 Views
  • 1 replies
  • 0 likes

Paying for unwanted accounts

PlanPremiumCountryBelgiumMy Question or IssueI am currently paying 4x 9,99 euro's.I made an account for my uncle, I think he messed things up and now I am paying for 4 accounts.I would like to cancel 3 accounts. And keep my current if I could get a r...

Newbie

Plan Premium Country Belgium My Question or Issue I am currently paying 4x 9,99 euro's. I made an account for my uncle, I think he messed things up and now I am paying for 4 accounts. I would ...

Bittencourt

Spotify Star

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini Promo

I have Spotfy Premium. It's not a trial version, it's not a family version and it's fully paid up until March 2020. When I click the link for the promotional Google Home Mini, it says that I'm not eligible. What gives???

Newbie

I have Spotfy Premium.  It's not a trial version, it's not a family version and it's fully paid up until March 2020.  When I click the link for the promotional Google Home Mini, it says tha...

Katerina

Spotify Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Canada] Can I get a Google Home mini if I'm using a gift card/pay as you go method?

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI used a spotify gift card ($30 for 3 months) to pay for my premium subcription (gift card subscription ends on May 25), yet I'm not eligible for the google home mini prom...

Casual Listener

Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue I used a spotify gift card ($30 for 3 months) to pay for my premium subcription (gift card subs...

Yrrep

Newbie

6918 Views

26 replies

6 likes

  • 6918 Views
  • 26 replies
  • 6 likes

Paying double the amount

My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?

Newbie

My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?  

Brunelicia

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google home mini giveaway

I am a Canadian who activated my premium account while on vacation in Mexico. When I tried to get my free Google mini, a message came on saying that the promotion was unavailable in my country. I checked my account and it said Mexico so I changed it ...

Casual Listener

I am a Canadian who activated my premium account while on vacation in Mexico. When I tried to get my free Google mini, a message came on saying that the promotion was unavailable in my country. ...

Ronnierich1

Casual Listener

902 Views

2 replies

0 likes

  • 902 Views
  • 2 replies
  • 0 likes

Solved!! Unable to pay, Colombia Credit Card issue

PlanFamily CountryColombiaDeviceDiferent Cellphones, Tablet, PCOperating SystemAndroid, WindowsUntil now, i have tried at least 7 times, with different credit cards, adscribed to different banks, all assured to have enough balance, be active and able...

Casual Listener

Plan Family  Country Colombia Device Diferent Cellphones, Tablet, PC Operating System Android, Windows Until now, i have tried at least 7 times, with different credit cards, adscribed ...

Luan

Spotify Star

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Premium stopped working

PlanPremiumCountryAustraliaDeviceAndroid Motorola of some sort My Question or IssueI have premium paid up to February next year. Everything had been working fine for years until this week, suddenly the app thinks I'm not subscribed. All saved music d...

Casual Listener

Plan Premium Country Australia Device Android Motorola of some sort   My Question or Issue I have premium paid up to February next year.  Everything had been working fine for years ...

Bittencourt

Spotify Star

659 Views

5 replies

0 likes

Premium
  • 659 Views
  • 5 replies
  • 0 likes

Hulu Account Change

PlanPremiumCountryUnited StatesDevice Operating System My Question or IssueI decided to make a new hulu account when this promotion first came out but I also had a profile on another hulu account that was no longer being used. I was wondering if I ca...

Newbie

Plan Premium Country United States Device   Operating System     My Question or Issue I decided to make a new hulu account when this promotion first came out but I also had a...

Billy-J

Spotify Star

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Google Home Mini for Existing Subscribers

How do I make "express my interest" to receive the promotion code to get a Google Home Mini? I'm an existing Premium Subscriber. Thanks.

Newbie

How do I make "express my interest" to receive the promotion code to get a Google Home Mini?  I'm an existing Premium Subscriber.   Thanks.

Billy-J

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Premium Subscription

Hello! On Monday I was charged and I have SMS confirmation for Premium, but the app on phone and PC told me "Unable to renew..". There is the screenshot of SMS confirmation abaut the thansaction.How can I contat the support?

Casual Listener

Hello!   On Monday I was charged and I have SMS confirmation for Premium, but the app on phone and PC told me "Unable to renew..". There is the screenshot of SMS confirmation abaut the thansac...

Billy-J

Spotify Star

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Prepaid Spotify Premium and adding Hulu

My Question or Issue If I have already prepaid for Spotify Premium through November 2019 but want to get the Spotify with Hulu subscription, do I lose out on the remainder of my prepaid subscription? Just wondering if I will be charged double until t...

Newbie

My Question or Issue   If I have already prepaid for Spotify Premium through November 2019 but want to get the Spotify with Hulu subscription, do I lose out on the remainder of my prepaid subs...

Billy-J

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes