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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16575 Views
  • 27 replies
  • 4 likes
  • 16575 Views
  • 27 replies
  • 4 likes

60 Days Free Premium subscription

Hi- I received an email from Spotify regarding 60 days free premium membership but when I hit the link it showed 30 days, can anyone help me on how the resolve this ? ThanksVJ PlanFree/PremiumCountry United StatesDevice(iPhone

  • Newbie
  • Hi- I received an email from Spotify regarding 60 days free premium membership but when I hit the link it showed 30 days, can anyone help me on how the resolve this ?   Thanks VJ   &nb...
  • Brunelicia
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Change Unlimited from Desktop to Phone?

PlanUnlimitedCountry SwedenDeviceSamsung Note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have Spptify Unlimited. I wonder if it is possible to have it on the phone instead of on the desktop?

  • Casual Listener
  • Plan Unlimited Country  Sweden Device Samsung Note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have Spptify Unlimited. I wonder ...
  • Maxim
  • Spotify Star
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Student Discount successfully charged but account still reverted back to free account

Plan Premium Country Philippines Device (Samsung J1 2016) Operating System (Android Marshmallow) My Question or Issue So I applied and got accepted for a student discount and Spotify successfully charged me for premium 7 days ago but my account still...

  • Newbie
  • Plan Premium Country  Philippines Device (Samsung J1 2016) Operating System (Android Marshmallow)   My Question or Issue  So I applied and got accepted for a studen...
  • Brunelicia
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • premium for students error
  • 309 Views
  • 1 replies
  • 0 likes

Payment Method Failed Even Though It Hasn't Changed

PlanPremiumCountry USDeviceNote 9, Windows 10Operating SystemAndroid Oreo, Windows 10 My Question or IssueOpened Spotify to see that my monthly premium subscription payment has failed. Nothing has changed with the associated card, and I just made a p...

  • Casual Listener
  • Plan Premium Country  US Device Note 9, Windows 10 Operating System Android Oreo, Windows 10   My Question or Issue Opened Spotify to see that my monthly premium subscription...
  • Brunelicia
  • Community Legend
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Superuser Contribution Probable phishing attempt from Spotify in my inbox

I've just received a very deceptive message supposedly coming from Spotify asking me to accept the new End User License Agreement (in Dutch). I seriously doubt this mail is legit, because: 1. All links point to a URL starting with http://wl.spotify.c...

  • Regular
  • I've just received a very deceptive message supposedly coming from Spotify asking me to accept the new End User License Agreement (in Dutch).   I seriously doubt this mail is legit, because: ...
  • Katerina
  • Spotify Legend
  • 7971 Views
  • 5 replies
  • 1 likes
  • 7971 Views
  • 5 replies
  • 1 likes

Premium for Students

PlanLooking to get Premium, currently freeCountry USADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue I can select my college, SCF Manatee-Sarasota, but it doesn't accept me and I have not been received any documents that prove...

  • Casual Listener
  • Plan Looking to get Premium, currently free Country  USA Device Samsung Galaxy 9 Operating System Android Oreo  My Question or Issue  I can select my college, SCF Manatee...
  • Maxim
  • Spotify Star
  • 364 Views
  • 3 replies
  • 0 likes
  • 364 Views
  • 3 replies
  • 0 likes

Upgraded my Premium account to family, but i was still charged for my premium account, please refund

PlanFamilyCountry Canada My Question or Issue Upgraded to Family from Premium, still got charged for Premium as well as familyNo record of my payment in my receipts on Spotify.Payment made Feb 7th

  • Newbie
  • Plan Family Country  Canada     My Question or Issue  Upgraded to Family from Premium, still got charged for Premium as well as family No record of my payment in my receip...
  • Billy-J
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Premium doensn't work anymore

PlanFree/PremiumCountry GermayDeviceiPhone XOperating SystemWindows 10 My Question or Issue Hello i have a big Problem.I have subscibed a 60days free trial and now the Trial was end. I subscibed on 22.12.18.It wasn't 60 Days. My Friend hat this Probl...

  • Newbie
  • Plan Free/Premium Country  Germay Device iPhone X Operating System Windows 10   My Question or Issue   Hello i have a big Problem. I have subscibed a 60days free trial and ...
  • Billy-J
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying twice

PlanPremiumCountryBrazil DeviceiPhone XSOperating SystemiOS 12.1.2 My Question or IssueFor the last 6 months (since my credit card was cloned and I had to provide another one), I've been paying for the service twice a month.My credit card bill shows ...

  • Casual Listener
  • Plan Premium Country Brazil  Device iPhone XS Operating System iOS 12.1.2   My Question or Issue For the last 6 months (since my credit card was cloned and I had to provide anothe...
  • Macke3
  • Casual Listener
  • 500 Views
  • 4 replies
  • 0 likes
  • 500 Views
  • 4 replies
  • 0 likes

Upgraded now being charged twice

My Question or Issue I usually pay for Spotify premium through O2 who just add £9.99 to my bill per month. Ive just upgraded to family a week or two ago and Spotify have taken £15 directly from my bank but also O2 have still taken £10 off me. csn I g...

  • Newbie
  •     My Question or Issue  I usually pay for Spotify premium through O2 who just add £9.99 to my bill per month.    Ive just upgraded to family a week or two ago and Spot...
  • Brunelicia
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

1 abonnement pour 2 factures

Bonjour,J'ai renouvelé mon abonnement au mois de janvier et depuis, je suis débité de 4,99 € mais aussi de 9,99 € alors que sur mon compte dans "abonnements" je n'ai que le "Spotify Etudiants". A quoi correspondent les 9,99 €? Comment faire pour ne p...

  • Casual Listener
  • Bonjour, J'ai renouvelé mon abonnement au mois de janvier et depuis, je suis débité de 4,99 € mais aussi de 9,99 € alors que sur mon compte dans "abonnements" je n'ai que le "Spotify Etudiants". A q...
  • Brunelicia
  • Community Legend
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

Solved!! Current Annual Premium - Want Family - How

I am currently an annual Premium subscriber, my subscription doesn't end until 1/19/2020, I thought the premium included the family but I was mistaken, I need to rectify this to get the Premium for Family. Since there is no annual subscription allowe...

  • Casual Listener
  • I am currently an annual Premium subscriber, my subscription doesn't end until 1/19/2020, I thought the premium included the family but I was mistaken, I need to rectify this to get the Premium for F...
  • Brunelicia
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Question

Someone can answer to me. I try to write in english... I choose spotify free for 30 days and spotify charge to me credit card. I never use this option before...Why??

  • Casual Listener
  •    Someone can answer to me. I try to write in english... I choose spotify free for 30 days and spotify charge to me credit card. I never use this option before...Why??
  • Guido
  • Spotify Legend
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Premium fee charged from inaccessible account

PlanPremiumCountry Finland My girlfriend has two premium spotify accounts, of which she can only access one. The other account was set up using a throwaway email address which she can't use again and therefore she cant log in. She is using currently ...

  • Newbie
  • Plan Premium Country  Finland   My girlfriend has two premium spotify accounts, of which she can only access one. The other account was set up using a throwaway email address which she...
  • Mantisentil
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution I already have hulu:

I already have hulu, and spotify premium. Can i change my package to include them both if i already have hulu set up?

  • Newbie
  • I already have hulu, and spotify premium. Can i change my package to include them both if i already have hulu set up?  
  • Katerina
  • Spotify Legend
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Spotify Premium on a Facebook Account

PlanPremiumCountryBelgiumDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or IssueGood afternoon,recently i have removed my Facebook account that was linked alsoto a Premium account in spotify. Now obviously i do not have access to thi...

  • Newbie
  • Plan Premium Country Belgium Device Samsung Galaxy 9+ Operating System Android Oreo   My Question or Issue Good afternoon, recently i have removed my Facebook account that was li...
  • Mantisentil
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Still being charged

I'm being charged still for a premium membership that I no longer have. I do not have any other accounts and I do not have premium anymore. I need the help from someone with spotify.

  • Casual Listener
  • I'm being charged still for a premium membership that I no longer have. I do not have any other accounts and I do not have premium anymore. I need the help from someone with spotify.  
  • Bittencourt
  • Spotify Star
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

spotify premium still getting ads on podcasts

PlanPremiumCountry AustraliaDevice Operating System My Question or Issue i have spotify premium, however i am still getting ads when listening to podcasts, these arent ads that the actual podcast is advertising, these are ads that spotify have insert...

  • Casual Listener
  • Plan Premium Country  Australia Device   Operating System     My Question or Issue  i have spotify premium, however i am still getting ads when listening to podcast...
  • Billy-J
  • Spotify Star
  • 416 Views
  • 3 replies
  • 0 likes
  • 416 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't pay for my Family Plan with PostePay

PlanPremium/Family PlanCountryItalyDevicePCOperating SystemWindows 10 My Question or Issue I've tried to pay for my Family Plan with my PostePay card (IoStudio, it's often considered as a prepaid card, but I've paid for premium at least 4-5 other tim...

  • Newbie
  • Plan Premium/Family Plan Country Italy Device PC Operating System Windows 10   My Question or Issue  I've tried to pay for my Family Plan with my PostePay card (IoStudio, it's oft...
  • Katerina
  • Spotify Legend
  • 543 Views
  • 2 replies
  • 0 likes
  • paying
    Premuim
  • 543 Views
  • 2 replies
  • 0 likes