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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
124518 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
46711 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
218996 Views
139 replies
12 likes
I removed my Spotify account thinking it would also remove my subscription, but it didn't. So now I cant remove the subscription and Spotify keeps charging me.
I removed my Spotify account thinking it would also remove my subscription, but it didn't. So now I cant remove the subscription and Spotify keeps charging me.
Casual Listener
416 Views
2 replies
0 likes
No offense. But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed?? I thought it was a "discover", supposed to discover new things, not a "recap".Same as the daily mix. Plz hire some good algorithm engi...
No offense. But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed?? I thought it was a "discover", supposed to discover new things...
Casual Listener
1310 Views
2 replies
2 likes
Planfamily Country sweden My Question or Issue hello Paid our bill and charged 23 februari. Today we are no longer premium. Why? We have a family account.
Plan family Country sweden My Question or Issue hello Paid our bill and charged 23 februari. Today we are no longer premium. Why? We have a f...
Spotify Star
805 Views
1 replies
0 likes
Country BrazilDevice(iPhone 7 Plus) Operating System(iOS 12.1.4) My Question or Issue I always pay my subscription on the seventh day of the month, but after updating the payment method today I received a charge of R$ 10.00. My plan is Spotify for Un...
Country Brazil Device (iPhone 7 Plus) Operating System (iOS 12.1.4) My Question or Issue I always pay my subscription on the seventh day of the month, but after updat...
Casual Listener
774 Views
2 replies
0 likes
É o seguinte, já faz um bom tempo que uso o Spotify no PC e já me acostumei, não consigo usar outro player, mas o problema é um: As músicas não tocam. Do nada o Spotify não tocava algumas músicas (**bleep** da Iggy Azalea, Black Widow da Rita Ora, Ha...
É o seguinte, já faz um bom tempo que uso o Spotify no PC e já me acostumei, não consigo usar outro player, mas o problema é um: As músicas não tocam. Do nada o Spotify não tocava algumas mú...
Spotify Star
1091 Views
4 replies
0 likes
(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i want my mony back 5$
(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i want my mony back 5$
Community Legend
1474 Views
1 replies
0 likes
Is there a way to get spotify premium for less than 5$/month in Jordan for students?My friends in Europe told me to get the students offer since i am a student but i can't seem to find the "students offer" on the website.Thanks in advance.
Is there a way to get spotify premium for less than 5$/month in Jordan for students? My friends in Europe told me to get the students offer since i am a student but i can't seem to find the ...
Spotify Legend
1265 Views
3 replies
0 likes
PlanPremiumCountry EgyptDeviceiPhone 6Operating SystemiOS 10 My Question or Issue
Plan Premium Country Egypt Device iPhone 6 Operating System iOS 10 My Question or Issue
Community Legend
718 Views
1 replies
0 likes
PlanFreeCountry BrazilDeviceIphone 5Operating SystemiOS 10 My Question or IssueOlá, coloquei os dados do meu cartao para obter os 30 dias gratis e depois de aceitar tudo apareceu uma mensagem ''Voce já obteve esse recurso de 30 dias gratis'' pois est...
Plan Free Country Brazil Device Iphone 5 Operating System iOS 10 My Question or Issue Olá, coloquei os dados do meu cartao para obter os 30 dias gratis e depois de aceitar tudo...
Spotify Star
614 Views
1 replies
0 likes
PlanFree/Premium Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
1417 Views
1 replies
0 likes
PlanPremiumCountry GermanyDeviceWindows, Android, FireTV My Question or IssueThere is only automatic monthly payment, PLEASE add automatic annual payment, THANK YOU!
Plan Premium Country Germany Device Windows, Android, FireTV My Question or Issue There is only automatic monthly payment, PLEASE add automatic annual payment, THANK YOU! ...
Spotify Star
824 Views
5 replies
0 likes
I created my account in Ireland and recently cancelled my premium plan however now I can't change the country I am in (it is grayed out in the edit profile section) and I can't change my payment method either - the subscription tab doesn't have the "...
I created my account in Ireland and recently cancelled my premium plan however now I can't change the country I am in (it is grayed out in the edit profile section) and I can't change my paym...
Spotify Legend
1107 Views
3 replies
0 likes
Plan Premium Country Switzerland Device (iPhone 7) My Question or Issue I have discovered that on my credit card, Spotify is charging me twice for a Premium account. It seems I have two different accounts active (as on the credt card statement there ...
Plan Premium Country Switzerland Device (iPhone 7) My Question or Issue I have discovered that on my credit card, Spotify is charging me twice for a Premium acco...
Spotify Star
2315 Views
5 replies
0 likes
My Question or Issue Como hago para recuperar mi dinero o a quien reclamo verán contrate spotify plan de estudiante de 49 pesos mexicanos que se cobra cada mes pero me cobraron 99 pesos mexicanos y luego me cobraron otros 49 en el mismo mes y ya cheq...
My Question or Issue Como hago para recuperar mi dinero o a quien reclamo verán contrate spotify plan de estudiante de 49 pesos mexicanos que se cobra cada mes pero me cobraron 99 pesos mexica...
Spotify Legend
844 Views
1 replies
0 likes
Been trying to cancel my Spotify for months bit my bank refuse to stop payments. I do not know my login info (not the one I'm using I created this to post here) or my email I am however logged into the app on the account i wish to cancel, there is no...
Been trying to cancel my Spotify for months bit my bank refuse to stop payments. I do not know my login info (not the one I'm using I created this to post here) or my email I am however logged into t...
Community Legend
532 Views
1 replies
0 likes
My Question or Issue I recently lost my bank card and it just so happens that while I was waiting for my replacement card It was the time of month I pay for Spotify. I got a notice saying the payment didn’t go through but had to wait two days for my ...
My Question or Issue I recently lost my bank card and it just so happens that while I was waiting for my replacement card It was the time of month I pay for Spotify. I got a notice sa...
Spotify Legend
413 Views
3 replies
0 likes
I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to confirm that I had money, but it wasn't like I though, I wa...
I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to ...
Spotify Star
5677 Views
7 replies
0 likes
Hello,I've just been charged for Spotify premium via direct debit. I cancelled my subscription nearly a year ago, and resubscribed THROUGH MY PHONE CONTRACT 3 months ago, this goes out at the end of the month. I feel this is a fraudulent payment and ...
Hello, I've just been charged for Spotify premium via direct debit. I cancelled my subscription nearly a year ago, and resubscribed THROUGH MY PHONE CONTRACT 3 months ago, this goes out at the end o...
Casual Listener
337 Views
1 replies
0 likes
PlanPremium as of now (but I typically have the student discount for premium ) CountryUSA My Question or Issue I recieved a giftcard from someone and applied it to my account, not knowing that it wouldn't be applied to my current student discount pla...
Plan Premium as of now (but I typically have the student discount for premium ) Country USA My Question or Issue I recieved a giftcard from someone and applied it to my...
Spotify Star
1003 Views
1 replies
0 likes
PlanPremiumCountry USA My Question or Issue Hello,I have had spotify for about two years now and it never dawned on me to write until now. I have being charged atleast twice a month for premium 9.99X2 as long as I can remember. Why is this? Please lo...
Plan Premium Country USA My Question or Issue Hello, I have had spotify for about two years now and it never dawned on me to write until now. I hav...
Spotify Legend
686 Views
3 replies
0 likes
