Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129267 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
58224 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233983 Views
144 replies
13 likes
ocorre que fui comprar o premium família, porém quando tentei pagar pelo aplicativo ocorreu um erro e não deu certo, mas foi descontado e eu não recebí o benefício do premium. Quando tentei pagar denovo pelo navegador, conseguí comprar. Foi descontad...
ocorre que fui comprar o premium família, porém quando tentei pagar pelo aplicativo ocorreu um erro e não deu certo, mas foi descontado e eu não recebí o benefício do premium. Quando tentei pagar den...
Community Legend
471 Views
1 replies
0 likes
I have a prepaid onevanilla card and a paypal account and when I try the paypal acc it says I need to add a payment method to my paypal but it already has one. When I try to get prepaid with the onevanilla it takes me to checkout where I can only use...
I have a prepaid onevanilla card and a paypal account and when I try the paypal acc it says I need to add a payment method to my paypal but it already has one. When I try to get prepaid with the onev...
Roadie
408 Views
1 replies
0 likes
Basically, I paid for another month of premium yesterday then cancelled my subscription the same day so there wouldn’t be a recurring cost. Spotify says that when you cancel your subscription, you will still be premium until your period runs out. How...
Basically, I paid for another month of premium yesterday then cancelled my subscription the same day so there wouldn’t be a recurring cost. Spotify says that when you cancel your subscription, you wi...
Roadie
588 Views
1 replies
0 likes
PlanFree/PremiumCountryBrasil Device(iPhone Operating System(iOS 12) My Question or Issue Minha assinatura acabou e gostaria de renová-la, mas não encontro a opção de pagamento com boleto (minha última assinatura foi paga dessa forma). Meu plano é re...
Plan Free/Premium Country Brasil Device (iPhone 😎 Operating System (iOS 12) My Question or Issue Minha assinatura acabou e gostaria de renová-la, mas não encontro a opçã...
Community Legend
788 Views
3 replies
0 likes
Hallo,ich habe meiner Tochter zum Geburtstag eine Geschenkkarte für Spotify geschenkt.Sie hat sich total gefreut.Hat sich gleich registriert und den Probemonat gebucht.Jetzt wollte sie die Geschenkkarte einlösen - vor Ablauf des Probemonats.Das **ble...
Hallo, ich habe meiner Tochter zum Geburtstag eine Geschenkkarte für Spotify geschenkt. Sie hat sich total gefreut. Hat sich gleich registriert und den Probemonat gebucht. Jetzt wollte sie die Ge...
Spotify Star
875 Views
1 replies
0 likes
I purchased premium membership in india with student id confirmed and payed 66 INR for one month through paytm wallet but now i want to cance how can i do it.There is no option for cancelling the subscripton please help i have also attached a screenc...
I purchased premium membership in india with student id confirmed and payed 66 INR for one month through paytm wallet but now i want to cance how can i do it. There is no option for cancelling the s...
Spotify Star
2052 Views
3 replies
0 likes
PlanFree/PremiumCountry IndiaDeviceiPhone 6sOperating SystemiOS 12 My Question or Issue I don‘t have a Credit card right now. And it‘s not allowing Debit Card for Subscription.So if I buy Premium for a month now for ₹ 129/-, will I still be able to g...
Plan Free/Premium Country India Device iPhone 6s Operating System iOS 12 My Question or Issue I don‘t have a Credit card right now. And it‘s not allowing Debit&...
Community Legend
385 Views
1 replies
0 likes
PlanPremiumCountry NorwayDeviceHonor 8, DesktopOperating SystemAndrodi My Question or Issue Tried to buy premium again after i had missed payment after i got a new card. Now that i tried to buy again i got error that said try again later, tried again...
Plan Premium Country Norway Device Honor 8, Desktop Operating System Androdi My Question or Issue Tried to buy premium again after i had missed payment after i go...
Roadie
476 Views
1 replies
0 likes
After a several attempts to change my card details - all unsuccessful accordig to the troubleshooting message that appeared every time, somehow the new details have been saved (even though i never saw a confirmation message). However, while trying to...
After a several attempts to change my card details - all unsuccessful accordig to the troubleshooting message that appeared every time, somehow the new details have been saved (even though i never sa...
Roadie
388 Views
3 replies
0 likes
PlanPremium FamilyCountry DenmarkDeviceAndroid, Google HomeOperating SystemAndroid 9 My Question or IssueSo as per your stupid system (yes, I'm NOT impressed), it isn't possible to change the payment date.The only thing I could do, was to unsubscribe...
Plan Premium Family Country Denmark Device Android, Google Home Operating System Android 9 My Question or Issue So as per your stupid system (yes, I'm NOT impressed), it isn't ...
Spotify Legend
1202 Views
2 replies
0 likes
PlanFree/PremiumCountry CanadaDevice(PC)Operating System(Windows 10) My Question or Issue Can I pay yearly for Student Premium instead of monthly? it costs the same and it's easier for me to deal with, plus the student plan is good for exactly one ye...
Plan Free/Premium Country Canada Device (PC) Operating System (Windows 10) My Question or Issue Can I pay yearly for Student Premium instead of monthly? it costs the same...
Not applicable
1435 Views
2 replies
0 likes
I got PREMIUM account via PlayStation4. Payment via PayPal. Got Payment Info from PlayStationNetwork and PayPal, but Spotify Account is now set to FREE!Why??
I got PREMIUM account via PlayStation4. Payment via PayPal. Got Payment Info from PlayStationNetwork and PayPal, but Spotify Account is now set to FREE! Why??
Spotify Star
1991 Views
3 replies
0 likes
PlanPremiumCountry UAEDevicePixel 2Operating SystemAndroid My Question or IssueI had Premium Acount. When changing my card, I missed the payment and my Premium acount got paused. Then I made a payment with the new card, and Spotify gave me an error (...
Plan Premium Country UAE Device Pixel 2 Operating System Android My Question or Issue I had Premium Acount. When changing my card, I missed the payment and my Premium acount go...
Casual Listener
749 Views
2 replies
0 likes
I have paid my premium subscription via iTunes, and it is still asking me to update on the app, as well as online. Apple has confirmed I have paid for my subscription. The fact I can’t talk to a Spotify rep or have them talk to Apple is frustrating. ...
I have paid my premium subscription via iTunes, and it is still asking me to update on the app, as well as online. Apple has confirmed I have paid for my subscription. The fact I can’t talk to a Spot...
Spotify Star
1059 Views
1 replies
0 likes
I deposited money but my family premium account not activated. My money is gone and ı cant get back please help me PlanFreeCountryTurkey DeviceHuawei P20 LiteOperating SystemAndroid My Question or Issue
I deposited money but my family premium account not activated. My money is gone and ı cant get back please help me Plan Free Country Turkey Device Huawei P20 Lite Operating System ...
Spotify Star
593 Views
5 replies
0 likes
Money was withdrawn from the account but I didn't try everything for the family that wasn't given a premium Plan Premium Country Turkey Device Huawei p20 lite Operating System Android My Question or Issue
Money was withdrawn from the account but I didn't try everything for the family that wasn't given a premium Plan Premium Country Turkey Device Huawei p20 lite Operating System&nbs...
Not applicable
2232 Views
2 replies
0 likes
PlanFree/Premium idkCountry TurkeyDeviceiPhone 6sOperating SystemiOS10 Hello Spotify ; First of all I did not find that where I should open this topic. I am sory about. When I was in 10 January, I bought Spotify Free Premium for 3 monts in applicatio...
Plan Free/Premium idk Country Turkey Device iPhone 6s Operating System iOS10 Hello Spotify ; First of all I did not find that where I should open this topic. I am...
Spotify Star
913 Views
2 replies
0 likes
I've tried to buy premium but payment does not success and I received message from bank that I have been charged twice for this transaction, my account still in free plan.PlanFree/PremiumCountry Viet NamDeviceChrome Operating SystemWindows 10
I've tried to buy premium but payment does not success and I received message from bank that I have been charged twice for this transaction, my account still in free plan. Plan Free/Premium Countr...
Newbie
746 Views
5 replies
2 likes
Hello everyone! I started my Premium Trial @ 29th Jan. 2019. Today (28th Feb 2018) I've seen a Paypal charge for Premium Subscription. However, if I remember correctly it says that Trial Period lasts 30 days. From 29th Jan to 28th Feb is a amount of ...
Hello everyone! I started my Premium Trial @ 29th Jan. 2019. Today (28th Feb 2018) I've seen a Paypal charge for Premium Subscription. However, if I remember correctly it says that Trial Per...
Roadie
394 Views
1 replies
0 likes
I logged in on my Mac laptop and tried to update my payment information to a different credit card, but it wouldn't update. Every time I changed it, I'd have a green success bar, but my payment would be the same as before... What gives?? I had to can...
I logged in on my Mac laptop and tried to update my payment information to a different credit card, but it wouldn't update. Every time I changed it, I'd have a green success bar, but ...
Roadie
415 Views
1 replies
0 likes
