Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 79648 Views
- 50 replies
- 4 likes
- 79648 Views
- 50 replies
- 4 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 10050 Views
- 23 replies
- 2 likes
- 10050 Views
- 23 replies
- 2 likes
Superuser Contribution spotify premium
I have payed for spotify premium, but it does not work. SO I payed again, but this time for spotify premium family. And it's still not working. I have tried to log in and out and it still does not work.!
- I have payed for spotify premium, but it does not work. SO I payed again, but this time for spotify premium family. And it's still not working. I have tried to log in and out and it still does not wo...
-
-
- Spotify Legend
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Premium
My Question or Issue Hi! Can I share premium benefits with someone else who does not live with me?
- My Question or Issue Hi! Can I share premium benefits with someone else who does not live with me?
-
-
- Community Legend
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Solved!! Paying with paysafe
PlanFree/PremiumCountry BeDeviceOneplus 3Operating SystemOxygen OS My Question or Issue A month ago i had the choice to pay with my paysafe card to buy premium but now i can't anymore did they delete paysafe card pay method or is there some kind of g...
- Plan Free/Premium Country Be Device Oneplus 3 Operating System Oxygen OS My Question or Issue A month ago i had the choice to pay with my paysafe card to buy premium but ...
-
-
- Casual Listener
- 24265 Views
- 2 replies
- 0 likes
- 24265 Views
- 2 replies
- 0 likes
Paguei mas não está liberado meu Spotify Premium - AJUDA
Paguei meu spotify premmium, mas nao está liberando, já tem mais de uma semana, e obviamente estou perdendo o preço promocional e estou sem conseguir usar o spotify premium. Plantrying to be PremiumCountry BrasilDevice(iPhone 7S)Operating System(iOS ...
- Paguei meu spotify premmium, mas nao está liberando, já tem mais de uma semana, e obviamente estou perdendo o preço promocional e estou sem conseguir usar o spotify premium. Plan tr...
-
-
- Spotify Star
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
3 months at the price of 1 ?
My Question or Issue Is it true that if i pay for one month of premium i will get 3 motnhs of premium at the price of one month (4.99EUR) ?
- My Question or Issue Is it true that if i pay for one month of premium i will get 3 motnhs of premium at the price of one month (4.99EUR) ?
-
-
- Spotify Star
- 160 Views
- 1 replies
- 0 likes
- 160 Views
- 1 replies
- 0 likes
Superuser Contribution Please my prem do not work...
I bought it again, and it doens't work. Im going on a trip for 8 hours. I neeeeed my music!! Please help me
- I bought it again, and it doens't work. Im going on a trip for 8 hours. I neeeeed my music!! Please help me 🙂
-
-
- Spotify Legend
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
Superuser Contribution Cambio de cuenta a familiar
Acabo de suscribirme de manera individual, pero quiero pasar a una familiar mi pregunta es esta ¿se me cobraran los 150 completos o solo la diferencia?
- Acabo de suscribirme de manera individual, pero quiero pasar a una familiar mi pregunta es esta ¿se me cobraran los 150 completos o solo la diferencia?
-
-
- Spotify Legend
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Superuser Contribution Double payment confirmation
Hello! Now, the title might not be the best to describe exactly what I'm looking for.I tried, first time, to get a student subscription, and it failed (blame it on the new system used by my University, that totally messed up my login credentials). Th...
- Hello! Now, the title might not be the best to describe exactly what I'm looking for. I tried, first time, to get a student subscription, and it failed (blame it on the new system used by m...
-
-
- Spotify Legend
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
Superuser Contribution Charged twice and still don't have Premium
Hi there, I was trying to get the student discount and it kept saying error but when I check my bank it's showing I was charged twice. On top of that my account says I'm not on premium.
- Hi there, I was trying to get the student discount and it kept saying error but when I check my bank it's showing I was charged twice. On top of that my account says I'm not on premium.
-
-
- Spotify Legend
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Superuser Contribution Student's discount doesn't work
Hey, i've just bought the subscription within the student discount, and after the payment the page says, that i've already used the service, and i can't do it again. Card has been charged. My school is on the list ofc. Does anyone have a similar prob...
- Hey, i've just bought the subscription within the student discount, and after the payment the page says, that i've already used the service, and i can't do it again. Card has been char...
-
-
- Spotify Legend
- 173 Views
- 1 replies
- 1 likes
- 173 Views
- 1 replies
- 1 likes
Superuser Contribution Wrongly Charged
I had tried to get the student discount since I was accepted into a college, but was unable to since I am not actually attending until fall. However, I was charged twice for the student subscription, and I'm still using a free account! How do I get m...
- I had tried to get the student discount since I was accepted into a college, but was unable to since I am not actually attending until fall. However, I was charged twice for the student subscription,...
-
-
- Spotify Legend
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Superuser Contribution Tengo un cargo en la tarjeta y no tengo premium
Bueno, pues ayer intente pasarme al plan de estudiantes, pero resulta que mi centro en el que estudio no aparece, y desisti con ello, pero hoy al intentar hacer el pago de 10 euros para la suscripcion normal, no me dejaba, mire mi tarjeta de debito y...
- Bueno, pues ayer intente pasarme al plan de estudiantes, pero resulta que mi centro en el que estudio no aparece, y desisti con ello, pero hoy al intentar hacer el pago de 10 euros para la susc...
-
-
- Spotify Legend
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Superuser Contribution Permium Account Change to Permium Family Account
Hi Guys~Could I change my Permium account to Permium Family account?I just ordered Permium for an year on 2017/12/07. This order will expire on 2018/12/06.Could I get paid money back or change to Permium Family account? Thanks for answering.
- Hi Guys~ Could I change my Permium account to Permium Family account? I just ordered Permium for an year on 2017/12/07. This order will expire on 2018/12/06. Could I get paid money back or ...
-
-
- Spotify Legend
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
Superuser Contribution I wish to take advantage of the premium offer, free 1 month, have not had a premium before. printed
I wish to take advantage of the premium offer, free 1 month, have not had a premium before. printed in my card data several times, it says that I have already taken part of the offer, but I do not have a premium. I only get advertising when I play . ...
- I wish to take advantage of the premium offer, free 1 month, have not had a premium before. printed in my card data several times, it says that I have already taken part of the offer, but I do not ha...
-
-
- Spotify Legend
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes
Superuser Contribution Paying multiple times in a month
I was a premium member that was paying the $10 a month, and then I found out about the student discount and I applied that discount, however now I am being charged both the $10 and the $5 a month. this has gone on for multiple months and obviously as...
- I was a premium member that was paying the $10 a month, and then I found out about the student discount and I applied that discount, however now I am being charged both the $10 and the $5 a month. th...
-
-
- Spotify Legend
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution when my family subscription starts
a few days ago I buy a premium standard subscription and recently bought a family premium for my mom use it, when would start my new plan?
- a few days ago I buy a premium standard subscription and recently bought a family premium for my mom use it, when would start my new plan?
-
-
- Spotify Legend
- 435 Views
- 1 replies
- 0 likes
- 435 Views
- 1 replies
- 0 likes
Superuser Contribution spotify premium
I recently bought the premium, but my music keeps stopping 6-10 seconds into the song and won’t play at all after that? Any suggestions on what I could do to prevent this?
- I recently bought the premium, but my music keeps stopping 6-10 seconds into the song and won’t play at all after that? Any suggestions on what I could do to prevent this?
-
-
- Spotify Legend
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
Superuser Contribution I have a complaint
I scatched the code of my giftcard a little bit too hard. Now its useless because i cannot read it any more.why is there no customer service available? I hope you can help me out, i miss my music
- I scatched the code of my giftcard a little bit too hard. Now its useless because i cannot read it any more. why is there no customer service available? I hope you can help me out, i ...
-
-
- Spotify Legend
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Superuser Contribution On a month free trial but I've been charged
I recently started my month free trial. checked my bank statement and can see a charge by Spotify. Why???
- I recently started my month free trial. checked my bank statement and can see a charge by Spotify. Why???
-
-
- Spotify Legend
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Superuser Contribution İ paid premium price but it still says Free
İ still cant get the premium its still free and i didnt get a mail too. İ sign up with my Facebook account. Any advice?
- İ still cant get the premium its still free and i didnt get a mail too. İ sign up with my Facebook account. Any advice?
-
-
- Spotify Legend
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes