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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5961 Views
  • 23 replies
  • 2 likes
  • 5961 Views
  • 23 replies
  • 2 likes

Superuser Contribution merge

have a regular account and a family account, how do I put them together?

  • Newbie
  • have a regular account and a family account, how do I put them together?
  • Guido
  • Spotify Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution trying to switch paying mehods

I am trying to switch to different visa card but when i press change payment details its said that my payment method and country dont match, then i tried to change my country from UK to Cyprus and it doesnt let me do it either.How can I chane my coun...

  • Newbie
  • I am trying to switch to different visa card but when i press change payment details its said that my payment method and country dont match, then i tried to change my country from UK to Cyp...
  • Guido
  • Spotify Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro

He tenido Spotify premium por mucho tiempo y me salio un mensaje de que no se pudo hacer el cobro de mi cuenta familiar, me pidio ingresar un metodo de pago, reingrese mi tarjeta y me cobro $5.99 y me informo que me va a cobrar $8.99 el 27 de este mi...

  • Visitor
  • He tenido Spotify premium por mucho tiempo y me salio un mensaje de que no se pudo hacer el cobro de mi cuenta familiar, me pidio ingresar un metodo de pago, reingrese mi tarjeta y me cobro $5.99 y m...
  • Guido
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payment has been made, however it has not been reflected in my Spotify account

Plan Premium Country America Device IPhone 8, Operating System iOS 10 My Question or Issue {snip - screenshot removed by moderator for security reasons}

  • Regular
  •   Plan Premium Country  America  Device IPhone 8,  Operating System iOS 10   My Question or Issue     {snip - screenshot removed by m...
  • Jemi
  • Spotify Legend
  • 841 Views
  • 12 replies
  • 3 likes
  • 841 Views
  • 12 replies
  • 3 likes

Superuser Contribution Swedish in Switzerland - Lost in translation

PlanPremiumCountrySwitzerland DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI live in Switzerland but I had my Swedish account up until a year ago or so. I’ve loved Spotify since 2007 but now not so much...when I have a Swiss account. I ju...

  • Newbie
  • Plan Premium Country Switzerland  Device iPhone 8 Operating System iOS 10   My Question or Issue I live in Switzerland but I had my Swedish account up until a year ago or so. I’ve...
  • Guido
  • Spotify Legend
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

holatengo problemas para agregar familiares a mi plan que acabo de comprar ( pagado en 1 cuota)el problema es que en ningún momento me preguntaron cuál es mi dirección y ahora no coincide con la de mi familia. Cómo puedo arreglar esto

  • Newbie
  • hola tengo problemas para agregar familiares a mi plan que acabo de comprar ( pagado en 1 cuota) el problema es que en ningún momento me preguntaron cuál es mi dirección y ahora no coincide con la ...
  • Guido
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution No es posible pagar Premium con mi tarjeta de credito

Al ingresar los datos de mi tarjeta no me es posible continuar y me muestra este mensaje. PlanFree/PremiumCountryColombia

IMG_20180830_134425.jpg
  • Newbie
  • Al ingresar los datos de mi tarjeta no me es posible continuar y me muestra este mensaje.    Plan Free/Premium Country Colombia       
  • Guido
  • Spotify Legend
  • 704 Views
  • 5 replies
  • 0 likes
  • Premium
    tarjeta de credito
  • 704 Views
  • 5 replies
  • 0 likes

Superuser Contribution Account was previously hacked

Invites are coming up with a random name, that was never part of family. How on eart did they change this and i cant as the account owner! Need support and this entire site leads to nowhere. Where is support form and chat? Also cant add my own family...

  • Newbie
  • Invites are coming up with a random name, that was never part of family. How on eart did they change this and i cant as the account owner!   Need support and this entire site leads to nowhere....
  • Guido
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 1 likes
  • 253 Views
  • 1 replies
  • 1 likes

Unable to cancel my yearly premium.

PlanPremiumCountryBelgium DeviceSamsung Galaxy S6 Operating SystemWindows 10 My Question or IssueHi Last year I purchased the yearly subscription for Spotify Premium, now I would like to cancel this and start a family plan with my brother and sister ...

  • Newbie
  • Plan Premium Country Belgium   Device Samsung Galaxy S6   Operating System Windows 10   My Question or Issue Hi   Last year I purchased the yearly subscription for S...
  • Loxer
  • Community Legend
  • 564 Views
  • 3 replies
  • 0 likes
  • 564 Views
  • 3 replies
  • 0 likes

Superuser Contribution ho un account free ma mi vengono addebitati 9,99 euro

ho un account free androidAsus zenfone 2scusatemi, il supporto di Spotify non mi ha degnato di alcuna attenzione e mi ha mandatao qui.come faccio a sapere perché mi hanno addebitato questi euro 9,99? come faccio a sapere se c'è un account (che io non...

  • Newbie
  •   ho un account free  android Asus zenfone 2 scusatemi, il supporto di Spotify non mi ha degnato di alcuna attenzione e mi ha mandatao qui. come faccio a sapere perché mi hanno addebit...
  • Peter
  • Spotify Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cargo de $99 por cambiar mi información de pago

PlanFamily PremiumCountryMéxicoDeviceMacbook Pro late 2016 My Question or Issue Realicé cambio de tarjeta de débito para el cobro de mi mensualidad pero me cobraron $99 y quiero que me los reembolsen porque mi cuenta está al corriente, no debo nada y...

  • Newbie
  • Plan Family Premium Country México Device Macbook Pro late 2016     My Question or Issue   Realicé cambio de tarjeta de débito para el cobro de mi mensualidad pero me cobraro...
  • Peter
  • Spotify Legend
  • 895 Views
  • 1 replies
  • 0 likes
  • 895 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription problem..

Hello everyone, i have a little problem, so, i bought like 2 months ago, premium for 9.99eurohow ever i thought it will pay from my bankaccount automaticly, it did however in the period when i had actually nothing on my bankaccount, on my page of spo...

  • Casual Listener
  • Hello everyone, i have a little problem, so, i bought like 2 months ago, premium for 9.99euro how ever i thought it will pay from my bankaccount automaticly, it did however in the period when i had ...
  • Peter
  • Spotify Legend
  • 2073 Views
  • 3 replies
  • 0 likes
  • 2073 Views
  • 3 replies
  • 0 likes

On Spotify Free but getting charged for Premium

My Question or Issue I am supposed to be on Spotify Free however I am still getting charged £9.99

  • Visitor
  •     My Question or Issue  I am supposed to be on Spotify Free however I am still getting charged £9.99
  • Jose_M
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Payment Error !?

Hey,I have Premium Students - on the 29. September 2018 I was charged 4,99€.But today (09.10.) another 9,99€ are charged!?My account is Student until 2019... Please I need some help

  • Newbie
  • Hey, I have Premium Students -  on the 29. September 2018 I was charged 4,99€. But today (09.10.) another 9,99€ are charged!? My account is Student until 2019...   Please I need some h...
  • Jose_M
  • Spotify Star
  • 164 Views
  • 1 replies
  • 1 likes
  • 164 Views
  • 1 replies
  • 1 likes

Subscription

My Question or Issue I subscribed to premium while having still premium on my account with 1 day left but whenever i set my account to offline it still says you have "23 hours left in your account" so why does it still say that?

  • Newbie
  •     My Question or Issue  I subscribed to premium while having still premium on my account with 1 day left but whenever i set my account to offline it still says you have "23 hours ...
  • Jose_M
  • Spotify Star
  • 206 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 206 Views
  • 1 replies
  • 1 likes

Superuser Contribution Ripensamento

Dopo il periodo di premium in promozione, mi si è rinnovato l'abbonamento con il costo mensile intero (9,99 €). Io non avevo nessuna intenzione di continuare con l'abbonamento poichè non lo utilizzo (è anche per questo che mi è sfuggita la scadenza)....

  • Newbie
  • Dopo il periodo di premium in promozione, mi si è rinnovato l'abbonamento con il costo mensile intero (9,99 €). Io non avevo nessuna intenzione di continuare con l'abbonamento poichè non lo utilizzo ...
  • Katerina
  • Spotify Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

I am being charged for a premium account, but have a free account

I purchased a premium account, while I was in Chile (my hometown). When I moved into the UK this year, by April my premium account stopped working (4 months after I moved). I read it is because you cannot pay an account with an international card, wh...

  • Newbie
  •     I purchased a premium account, while I was in Chile (my hometown). When I moved into the UK this year, by April my premium account stopped working (4 months after I moved). I read it ...
  • Bittencourt
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

hulu + spotify

why is it so impossible to link an existing hulu account to get spotify premium with hulu?!?

  • Newbie
  • why is it so impossible to link an existing hulu account to get spotify premium with hulu?!?
  • Billy-J
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! The cost of offer was taken from my card but It wasn't purchased.

PlanFreeCountry Turkey DeviceMacbook AirOperating SystemMacOS My Question or Issue It said that I've already taken up an offer/discount before when I enter the information about my card and didn't accept. But. the cost was taken from my card (0.99 TL...

  • Newbie
  • Plan Free Country Turkey   Device Macbook Air Operating System MacOS   My Question or Issue   It said that I've already taken up an offer/discount before when I enter the ...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Spotify does not accept my credit card any more

PlanPremium (Student)CountryGermany My Question or IssueHello, I've been using Spotify Premium for a few months and now Spotify suddenly stopped accepting my credit card and cancelled my subscription. There has never been an issue before with my card...

  • Newbie
  • Plan Premium (Student) Country Germany   My Question or Issue Hello, I've been using Spotify Premium for a few months and now Spotify suddenly stopped accepting my credit card and cancelle...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes