Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131957 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66154 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
248140 Views
153 replies
13 likes
Plan Family premium Country Canada DeviceiPhone 8Operating SystemLatest My Question or Issue why does it say that my plan is going to be changed?this is what is says on my subscription page: Premium for FamilyYour plan will change to Spotify Premium ...
Plan Family premium Country Canada Device iPhone 8 Operating System Latest My Question or Issue why does it say that my plan is going to be changed? this ...
Spotify Star
461 Views
1 replies
0 likes
So i have the family plan, is it eligible for the google mini home and if not, why?I tried swapping my payment to the single person spotify premium and i keep getting an error, how do i fix it
So i have the family plan, is it eligible for the google mini home and if not, why? I tried swapping my payment to the single person spotify premium and i keep getting an error, how do i fix it &nb...
Spotify Star
2996 Views
10 replies
1 likes
Hey Guys! After trying for hundreds of times, I succeeded place an order by google. Here are some useful tips:Do these on your computer, Chrome, Safari.... not on mobile devices(it will drive you crazy...) Prepare list:A Google accountA Credit Card: ...
Hey Guys! After trying for hundreds of times, I succeeded place an order by google. Here are some useful tips: Do these on your computer, Chrome, Safari.... not on mobile devices(it will drive...
Casual Listener
638 Views
2 replies
0 likes
PlanPremiumCountryCanadaDeviceIphone XOperating SystemiOS 12 My Question or IssueGot the link for a google mini, followed link says out of stock.
Plan Premium Country Canada Device Iphone X Operating System iOS 12 My Question or Issue Got the link for a google mini, followed link says out of stock.
Regular
594 Views
2 replies
0 likes
PlanPremiumCountryCanadaDevice(iPhone My Question or IssueI signed up premium on April 11 around 12am, I am still waiting for the email to redeem, how long do i have to wait for
Plan Premium Country Canada Device (iPhone 😎 My Question or Issue I signed up premium on April 11 around 12am, I am still waiting for the email to redeem, how long do i have t...
Music Fan
1429 Views
8 replies
0 likes
PlanFreeCountryGermanyDevice(iPhone 7, Laptop,Operating System(iOS 10, , Windows 10, My Question or IssueToday i bought a 30€ voucher, i got the pin (namend "merchandise pin") and i wanted my premium. But my pin didnt got accepted with the info "pin ...
Plan Free Country Germany Device (iPhone 7, Laptop, Operating System (iOS 10, , Windows 10, My Question or Issue Today i bought a 30€ voucher, i got the pin (namend "merchand...
Spotify Star
1270 Views
5 replies
0 likes
I too have cancelled premium and been charged on my credit card. I want their phone contact details its got to stop.
I too have cancelled premium and been charged on my credit card. I want their phone contact details its got to stop.
Spotify Star
1182 Views
1 replies
0 likes
PlanPremiumCountryBelgiumMy Question or IssueI am currently paying 4x 9,99 euro's.I made an account for my uncle, I think he messed things up and now I am paying for 4 accounts.I would like to cancel 3 accounts. And keep my current if I could get a r...
Plan Premium Country Belgium My Question or Issue I am currently paying 4x 9,99 euro's. I made an account for my uncle, I think he messed things up and now I am paying for 4 accounts. I would ...
Spotify Star
387 Views
1 replies
0 likes
I have Spotfy Premium. It's not a trial version, it's not a family version and it's fully paid up until March 2020. When I click the link for the promotional Google Home Mini, it says that I'm not eligible. What gives???
I have Spotfy Premium. It's not a trial version, it's not a family version and it's fully paid up until March 2020. When I click the link for the promotional Google Home Mini, it says tha...
Spotify Legend
424 Views
1 replies
0 likes
PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI used a spotify gift card ($30 for 3 months) to pay for my premium subcription (gift card subscription ends on May 25), yet I'm not eligible for the google home mini prom...
Plan Premium Country Canada Device PC Operating System Windows 10 My Question or Issue I used a spotify gift card ($30 for 3 months) to pay for my premium subcription (gift card subs...
Newbie
6867 Views
26 replies
6 likes
My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?
My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?
Community Legend
325 Views
1 replies
0 likes
I am a Canadian who activated my premium account while on vacation in Mexico. When I tried to get my free Google mini, a message came on saying that the promotion was unavailable in my country. I checked my account and it said Mexico so I changed it ...
I am a Canadian who activated my premium account while on vacation in Mexico. When I tried to get my free Google mini, a message came on saying that the promotion was unavailable in my country. ...
Casual Listener
897 Views
2 replies
0 likes
PlanFamily CountryColombiaDeviceDiferent Cellphones, Tablet, PCOperating SystemAndroid, WindowsUntil now, i have tried at least 7 times, with different credit cards, adscribed to different banks, all assured to have enough balance, be active and able...
Plan Family Country Colombia Device Diferent Cellphones, Tablet, PC Operating System Android, Windows Until now, i have tried at least 7 times, with different credit cards, adscribed ...
Spotify Star
518 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceAndroid Motorola of some sort My Question or IssueI have premium paid up to February next year. Everything had been working fine for years until this week, suddenly the app thinks I'm not subscribed. All saved music d...
Plan Premium Country Australia Device Android Motorola of some sort My Question or Issue I have premium paid up to February next year. Everything had been working fine for years ...
Spotify Star
651 Views
5 replies
0 likes
PlanPremiumCountryUnited StatesDevice Operating System My Question or IssueI decided to make a new hulu account when this promotion first came out but I also had a profile on another hulu account that was no longer being used. I was wondering if I ca...
Plan Premium Country United States Device Operating System My Question or Issue I decided to make a new hulu account when this promotion first came out but I also had a...
Spotify Star
278 Views
1 replies
0 likes
How do I make "express my interest" to receive the promotion code to get a Google Home Mini? I'm an existing Premium Subscriber. Thanks.
How do I make "express my interest" to receive the promotion code to get a Google Home Mini? I'm an existing Premium Subscriber. Thanks.
Spotify Star
324 Views
1 replies
0 likes
Hello! On Monday I was charged and I have SMS confirmation for Premium, but the app on phone and PC told me "Unable to renew..". There is the screenshot of SMS confirmation abaut the thansaction.How can I contat the support?
Hello! On Monday I was charged and I have SMS confirmation for Premium, but the app on phone and PC told me "Unable to renew..". There is the screenshot of SMS confirmation abaut the thansac...
Spotify Star
311 Views
1 replies
0 likes
My Question or Issue If I have already prepaid for Spotify Premium through November 2019 but want to get the Spotify with Hulu subscription, do I lose out on the remainder of my prepaid subscription? Just wondering if I will be charged double until t...
My Question or Issue If I have already prepaid for Spotify Premium through November 2019 but want to get the Spotify with Hulu subscription, do I lose out on the remainder of my prepaid subs...
Spotify Star
348 Views
1 replies
0 likes
PlanSpotify Premium for FamilyCountryCA, Canada My Question:Why is the Spotify Premium Family package (at $14.99 a month) not eligible for the Google Home Mini? I have been a subscriber since 2016 as a Premium member at that, yet now that i have my f...
Plan Spotify Premium for Family Country CA, Canada My Question: Why is the Spotify Premium Family package (at $14.99 a month) not eligible for the Google Home Mini? I have been a subscri...
Spotify Star
451 Views
1 replies
1 likes
Premium Plan (UK:My Question or IssueGuys, so I joined Spotify Premium - £14.99 / month and saw a promo for a "free" google mini link to a google page. I never got the email, but I clicked on the google store web page, ordered the goods and was charg...
Premium Plan (UK: My Question or Issue Guys, so I joined Spotify Premium - £14.99 / month and saw a promo for a "free" google mini link to a google page. I never got the email, but I clicked on the...
Spotify Star
359 Views
1 replies
0 likes
