Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Regular
- 126217 Views
- 86 replies
- 10 likes
- 126217 Views
- 86 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 15023 Views
- 27 replies
- 2 likes
- 15023 Views
- 27 replies
- 2 likes
How to use a gift card
PlanPremium for FamilyCountry canada My Question or IssueI'm trying to use my gift card but it doesn't work. Look what i did :-account-Redeem-Enter the Pin (back of the gift card) and my postal code Can someone helpme please
- Plan Premium for Family Country canada My Question or Issue I'm trying to use my gift card but it doesn't work. Look what i did : -account -Redeem -Enter ...
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- Spotify Star
- 1727 Views
- 1 replies
- 0 likes
- 1727 Views
- 1 replies
- 0 likes
Unwanted switch from yearly to monthly without notice
I was expecting my yearly subscription payment in December to be 99 EUR, but it seems like I have been switched back to monthly 9,99 EUR. This is an increase of my subscription price without any notice beforehand and I don't want this. Could somebody...
- I was expecting my yearly subscription payment in December to be 99 EUR, but it seems like I have been switched back to monthly 9,99 EUR. This is an increase of my subscription price without any noti...
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- Spotify Star
- 589 Views
- 1 replies
- 0 likes
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Subscription charged wrongly
- 589 Views
- 1 replies
- 0 likes
Superuser Contribution Deactivated Facebook account tied to Spotify
My Question or Issue My old Facebook account was deactivated and is tied to my Spotify account. I cannot access it as my profile is a series of numbers. How do I access my account if I can't access it through my old Facebook?
- My Question or Issue My old Facebook account was deactivated and is tied to my Spotify account. I cannot access it as my profile is a series of numbers. How do I access my account if I can't...
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- Spotify Legend
- 910 Views
- 5 replies
- 0 likes
- 910 Views
- 5 replies
- 0 likes
Card being replaced, can’t pay for premium
PlanPremiumCountryAustralia My Question or Issue My card was stolen and is currently locked while I wait for my new one to arrive, but this means I am behind on a payment for premium as Spotify can no longer take payments automatically from the old c...
- Plan Premium Country Australia My Question or Issue My card was stolen and is currently locked while I wait for my new one to arrive, but this means I am behind on a payment ...
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- Spotify Star
- 433 Views
- 5 replies
- 0 likes
- 433 Views
- 5 replies
- 0 likes
cancelling three month subscription early via itunes
i have a 3 month subscription that i want to cancel early. on my pc it's the basic free one, but on my ipad/iphone it's premium. i have been trying for over an hour to try and cancel it but can't seem to find a way. it's a bit concerning that spotify...
- i have a 3 month subscription that i want to cancel early. on my pc it's the basic free one, but on my ipad/iphone it's premium. i have been trying for over an hour to try and cancel it but c...
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- Spotify Star
- 247 Views
- 1 replies
- 0 likes
- 247 Views
- 1 replies
- 0 likes
Superuser Contribution Charged regular premium price but verified as student? (SOLUTION)
If Spotify has been charging you the full premium subscription price, but you are verified as a student this is the solution I found to fix this:+ go to www.spotify.com/us/+ log in+ click "profile" drop down+ click account+ in "account overview" on t...
- If Spotify has been charging you the full premium subscription price, but you are verified as a student this is the solution I found to fix this: + go to www.spotify.com/us/ + log in + click ...
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- Spotify Legend
- 365 Views
- 3 replies
- 0 likes
- 365 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution How do I find my old purchased songs?
I don't use Spotify so much anymore so I hadn't noticed that you cannot buy songs any longer (apparantly this feature was removed end of 2012). But I did buy one or two back when it was possible and it appears I have not saved them to my computer so ...
- I don't use Spotify so much anymore so I hadn't noticed that you cannot buy songs any longer (apparantly this feature was removed end of 2012). But I did buy one or two back when it was possible and ...
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- Spotify Legend
- 2072 Views
- 4 replies
- 0 likes
- 2072 Views
- 4 replies
- 0 likes
Solved!! Premium states MYR14.90/month by credit card but charged MYR 22.40/month
PlanPremiumCountryMalaysia DeviceHuawei Mate 9Operating SystemAndroid My Question or IssueHi Spotify community, I was browsing through the website and i realized that the monthly fee is only RM14.90/month if i were to pay by credit card which is the ...
- Plan Premium Country Malaysia Device Huawei Mate 9 Operating System Android My Question or Issue Hi Spotify community, I was browsing through the website and i realized that th...
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- Casual Listener
- 380 Views
- 2 replies
- 1 likes
- 380 Views
- 2 replies
- 1 likes
Suscribicion Premiun
Hace un mes me suscribi a Spotify premium, realice el pago por pse con debito, en este momento estoy estoy tratando de hacer el pago mensual nuevamente pero no me da la opcion de pse, solo tarjeta de credito. Me ayudan por favor.
- Hace un mes me suscribi a Spotify premium, realice el pago por pse con debito, en este momento estoy estoy tratando de hacer el pago mensual nuevamente pero no me da la opcion de pse, solo tarjeta de...
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- Spotify Star
- 247 Views
- 1 replies
- 0 likes
- 247 Views
- 1 replies
- 0 likes
unable to invite new family members
PlanPremiumCountry DeviceSamsung Galaxy 8Operating SystemWindows 10 My Question or Issue I am subscribed to premium for family, but I am unable to invite or edit my family members. I do not have an invite button
- Plan Premium Country Device Samsung Galaxy 8 Operating System Windows 10 My Question or Issue I am subscribed to premium for family, but I am unable to invite or edit my...
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- Spotify Star
- 280 Views
- 1 replies
- 0 likes
- 280 Views
- 1 replies
- 0 likes
Spotify on Stage Thailand
Hi,I would like to ask about the payment of Spotify on Stage. Is it just available using Bangkok Bank? The Bangkok Bank log-in tab always appear, however. Is there anyone that have the same thing happened? Thank you.
- Hi, I would like to ask about the payment of Spotify on Stage. Is it just available using Bangkok Bank? The Bangkok Bank log-in tab always appear, however. Is there anyone that have the same thing h...
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- Spotify Star
- 747 Views
- 1 replies
- 0 likes
- 747 Views
- 1 replies
- 0 likes
Want to cancel my sub,
PlanPremiumCountry GermanyDeviceIphone SEOperating Systemwin10, latest IOS on Iphone My Question or Issue Forgot username and password , want to cancel my sub, got the last payments screenshoted. thanks in advance
- Plan Premium Country Germany Device Iphone SE Operating System win10, latest IOS on Iphone My Question or Issue Forgot username and password , want to cancel my sub, got ...
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- Community Legend
- 251 Views
- 1 replies
- 0 likes
- 251 Views
- 1 replies
- 0 likes
Unable to play songs from one artist on any platform
PlanPremiumCountry United KingdomDeviceWindows PC / Huawei Y6Operating SystemWindows 10 / Android 8.0 (Oreo); EMUI 8 My Question or Issue When ever I try to play any song from the artist disturbed on any device while connected to the internet/wifi I ...
- Plan Premium Country United Kingdom Device Windows PC / Huawei Y6 Operating System Windows 10 / Android 8.0 (Oreo); EMUI 8 My Question or Issue When ever I try to pl...
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- Casual Listener
- 299 Views
- 2 replies
- 0 likes
- 299 Views
- 2 replies
- 0 likes
Payment for premium
PlanPremiumCountry SwedenDevice(iPhone XS Max)Operating System(iOS 12.1.3) My Question or Issue So the issue is that I got an email a couple a days ago where it stands ”Failed Payment” though I already have been charged for premium this month
- Plan Premium Country Sweden Device (iPhone XS Max) Operating System (iOS 12.1.3) My Question or Issue So the issue is that I got an email a couple a days ago where it sta...
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- Spotify Star
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
3 months of premium for €9,99
PlanFreeCountryItalyDeviceiPhone XS, iMac 21.5 4KOperating SystemiOS 12.1.3, macOS 10.14.3 My Question or IssueGood afternoon.Some months ago Spotify emailed me an offer (3 months of premium for €9,99) but I didn't accepted. Now I want to become a Pr...
- Plan Free Country Italy Device iPhone XS, iMac 21.5 4K Operating System iOS 12.1.3, macOS 10.14.3 My Question or Issue Good afternoon. Some months ago Spotify emailed me an off...
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- Spotify Star
- 351 Views
- 1 replies
- 0 likes
- 351 Views
- 1 replies
- 0 likes
Solved!! Premium trial account not showing as premium on device apps
PlanPremiumCountry Device Samsung Galaxy 7, Galaxy Tab AOperating System Android Oreo My Question or Issue I had free account, then with my phone upgraded to premium trial. recevied email receipt with username info. this user name is not showing on m...
- Plan Premium Country Device Samsung Galaxy 7, Galaxy Tab A Operating System Android Oreo My Question or Issue I had free account, then with my phone upg...
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- Casual Listener
- 387 Views
- 2 replies
- 0 likes
- 387 Views
- 2 replies
- 0 likes
Me cobran por servicio que no tengo
Hola me están cobrando U$S 2,70 hace dos meses pero tengo spotify gratis. ¿Cómo hago para dejar de recibir ese cobro?P / no poseo otra cuenta, ya me aseguré.Gracias.
- Hola me están cobrando U$S 2,70 hace dos meses pero tengo spotify gratis. ¿Cómo hago para dejar de recibir ese cobro? P / 😧 no poseo otra cuenta, ya me aseguré. Gracias.
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- Community Legend
- 599 Views
- 4 replies
- 0 likes
- 599 Views
- 4 replies
- 0 likes
Premium package subscription double charged before expiry
PlanPremiumCountry MalaysiaDeviceSamsung S8Operating SystemAndroid My Question or IssueI'm from Malaysia and had subscribed to Premium package on Nov 21, 2018 for 3 months for RM2. My subscription expiration is Feb 21, 2019. However, on Feb 1, 2019 s...
- Plan Premium Country Malaysia Device Samsung S8 Operating System Android My Question or Issue I'm from Malaysia and had subscribed to Premium package on Nov 21, 2018 for 3 mont...
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- Community Legend
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
Solved!! Need to cancel premium
So i am paying for an account that i know nothing about. Name, email etc.how do i cancel that without any information. i only have a receipt from my bank.
- So i am paying for an account that i know nothing about. Name, email etc. how do i cancel that without any information. i only have a receipt from my bank.
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- Casual Listener
- 469 Views
- 3 replies
- 0 likes
- 469 Views
- 3 replies
- 0 likes
Phone bill been charged as well as my bank account??
I’ve been paying £9.99 a month through my bank account but I’ve just found out that Spotify is also charging my mobile phone contract?? I’ve ONLY been useing Spotify via WiFi!! Can anyone explain plz.. Annie
- I’ve been paying £9.99 a month through my bank account but I’ve just found out that Spotify is also charging my mobile phone contract?? I’ve ONLY been useing Spotify via WiFi!! Can anyone explain plz...
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- Roadie
- 242 Views
- 1 replies
- 0 likes
- 242 Views
- 1 replies
- 0 likes