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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67631 Views

18 replies

94 likes

  • 67631 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132774 Views

69 replies

10 likes

Premium for Family
  • 132774 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68568 Views

89 replies

4 likes

  • 68568 Views
  • 89 replies
  • 4 likes

Change family plan

PlanFree - but had been on a Family planCountryIreland DeviceSamsung S8 & PC My Question or IssueHi, I was previously on a family plan however I have moved address and want to sign up to a different family plan. Unfortunately spotify won't allow me t...

Newbie

Plan Free - but had been on a Family plan Country Ireland   Device Samsung S8 & PC   My Question or Issue Hi, I was previously on a family plan however I have moved address and...

Bethany_Dawn

Community Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Google Home Mini Promotion Inconvenience

PlanPremiumCountryCanada Device Samsung Galaxy 9Operating SystemAndroid Oreo Question So I've just ordered the the chalk colored Google Home Mini with the Canadian Spotify promotion. I'm actually really happy about the chalk color, but the only issue...

Casual Listener

  Plan Premium Country Canada   Device  Samsung Galaxy 9 Operating System Android Oreo   Question   So I've just ordered the the chalk colored Google Home M...

aggie1970

Casual Listener

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Voucher Pin wrong

I have a €60 voucher, the PIN number to redeem the subscription was damaged when it was been scratched, so I am missing the last few digits. Customer services have sent me here, is there anyway I can get a new pin to get my subscription?

Casual Listener

I have a €60 voucher, the PIN number to redeem the subscription was damaged when it was been scratched, so I am missing the last few digits.  Customer services have sent me here, is there anywa...

Brunelicia

Community Legend

719 Views

5 replies

0 likes

  • 719 Views
  • 5 replies
  • 0 likes

Hulu activation

I subscribed to Spotify Premium and paid for 1 year. Do I still get Hulu? If so how do I activate it?

Newbie

I subscribed to Spotify Premium and paid for 1 year. Do I still get Hulu? If so how do I activate it?

Loxer

Community Legend

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Change account from family to premium

Hi,I would like to know how to unscribe from a family account (juste for myself) to subscribe to the premium account. I would like to know if I will loose all my playlists, songs in my phone or all my preferences will be remain the same. Thank you ve...

Newbie

Hi, I would like to know how to unscribe from a family account (juste for myself) to subscribe to the premium account.  I would like to know if I will loose all my playlists, songs in my phone...

Mantisentil

Community Legend

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Double Charge per month Since November

Hey guys! Spotify has been charging me twice per month since November last year on the 15th and 24th of each month $11.99.I'm on a premium plan In Australia and Bank through ING with it setup as a direct debit. Can anyone help me as it is very frustr...

Casual Listener

Hey guys! Spotify has been charging me twice per month since November last year on the 15th and 24th of each month $11.99. I'm on a premium plan In Australia and Bank through ING with it setup as a ...

Mantisentil

Community Legend

887 Views

1 replies

0 likes

  • 887 Views
  • 1 replies
  • 0 likes

double monthly premium charges

I have been double charged monthly for quite some time now. I tried to find a contact number and failed to the point where I eventually gave up and forgot to follow up due to other responsibilities. I found this community and I feel that it is unfort...

Newbie

  I have been double charged monthly for quite some time now. I tried to find a contact number and failed to the point where I eventually gave up and forgot to follow up due to other responsibi...

Billy-J

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Solved!! Switch off Download option

Hello, I've recently signed up to premium so I'm still confused with its features. I know I can switch the "Download" button to make my songs available offline, but if I switch it off, all my songs get grayed out. Do I need to leave the Download swit...

Casual Listener

Hello, I've recently signed up to premium so I'm still confused with its features. I know I can switch the "Download" button to make my songs available offline, but if I switch it off, all my songs g...

Billy-J

Spotify Star

3339 Views

3 replies

0 likes

  • 3339 Views
  • 3 replies
  • 0 likes

Dúvida sobre código do Spotify

Plano PremiumBrasilMoto G5 plus Gostaria de saber se existe algum código permanente do Spotify Premium.

Newbie

Plano Premium Brasil Moto G5 plus   Gostaria de saber se existe algum código permanente do Spotify Premium.

Brunelicia

Community Legend

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Changing the family account

PlanPremium family CountryGermany DeviceiPhone Se / mac book pro Operating System(iOS My Question or IssueI had a family account with my husband. We now split up and I want to have my own premium/family account. Once I exit the now existing family ac...

Visitor

Plan Premium family  Country Germany  Device iPhone Se / mac book pro  Operating System (iOS   My Question or Issue I had a family account with my husband. We now split ...

Brunelicia

Community Legend

1351 Views

1 replies

0 likes

  • 1351 Views
  • 1 replies
  • 0 likes

Fair Pay For Songwriters

The copywrite board just gave songwriters their first raise in 110 years! Awesome! Spotify does not want to honor it. Not awesome! Without songwriters there are no songs. Don't y'all make your living off of songs, Spotify? Unless you honor the raise,...

Regular

The copywrite board just gave songwriters their first raise in 110 years!  Awesome! 😁   Spotify does not want to honor it.  Not awesome! 😤   Without songwriters there are no...

radiostillworks

Regular

437 Views

1 replies

3 likes

  • 437 Views
  • 1 replies
  • 3 likes

Can't join Spotify Premium in Egypt

I'm trying to join the premium subscription but every time i use my visa it says: Payment failed. Try again, or use a different payment method. Get helpAlso i have tried more than one visa card. Any help please? CountryEgypt

Casual Listener

I'm trying to join the premium subscription but every time i use my visa it says: Payment failed. Try again, or use a different payment method. Get help Also i have tried more than one vis...

Billy-J

Spotify Star

1766 Views

5 replies

0 likes

  • 1766 Views
  • 5 replies
  • 0 likes

Solved!! Unable to redeem Google Home Mini promo

PlanPremiumCountryCanada My Question or IssueI received my email saying "Your device is now available", but when I click the Get it now button and once I get to the Google Store, the devices or either out of stock or coming soon, but when I go to the...

Casual Listener

Plan Premium Country Canada   My Question or Issue I received my email saying "Your device is now available", but when I click the Get it now button and once I get to the Google Store, the...

calijayde1989

Casual Listener

1156 Views

5 replies

0 likes

  • 1156 Views
  • 5 replies
  • 0 likes

Google home mini - Can't select a Canadian address only US shows up

I am a premium account holder and I am trying to get my Google Home Mini. I have been able to get to the check out page but when I try to enter my shipping address it defaults to U.S.A. I cannot figure out how to make it for Canada. Frustrating that ...

Newbie

I am a premium account holder and I am trying to get my Google Home Mini.    I have been able to get to the check out page but when I try to enter my shipping address it defaults to U.S.A...

Billy-J

Spotify Star

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Free Google Home Mini in Canada

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue I got my email saying that my Google Home Mini was now available. I clicked the link and Spotify sent me to the Google Store, but I wasnt able to complete the...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android   My Question or Issue   I got my email saying that my Google Home Mini was now available. I clicked...

Billy-J

Spotify Star

1521 Views

1 replies

0 likes

Subscriptions
  • 1521 Views
  • 1 replies
  • 0 likes

Reedeming Google Home Mini (EMAIL RECEIVED)

$9.99/Month PremiumCanada My Question or Issue:I received the email to reedeem my Google Home Mini, but when I click on 'Get It Now', it takes me to a page where it asks me to subscribe to a family plan. How can I reedem it?

Casual Listener

$9.99/Month Premium Canada   My Question or Issue: I received the email to reedeem my Google Home Mini, but when I click on 'Get It Now', it takes me to a page where it asks me to subsc...

Billy-J

Spotify Star

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Why is my Family premium subscription being changed?

Plan Family premium Country Canada DeviceiPhone 8Operating SystemLatest My Question or Issue why does it say that my plan is going to be changed?this is what is says on my subscription page: Premium for FamilyYour plan will change to Spotify Premium ...

Newbie

Plan Family premium   Country Canada   Device iPhone 8 Operating System Latest   My Question or Issue   why does it say that my plan is going to be changed? this ...

Billy-J

Spotify Star

472 Views

1 replies

0 likes

Family Premium Plan
  • 472 Views
  • 1 replies
  • 0 likes

Solved!! Spotifiy premium cant renew

So i have the family plan, is it eligible for the google mini home and if not, why?I tried swapping my payment to the single person spotify premium and i keep getting an error, how do i fix it

Casual Listener

So i have the family plan, is it eligible for the google mini home and if not, why? I tried swapping my payment to the single person spotify premium and i keep getting an error, how do i fix it &nb...

Billy-J

Spotify Star

3030 Views

10 replies

1 likes

  • 3030 Views
  • 10 replies
  • 1 likes

[Canada] Final solution to get Google Home Mini

Hey Guys! After trying for hundreds of times, I succeeded place an order by google. Here are some useful tips:Do these on your computer, Chrome, Safari.... not on mobile devices(it will drive you crazy...) Prepare list:A Google accountA Credit Card: ...

Casual Listener

Hey Guys! After trying for hundreds of times, I succeeded place an order by google. Here are some useful tips: Do these on your computer, Chrome, Safari.... not on mobile devices(it will drive...

Liamarie01

Casual Listener

653 Views

2 replies

0 likes

  • 653 Views
  • 2 replies
  • 0 likes

Out of stock google mini

PlanPremiumCountryCanadaDeviceIphone XOperating SystemiOS 12 My Question or IssueGot the link for a google mini, followed link says out of stock.

Newbie

Plan Premium Country Canada Device Iphone X Operating System iOS 12   My Question or Issue Got the link for a google mini, followed link says out of stock.

KatShay

Regular

608 Views

2 replies

0 likes

  • 608 Views
  • 2 replies
  • 0 likes