Error en plan duo

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Error en plan duo

Polillita
Casual Listener

Contraté plan duo pero en el 2do usuario no funciona. Se cargan las canciones pero al pasar a offline se borran e indica esta offline y se sale de la aplicación sin poder volver a entrar porque indica que debe volver a conectarse para entrar. Además la biblioteca nunca se vio como premium siempre con mi o free. Es decir no funciona premium en segundo usuario del dúo. Es Android Samsung. Fue probado en otro dispositivo Android y tampoco funcionóScreenshot_20190507-012114_Spotify.jpg

 

Screenshot_20190507-012119_Spotify.jpg

 

Screenshot_20190507-012128_Spotify.jpg

 

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Solution!

Luan
Rock Star 14
Rock Star 14

Hey again, @Polillita 

Having it in mind, I suggest that you be in touch with the Customer Support to get help on it, for now.

Please, keep me updated about your case in future...

 

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

LuanRock Star 14
Help others find this answer and click "Accept as Solution".
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5 Replies

Luan
Rock Star 14
Rock Star 14

Hey, @Polillita 

Welcome to Spotify Community and thanks for posting!

I hope you don't mind I'm answering you in English.

About your issue, please check the both subscription status to make sure that both are set for the Premium for Duo. After that, tell me if it happens and I will give you more information about how to procedure after that.

 

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

LuanRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Polillita
Casual Listener

Si. Ambos están como duo pero el usuario que agregué solo funciona como premium en algunas opciones

Luan
Rock Star 14
Rock Star 14

I got it. So, what kind of situations the Premium doesn't work? Ads still appearing through songs or the user doesn't be able to download songs?

 

LuanRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Polillita
Casual Listener
Se descargan canciones y no aparecen en mi biblioteca. Y al ponerse offline se borran. Además, mi biblioteca aparece como si fuera usuario gratis no premium
Solution!

Luan
Rock Star 14
Rock Star 14

Hey again, @Polillita 

Having it in mind, I suggest that you be in touch with the Customer Support to get help on it, for now.

Please, keep me updated about your case in future...

 

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

LuanRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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