Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61628 Views
  • 25 replies
  • 5 likes
  • 61628 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36733 Views
  • 19 replies
  • 2 likes
  • 36733 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28021 Views
  • 16 replies
  • 3 likes
  • 28021 Views
  • 16 replies
  • 3 likes

Superuser Contribution Charged twice per month

PlanPremiumCountry HungaryDeviceSamsung Galaxy S6Operating SystemAndroid Nougat My Question or Issue Hi,a couple days ago, my bank account was charged twice (2018.05.18 and 2018.05.22). As far as I am concerned, I only have one active (premium) subsr...

  • Newbie
  • Plan Premium Country  Hungary Device Samsung Galaxy S6 Operating System Android Nougat   My Question or Issue  Hi, a couple days ago, my bank account was charged twice (2018...
  • Aimee_T
  • Roadie
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment problem

My account recently went though a card change, problem is I live in Canada and my card is from the USA. As was the last card but for some reason I can’t sent up my new card.. what to do?

  • Casual Listener
  • My account recently went though a card change, problem is I live in Canada and my card is from the USA.  As was the last card but for some reason I can’t sent up my new card..  what to do?
  • Lancemcclure
  • Casual Listener
  • 161 Views
  • 2 replies
  • 0 likes
  • 161 Views
  • 2 replies
  • 0 likes

Premimum not working, paid 6 hours ago

Did all the steps in https://support.spotify.com/hk-en/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/ Completely uninstalled then reinstall app and window program, multiple times. no luck Signed out individually on each app/pro...

  • Newbie
  • Did all the steps in https://support.spotify.com/hk-en/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/   Completely uninstalled then reinstall  app and window p...
  • x_q9t9j54-dnh
  • Newbie
  • 168 Views
  • 3 replies
  • 1 likes
  • 168 Views
  • 3 replies
  • 1 likes

Compré tres meses Premium y la cuenta sigue sin serlo

Spotify Usernamejhjv0j4twwws1jf2e8oy3xtsdPlanPremiumCountryColombiaDeviceSamsung Note 4Operating SystemAndroid 6.0.1 My Question or IssueCompré la promoción de tres meses Premium por 900 COP, se me debitaron de la cuenta, me llegó el correo del recib...

  • Newbie
  • Spotify Username jhjv0j4twwws1jf2e8oy3xtsd Plan Premium Country Colombia Device Samsung Note 4 Operating System Android 6.0.1   My Question or Issue Compré la promoción de tres meses...
  • yy-zql1_mnyf8
  • Casual Listener
  • 110 Views
  • 1 replies
  • 1 likes
  • 110 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium not activating possibly due to double payment

I scheduled 2 payments by mistake, so I cancelled one and paid the other.The transfer was made yesterday, and I still have no premium.

  • Casual Listener
  • I scheduled 2 payments by mistake, so I cancelled one and paid the other. The transfer was made yesterday, and I still have no premium.  
  • user-removed
  • Not applicable
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium account without premium services

Hello, I've been enjoying spotify for many months now and it has been great. As of last night tho all my 500 songs on mobile have been deleted and I've lost premium services even though nothing has changed on my account. I checked everything the help...

  • Casual Listener
  • Hello, I've been enjoying spotify for many months now and it has been great. As of last night tho all my 500 songs on mobile have been deleted and I've lost premium services even though nothing has c...
  • KostasStorm
  • Casual Listener
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

Cobrança R$10,00

Oláminha conta universitaria irá vencer dia 30/05/2018 e fui fazer a renovação mas antes disso eu mudei o cartão de crédito para os pagamentos e me foi cobrado R$10,00.Não sei se foi pela mudança de cartão ou pela renovação da conta.E é realmente fei...

  • Newbie
  • Olá minha conta universitaria irá vencer dia 30/05/2018 e fui fazer a renovação mas antes disso eu mudei o cartão de crédito para os pagamentos e me foi cobrado R$10,00. Não sei se foi pela mudança...
  • Bittencourt
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution The app won't play music with premium

I joined spotify 2 months ago as premium and my payment got approved already. In the last 2 weeks the app won't play any song I download on my mobile device while I'm offline. And that's not all - when I'm on Wi-fi or ethernet, it won't let me search...

  • Casual Listener
  • I joined spotify 2 months ago as premium and my payment got approved already. In the last 2 weeks the app won't play any song I download on my mobile device while I'm offline. And that's not all - wh...
  • user-removed
  • Not applicable
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family

Hi! I have premium familiar plan, and I entered WRONG ADDRESS and i need to change urgent!! Beacuse when I invite people to join they need to put the address I entered and I dont remember. How can I Fix that?

  • Visitor
  • Hi! I have premium familiar plan, and I entered WRONG ADDRESS and i need to change urgent!! Beacuse when I invite people to join they need to put the address I entered and I dont remember. How can I ...
  • Melody
  • Community Manager
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Spotify Premium not working

Spotify UsernamebradleymeeuwissePlanFree/PremiumCountry Device(iPhone X)Operating System(iOS 11) My Question or Issue I just paid for Spotify Premium, but my account and the Smartphone app are still saying that I have a 'FREE' account. how can I solv...

  • Casual Listener
  • Spotify Username bradleymeeuwisse Plan Free/Premium Country   Device (iPhone X) Operating System (iOS 11)   My Question or Issue   I just paid for Spotify Premium, but my ...
  • Maxim
  • Spotify Star
  • 173 Views
  • 4 replies
  • 0 likes
  • 173 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium is not working

Spotify UsernamebradleymeeuwissePlanFree/PremiumCountry Device(iPhone X)Operating System(iOS 11) My Question or Issue I have just paid for Spotify Premium, but my account and the SmartPhone app are still saying that i have a 'free' account. How can I...

  • Casual Listener
  • Spotify Username bradleymeeuwisse Plan Free/Premium Country   Device (iPhone X) Operating System (iOS 11)   My Question or Issue   I have just paid for Spotify Premium, bu...
  • user-removed
  • Not applicable
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron la suscripción de universitario dos veces y en su página dice que no había cargos

Quiero mi dinero de regreso, ya que ni siquiera tengo el servicio más aparte tengo un doble pago que ni está reflejado

  • Newbie
  • Quiero mi dinero de regreso, ya que ni siquiera tengo el servicio más aparte tengo un doble pago que ni está reflejado 
  • user-removed
  • Not applicable
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

No puedo pagar premium desde hace días, sale error de pago 

  • Casual Listener
  • No puedo pagar premium desde hace días, sale error de pago 
  • Melody
  • Community Manager
  • 209 Views
  • 3 replies
  • 0 likes
  • 209 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't log in to my family plan

I have received an invite to family plan from my neighbour and I can't join. After filling up all the data, I get message "You're unable to join this Family plan" even thought all passed data is correct. Could someone help me?

  • Casual Listener
  • I have received an invite to family plan from my neighbour and I can't join. After filling up all the data, I get message " You're unable to join this Family plan " even thought all passed data ...
  • Melody
  • Community Manager
  • 229 Views
  • 5 replies
  • 0 likes
  • 229 Views
  • 5 replies
  • 0 likes

Solved!! Will I be double charged if I change plans?

Spotify UsernameashdavidsonPlanPremiumCountry Australia My Question or Issue I already have the standard premium plan but want to switch to the student plan. Will I be immediately charged the price of the student plan even though I have already paid ...

  • Casual Listener
  • Spotify Username ashdavidson Plan Premium Country  Australia    My Question or Issue  I already have the standard premium plan but want to switch to the student plan. Will...
  • Maxim
  • Spotify Star
  • 2124 Views
  • 1 replies
  • 0 likes
  • 2124 Views
  • 1 replies
  • 0 likes

Changing payment - Country code error?

I am in Canada - my account profile shows I am in Canada.I am trying to change payment method away from Paypal and to a Canadian Visa card. I keep getting an error message saying that my payment method must match my country? which is does - both Cana...

  • Newbie
  • I am in Canada - my account profile shows I am in Canada. I am trying to change payment method away from Paypal and to a Canadian Visa card.   I keep getting an error message saying that my p...
  • Luke
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

I can't pay spotify

Hey, I am trying to pay spotify premium but the system does not accept any of my credit cards. I alredy verify that I have enough credit and that the country code is right. I need my music, help me please

  • Newbie
  • Hey, I am trying to pay spotify premium but the system does not accept any of my credit cards. I alredy verify that I have enough credit and that the country code is right.    I need my m...
  • Luke
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Credit Card
  • 227 Views
  • 1 replies
  • 0 likes

Gift Card didnt work

I used a gift card for 3 months a week ago and my spotify was ok but now my premium paused. It says i have to update my paymant options but i jsut used a GIFT CARD

  • Newbie
  • I used a gift card for 3 months a week ago and my spotify was ok but now my premium paused. It says i have to update my paymant options but i jsut used a GIFT CARD 
  • Luke
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Premium didnt work

Spotify UsernamePlanFree/PremiumCountry PhilippinesDeviceAsusOperating SystemAndroid My Question or Issue I paid 129 pesos for my 1month subscription. But it didnt work. I dont know why. Can someone help me here. Thanks in advance.

  • Newbie
  • Spotify Username <removed sensitive information> Plan Free/Premium Country  Philippines Device Asus Operating System Android   My Question or Issue  I paid 129 pesos ...
  • Luke
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes