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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5988 Views
  • 23 replies
  • 2 likes
  • 5988 Views
  • 23 replies
  • 2 likes

Subscription cancelled??

Hi there, I've been using Spotify Premium for years. As always I was listening music when a wild Ad appeared!I was shocked, I looked at myaccount, and it says that I'm using Spotify free and I was like...WHAT?I've check my Paypal, and I have paid las...

  • Newbie
  • Hi there,   I've been using Spotify Premium for years. As always I was listening music when a wild Ad appeared! I was shocked, I looked at myaccount, and it says that I'm using Spotify free a...
  • Jose_M
  • Spotify Star
  • 220 Views
  • 1 replies
  • 1 likes
  • 220 Views
  • 1 replies
  • 1 likes

Superuser Contribution Charged twice on different accounts

PlanFamily PremiumCountryTaiwanDeviceiPhone 7Operating SystemiOS 10 My Question or IssueI've started the free trial a few months ago, and then I subscribed to family premium through another email address, but I forgot to cancel the original free tria...

  • Newbie
  •   Plan Family Premium Country Taiwan Device iPhone 7 Operating System iOS 10   My Question or Issue I've started the free trial a few months ago, and then I subscribed ...
  • Daisy
  • Spotify Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not getting premium features

Hello,I renewed my premium account last night but I have tried everything and I am still not working offline. I don't have 2 accounts. I got the Spotify receipt through to say they had taken a payment but nothing is working. Please help

  • Newbie
  • Hello, I renewed my premium account last night but I have tried everything and I am still not working offline. I don't have 2 accounts. I got the Spotify receipt through to say they had taken a paym...
  • Daisy
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Subcription

PlanPremiumCountry MexicoDeviceSamsumg galaxy s6 Operating System(Android Oreo My Question or Issue I paid twice my subscription with 2 minutes of different, why? is the second time happen me

  • Casual Listener
  • Plan Premium Country  Mexico Device Samsumg galaxy s6  Operating System (Android Oreo   My Question or Issue  I paid twice my subscription with 2 minutes of differe...
  • Emiliohr3
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Superuser Contribution Double one time payment?

I want to know if you can buy 2 months premium by buying 1 month one time payment twice, is that possible? Thanks in advance

  • Newbie
  • I want to know if you can buy 2 months premium by buying 1 month one time payment twice, is that possible?   Thanks in advance
  • Daisy
  • Spotify Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Can't cancel subscription OR delete account

PlanPremiumCountryRomania/United States (account first created in the US) DeviceMacbook ProOperating SystemmacOS My Question or Issue I've been trying to cancel my subscription all day to no avail. When I visit the "Subscription" page at https://www....

  • Casual Listener
  • Plan Premium Country Romania/United States (account first created in the US)   Device Macbook Pro Operating System macOS    My Question or Issue  I've been trying to ca...
  • Loxer
  • Community Legend
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

Was using a student discount, it ended and now I can't renew?

My fiancee and I share an account, and he had signed us up for the discount with his college email. The plan ended and we were charged 9.99, so he didn't renew until he had a moment to renew with his college credentials. It's now saying he can't be v...

  • Gig Goer
  • My fiancee and I share an account, and he had signed us up for the discount with his college email. The plan ended and we were charged 9.99, so he didn't renew until he had a moment to renew wit...
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

DO NOT ACCEPT MY VISA MACH PREPAID CARD

PlanPremiumCountrychile Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIt turns out that you do not accept my MACH prepaid card. Also if I have credit on my card

  • Newbie
  • Plan Premium Country chile   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue It turns out that you do not accept my MACH prepaid card. Also if ...
  • Billy-J
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Subscription

My Question or Issue i’ve updated my credit card info, logged in and out even cancelled my subscription and resubscribed and it’s still denying my payment for premium. Dont kno what else to do, pls help!

  • Newbie
  •     My Question or Issue   i’ve updated my credit card info, logged in and out even cancelled my subscription and resubscribed and it’s still denying my payment for premium. Dont k...
  • Billy-J
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Changing subscription type

Hi guys, I've tried the free month of Premium and now Spotify has already debited me 9.99€ for the monthly subscription.I'd like to activate the student discount or to annull the subscription, will I be refund?

  • Newbie
  • Hi guys, I've tried the free month of Premium and now Spotify has already debited me 9.99€ for the monthly subscription. I'd like to activate the student discount or to annull the subscription,...
  • Jose_M
  • Spotify Star
  • 201 Views
  • 1 replies
  • 1 likes
  • 201 Views
  • 1 replies
  • 1 likes

Payment not going through

PlanPremiumCountry Philippines My Question or IssueI am on the spotify premium family plan, and the payment did not go through this month because the credit card used to pay expired. I tried to pay again but none of my cards won't go through. I am cu...

  • Newbie
  • Plan Premium Country   Philippines   My Question or Issue I am on the spotify premium family plan, and the payment did not go through this month because the credit card used to pay e...
  • Jose_M
  • Spotify Star
  • 320 Views
  • 1 replies
  • 1 likes
  • Payment broken
  • 320 Views
  • 1 replies
  • 1 likes

Solved!! Upgraded family premium, still charged for Solo Premium also - multiple account?

PlanPremium/FamilyCountry UK/New ZealandDeviceNot needed My Question or Issue Hi guys!I recently cancelled spotify premium then this week took out the Family subscription option - I've still been charged for the Solo premium and think this may be bec...

  • Regular
  • Plan Premium/Family Country  UK/New Zealand Device Not needed   My Question or Issue  Hi guys! I recently cancelled spotify premium then this week took out the Family subscrip...
  • Jose_M
  • Spotify Star
  • 565 Views
  • 3 replies
  • 1 likes
  • 565 Views
  • 3 replies
  • 1 likes

Cancelled Premium Subscription

Hi, so I cancelled my premium subscription, right after I did the 1 cent test, it gave me a message that it would cancel on 27-09-2018, Well I didn't notice, but I used spotify the last few days, not knowing it should have stopped. When I checked my ...

  • Casual Listener
  • Hi, so I cancelled my premium subscription, right after I did the 1 cent test, it gave me a message that it would cancel on 27-09-2018, Well I didn't notice, but I used spotify the last few days, not...
  • Keanu_C
  • Community Legend
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

Premium Cancellation

I have been charged for the premium account and they didn't even send an email about the features or the amount they gonna charge me. I want to cancel it.

  • Newbie
  • I have been charged for the premium account and  they didn't even send an email about the features or the amount they gonna charge  me.  I want to cancel it. 
  • Billy-J
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Still waiting on Spotify to return $9.99 to my credit.

Greetings, I canceled my Spotify 3 months free subscription trial before October 1, 2018. But I haven't received my $9.99 back to my credit card. What happened?What seems to be the problem?Why the $9.99 hasn't returned to my credit card? Reply soon.

  • Music Fan
  • Greetings,   I canceled my Spotify 3 months free subscription trial before October 1, 2018.  But I haven't received my $9.99 back to my credit card.   What happened? What seems t...
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

CAN'T PAY PREMIUM WITH PayPal MONEY

PlanPremiumCountryus Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen i select PayPal option, It redirects to PayPal checkout page and there is no option to pay with my PayPal money, It just shows to pay with li...

  • Newbie
  • Plan Premium Country us   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When i select PayPal option, It redirects to PayPal c...
  • Loxer
  • Community Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

HELP! CANT GET THROUGH ON CHAT & BEEN CHARGED TWICE

PlanPremiumCountry united statesDeviceiPhone XOperating SystemiOS 10 My Question or Issue I have had a premium subscription for a few years and recently got a new debt card. My payment for premium did not go through so when I went to use Spotify it d...

  • Newbie
  • Plan Premium Country  united states Device iPhone X Operating System iOS 10   My Question or Issue  I have had a premium subscription for a few years and recently got a new d...
  • Loxer
  • Community Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

can i cancel my subscription using the debit card associated with my former account?

PlanPremium on former account CountryUnited StatesDevice(iPhone 6)Operating System(iOS 10) Issue-i never canceled my premium subscription on my old account and i haven’t used it in over a year. i was younger at the time and i didn’t know if logging o...

  • Newbie
  • Plan Premium on former account  Country United States Device (iPhone 6) Operating System (iOS 10)   Issue- i never canceled my premium subscription on my old account and i haven’t...
  • Loxer
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

How do I know they charged me?

I have a charge on my credit card for Spotify, but I use a different card for my account, how do I know where this payment comes from or what account does it belong to?

  • Casual Listener
  • I have a charge on my credit card for Spotify, but I use a different card for my account, how do I know where this payment comes from or what account does it belong to?  
  • Billy-J
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes