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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75339 Views

20 replies

100 likes

  • 75339 Views
  • 20 replies
  • 100 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140318 Views

69 replies

10 likes

Premium for Family
  • 140318 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80747 Views

89 replies

4 likes

  • 80747 Views
  • 89 replies
  • 4 likes

Spotify Premium PSC

Hi.I've been using Paysafecard to activate my spotify premium, but now I don't see any other option, than activate it throught the month subscription.Did the spotify remove activation thru the PSC in my country? I am living in Poland.

Casual Listener

Hi. I've been using Paysafecard to activate my spotify premium, but now I don't see any other option, than activate it throught the month subscription. Did the spotify remove activation thru the PS...

chapajdzide666

Casual Listener

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes

Google Mini Home Cancelled

PlanPremiumCountryCanadaDeviceiPhone 8, Mac Book Pro, DesktopMy Question or IssueI just ordered my google home mini and it got cancelled. I spoke with a google representative first and they said that they had to verify my information again and it wil...

Newbie

Plan Premium Country Canada Device iPhone 8, Mac Book Pro, Desktop My Question or Issue I just ordered my google home mini and it got cancelled. I spoke with a google representative first and ...

veronika2

Newbie

580 Views

3 replies

1 likes

  • 580 Views
  • 3 replies
  • 1 likes

Premium Acount

PlanPremiumCountryChileDeviceiPhone 6Operating SystemWindows 8 Pro x64 My Question or IssueI have Spotify Premium linked to my Facebook account, the thing is that ive recently reinstaled Spotify on my laptop and says "get premium" and keeps poping ou...

Newbie

Plan Premium Country Chile Device iPhone 6 Operating System Windows 8 Pro x64   My Question or Issue I have Spotify Premium linked to my Facebook account, the thing is that ive recentl...

Billy-J

Spotify Star

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Hulu for family

My Question or IssueNo Hulu for family plans?The following is directly from Spotify's website..."We're all family in here. As a part of Premium for Family you will get all of the Premium benefits but at a lower cost.""For a limited time, you can get ...

Newbie

My Question or Issue No Hulu for family plans? The following is directly from Spotify's website... "We're all family in here. As a part of Premium for Family you will get all of the Premium benefi...

Billy-J

Spotify Star

465 Views

1 replies

0 likes

Account
Hulu
Subscription
  • 465 Views
  • 1 replies
  • 0 likes

Re: Google home mini - Can't select a Canadian address only US shows up

I have two single Spotify Premium accounts in my house. The promo worked fine for my daughter. Mine will only populate a US address option for a Canadian account. The reply below that provides a link to a very long thread of people complaining about ...

Casual Listener

I have two single Spotify Premium accounts in my house.  The promo worked fine for my daughter.  Mine will only populate a US address option for a Canadian account.  The reply below th...

Billy-J

Spotify Star

354 Views

3 replies

0 likes

  • 354 Views
  • 3 replies
  • 0 likes

Spotify Premium for Starbucks Partner Error

Plan: Premium > Free / Trying to get Premium for Starbucks PartnersCountry: USADevice: iMac, iPhone 6+Operating System: iOS 10 My Question or IssueI'm a recent hire at Starbucks and tired to set up Spotify Premium through SB partner program with my m...

Casual Listener

Plan: Premium > Free / Trying to get Premium for Starbucks Partners Country: USA Device: iMac, iPhone 6+ Operating System: iOS 10    My Question or Issue I'm a recent hire at Starb...

Billy-J

Spotify Star

619 Views

3 replies

0 likes

  • 619 Views
  • 3 replies
  • 0 likes

deleted

deleted

Casual Listener

deleted

Marlomeh

Casual Listener

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Pagamento

PlanPremiumCountryItaliaDeviceiPhone 8Operating SystemiOS 10My Question or Issue Sono 2 mesi che pago 2 volte l abbonamento. Con chi devo parlare per il rimborso?

Newbie

Plan Premium Country Italia Device iPhone 8 Operating System iOS 10 My Question or Issue   Sono 2 mesi che pago 2 volte l abbonamento. Con chi devo parlare per il rimborso?   &...

Bittencourt

Spotify Star

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Credit card from a different region

Hello, I've recently moved to Canada from Russia which is not supported by Spotify. I want to buy Premium subscription but my payment is beig declined because my account is Canadian and my card was mad in Russia. I wonder if there is a wasu for me to...

Newbie

Hello, I've recently moved to Canada from Russia which is not supported by Spotify. I want to buy Premium subscription but my payment is beig declined because my account is Canadian and my card was m...

Maxim

Spotify Star

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Student Subscription ended early

PlanStudent PremiumCountryUnited StatesDeviceIphone 6s PlusOperating SystemWindows 10 My Question or Issue I ordered my subscription on the 5th and by the 15th the subscription had ended without any notice.

Casual Listener

Plan Student Premium Country United States Device Iphone 6s Plus Operating System Windows 10   My Question or Issue  I ordered my subscription on the 5th and by the 15th the subsc...

Bittencourt

Spotify Star

352 Views

3 replies

0 likes

  • 352 Views
  • 3 replies
  • 0 likes

Can't register premium account.

Hey!I had family plan, though missed the mail to verify my address. My account turned into free plan. I've sendmyself invitation again. I cannot reconect my account with my facebook account (cannot register again with my facebook account, so my spoti...

Newbie

Hey! I had family plan, though missed the mail to verify my address. My account turned into free plan.  I've sendmyself invitation again. I cannot reconect my account with my facebook acco...

Bittencourt

Spotify Star

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

I have Spotify Premium and Hulu I can't watch... asks me to sign up for trial subscription???

PlanFree/PremiumCountry Device Operating System My Question or IssueI have Spotify Premium and Hulu I can't watch... asks me to sign up for trial subscription??? What am I supposed to do??? BOTH ARE ACTIVATED

Newbie

Plan Free/Premium Country   Device   Operating System     My Question or Issue I have Spotify Premium and Hulu I can't watch... asks me to sign up for trial subscripti...

Billy-J

Spotify Star

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Why is Hulu asking me to pick a payment plan?

I have spotify premium and it says "free Hulu on us". Well that worked great for 24 hours. Now Hulu is prompting me to pay.

Newbie

I have spotify premium and it says "free Hulu on us".  Well that worked great for 24 hours.  Now Hulu is prompting me to pay.  

Billy-J

Spotify Star

2464 Views

1 replies

0 likes

  • 2464 Views
  • 1 replies
  • 0 likes

spotify premium service card

PlanFree/PremiumCountryGreeceDeviceLenovo YogaOperating SystemWindows My Question or IssueI went to Italy one week ago and I bought a 1 month premium gift card thing from a gaming shop. That was a few hours before leaving the airport. The code on the...

Newbie

Plan Free/Premium Country Greece Device Lenovo Yoga Operating System Windows   My Question or Issue I went to Italy one week ago and I bought a 1 month premium gift card thing from a...

Maxim

Spotify Star

734 Views

1 replies

0 likes

  • 734 Views
  • 1 replies
  • 0 likes

502 Bad gateway when trying to activate Hulu

PlanPremiumCountryUnited StatesDeviceWindows PCOperating SystemWindows 10 My Question or IssueWhenever I try to activate the Hulu subscription, it takes me to a 502 bad gateway page. I'm using Google Chrome on Windows 10.

Newbie

Plan Premium Country United States Device Windows PC Operating System Windows 10   My Question or Issue Whenever I try to activate the Hulu subscription, it takes me to a 502 bad gatew...

Nico

Community Legend

4015 Views

1 replies

1 likes

  • 4015 Views
  • 1 replies
  • 1 likes

Payment Failing

PlanPremiumCountry USDeviceHP Laptop / Iphone XOperating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10 / iOS 12My Question or IssueSpotify was unable to process payment for my Premium subscription this month. I did not receive any notificat...

Newbie

Plan Premium Country  US Device HP Laptop / Iphone X Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 / iOS 12 My Question or Issue Spotify was unable to proces...

Bittencourt

Spotify Star

486 Views

1 replies

2 likes

  • 486 Views
  • 1 replies
  • 2 likes

American express not enabled for payment in India

When will spotify enable American express for payment in India? I do not have an alternate credit card and would like to get premium asap.

Visitor

When will spotify enable American express for payment in India? I do not have an alternate credit card and would like to get premium asap.

Aquib_09

Newbie

1108 Views

3 replies

1 likes

  • 1108 Views
  • 3 replies
  • 1 likes

using guest checkout to redeem google home mini

Hello I subsricbed to spotify premium and ordered the google home mini promo. On the Google page I checked out as guest and did not use a google account. Does that affect my eligibility for the free GHM? should I cancel and reorder using a google acc...

Casual Listener

Hello 🙂  I subsricbed to spotify premium and ordered the google home mini promo. On the Google page I checked out as guest and did not use a google account. Does that affect my eligibility for...

Billy-J

Spotify Star

570 Views

3 replies

0 likes

  • 570 Views
  • 3 replies
  • 0 likes

Payment method update every month

Hello ! Every month I receive a message that my payment has failed, I update my payment method for the exact same card and it works, but again the next month it fails, I update the card, etc... Can I do something about it? Thanks!

Casual Listener

Hello !    Every month I receive a message that my payment has failed, I update my payment method for the exact same card and it works, but again the next month it fails, I update the car...

Melina18

Casual Listener

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

Was billed Premium today when I have Family Plan

I have been paying for a Family Plan for months but today I was billed for the premium plan and now my family members cannot access there Accounts. How can I get this changed so I am billed for the correct plan?PlanFamily CountryCanada

Casual Listener

I have been paying for a Family Plan for months but today I was billed for the premium plan and now my family members cannot access there Accounts. How can I get this changed so I am billed for the c...

Bittencourt

Spotify Star

482 Views

3 replies

0 likes

  • 482 Views
  • 3 replies
  • 0 likes