Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 40074 Views
- 20 replies
- 1 likes
- 40074 Views
- 20 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5107 Views
- 23 replies
- 2 likes
- 5107 Views
- 23 replies
- 2 likes
Payment Difficulties
PlanPlaning to Subscribe Premium FamilyCountry IndonesiaDevice Operating System My Question or Issue Hi, I unable to process my payment through the website. There is no realiable support available in Indonesia so I'm super annoyed now that I couldn't...
- Plan Planing to Subscribe Premium Family Country Indonesia Device Operating System My Question or Issue Hi, I unable to process my payment through the websi...
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- Composer
- 306 Views
- 3 replies
- 0 likes
- 306 Views
- 3 replies
- 0 likes
Payment Failure
My Question or Issue hi , im trying to make a payment via credit card Mastercard and so i get a message saying payment failure.im using the student offer, few weeks ago i had to stop my account so i've stoped the payments and now i cant make it again...
- My Question or Issue hi , im trying to make a payment via credit card Mastercard and so i get a message saying payment failure. im using the student offer, few weeks ago i h...
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- Composer
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Payment failed and no credit card accepted
PlanPremiumCountry France After the free month of essay, yesterday I was supposed to pay for the first month of Spotify Premium, but I got an email saying that the payment failed.I re-inserted the credit card data but still it was not accepted; I tri...
- Plan Premium Country France After the free month of essay, yesterday I was supposed to pay for the first month of Spotify Premium, but I got an email saying ...
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- Composer
- 672 Views
- 1 replies
- 0 likes
- 672 Views
- 1 replies
- 0 likes
No invoice available
I have been chaged over a week ago, but I have not been provided with my invoice in my accoun. PlanPremiumCountry Swe DeviceMacbook AirOperating System(iOS 10 My Question or IssueI have been chaged over a week ago, but I have not been provided with m...
- I have been chaged over a week ago, but I have not been provided with my invoice in my accoun. Plan Premium Country Swe Device Macbook Air Operating System (iOS 10 &...
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- Composer
- 646 Views
- 1 replies
- 0 likes
- 646 Views
- 1 replies
- 0 likes
Superuser Contribution Is it a scam?
I really don't understand. I have a one year subscription and after 5 months the search doesn't working. I receive the message "you're off line" for searching, but other "proposed" playlists are working fine. And no support!!!! for a paid service ......
- ...orking fine. And no support!!!! for a paid service ....I'm realy confused as long as this guys has became a public company. How can I ask for a refound? Is someone can help me?I'm completly d...
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- Spotify Legend
- 347 Views
- 4 replies
- 0 likes
- 347 Views
- 4 replies
- 0 likes
Superuser Contribution Using my Spotify account in both Cananda and the USA
PlanFree/PremiumCountry Cananda and the USA DeviceImac and IphonesOperating System MacOS High Sierra(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Cananda and the USA Device Imac and Iphones Operating System MacOS High Sierra (iOS 10, Android Oreo, Windows 10,etc.) My Question or I...
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- Spotify Legend
- 614 Views
- 2 replies
- 0 likes
- 614 Views
- 2 replies
- 0 likes
Superuser Contribution MBO school en studentkorting
volgens het artikel van NOS zijn mbo leerlingen nu ook studenten. Waarom kunnen wij als mbo leerlingen dan nog geen studenten pakket afsluiten. Spotify dit moet anders vindt ik. Meer info:https://nos.nl/artikel/2234388-mbo-ers-gaan-voortaan-officieel...
- volgens het artikel van NOS zijn mbo leerlingen nu ook studenten. Waarom kunnen wij als mbo leerlingen dan nog geen studenten pakket afsluiten. Spotify dit moet anders vindt ik. &n...
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- Spotify Legend
- 5985 Views
- 1 replies
- 2 likes
- 5985 Views
- 1 replies
- 2 likes
Superuser Contribution Free subscription for October
PlanPremium for studentCountryGermanyDeviceSamsung s7Operating SystemAndroid Oreo My Question or Issue September was my first month and as you offer the first month for free i still paid 5 euros for that. When i contant Spotify , they told me its ok ...
- Plan Premium for student Country Germany Device Samsung s7 Operating System Android Oreo My Question or Issue September was my first month and as you offer the first month...
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- Spotify Legend
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Superuser Contribution Charged twice via PayPal
Hi there!Well yesterday something quite unpleasant happened, after 6 months of using Spotify Family Premium. My preapproved payment via PayPal was scheduled to be made on the 18th of September, but unfortunately my bank account was empty (sh*t happen...
- Hi there! Well yesterday something quite unpleasant happened, after 6 months of using Spotify Family Premium. My preapproved payment via PayPal was scheduled to be made on the 18th of September, b...
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- Spotify Legend
- 1172 Views
- 5 replies
- 0 likes
- 1172 Views
- 5 replies
- 0 likes
Subscription
If I cancel my subscrition with my cell phone provider, when I log into the family account, will my account still exist?
- If I cancel my subscrition with my cell phone provider, when I log into the family account, will my account still exist?
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- Composer
- 534 Views
- 1 replies
- 0 likes
- 534 Views
- 1 replies
- 0 likes
Student subscription suddenly canceled
Plan(Student) PremiumCountryUSA My Question or IssueSpotify has been charging me the regular Premium fee for the last 10 months despite the fact that I signed up originally as a student and was charged the $5.39 student fee for the first several year...
- Plan (Student) Premium Country USA My Question or Issue Spotify has been charging me the regular Premium fee for the last 10 months despite the fact that I signed up originally as a stud...
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- Composer
- 994 Views
- 3 replies
- 0 likes
- 994 Views
- 3 replies
- 0 likes
Student subscription only lists US schools!
I live in Spain I came across Spotify student discount being advertised, but when you try to sign up there is no Spain schools on the list let alone any schools outside the US.What's the point of advertising this if not one Spain school is listed?htt...
- I live in Spain I came across Spotify student discount being advertised, but when you try to sign up there is no Spain schools on the list let alone any schools outside the US. What's the point of a...
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- Composer
- 747 Views
- 1 replies
- 0 likes
- 747 Views
- 1 replies
- 0 likes
Charged twice after failed payment and after updating payment details
Plan PremiumCountry Philippines My Question or Issue Today's when I'm charged for my monthly premium for family subscription. I received an email from Spotify stating that my payment failed and that I should update my payment details, but then I rece...
- Plan Premium Country Philippines My Question or Issue Today's when I'm charged for my monthly premium for family subscription. I received an email from Spotify stating th...
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- Composer
- 400 Views
- 1 replies
- 0 likes
- 400 Views
- 1 replies
- 0 likes
Can't find my university for Spotify Student
Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do? My university: https://www.ied.it/
- Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do? My university: https://www.ied.it/
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- Community Legend
- 359 Views
- 1 replies
- 0 likes
- 359 Views
- 1 replies
- 0 likes
Charged twice in one month
PlanPremiumCountry UkDeviceSamsung j3 My Question or Issue I was charged £9.99 on the 17th of september and £9.99 on the 24th of september. Because of this I have cancelled my subscription but demand the second payment be refunded.
- Plan Premium Country Uk Device Samsung j3 My Question or Issue I was charged £9.99 on the 17th of september and £9.99 on the 24th of september. Because of this I have can...
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- Composer
- 364 Views
- 1 replies
- 0 likes
- 364 Views
- 1 replies
- 0 likes
Subscription information is too basic
PlanPremium My Question or Issue Firstly, this is my 3rd time to renew my subscription, just like the previous 2 years, I received no notification that my account was about to expire (i pay yearly) and only found out after several attempts to login o...
- Plan Premium My Question or Issue Firstly, this is my 3rd time to renew my subscription, just like the previous 2 years, I received no notification that my account was about ...
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- Composer
- 324 Views
- 3 replies
- 0 likes
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Subscription information
- 324 Views
- 3 replies
- 0 likes
Cancel subscription
Plan PremiumCountry MalaysiaDeviceHonor 10Operating SystemAndroid Oreo My Question or IssueSo my little sister subscribe a spotify premium and my mom have to pay the bill. But, she rarely use the premium feature and eventually delete spotify. My mom ...
- Plan Premium Country Malaysia Device Honor 10 Operating System Android Oreo My Question or Issue So my little sister subscribe a spotify premium and my mom hav...
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- Community Legend
- 244 Views
- 1 replies
- 1 likes
- 244 Views
- 1 replies
- 1 likes
My 12 month Premium subscription ended early
Hello, I purchased a 12 month Spotify Premium subscription on December 11, 2017, but my account just reverted back to the free version. I'm in Canada if that helps. Help would be much appreciated.
- Hello, I purchased a 12 month Spotify Premium subscription on December 11, 2017, but my account just reverted back to the free version. I'm in Canada if that helps. Help wou...
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- Spotify Star
- 581 Views
- 5 replies
- 0 likes
- 581 Views
- 5 replies
- 0 likes
Can't cancel premium
So this is not relevant to this account as I have an other one where I signed up for premium. I went to cancel premium but didn't have the subscription tab so I logged out and now trying to log back in I realised I accidently used the wrong email add...
- So this is not relevant to this account as I have an other one where I signed up for premium. I went to cancel premium but didn't have the subscription tab so I logged out and now trying to log back ...
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- Casual Listener
- 570 Views
- 2 replies
- 0 likes
- 570 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Lost premium trial after changing country
PlanFree/PremiumCountry Hong Kong My Question or Issue I opened a 3-month trial account and cancelled right after to benefit the Premium perks. Two weeks later I was required to update my location as I moved overseas but doing that resulted in my acc...
- Plan Free/Premium Country Hong Kong My Question or Issue I opened a 3-month trial account and cancelled right after to benefit the Premium perks. Two weeks later I wa...
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- Spotify Legend
- 1173 Views
- 3 replies
- 0 likes
- 1173 Views
- 3 replies
- 0 likes