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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4282 Views
  • 23 replies
  • 2 likes
  • 4282 Views
  • 23 replies
  • 2 likes

Superuser Contribution Cambie mi método de pago y me cobraron 2 veces

PlanPremium UniversitariosCountry MexicoDeviceHuawei P8Operating SystemAndroidMy Question or IssueHace unos días cambié mi tarjeta y al hacerlo me hicieron un cobro de $99 que no se refleja en los recibos, tengo el plan universitario y el día de ayer...

  • Newbie
  • Plan Premium Universitarios Country  Mexico Device Huawei P8 Operating System Android My Question or Issue Hace unos días cambié mi tarjeta y al hacerlo me hicieron un cobro de $99 que ...
  • Jemi
  • Spotify Legend
  • 567 Views
  • 1 replies
  • 0 likes
  • Payment
  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cargo en tarjeta en cuenta familiar.

Buen día. Hoy contraté el plan familiar premium y me realizaron 2 cargos de $149, pagué con una tarjeta de débito y el cargo por $288 ya lo vi reflejado, ¿cómo puedo recuperar mi dinero, los $149?

  • Newbie
  • Buen día. Hoy contraté el plan familiar premium y me realizaron 2 cargos de $149, pagué con una tarjeta de débito y el cargo por $288 ya lo vi reflejado, ¿cómo puedo recuperar mi dinero, los $149? &...
  • Jemi
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t use my visa debit to pay

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanTrying to be premium againCountry CanadaDeviceiPhone 5seOperating SystemIdk 11 something My Question or Issue I’ve used my debit...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Trying to be premium again Country  Canada Device iPhone 5se O...
  • Jemi
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • payment issues
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium code doesn't work

I bought a €10 card for premium but the code just doesn't wanna work.It keeps saying it's not available and to try again later.Before this I had a discount premium though, don't know if that could be the issue.the €10 for 3 months deal. I didn't buy ...

  • Newbie
  • I bought a €10 card for premium but the code just doesn't wanna work. It keeps saying it's not available and to try again later. Before this I had a discount premium though, don't know if that coul...
  • Jemi
  • Spotify Legend
  • 424 Views
  • 2 replies
  • 1 likes
  • code not available
    Code not readable
  • 424 Views
  • 2 replies
  • 1 likes

Superuser Contribution Premium to Student Premium

I am already paying for spotify premium but want to switch my account to student premium. When I go to change my plan and type in my college, it says, "Your student credentials are already associated with another Spotify account." How am I able to sw...

  • Casual Listener
  • I am already paying for spotify premium but want to switch my account to student premium. When I go to change my plan and type in my college, it says, "Your student credentials are already associated...
  • Jemi
  • Spotify Legend
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paid for Family Premium and still shows free subscription

I upgraded my plan from free to the Premium Family plan as of yesterday. I have confirmed payment was already posted. I have signed off and on so many times now just in case it needed to sync but nothing...this is getting too frustrating now. I am lo...

  • Visitor
  • I upgraded my plan from free to the Premium Family plan as of yesterday.  I have confirmed payment was already posted.  I have signed off and on so many times now just in case it needed to ...
  • Jemi
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

unused account linked with a disabled facebook

I just found out that I forgot to unsubscribe an unused account who lined with my disabled Facebook. I checked my android phone and the cache just show a random numbers who supposed to be my user nameHow can I unsubscribe it because it keeps charging...

  • Newbie
  • I just found out that I forgot to unsubscribe an unused account who lined with my disabled Facebook. I checked my android phone and the cache just show a random numbers who supposed to be my user nam...
  • Jose_M
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! $10 Spotify card only gives 1 month with Student discount ($5/month)

PlanPremiumCountry USADeviceiPhone 6S, MacBook Pro 2012, Windows DesktopOperating SystemiOS 11.4, OSX High Sierra, Windows 10 Pro My Question or Issue I just redeemed a $10 credit I had for Spotify and my email confirmation for it notified me that it...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 6S, MacBook Pro 2012, Windows Desktop Operating System iOS 11.4, OSX High Sierra, Windows 10 Pro   My Question or Issue  I just redeem...
  • Jose_M
  • Spotify Star
  • 578 Views
  • 3 replies
  • 1 likes
  • Gift Card
  • 578 Views
  • 3 replies
  • 1 likes

Solved!! Student premium extension

PlanStudent PremiumCountry UKMy Question or IssueI signed up for student Premium with this account via unidays, I received an email yesterday that it will change or can be extended i have tried to extend it and it says my credentials are in use on an...

  • Newbie
  • Plan Student Premium Country UK My Question or Issue I signed up for student Premium with this account via unidays, I received an email yesterday that it will change or can be extended i have tri...
  • Bittencourt
  • Spotify Star
  • 488 Views
  • 2 replies
  • 0 likes
  • 488 Views
  • 2 replies
  • 0 likes

Accidentally moved onto premium family?

PlanPremiumCountry UkDeviceSony xperia x compact Operating SystemAndroid My Question or Issue Hi! Yesterday spotify(app) informed me it was having issues processing my subscription payment. Naturally i followed the instructions and re-added my paymen...

  • Newbie
  • Plan Premium Country  Uk Device Sony xperia x compact  Operating System Android   My Question or Issue   Hi!    Yesterday spotify(app) informed me it was ha...
  • Bittencourt
  • Spotify Star
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Spotify Premium renewing by itself.

As seen below, you can see the times of the recieved e-mails. On the 5th of August I subscribed to Premium and instantly cancelled the subscription after the payment was made. I have done this multiple time throughout the years as I don't always use ...

  • Visitor
  • As seen below, you can see the times of the recieved e-mails. On the 5th of August I subscribed to Premium and instantly cancelled the subscription after the payment was made. I have done this multip...
  • Keanu_C
  • Spotify Star
  • 715 Views
  • 2 replies
  • 0 likes
  • 715 Views
  • 2 replies
  • 0 likes

Superuser Contribution What is wrong with my profile sub

PlanPremiumCountry NLDevice Samsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueFrom my phone, I wanted to try out the premium for 1 month free. I followed the steps and paid the 0.01. Got the email that I have the 30 day trial. But In ...

  • Newbie
  • Plan Premium Country  NL Device  Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue From my phone, I wanted to try out the premium for 1 month free. ...
  • Jemi
  • Spotify Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Conta premium não está funcionando

PlanoPremiumPaís BrasilDispositivoMoto E4Sistema operacionalAndroid Minha pergunta ou problemaPaguei minha assinatura em 07/06 valor equivalente a 6 meses de premium, e minha conta está como usuário free, como se o premium tivesse expirado...O que fa...

  • Newbie
  • Plano Premium País  Brasil Dispositivo Moto E4 Sistema operacional Android   Minha pergunta ou problema Paguei minha assinatura em 07/06 valor equivalente a 6 meses de premium, e ...
  • Bittencourt
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! Changing family plan during 1st 3 month discount plan in Japan

Plan: Premium - 100yen per 1st 3monthCountry: Japan Hello, I’m new-bie here.I’ve just subscribed a premium plan. And I’m wondering change it to a family plan. So please tell me how I’ll be charged the plan since my plan now is discount one for the 1s...

  • Casual Listener
  • Plan: Premium - 100yen per 1st 3month Country: Japan   Hello,   I’m new-bie here. I’ve just subscribed a premium plan. And I’m wondering change it to a family plan.   So please...
  • MICHIHIDE
  • Casual Listener
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo cancelar la suscripción temporal gratuita a Premium y me están cobrando indebidamente

Me suscribí a Premiun por tres meses de forma gratuita y esa suscripción gratuita finalizaba a finales de agosto. Cuando fui a cancelarla para pasar de nuevo a suscripción Free, no pude hacerlo puesto que en la página web se me indicaba que mi suscri...

  • Casual Listener
  • Me suscribí a Premiun por tres meses de forma gratuita y esa suscripción gratuita finalizaba a finales de agosto. Cuando fui a cancelarla para pasar de nuevo a suscripción Free, no pude hacerlo ...
  • Jemi
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Says i have free account. Still taking my money.

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a premium Spotify account. But on my phone it tries to tell me that I have a free account and it won't let me pl...

  • Visitor
  •   Plan Premium Country United States Device Samsung Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have a premium Spotify ...
  • Jemi
  • Spotify Legend
  • 675 Views
  • 11 replies
  • 0 likes
  • 675 Views
  • 11 replies
  • 0 likes

Superuser Contribution Been charged RM4 after move from Premium to Premium Family

PlanPremium for FamilyCountryMalaysiaDeviceiPhone XOperating SystemiOS 11 My Question or IssueI have been charged RM4 and RM22.40 after move from Premium to Premium for Family subscription. What is the RM4 charge after I`ve been charged RM22.40 for `...

  • Newbie
  • Plan Premium for Family Country Malaysia Device iPhone X Operating System iOS 11   My Question or Issue I have been charged RM4 and RM22.40 after move from Premium to Premium for Famil...
  • Jemi
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pin Problems

I use android device to listen on some music.I want to upgrade to premium with mobile payment.I have registered my phone number as well , I received the PIN fast in my messages but everytime I put in the PIN in the redeem section of my account, I did...

  • Newbie
  • I use android device to listen on some music.I want to upgrade to premium with mobile payment.I have registered my phone number as well , I received the PIN fast in my messages but everytime I put in...
  • Jemi
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution premium for students

I tried to get the spotify premium discount for students, but it did not could not confirm that I am a student. I go to DePaul University, how can i get the discount?

  • Regular
  • I tried to get the spotify premium discount for students, but it did not could not confirm that I am a student. I go to DePaul University, how can i get the discount?
  • Jemi
  • Spotify Legend
  • 707 Views
  • 11 replies
  • 0 likes
  • 707 Views
  • 11 replies
  • 0 likes

want to update to premium

hi ,i was using premium till 3 months but had problem with the payment. system wasnot accepting my payment. so canceled the premium , get back to free. but now want to update my account to premium again but having the same payment problem .

  • Newbie
  • hi , i was using premium till 3 months but had problem with the payment. system wasnot accepting my payment. so canceled the premium , get back to free. but now want to update my account to premium ...
  • Jose_M
  • Spotify Star
  • 191 Views
  • 1 replies
  • 1 likes
  • 191 Views
  • 1 replies
  • 1 likes