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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 184675 Views
  • 116 replies
  • 12 likes
  • 184675 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20987 Views
  • 28 replies
  • 4 likes
  • 20987 Views
  • 28 replies
  • 4 likes

Superuser Contribution Sharing to Instagram Story Not Working

PlanPremiumCountry ChileDeviceSamsung Galaxy Note 9Operating SystemAndroid 9 My Question or Issue Al momento de querer compartir lo que estoy reproduciendo en instagran stories no me aparece la opcion, Spotify esta en al version 8.4.95.785 e Instagra...

  • Casual Listener
  • Plan Premium Country  Chile Device Samsung Galaxy Note 9 Operating System Android 9   My Question or Issue  Al momento de querer compartir lo que estoy reproduciendo en insta...
  • Katerina
  • Spotify Legend
  • 825 Views
  • 3 replies
  • 0 likes
  • 825 Views
  • 3 replies
  • 0 likes

Solved!! Error Using Hulu With Linked Premium Account

Since the news broke that we can have a base Hulu plan free with our Spotify Premium account, I linked the two in order to benefit from this. Ever sense, whenever I go to Hulu's main page the attached screenshot is what I'm presented with. I can acce...

  • Casual Listener
  • Since the news broke that we can have a base Hulu plan free with our Spotify Premium account, I linked the two in order to benefit from this. Ever sense, whenever I go to Hulu's main page the attache...
  • aaksern
  • Casual Listener
  • 657 Views
  • 2 replies
  • 0 likes
  • 657 Views
  • 2 replies
  • 0 likes

I bought Spotify premium for the wrong account

So basically, this morning I bought a Spotify premium subscription with student discount, but accidentally did it for the wrong account... I thought about buying it again for the good account and then cancel the other subscription, but the thing is I...

  • Visitor
  • So basically, this morning I bought a Spotify premium subscription with student discount, but accidentally did it for the wrong account... I thought about buying it again for the good account and the...
  • Brunelicia
  • Community Legend
  • 582 Views
  • 1 replies
  • 0 likes
  • 582 Views
  • 1 replies
  • 0 likes

UK Premium Accounts and Hulu

I've been reading about the Hulu being free for Spotify Premium users but is it just available to subscribers in the USA?

  • Visitor
  • I've been reading about the Hulu being free for Spotify Premium users but is it just available to subscribers in the USA?  
  • Loxer
  • Community Legend
  • 4913 Views
  • 1 replies
  • 0 likes
  • Hulu-spotify
    uk
  • 4913 Views
  • 1 replies
  • 0 likes

Solved!! Can we not gift subscriptions anymore?

I remember a few months back I was able to gift a 1-month subscription to a friend. I plugged in my payment info, they received an email, and all was good. Now not only can I not find that option, I don't see anything anywhere that says that this fea...

  • Casual Listener
  • I remember a few months back I was able to gift a 1-month subscription to a friend. I plugged in my payment info, they received an email, and all was good. Now not only can I not find that option, I ...
  • Matsudano
  • Casual Listener
  • 665 Views
  • 2 replies
  • 0 likes
  • 665 Views
  • 2 replies
  • 0 likes

Playlist functionality

I am new to Spotify and I am used to Pandora functionality. I have created a playlist in my Spotify Premium account and have added music to it, but it seems limited to only the exact songs I've added to the playlist/ How do I get Spotify to automatic...

  • Casual Listener
  • I am new to Spotify and I am used to Pandora functionality. I have created a playlist in my Spotify Premium account and have added music to it, but it seems limited to only the exact songs I've added...
  • Bittencourt
  • Spotify Star
  • 482 Views
  • 3 replies
  • 0 likes
  • 482 Views
  • 3 replies
  • 0 likes

Student Subscription Issues

I went through the verification to prove I'm a student and had the $5.99 plan showing on my account, but I was charged the regular price of $9.99 and when I check my account it's not showing the student rate anymore, but the regular rate. How do I go...

  • Visitor
  • I went through the verification to prove I'm a student and had the $5.99 plan showing on my account, but I was charged the regular price of $9.99 and when I check my account it's not showing the stud...
  • OneByBoo
  • Roadie
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Premium Lite

So I was thinking (while listening to Spotify) and I was thinking of a Cheaper / Premium Lite. I am in a school of around 700 students (high school). I asked around a lot of friends and other people around the school (150+), “who uses what spotify?”,...

  • Visitor
  • So I was thinking (while listening to Spotify) and I was thinking of a Cheaper / Premium Lite. I am in a school of around 700 students (high school). I asked around a lot of friends and other pe...
  • Loxer
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Combining Spotify/PS Plus/Hulu Subscriptions

Is there a way to get the discounted PS Plus & Spotify Premium alongside the Spotify Premium & Hulu plan all for the same account? If so, how would you go about this?

  • Visitor
  • Is there a way to get the discounted PS Plus & Spotify Premium alongside the Spotify Premium & Hulu plan all for the same account? If so, how would you go about this?   
  • Loxer
  • Community Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

my account keeps getting charged earlier every month

PlanPremium FamilyCountrySwedenMy Question or IssueHi,I got family premium jan-25 and payment went threw jan-28 and then I thought I would get charged again around that date in feb but instead got charged feb-18 and this month spotify tried on mar-14...

  • Visitor
  • Plan Premium Family Country Sweden My Question or Issue Hi, I got family premium jan-25 and payment went threw jan-28 and then I thought I would get charged again around that date in feb but in...
  • OneByBoo
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution **bleep** as usual. (Aka someone is using my account)

Well, well, here we are again. Now my girlfriend is facing the same issue as I did two month ago - someone keeps highjacking her Spotify account and starting playback of music she does not listen to. Interestingly it is always -in my opinion- bad rap...

  • Regular
  • Well, well, here we are again. Now my girlfriend is facing the same issue as I did two month ago - someone keeps highjacking her Spotify account and starting playback of music she does not listen to....
  • Katerina
  • Spotify Legend
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Premium does not work

PlanPremiumCountryGermany My Question or IssueHey guys, I am subscribed to a Premium Spotify account since over 3 years now, never had any problems. Since a week, it says I only have a Free account on my phone (Samsung S5) and Laptop (Lenovo Yoga). T...

  • Visitor
  • Plan Premium Country Germany     My Question or Issue Hey guys, I am subscribed to a Premium Spotify account since over 3 years now, never had any problems. Since a week, it says I o...
  • Loxer
  • Community Legend
  • 672 Views
  • 3 replies
  • 0 likes
  • 672 Views
  • 3 replies
  • 0 likes

Solved!! My spotify subscription on my galaxy s8 wont let me cancel

PlanPremiumCountryAmericaDeviceGalaxy s8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up for the free trial on my phone for the premium back in february 2019 and was planning on canceling the subscription since ...

  • Newbie
  • Plan Premium Country America Device Galaxy s8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I signed up for the free trial on my phone for the pr...
  • Brunelicia
  • Community Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Family premium account

PlanFamilyCountryPortugalDeviceiphone and android´sOperating SystemlatestMy Question or Issuei always have been family account, yesterday my credit card was changed, and all my family menbers went out of the account. i want them back. as you can see ...

  • Casual Listener
  • Plan Family Country Portugal Device iphone and android´s Operating System latest My Question or Issue i always have been family account, yesterday my credit card was changed, and all my fami...
  • Billy-J
  • Spotify Star
  • 563 Views
  • 3 replies
  • 0 likes
  • 563 Views
  • 3 replies
  • 0 likes

Spotify premium and hulu

My Question or IssueSo I already have Spotify Premium and I have had it for a little while now but I just saw the Hulu advertisement and I added it does that mean I'm paying for Spotify and my Hulu account for just 9 99 for both of them or what is th...

  • Visitor
  • My Question or Issue So I already have Spotify Premium and I have had it for a little while now but I just saw the Hulu advertisement and I added it does that mean I'm paying for Spotify and my Hulu...
  • Loxer
  • Community Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Can't redeem my pin

PlanFree/PremiumCountryBrazilDeviceAsus Z3Operating SystemAndroid My Question or IssueI just bought a card to redeem but the system says it's not valid. I have the receipt saying it was validated. Anyone can help?

  • Regular
  •   Plan Free/Premium Country Brazil Device Asus Z3 Operating System Android   My Question or Issue I just bought a card to redeem but the system says it's not valid. I have the re...
  • hulbero
  • Casual Listener
  • 674 Views
  • 5 replies
  • 0 likes
  • 674 Views
  • 5 replies
  • 0 likes

Remove subscription from third users

PlanPremiumCountryArgentinaDeviceSony M2Operating SystemAndroid My Question or IssueHi! This is my Issue: I was dating with a girl, some months ago. I boughtspotify premium for her with my credit card. Now, we are apparted and I wish to quit her subs...

  • Newbie
  • Plan Premium Country Argentina Device Sony M2 Operating System Android   My Question or Issue Hi! This is my Issue: I was dating with a girl, some months ago. I bought spotify premium...
  • Brunelicia
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

buy gift card in Ecuador

Country Ecuador Device(iPhone 7)Operating System(iOS 10) My Question or IssueI´m doing a giveaway in Ecuador, I want to give to the winners 10 premium accounts for 3 months.In Ecuador it currently won't be possible to purchase gift cards so I don´t k...

  • Visitor
  • Country  Ecuador   Device (iPhone 7) Operating System (iOS 10)   My Question or Issue I´m doing a giveaway in Ecuador, I want to give to the winners 10 premium accounts for 3 ...
  • Mantisentil
  • Community Legend
  • 2990 Views
  • 1 replies
  • 0 likes
  • Ecuador
    Gift Card
    Payments
  • 2990 Views
  • 1 replies
  • 0 likes

Cobro de servicio no emitido

PlanFree/PremiumCountry DeviceOperating System My Question or IssueMe cobran el servicio de plan familiar premium y no cuento con el servicio, porque me dice que tengo que contratarlo de nueva cuenta.Ademas removio la opcion de invitar a mis familiar...

  • Visitor
  • Plan Free/Premium Country   Device Operating System   My Question or Issue Me cobran el servicio de plan familiar premium y no cuento con el servicio, porque me dice que tengo que c...
  • Brunelicia
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Samsung Premium Promo

PlanFree/PremiumCountryUnited StatesDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueHello, I bought a brand new Galaxy S10 and when I go to sign up for Premium through the app, it only shows a 30 day trial. I have heard of others ...

  • Visitor
  • Plan Free/Premium Country United States Device Samsung Galaxy S10 Operating System Android   My Question or Issue Hello,   I bought a brand new Galaxy S10 and when I go to sign ...
  • Maxim
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes