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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61447 Views
  • 25 replies
  • 5 likes
  • 61447 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36663 Views
  • 19 replies
  • 2 likes
  • 36663 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27978 Views
  • 16 replies
  • 3 likes
  • 27978 Views
  • 16 replies
  • 3 likes

Superuser Contribution My Familiar Plan doesn't have an administrator

I want to invite to my familiar plan two accounts but when I enter to the actual members of the plan, anyone appears as the administrator so I can't add any other.

  • Newbie
  • I want to invite to my familiar plan two accounts but when I enter to the actual members of the plan, anyone appears as the administrator so I can't add any other.
  • SergioDavid
  • Roadie
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong

Hi, i have a problem, i registered to Spotify 129 Pesos for 1 month. then the number 8778 texted me that i am charged already, thought it was okay but sadly while processing the registration it says “Oops something went wrong etc.” Hope you’d help me...

  • Newbie
  • Hi, i have a problem, i registered to Spotify 129 Pesos for 1 month. then the number 8778 texted me that i am charged already, thought it was okay but sadly while processing the registration it says ...
  • SergioDavid
  • Roadie
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan subscription

I tried to join my brother's family premium plan but after I keyed in my home address, I received an email saying the address i keyed in was wrong and they banned me from joining and trying again even though the address i keyed in is correct. Please ...

  • Newbie
  • I tried to join my brother's family premium plan but after I keyed in my home address, I received an email saying the address i keyed in was wrong and they banned me from joining and trying again eve...
  • SergioDavid
  • Roadie
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can;t pay with Phone credit

I got premium in the past by paying with my phone credit, but now there is no option for that. Why?

  • Newbie
  • I got premium in the past by paying with my phone credit, but now there is no option for that. Why? 
  • SergioDavid
  • Roadie
  • 755 Views
  • 1 replies
  • 0 likes
  • 755 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to join

I was removed from a family plan for no apparent reason.. i typed in the same exact address with the host but it says unable to join. Im mot sure why and why am i even kicked from the plan

  • Newbie
  • I was removed from a family plan for no apparent reason.. i typed in the same exact address with the host but it says unable to join. Im mot sure why and why am i even kicked from the plan
  • SergioDavid
  • Roadie
  • 139 Views
  • 2 replies
  • 0 likes
  • 139 Views
  • 2 replies
  • 0 likes

Superuser Contribution Suscripción

¡Hola! He tenido un problema al comprar mi suscripción de spotify desde mi teléfono. Hize click en el anuncio de la oferta de 3 meses por 0,99 y se abrió mi navegador para efectual el pago. El problema es que se ha canjeado esa suscripción para una c...

  • Newbie
  • ¡Hola! He tenido un problema al comprar mi suscripción de spotify desde mi teléfono. Hize click en el anuncio de la oferta de 3 meses por 0,99 y se abrió mi navegador para efectual el pago.   ...
  • SergioDavid
  • Roadie
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted subscription payment

I have been charged $15.89 three times, that says But I do not have any bank account associated with this spotify account. I have no idea where my bank card is linked. Since I can't find the user account that is linked to this bank account, I can't ...

  • Newbie
  •  I have been charged $15.89 three times, that says <snip-moderator edit> But I do not have any bank account associated with this spotify account. I have no idea where my bank card is li...
  • SergioDavid
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution student discount

Hey guys,I've already paid for the student discount, and nothing happened. Actually i don't even know where i can upload my documents that certificate my enrollment. could someone help me please??thankssss

  • Newbie
  • Hey guys, I've already paid for the student discount, and nothing happened. Actually i don't even know where i can upload my documents that certificate my enrollment.  could someone help me pl...
  • SergioDavid
  • Roadie
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution duplicate payment

Help me please. I made the purchase of the STUDENT spotify, I did the first time however I was not with documents at hand. So he asked me to put my card and charged again 8.50, but I could not get my file, it was not catching. Then I had to put my ca...

  • Newbie
  • Help me please. I made the purchase of the STUDENT spotify, I did the first time however I was not with documents at hand. So he asked me to put my card and charged again 8.50, but I could not get my...
  • Jack
  • Roadie
  • 201 Views
  • 3 replies
  • 0 likes
  • 201 Views
  • 3 replies
  • 0 likes

Superuser Contribution My daily mix missing

Hello,I'm using Spotify premuim for 2 months and I never had 'my daily mix'.I'm listening almost everyday and saving songs to my library on a basic use. Anyone had this before? (the problem is both Android and computer) Thanks a lot!

  • Casual Listener
  • Hello, I'm using Spotify premuim for 2 months and I never had 'my daily mix'. I'm listening almost everyday and saving songs to my library on a basic use.   Anyone had this before? (the prob...
  • Jack
  • Roadie
  • 193 Views
  • 3 replies
  • 0 likes
  • 193 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium

I bought Spotify Premium for my First time now i waited Like 15 Minuten but i still couldnt hear music offline Someone can tell me why

  • Newbie
  • I bought Spotify Premium for my First time now i waited Like 15 Minuten but i still couldnt hear music offline Someone can tell me why
  • Jack
  • Roadie
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Solved!! Can't change my country

Hi! I have been using Spotify for years. I live in Finland, and I had a friend who wanted to use Spotify too, so he started paying for Premium on my account and we shared the account. However, we stopped and he cancelled the subscription. Obviously b...

  • Casual Listener
  • Hi!   I have been using Spotify for years. I live in Finland, and I had a friend who wanted to use Spotify too, so he started paying for Premium on my account and we shared the account. &nbsp...
  • Luke
  • Spotify Star
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

German credit card in the USA

I’ve got a problem and I need some help from someone who knows how to deal with stuff like this. I’m a foreign exchange student from Germany who lives in the USA and will continue living here for more than a year. I have my normal( non-premium) Spoti...

  • Newbie
  • I’ve got a problem and I need some help from someone who knows how to deal with stuff like this. I’m a foreign exchange student from Germany who lives in the USA and will continue living here for mor...
  • -z90x_6xosdr
  • Casual Listener
  • 451 Views
  • 4 replies
  • 0 likes
  • Help
  • 451 Views
  • 4 replies
  • 0 likes

Solved!! [All Platforms][Subscription] Spotify promos

Hi. I just wanted to know why users who have already tried Spotify Premium, cannot avail other promos like php9.00 for 3 months? I mean, we have been loyal to the app and don't we deserve some other better promos other than the students and family pr...

  • Newbie
  • Hi. I just wanted to know why users who have already tried Spotify Premium, cannot avail other promos like php9.00 for 3 months? I mean, we have been loyal to the app and don't we deserve some other ...
  • Maxim
  • Spotify Star
  • 566 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 566 Views
  • 1 replies
  • 0 likes

Want to change premium plan

Hi. I am already a premium user but i want to change my plan. How?

  • Newbie
  • Hi. I am already a premium user but i want to change my plan. How?
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Nao consigo cancelar pq nao sei o email.esqueci

Não lembro o email da conta.Preciso cancelar e não consigo.Existe algum telefone q possa falar?

  • Newbie
  • Não lembro o email da conta.Preciso cancelar e não consigo.Existe algum telefone q possa falar? 
  • Bittencourt
  • Spotify Star
  • 631 Views
  • 1 replies
  • 0 likes
  • 631 Views
  • 1 replies
  • 0 likes

No acepta mis tarjetas

Tengo Premium hace tiempo. Mi banco cambió de dueños y ahora ya no tengo Mastercard sino AmEx (mi cuenta es de Argentina y las tarjetas tambien de Argentina) y al intentar ingresar tarjeta el sistema dice que no corresponde al país de mi cuenta (??)....

  • Casual Listener
  • Tengo Premium hace tiempo. Mi banco cambió de dueños y ahora ya no tengo Mastercard sino AmEx (mi cuenta es de Argentina y las tarjetas tambien de Argentina) y al intentar ingresar tarjeta el sistema...
  • Chaostar
  • Casual Listener
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

Payment

Is not letting me to pay premium suscription. 

  • Visitor
  • Is not letting me to pay premium suscription. 
  • Luke
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes