Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
amgb20
Casual Listener
108215 Views
70 replies
9 likes

108215 Views
70 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Thursday
Mariia-cz
Casual Listener
13305 Views
26 replies
2 likes

13305 Views
26 replies
2 likes

Paid for the premium before the free trial ended. today, cant access premium on android phone

what do i do?

user-removed
Visitor
what do i do?
2017-09-02 9:33:41 PM
2019-01-03 5:34:44 PM
Luke
Spotify Star
176 Views
1 replies
0 likes

176 Views
1 replies
0 likes

Ayuda no puedo pagar spotify premium me sale ups al parecer su proovedor tuvo un mal dia etc ayuda

Llevo intentando un mes aproximadamente con varias tarjetas y nada por favor ayuda

Pudibfj
Newbie
Llevo intentando un mes aproximadamente con varias tarjetas y nada por favor ayuda
2017-09-02 10:36:05 PM
2019-01-03 5:34:23 PM
Luke
Spotify Star
221 Views
1 replies
0 likes

221 Views
1 replies
0 likes

I wanted to make a premium account

I wanted to make a premium account, but always when I write the card details it appears that he is on a bad day and speaks for a new form of payment, but everything is fine with my card. What can I do?

NiseGuaragni25
Newbie
I wanted to make a premium account, but always when I write the card details it appears that he is on a bad day and speaks for a new form of payment, but everything is fine with my card. What can I d...
2017-09-02 10:47:01 PM
2019-01-03 5:32:56 PM
Luke
Spotify Star
223 Views
1 replies
0 likes

223 Views
1 replies
0 likes

TRIPLE CHARGED

Today i decided to buy premium account, first i tried to get student discount two times i entered my credit card informations and there was written we wont charge you unless you finish your school proof thing , i couldn t proof it and i changed my mi...

batuhansar
Newbie
Today i decided to buy premium account, first i tried to get student discount two times i entered my credit card informations and there was written we wont charge you unless you finish your sch...
2017-09-02 11:54:12 PM
2019-01-03 5:31:52 PM
Luke
Spotify Star
198 Views
1 replies
0 likes

198 Views
1 replies
0 likes

60 Tage Kostenlos Premium, nirgendwo kündigung zu sehen

Guten tag/abend/morgen. Ich hatte mir vor ein paar Wochen spotify einfach mal runtergeladen, da ich es testen wollte.Dort stand dann auch gleich das ich für 60 tage Spotify Premium testen kann,so nun möchte ich dieses aber kündigen und sehe nirgendsw...

Sektors1
Newbie
Guten tag/abend/morgen. Ich hatte mir vor ein paar Wochen spotify einfach mal runtergeladen, da ich es testen wollte. Dort stand dann auch gleich das ich für 60 tage Spotify Premium testen ...
2017-09-02 12:27:50 AM
2019-01-03 5:31:09 PM
Luke
Spotify Star
450 Views
1 replies
0 likes

450 Views
1 replies
0 likes

Subscription cancelled

Spoiler (Highlight to read)I recently changed my phone and had all my apps transferred over. Since then I've not been able to log into the app. I've looked on desktop app and it says I'm free user but £9.99 has been taken. How can I stop these? I can...

sarahmatthews58
Newbie
I recently changed my phone and had all my apps transferred over. Since then I've not been able to log into the app. I've looked on desktop app and it says I'm free user but £9.99 has been taken. &nb...
2017-09-03 3:53:13 PM
2019-01-03 5:29:56 PM
Luke
Spotify Star
231 Views
1 replies
0 likes

231 Views
1 replies
0 likes

Subscribed to Premium but not getting it

I subscribed to premium a fe days back but I am not getting the service. I tried all the options that were mentioned in the community but still I am not getting the service. I remove the device from the devices and add it again and nothing changed. M...

michelleris
Newbie
I subscribed to premium a fe days back but I am not getting the service. I tried all the options that were mentioned in the community but still I am not getting the service. I remove the device ...
2017-09-03 12:31:06 AM
2019-01-03 5:27:50 PM
Luke
Spotify Star
254 Views
1 replies
0 likes

254 Views
1 replies
0 likes

Subscription Cancellation

I would like to get in touch with a Spotify staff member URGENTLY. I cancelled my subscription MONTHS ago, I have moved from the UK and have not been using Spotify at all. I was somehow charged for it this entire time and you can see my access, I hav...

sana1993
Newbie
I would like to get in touch with a Spotify staff member URGENTLY. I cancelled my subscription MONTHS ago, I have moved from the UK and have not been using Spotify at all. I was somehow charged for i...
2017-09-04 1:07:45 AM
2019-01-03 5:26:23 PM
Luke
Spotify Star
261 Views
1 replies
0 likes

261 Views
1 replies
0 likes

Payment is not accepted

I was a premium member for more than a year.In August 2017 it suddenly stopped my premium account and said do payments. I tried to buy with 2 different bank in total 4 credit cards on 3 different platforms on different network providers. I really wan...

user-removed
Visitor
I was a premium member for more than a year.In August 2017 it suddenly stopped my premium account and said do payments. I tried to buy with 2 different bank in total 4 credit cards on 3 different pla...
2017-09-04 1:49:57 PM
2019-01-03 5:25:05 PM
Luke
Spotify Star
199 Views
1 replies
0 likes

199 Views
1 replies
0 likes

I was charged multiple times within one month.

Hello! I was charged for my subscription 3 times and I don't know why. I only ordered premium once so I was wondering if I could be refunded for the other two charges? Does anyone know how I can go about contacting support to be refunded? Thanks!Shay...

shubbell-9
Newbie
Hello! I was charged for my subscription 3 times and I don't know why. I only ordered premium once so I was wondering if I could be refunded for the other two charges? Does anyone know how I...
2017-09-04 4:44:26 PM
2019-01-03 5:23:39 PM
Luke
Spotify Star
188 Views
1 replies
0 likes

188 Views
1 replies
0 likes

Google home mini not delivered

Hi,I had purchased a Google home mini using the Spotify promotional offer. But while making the order I had put the zip code wrong and the order never got delivered and it was sent back. I tried contacting Google store regarding it and they asked me ...

abhishek639
Casual Listener
Hi, I had purchased a Google home mini using the Spotify promotional offer. But while making the order I had put the zip code wrong and the order never got delivered and it was sent back. I tried co...
2018-12-30 6:30:26 AM
2019-01-03 5:14:17 PM
Maxim
Spotify Star
1028 Views
3 replies
0 likes

1028 Views
3 replies
0 likes

"Card is from a country where there is no spotify"

I've been trying to go premium for a week now, using two different cards and using a desktop computer and my mobile phone. It says that Spotify has not launched yet in my country, (Argentina) and that I should use a card that is where Spotify is pres...

Rotten-pancakes
Newbie
I've been trying to go premium for a week now, using two different cards and using a desktop computer and my mobile phone. It says that Spotify has not launched yet in my country, (Argentina) and tha...
2017-09-05 3:23:55 AM
2019-01-03 5:13:40 PM
Luke
Spotify Star
655 Views
1 replies
0 likes
card
country
Premium

655 Views
1 replies
0 likes

I CAN'T UPGRADE TO PREMIUM

When i try to upgrade, the american express sent me a message for the authorization for 3 times (so the card has no problem), but then the upgrade doesn't proceed and the website shows me this message (see the attached pic) "it looks like you already...

superocker33
Newbie
When i try to upgrade, the american express sent me a message for the authorization for 3 times (so the card has no problem), but then the upgrade doesn't proceed and the website shows me this messag...
2017-09-05 11:09:40 AM
2019-01-03 5:12:26 PM
Luke
Spotify Star
405 Views
1 replies
0 likes
Payment
Premium
upgrade

405 Views
1 replies
0 likes

I pay 3 month and nothing

i just pay 61.20 soles, 18.91 dollars , for a 3 month premmium account , but the thing is that nothing has change ,I´m still being free account, so i want to know what can i do to solve this problem

Nyghtray
Newbie
i just pay 61.20 soles, 18.91 dollars , for a 3 month premmium account , but the thing is that nothing has change ,I´m still being free account, so i want to know what can i do to solve this pr...
2017-09-05 7:21:34 PM
2019-01-03 5:08:22 PM
Luke
Spotify Star
246 Views
1 replies
0 likes

246 Views
1 replies
0 likes

Family Plan - Double Payments

I converted to a family plan a few months ago; but I'm being charged for the family plan and my regular subscription. How do i get this corrected? Thank you

debra0319
Newbie
I converted to a family plan a few months ago; but I'm being charged for the family plan and my regular subscription. How do i get this corrected? Thank you
2017-09-05 7:37:40 PM
2019-01-03 5:07:51 PM
Luke
Spotify Star
222 Views
1 replies
0 likes

222 Views
1 replies
0 likes

pagamento

Fiz o pagamento do Spotify Premium no boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei pagando no boleto. O débito já foi efetuado no banco, mas continuo apenas com ...

darlantato
Casual Listener
Fiz o pagamento do Spotify Premium no boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei pagando no boleto. O débito...
2017-09-05 8:54:05 PM
2019-01-03 5:06:51 PM
Luke
Spotify Star
153 Views
1 replies
0 likes

153 Views
1 replies
0 likes

I can not get the Premium family account

Hello, I am from Bolivia and I want to get the premium account but the spotify page does not let me make the payment by credit card, I spoke with the bank and he said he did not register any request for payment .... help !!!

Hampuero
Newbie
Hello, I am from Bolivia and I want to get the premium account but the spotify page does not let me make the payment by credit card, I spoke with the bank and he said he did not register any request ...
2017-09-05 9:13:32 PM
2019-01-03 5:06:18 PM
Luke
Spotify Star
197 Views
1 replies
0 likes

197 Views
1 replies
0 likes

I can't avail the premium subcription

I'm paying via mobile. I already have 135 load balance on my phone but after entering the pin they sent me it said i dont have enough credit but the price was only 129 php.

scout714
Newbie
I'm paying via mobile. I already have 135 load balance on my phone but after entering the pin they sent me it said i dont have enough credit but the price was only 129 php.
2017-09-06 5:52:59 AM
2019-01-03 5:02:14 PM
Luke
Spotify Star
206 Views
1 replies
0 likes

206 Views
1 replies
0 likes

Can't complete the monthly payment

For the last two days I've been trying to pay with three different credit cards, all of them meet the requirements and have enough funds to pay the subscription. Please help me cause now my subscription is paused and I can't use Spotify unless I down...

victor_8267
Newbie
For the last two days I've been trying to pay with three different credit cards, all of them meet the requirements and have enough funds to pay the subscription. Please help me cause now my subs...
2017-09-06 6:42:31 AM
2019-01-03 4:49:39 PM
Luke
Spotify Star
178 Views
1 replies
1 likes

178 Views
1 replies
1 likes

Please Help

I was subscribed to Spotify premium but now I am not but when I look on my profile it still says I am. How do I stop this and will I still be charged?

Howie12
Newbie
I was subscribed to Spotify premium but now I am not but when I look on my profile it still says I am. How do I stop this and will I still be charged?
2017-09-06 6:20:53 PM
2019-01-03 4:47:50 PM
Luke
Spotify Star
246 Views
1 replies
0 likes

246 Views
1 replies
0 likes

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