Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 45713 Views
- 20 replies
- 3 likes
- 45713 Views
- 20 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 5688 Views
- 23 replies
- 2 likes
- 5688 Views
- 23 replies
- 2 likes
Erro de cobrança indevida
Há 1 mês contratei o plano familiar, por motivos pessoais acabei realizando a mudança de plano para o plano universitário, recebi os emails de confirmaçao e tudo; até tentei realizar a mudança para universitário novamente para ter certeza de que havi...
- Há 1 mês contratei o plano familiar, por motivos pessoais acabei realizando a mudança de plano para o plano universitário, recebi os emails de confirmaçao e tudo; até tentei realizar a mudança para u...
-
-
- Spotify Star
- 257 Views
- 3 replies
- 0 likes
- 257 Views
- 3 replies
- 0 likes
Superuser Contribution Spotify in Moldova
Hi. Can I know when Spotify will be available in Republic of Moldova. You already got Romania c'mon, it's the country to the right. If possible, I would like to recieve a specific answer not that general "we are launching as soon as possible..." one....
- Hi. Can I know when Spotify will be available in Republic of Moldova. You already got Romania c'mon, it's the country to the right. If possible, I would like to recieve a specific answer not that gen...
-
-
- Spotify Legend
- 1206 Views
- 3 replies
- 2 likes
- 1206 Views
- 3 replies
- 2 likes
Superuser Contribution Premium for international students
PlanPremiumCountry Portugal and USADeviceiPhone 6Operating SystemiOS 10 My Question or Issue How can an international student pay a Premium subscription if is credit card is from other country?
- Plan Premium Country Portugal and USA Device iPhone 6 Operating System iOS 10 My Question or Issue How can an international student pay a Premium subscription if is credi...
-
-
- Spotify Legend
- 1032 Views
- 5 replies
- 0 likes
-
internationalPremiumStudent
- 1032 Views
- 5 replies
- 0 likes
Superuser Contribution 3-6 Months/Uearly Credit Card
PlanFreeCountry US My Question or Issue I'm looking to get premium for a year but all I see to pay for it are PayPal and something called PaySafeCard or somesuch. Why the heck can't I play for a year using my debit it card? It's massive inconvience t...
- Plan Free Country US My Question or Issue I'm looking to get premium for a year but all I see to pay for it are PayPal and something called PaySafeCard or somesuch. Why the h...
-
-
- Spotify Legend
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
Superuser Contribution I made a student account, got charged and have ABSOLUTELY NO ACCESS
PlanStudent: Hulu/Spotify/ShowtimeCountryU.S.DevicePhone and Laptop My Question or Issue This issue is not related to this account, I made it because I have absolutely no way to access my other account.I just made TWO accounts with my college email f...
- Plan Student: Hulu/Spotify/Showtime Country U.S. Device Phone and Laptop My Question or Issue This issue is not related to this account, I made it because I have ...
-
-
- Spotify Legend
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Family Account
I recently upgraded my account to the family membership. My husband also has his own account. I invited him to join my account. Does he have to cancel his membership or does it cancel automatically?
- I recently upgraded my account to the family membership. My husband also has his own account. I invited him to join my account. Does he have to cancel his membership or does it cancel automat...
-
-
- Spotify Star
- 170 Views
- 1 replies
- 1 likes
- 170 Views
- 1 replies
- 1 likes
Why has spotify changed my subscription to family?
PlanPremiumCountryNZDevice(Moto G, + Linux Mint desktop)Operating System(Android, Linux Mint) My Question or Issue Spotify has changed my subscription from Premium to 'Family' without my approval (& charged me for this). How do I get a response?
- Plan Premium Country NZ Device (Moto G, + Linux Mint desktop) Operating System (Android, Linux Mint) My Question or Issue Spotify has changed my subscription from Premium to 'F...
-
-
- Spotify Star
- 394 Views
- 1 replies
- 1 likes
- 394 Views
- 1 replies
- 1 likes
Superuser Contribution Facturation problem
PlanPremiumCountry : Belgium DeviceiPhone 7Plus ; MacBookProOperating SystemIOS 12 ; MacOS Mojave My Question or IssueLast may , I bought a giftcard of 30,00€ corresponding of 3 months at Spotify Premium .I have a Premium since august 2016 .After 2 m...
- Plan Premium Country : Belgium Device iPhone 7Plus ; MacBookPro Operating System IOS 12 ; MacOS Mojave My Question or Issue Last may , I bought a giftcard of 30,00€ correspond...
-
-
- Spotify Legend
- 212 Views
- 1 replies
- 0 likes
- 212 Views
- 1 replies
- 0 likes
Superuser Contribution Student Discount Verification
PlanFree nowCountry USADeviceiPhone 6sOperating System(iOS 12 My Question or Issue I'm a student and am currently enrolled in one of the universities listed on the verification page. I want to get the student discount so I may listen at a reduced cos...
- Plan Free now Country USA Device iPhone 6s Operating System (iOS 12 My Question or Issue I'm a student and am currently enrolled in one of the universities listed on the ...
-
-
- Spotify Legend
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Superuser Contribution Payment, for two plans but I only have one
In April this year I upgraded my plan from premium to family. But for the first time today did I noticed that you have been charging for both the plans, since then, 99 SEK and 149 SEK. I have also done everything you recommended, like control my plan...
- In April this year I upgraded my plan from premium to family. But for the first time today did I noticed that you have been charging for both the plans, since then, 99 SEK and 149 SEK. I have also do...
-
-
- Spotify Legend
- 309 Views
- 1 replies
- 0 likes
-
AccountOtherPremium
- 309 Views
- 1 replies
- 0 likes
Superuser Contribution I NEED A REFUND!!
HELLO I NEED HELP!!! I NEED A REFUND!! I RECENTLY HAD GOTTEN THE NEW IPHONE XS MAX AND I HAD SWITCHED ALL MY INFO INTO THE NEW PHONE. WHEN I LOGGED IN ON SPOTIFY IT HAD MUSIC I HAVENT LISTENE TO IN YEARS BUT YET WAS STILL PREMIUM!! I HAVE BEEN GETTIN...
- HELLO I NEED HELP!!! I NEED A REFUND!! I RECENTLY HAD GOTTEN THE NEW IPHONE XS MAX AND I HAD SWITCHED ALL MY INFO INTO THE NEW PHONE. WHEN I LOGGED IN ON SPOTIFY IT HAD MUSIC I HAVENT LISTENE TO IN Y...
-
-
- Spotify Legend
- 168 Views
- 1 replies
- 0 likes
- 168 Views
- 1 replies
- 0 likes
Spotify premium for family
I don't understand why my billing date is brought forward due to the price difference of Family Premium and the General Premium. My original premium is on trial.I started the family premium subcription on 1/10/2018. But my billing date will be on 15/...
- I don't understand why my billing date is brought forward due to the price difference of Family Premium and the General Premium. My original premium is on trial. I started the family premium subcrip...
-
-
- Spotify Star
- 312 Views
- 3 replies
- 0 likes
- 312 Views
- 3 replies
- 0 likes
i dont know which account i pay
Hi, can you help me. I pay from 5-6 months premium but i dont know for which account. Because this accoun is free. Maybe another person use my credit card. How can i find?thanks benjamin
- Hi, can you help me. I pay from 5-6 months premium but i dont know for which account. Because this accoun is free. Maybe another person use my credit card. How can i find? thanks &nb...
-
-
- Spotify Star
- 310 Views
- 1 replies
- 0 likes
- 310 Views
- 1 replies
- 0 likes
my account suddenly upgraded to family account WITHOUT my consent
PlanPremiumCountry NL My Question or Issue my account is suddenly upgraded to family account WITHOUT my consent. i received an email saying "welcome to premium for family". Looking at my account i suddenly see that im paying a more expensive plan sin...
- Plan Premium Country NL My Question or Issue my account is suddenly upgraded to family account WITHOUT my consent. i received an email saying "welcome to premium for f...
-
-
- Spotify Star
- 393 Views
- 3 replies
- 2 likes
- 393 Views
- 3 replies
- 2 likes
Superuser Contribution Premium for family invitation wrong name...
PlanPremium So I have invited my girlfriend to my family subscription and she is receiving the invitation with my brothers name. We live together for a year now and I used to have a family account with my brother but that was canceled over a year and...
- Plan Premium So I have invited my girlfriend to my family subscription and she is receiving the invitation with my brothers name. We live together for a year now and I used to have a family...
-
-
- Spotify
- 495 Views
- 2 replies
- 0 likes
-
Premium
- 495 Views
- 2 replies
- 0 likes
Solved!! Payment not going through
Hi,All the suddenly the payment for my Premium account isn't going through. This has always worked before but all the suddenly the payment isn't working. I was one of the user who was logged out from facebook after they been hacked. I had my Facebook...
- Hi, All the suddenly the payment for my Premium account isn't going through. This has always worked before but all the suddenly the payment isn't working. I was one of the user who was logged out fr...
-
-
- Spotify Star
- 815 Views
- 1 replies
- 1 likes
- 815 Views
- 1 replies
- 1 likes
Solved!!Superuser Contribution Family Plan for Android and IOS
My Question or Issue I have a family plan with all android phones, but one phone will be changing to an iPhone. Will family plan work on both the android phones and iphone without extra payment to Apple?
- My Question or Issue I have a family plan with all android phones, but one phone will be changing to an iPhone. Will family plan work on both the android phones and iphone with...
-
-
- Spotify
- 2663 Views
- 2 replies
- 0 likes
- 2663 Views
- 2 replies
- 0 likes
Extra charge
PlanPremium family planCountry BrazilDeviceDid the alteration in a Macbook ProOperating SystemiOs 10 My Question or Issue Yesterday I decided to change my payment method to a different credit card and today received an extra charge of R$10,00. Search...
- Plan Premium family plan Country Brazil Device Did the alteration in a Macbook Pro Operating System iOs 10 My Question or Issue Yesterday I decided to change my payment m...
-
-
- Spotify Star
- 297 Views
- 1 replies
- 0 likes
- 297 Views
- 1 replies
- 0 likes
Solved!! Mastercard?
Can I use a Mastercard to buy Spotify premium on line? Thanks. Nevigo
- Can I use a Mastercard to buy Spotify premium on line? Thanks. Nevigo
-
-
- Spotify Star
- 1499 Views
- 1 replies
- 0 likes
-
mastercardSpotify
- 1499 Views
- 1 replies
- 0 likes
I am charge twice a month. Need this to stop.
PlanPremiumCountryPhilippines DeviceiPhone, HuaweiOperating SystemiOS, Android Oreo, My Question or IssueHi. I can see charges on my credit card twice a month for the Spotify Premium account. What the other one is for? I am subcribed to premium for 3...
- Plan Premium Country Philippines Device iPhone, Huawei Operating System iOS, Android Oreo, My Question or Issue Hi. I can see charges on my credit card twice a month for t...
-
-
- Spotify Star
- 602 Views
- 3 replies
- 0 likes
- 602 Views
- 3 replies
- 0 likes