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Help Wizard

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Extra charge

Extra charge

Plan

Premium family plan

Country

 Brazil

Device

Did the alteration in a Macbook Pro

Operating System

iOs 10

 

My Question or Issue

 Yesterday I decided to change my payment method to a different credit card and today received an extra charge of R$10,00. Searched in your Help center data base and found out that this charge is in fact due to a new signature or a subscription in a premium plan. None of them apply, how can I get a refund?

33F31504-68FF-4606-BE75-58D7D532775E.png
Reply
1 Reply

Oi @LuanaAndré, tudo bom?

 

Não precisa se preocupar, essa cobrança é apenas uma cobrança para testar o novo cartão, e é sempre reembolsada.

 

Qualquer outra dúvida me avise!

BittencourtSpotify Star
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