Payment not going through

[user-removed]

Hi,

All the suddenly the payment for my Premium account isn't going through. This has always worked before but all the suddenly the payment isn't working. I was one of the user who was logged out from facebook after they been hacked. I had my Facebook-account linked with Spotify and now I'm wondering if someone could have logged in to my account and changed something? I would really like to get in contact with the Spotifysupport and get confirmed that everything is fine and that the payment denial is only a technical issue or something else.  I have change the passwords all over the place. 

[Jose_M · Accepted solution]

Hi @user-removed!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

I'd also recommend checking out this Spotify Answer for the next steps to take when someone's gained access to your account.

Let me know how you get on!