upgraded to Premium Family but App still says Premium

[cjhilde]

Plan

Premium Family

Country

US

Device

Phone 7

Operating System

(iOS 10

My Question or Issue

Just upgraded to Spotify Premium Family, but when I log onto my account in phone app it still says Premium. I logged out and back in but no change. Desktop App is fine. 

[Billy-J]

Hey @cjhilde, help's arrived!

Could you send me a screenshot of where you see this? Please make sure to hide sensitive info when posting to the community.

Also, can you let me know your subscription status in your account overview page? 

Keep me posted 🙂 

[cjhilde]

Thanks! screenshot attached. My account overview on desktop app says Premium for Family. 

[Billy-J · Accepted solution]

Hey @cjhilde.

Thank you for that photo.

That is totally normal and you have nothing to worry about! As long as your subscription status shows the correct plan you signed up for - then you're good to go!

If you need help with anything else, just let me know 🙂 

[cjhilde]

Thanks! I find it a bit confusing, that it doesn't say Premium/Family,  but as long as it's normal, I'm good. 

[Billy-J]

Hey @cjhilde.

I understand! I'll make sure to pass your feedback onto the right folks.

I'll be right here if you need help in the future!