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upgraded to Premium Family but App still says Premium

Solved!

upgraded to Premium Family but App still says Premium

Plan

Premium Family

Country

US

Device

Phone 7

Operating System

(iOS 10

 

My Question or Issue

Just upgraded to Spotify Premium Family, but when I log onto my account in phone app it still says Premium. I logged out and back in but no change. Desktop App is fine. 

Reply

Accepted Solutions
Marked as solution

Hey @cjhilde.

 

Thank you for that photo.

That is totally normal and you have nothing to worry about! As long as your subscription status shows the correct plan you signed up for - then you're good to go!

If you need help with anything else, just let me know 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

View solution in original post

5 Replies

Hey @cjhilde, help's arrived!

Could you send me a screenshot of where you see this? Please make sure to hide sensitive info when posting to the community.

 

Also, can you let me know your subscription status in your account overview page

Keep me posted 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks! screenshot attached. My account overview on desktop app says Premium for Family. 

Spotify.JPG
Marked as solution

Hey @cjhilde.

 

Thank you for that photo.

That is totally normal and you have nothing to worry about! As long as your subscription status shows the correct plan you signed up for - then you're good to go!

If you need help with anything else, just let me know 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks! I find it a bit confusing, that it doesn't say Premium/Family,  but as long as it's normal, I'm good. 

Hey @cjhilde.

 

I understand! I'll make sure to pass your feedback onto the right folks.

 

I'll be right here if you need help in the future! 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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